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Frequently Asked Questions
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Configuring External Modems in Device ManageR
To Send 'GSM Modem' and 'Dial Out Modem' notifications, AVTECH Device ManageR requires that an external modem be connected to the same PC or Server that is running Device ManageR.
For 'Dial-Out Modem' notifications, a "Hayes-compatible" analog modem should be connected and installed on an available COM Port on the Device ManageR host system.
For 'GSM Modem' notifications, a "GSM/GPRS Modem" compatible with industry standard GSM AT commands should be connected and installed on an available COM Port on the Device ManageR host system.
This FAQ article will outline configuration options for both the 'Dial Out' and the 'GSM' modem configurations.
For more information regarding sending alerts via 'Dial Out' and 'GSM' see these FAQ's:
How Do I Configure a "Dial Out Via GSM Modem" Action? http://avtech.com/Support/index.php?action=kb&article=109
How Do I Configure A "Dial Out Modem" Action? http://avtech.com/Support/index.php?action=kb&article=110
Configuring 'Dial Out Modem' Settings
Fields that start with 'Test' are used only for testing and 'Alerts' will not be sent to these numbers. Once the modem is tested and working , 'Contacts' should be configured that will be notified when 'Alerts' occur.
The 'Phone System Prefix' is the number to dial that is required to access an outside line. For example, if your phone system requires you to dial a ' 9 ' to make an outside call, enter a ' 9 ' in this field.
In order to at least send a test message through a TAP service, you will need to configure the 'Test Service# ' and 'Test Phone/ID#' fields.
If the TAP service requires a password you will also need to enter it in the 'Test Password' field.
Note** If you want to call a phone directly and play dial tones, or to simply dial a phone directly, only the 'Test Phone/ID #' is required.
The 'Test Initialization String' is used to configure the modem so that it can be used by the Device ManageR software. The default initialization string provided should work for most modems.
'Com Port', 'Baud Rate', 'Data Stop Bits' and 'Parity' will need to be configured as well. The 'COM Port' entered should match the 'COM Port' that the modem is connected to. The remaining modem settings that are entered should be compatible with the settings required by the TAP service provider.
The 'Test Dial Out Modem' feature is available to test your configuration to ensure that a test message is sent. This is an important step and should be completed to ensure proper notification occurs in the event of an actual alert. If you need to trace or further troubleshoot the sending of the test you can click 'View Modem Log'.
Configuring GSM Modem Settings
In order to receive 'Alerts via GSM Modem', you must first confirm the 'SMS Center' or 'Service Number' that you want to send messages through. The 'SMS Service Center Number' can be obtained from your mobile service provider and can sometimes be found in the settings of a phone that uses the same network.
'Com Port', 'Baud Rate', 'Data Stop Bits' and 'Parity' will need to be configured as well. The 'COM Port' entered should match the 'COM Port' that the modem is connected to. The remaining modem settings that are entered should be compatible with the settings required by the TAP service provider.
The 'GSM Advanced Settings' can be clicked on to expand the 'GSM Modem Script' used by Device ManageR to send GSM Notification Actions.
This script can be modified so that it will work with the particular GSM Modem connected to the system. The default 'GSM Modem Script' should work with most GSM Modems without any modifications required.
The 'Test GSM Modem' feature is available to test your configuration to ensure that a test message is sent. This is an important step and should be completed to ensure proper notification occurs in the event of an actual alert. If you need to trace or further troubleshoot the sending of the test you can click 'View Modem Log'.
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How To Configure A 'Dial-Out Modem Action'
In order to ' Send an Alert via Dial Out Modem' it is recommended that you first configure and successfully test your Modem in the ' External Modem' section that is...
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888.220.6700
Sales@AVTECH.com
AVTECH Software, Inc.