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Frequently Asked Questions


How To Synch Room Alert To A Time Server

Using an older version of the Room Alert interface? Please click here for the appropriate FAQ.

By default, Room Alert obtains the time and date from an Internet NTP time server at

If you wish, you may configure your Room Alert to obtain the date and time from an NTP time server on your local network by following these steps:

1. Open your Room Alert’s web interface. You may open the interface using Device Discovery, Device ManageR, or GoToMyDevices. You may also type the IP address of the unit directly into the address bar of your web browser.

2. Select Settings in the navigation bar to the left.

3. The select Advanced from the options below Settings.

Navigation Bar -- Settings--Advanced

4. In the Advanced Settings page, select the Date & Time Configuration tab at the top of the screen.

Below is the Date & Time Configuration section shown at defaults.

Default Date & Time Configuration page

5. In the Date & Time Configuration section, select the check box next to Enable custom time server.

Date & Time Configuration page -- custom

6. In the IP field, enter the IP address of your time server.

– (Optional) If you do not know the IP address of the time server, you may select Resolve Host Name and follow the instruction in the DNS Resolver dialog box.

DNS Resolver Dialog Box

7. Select Save Settings at the bottom of the screen. Your Room Alert will reboot with the new setting and attempt to obtain the time and date from the new IP address.

Save Settings button

If you’d like to configure a Windows system or Windows server as a Network Time Server, please see this FAQ: How To Configure A Windows Or Windows Server System As A Network Time Server (NTP).

Timeserver requests are sent from Room Alert on UDP port 123; this port must be unblocked on your network to allow Room Alert to synch properly.

You may configure other settings in the Date & Time Configuration section of the Advanced Settings page as well:

– In Time Zone, you may choose your local time zone from the drop-down list.

– In Time Display, you may choose the hour format from the drop-down list:

– 24 hour (default)

– In Time Format, you may select the date format from the drop-down menu:

– MM/DD/YY Hour:Minute:Second (default)
– DD/MM/YY Hour:Minute:Second

– You may select the Daylight Savings check box to add 1 hour to the current time.

– In Auto Refresh, you may select the interval at which your unit synchronizes with the timeserver:

– Disabled (default)
– 10 Minutes
– 1 Hour
– 6 Hours
– 12 Hours
– 24 Hours

– You may select Update Now to synchronize the time manually. (You may also do this by entering http://<IP of your unit >/cmd.cgi?action=SyncTime in your browser address bar.)

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