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Support Center

Support Tickets
Register for an account, create a support ticket or view the status of an existing support ticket.

Submit Ticket
Submit a support ticket for review by our support technicians.

Lookup Ticket
Lookup a previously submitted support ticket.




Knowledge Base
View available support literature and materials.

Frequently Asked Questions (FAQs)
FAQs provide answers to the most common questions asked by prospects and customers. Click here to browse FAQs.

Application Notes
Application Notes provide detailed responses to common questions regarding product operation or set up. Click here to browse Application Notes.

Technical Articles
Technical Articles include information regarding available software and firmware updates as well as other technical information of interest. Click here to browse the Technical Articles section of the Knowledge Base.

Release Notes
Important support announcement such as firmware updates or product bulletins.


Support Resources
Email-To-SMS Database
View a detailed list of known Email-To-SMS address formats for most major service providers worldwide.

SNPP Database
View a detailed list of known SNPP text message settings for many major service providers worldwide.

TAP Dialup Database
View a detailed list of known TAP dialup numbers and settings for most major service providers worldwide.



Sales & Support:
888.220.6700
401.628.1600
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