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| Home > Careers > We're Looking For A Technical Support Specialist |
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Apply For This Position
About AVTECH
AVTECH Software (AVTECH), a private corporation founded in 1988, is a computer software and hardware manufacturer specializing in providing products to monitor temperature and environment conditions in IT data centers and other facilities. Once issues or events occur, AVTECH products use today's most advanced alerting technologies to communicate critical and important status information to remote system managers and professionals via mobile phones, pagers, PDAs, email, the web and more. Automatic corrective actions can also be taken to immediately resolve issues, run scripts, and shutdown/restart servers or applications.
AVTECH is the premier worldwide manufacturer of environment monitoring equipment specifically designed to monitor today's advanced computer rooms and data centers. Their Room Alert and TemPageR products are used to monitor environmental conditions in many of the world's most secure data centers and are installed in every branch of the US government and military.
The unique combination of AVTECH's hardware and software products has lead them to become one of faster growing companies in the data center monitoring marketplace. They have many exciting developments coming.
What We're Looking For
AVTECH is seeking a knowledgeable and friendly technical support specialist to join our team. Your communication skills will serve you well as you present the public face of AVTECH to our valued customers from around the world, assisting them in resolving issues with hardware, firmware and software via phone, email and live chat. You'll also have the opportunity to expand your multi-media skills - all the while increasing our responsiveness and efficiency - by creating instructional videos and FAQs for our comprehensive web site.
What We Need For This Position
- Excellent trouble-shooting and diagnostic skills.
- Knowledge of standard IT and data center terminology.
- Excellent communication skills, including:
- Clear, correct, reader-friendly technical writing.
- The ability to communicate technical information to technical and non-technical people.
- Knack for juggling mutliple tasks and priorities.
- Strong interpersonal and customer service skills.
You'll Really Impress Us With
- Experience creating online videos or webinars.
- Experience writing or editing technical articles, application notes or FAQs.
- Experience with basic computer hardware repair and diagnostic equipment.
- Fluency in a foreign language, particularly Spanish.
What We Offer
- Competitive salary and benefits.
- Excellent medical and dental benefits; premiums paid 100% by AVTECH.
- Flexible 401(k) plan.
- Unique work environment in a beautifully-restored 19th-century mill building. (Private offices for everyone!)
- Casual dress every day and friendly work environment.
- Company lunches and special events on a regular basis.
- Stability and steady growth since 1988.
Apply For This Position
How To Apply
If you feel you'd be a great addition to our growing team, click on the 'Apply For This Position' link above to email a cover letter and resume to our Human Resources team. Please include the position title and your full contact information (name, address, phone number and email address). We'll send you an email confirmation that your materials have been received, and we'll contact you further if we decide to pursue your application.
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888.220.6700
Sales@AVTECH.com
AVTECH Software, Inc.