'Maintenance, Support & Update Service' (MSUS) for AVTECH's IT & facilities environment monitoring products is an important type of 'IT & facilities insurance'. If a problem arises, help is within easy and immediate access. This enables your organization to keep the servers, network and entire operation available and running for everyone's benefit. It also allows managers to sleep well at night, comfortable knowing that Room Alert, TemPageR and Device ManageR are on the job 24 hours a day!
During the 'Maintenance, Support & Update Service' (MSUS) period, AVTECH will make available to licensed and current MSUS customers without charge, copies of any appropriate firmware and software updates or enhancements as may be released. Firmware and software updates will be provided via website download (approximately 3-4 times per year) and updates shall include release notes or revised documentation when it is or may be appropriate. Older, outdated versions of software and firmware are not available once an upgrade is released.
AVTECH will provide technical support as may be required, advance notice of new products and services, periodic newsletters or update communications, and various special offers. Room Alert and TemPageR hardware customers will enjoy full hardware replacement service on the hardware monitor in case it should fail to function properly during normal use (i.e. without tamper or damage). This valuable service insures that current firmware and software versions for products, documentation, as well as technical support and fully functioning hardware, are available to licensed and current customers during the MSUS period. A gap in MSUS service may void the 100% hardware monitor replacement guarantee.
MSUS is an annual service that is included free during the first year for any AVTECH monitor purchased. MSUS is optionally extendable thereafter on an annual basis, paid for in advance. AVTECH automatically sends out renewal notices sixty (60) days prior to expiration of MSUS for easy, optional renewal or cancellation. Failure to renew this service in advance will lead to a loss of the above benefits. Reinstatement after MSUS has expired will incur an additional $25 service fee and may invalidate your right to our 100% hardware monitor replacement guarantee. Support for sensors is limited to 90 days from the date of purchase. For additional information, contact AVTECH directly or see the warranty information below.
Support services are available 9-5:00 EST through the following methods:
AVTECH Software Inc. (AVTECH) Does NOT warranty third-party sensors or Axis cameras under the 'Maintenance, Support & Update Service' (MSUS). Warranty terms for these products are subject to the manufacturer's warranty terms and conditions. AVTECH choses to offer products from third-party manufacturers in order to present users with a complete solution for their 'IT & Facilities Environment Monitoring' needs. AVTECH choses companies such as Axis because of their highly reliable, easy-to-use products and commitment to customer service.
To learn more about the warranty on your specific Axis camera, please Click Here