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    1. Room Alert
    2. Device ManageR
    3. Device Discovery Utility
    4. GoToMyDevices.com

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Room Alert

How To Enable TFTP In Windows (Versions Vista And Above)

In certain cases, Technical Support may direct you to upload files to your AVTECH device using TFTP (trivial file transfer protocol).  The TFTP client is disabled by default in Windows versions Vista and above; you must enable it before you can successfully use TFTP commands.

To enable TFTP on your Windows system, follow these steps:

1. In Windows, navigate to Start--> Control Panel--> Programs and Features.

2. In the Programs and Features screen, select Turn Windows features on or off in the navigation bar to the left.



3. The Windows Features screen will appear; it may take a moment or two to populate with a list of features.

4. Once the list is populated, scroll to TFTP Client.
- Fill in the check box.

- Select OK.

5. Then a progress bar pop up will appear.

6. Once the progress bar fills and the pop up disappears, the TFTP client is enabled.

How To Update Firmware On AVTECH Devices

You may update the firmware on your Room Alert or TemPageR using AVTECH's Device Discovery utility or Device ManageR software.

Before you begin, download the most recent version of your unit's firmware from your account at GoToMyDevices.com. It's also best to use the most current version of Device ManageR or Device Discovery, which are available through your account at
GoToMyDevices.com as well.

- Updating Firmware With AVTECH's Device Discovery Utility

- Updating Firmware With AVTECH's Device ManageR


Updating With AVTECH's Device Discovery Utility


1. Open the Device Discovery utility.  You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. After a moment, your devices will populate the screen.

3. Select the unit you wish to update.

4. Select Update at the top right corner of the screen.


5. When the 'Update Firmware' alert appears, select OK.
 
6. When the 'Choose Firmware File To Upload' window appears:
- Navigate to the update file on your computer. It will have a .upd extension.
- Select the file, and then select Upload.

7. When the 'Please Review README Before Updating' dialog box appears, select OK.

8. You'll see a 'Progress' box appear, which gives you the option to cancel the update if you wish.

9. Once the firmware file has been uploaded, the 'Please Review Update.log File' dialog box appears.
- You may select Yes if you'd like to view details about the update; otherwise, select No to close the box.

10. Your unit will reboot with its firmware updated.


Updating With AVTECH's Device ManageR

1. Open Device ManageR in your web browser. You may open it by entering 'localhost:8080' or '<IP address of host system>:8080' in your browser's address bar.

2. Your devices will immediately populate the 'Discovered Devices' list to the left.


3. Select the unit you wish to update.

4. Select Update Firmware, which you can find as a link below the unit name in the device list or as a button in the main viewing pane to the right.

5. When the 'Update Firmware' dialog box appears, select Browse.

6. When the file selection window appears:
- Navigate to the update file on your computer. It will have a .upd extension.
- Select the file, and then select Open.

7. The 'Update Firmware' dialog box will now display the name of the update file. Select Update.
8. You'll see a progress bar and information about the status of the update. Once it is complete, you may select Close Window to close the dialog box.

9. Your unit will automatically reboot with its firmware updated.

If you experience an issue during this process, please feel free to contact the Technical Support Team by submitting a support ticket.

How To Access The Settings Screen On Room Alert

The Settings screen of Room Alert and TemPageR is password protected to prevent unauthorized users from modifying the settings. By default, there is no user name and password configured to access the Settings screen of a Room Alert or TemPageR. With the User Name and Password fields left blank, select OK to access the Settings screen.

If you have previously configured a password for the device, leave the User Name field blank and enter your password in the Password field, then select OK to access the Settings screen.

How To Adjust The Temperature Reading On Room Alert

The internal temperature sensor measures the ambient air temperature inside the Room Alert, TemPageR or Wireless Sensor Hub (WiSH).

Under normal operating conditions, the device can generate some heat internally that can cause the internal sensor to register a temperature that is a few degrees higher than the external sensors. This is normal and especially holds true for any rack mounted monitors, as the temperature inside of a rack is typically warmer than the surrounding environment where the external temperature sensors are located.

All sensor readings, including internal sensors, can be calibrated in the Settings tab of the Room Alert or TempPageR web interface:

1. Open your device's web interface. You may open the interface using Device ManageR, Device Discovery or by entering the IP address of the unit directly into your web browser's address bar.

2. Select the Settings tab at the top of the page.

3. Select Sensors in the navigation bar to the left. (For the WiSH, select the WiSH Sensor Settings tab.)

4. Locate the interface for the sensor you wish to adjust.

5. In Adjust, enter a value to calibrate the sensor reading to match the readings from the external sensors. For example, if the internal temperature is 2 degrees higher than the external sensor, put -2 in the Adjust field for the internal sensor.

6. Select Accept Changes at the bottom of the page to temporarily save your settings.
7. Select Save Settings in the navigation bar to the left.

8. Your unit will reboot with its new settings. If you look at the Status page of your unit, you'll see the temperature reading for that sensor 2 degrees lower than before the reboot.
Note that if your Adjust value seems to be different than what you initially saved it as, it is most likely due to the conversion from Celsius to Fahrenheit. For more information, please follow this link: http://AVTECH.com/Support/index.php?action=kb&article=119.

How To Set (Or Reset) A Password On Room Alert

You may set a password for the 'Settings' page of each individual Room Alert to prevent unauthorized users from modifying settings like alert thresholds, static IP addresses and email servers. The 'Status,' 'Help' and 'About' pages of the Room Alert web interface may not be password protected.

Passwords may be up to 15 alphanumeric characters. They should not include symbols.

Setting a Password
1. Open the Room Alert web interface. You may open the interface using Device Discovery or Device Manager, or by typing the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab at the top of the screen.

3. The authentication dialog box will appear.
- Leave 'Username' blank. Usernames are not required by Room Alert security settings.

- In 'Password,' enter the existing password if there is one; otherwise, leave the field blank.

- Then select OK or Log In (depending on the browser).


4. In the 'Settings' screen, select Security in the navigation bar to the left.

5. In the 'Security Settings' page:
- In 'Current Password,' enter the existing password if there is one; otherwise, leave the field blank.

- Enter the new password in 'New Password.'

- Retype it in 'Confirm Password.'



6. Select Accept Changes at the bottom of the page to temporarily save your settings.


7. Then select Save Settings in the navigation bar to the left. The unit will reboot with the 'Settings' page password protected.
Resetting An Unknown Password
If you have lost the password to your Room Alert 'Settings' page, you'll need to reset the unit to factory defaults to regain access. Resetting to factory defaults erases all existing settings, including the existing password.

Please see our FAQ How To Reset Room Alert To Factory Defaults for instructions.

How To Discover Room Alert On A Network

Device ManageR and the Device Discovery Utility use a broadcast scan on UDP port 30718 to automatically locate AVTECH monitors on a network.
AVTECH recommends the following for initial product discovery:

- DHCP Enabled on network.

- UDP Broadcasts allowed at a computer and network level.

Please Note Before Beginning:

- The network cable must be plugged in to the Room Alert or TemPageR monitor and the switch or computer before power is connected. This ensures that the initial DHCP request will be sent successfully when power is connected. 

- If the monitor has been assigned a static IP address that is invalid for the current IP address range of the network, please proceed to step 3 of this guide.

- When the Room Alert or TemPageR monitor is powered on and plugged into a network, please check the current status of the Network Jack's lights as these lights are used to determine the current state of the monitor. The left link light should be a solid green color while the right light should be a flashing green or orange. If these lights display any other patterns than this, please skip to step 5 of this guide.

To begin discovering the monitor's IP address, please follow the instructions below:

1. Both Device ManageR and the Device Discovery Utility have a manual discovery feature that uses a TCP scan on TCP port 30718. This feature is helpful if the network range or specific IP address of the monitor is known. 

- To access this feature using Device ManageR, click the Advanced Discovery Options button under 'Device Status' in the left menu. Click the Manually Add Device/s Via IP Address button and select either Single IP Address or Range Of IP Addresses. Insert the desired IP address or range and click the Begin Scan button.
 

- To access this feature using the Device Discovery Utility, click the Advanced Discovery button located under the Search button. Then, select either Single IP Address or Range IP Addresses and enter the single IP address or IP address range. Start the scan using the Begin Scan button.


2. DHCP Enabled On Network – All AVTECH monitors are initially set to obtain an IP address automatically using DHCP. DHCP must be enabled on the network for the monitor to receive a valid IP address. If DHCP is not enabled, the monitor will default to an auto IP address in the 169.254.xxx.xxx range. At this IP address, the router or system firewalls may not allow discovery because the IP address is outside of the valid network IP range. Valid assignment could potentially be hindered by a managed switch even if DHCP is enabled. If DHCP assignment is delayed in the managed switch, the DHCP request sent from the monitor can timeout and default to a 169.254.xxx.xxx Auto IP address.

- If DHCP is enabled on the network, there is a chance the DHCP server has already assigned a valid IP address even though the monitor is not discoverable. If the manual discovery option from step 1 does not discover the monitor, the IP address can sometimes be obtained by checking the DHCP server for the MAC address of the monitor.

- If the IP address can be verified by checking the DHCP server and the IP address is in range of the network, it can be added to Device ManageR and the Device Discovery Utility using the manual scan feature from step 1. This IP address can additionally be accessed by directly by typing the IP address in a web browser. 

- It is also possible to create a DHCP reserved IP address on a server. Doing this and recycling the power on the monitor should allow the IP address to be assigned by the DHCP server. If this process is unknown or unable to be completed personally, please consult the local Network Administrator. Otherwise, continue to the next step.

3. If the IP address of the monitor is still not discoverable, AVTECH recommends connecting the unit directly to a computer or laptop using a cross-over Ethernet cable or spare network hub.

- Before disconnecting a computer or laptop to be used from the current network, be sure that the Device Discovery utility is installed along with a protocol analyzer (packet sniffer) application. If a preferred protocol analyzer application is unknown or not installed, a free utility called 'Wireshark' can be installed from http://www.wireshark.org/.

- Begin by assigning a static IP address to the computer's network card, then connect the monitor via cross-over Ethernet cable or spare network hub to the computer. Lastly, plug in the power to the Room Alert or TemPageR monitor to begin the connection process. 

- Attempt discovery using the Device Discovery utility by clicking the Set IP button. The Set IP button can set an IP via the MAC address which can be found at the bottom of any Room Alert or TemPageR monitor's case. Follow the procedure as prompted by Device Discovery and remember to set the IP to a valid IP address that is within the same subnet as the IP set for the computer's network card. After doing this, the monitor should be accessible via the Device Discovery list or by directly entering the newly set IP address in a web browser.

4. DHCP alternative to the static IP settings above: While still on the cross-over cable direct connection between the computer and monitor, the Room Alert or TemPageR may also be reset back to initial DHCP factory defaults via the reset button on the back panel of the monitor (if applicable). 

- For TemPageR3E, Room Alert 4E, 11E: Hold the reset button in for 10-15 seconds until the top left LED on the Ethernet jack blinks. A reset has occurred when this light on the ethernet jack goes out, then reappears 1 second later. Please release the reset button after this occurs.

- For Room Alert 24E, 26W, 32E/W: Hold the reset button in for 10-15 seconds and watch the 3 main status lights on the front of the monitor. A reset has occurred as the front 3 status lights cycle through red and then finish cycling. Please release the reset button after this occurs.

 - With the unit now set back to DHCP factory defaults, change the laptop's network card settings to automatically obtain an IP address as opposed to specifying a static IP. Start up the Device Discovery utility and click Search to locate the monitor.

- If the Device Discovery utility methods are not working and the above steps have not located the monitor, start the protocol analyzer application, Begin packet capture and recycle the power on the monitor. Look for incoming packets coming from the MAC address of the monitor (located on a sticker on the bottom of the monitor's case or on the back of a rack mount kit if applicable). One of these packets should contain the source IP address of the monitor. Once this IP address has been obtained, configure a static IP address on the laptop or computer that is within a valid network range in relation to the IP address assigned to the unit as in step 3 (i.e. IP of unit: 192.168.2.3 - IP for computer or laptop: 192.168.2.4). The monitor can now be directly accessed by entering the IP address in a web browser.

5. If the above trials have been unsuccessful in discovering the IP address of the unit, please email Support@AVTECH.com with the packet capture obtained in step 4 attached to the email.

How To Synch Room Alert To A Time Server

By default, Room Alert obtains the time and date from an Internet NTP time server at IP address 198.82.1.201.

If you wish, you may configure your Room Alert to obtain the date and time from an NTP time server on your local network by following these steps:
1. Open your Room Alert web interface. You may open the interface using AVTECH's Device ManageR or Device Discovery, or by entering the unit's IP address directly into the address bar of your browser.

2. Select Settings at the top of the screen.

3. Select Advanced in the navigation bar to the left.

4. In the 'Time & Date Configuration' section, enter the IP address of your time server in the Time Server IP field.

5. Select Accept Changes at the bottom of the page to temporarily save your settings.

6. Then select Save Settings in the navigation bar to the left.

7. Your unit will reboot with the new setting and attempt to obtain the time and date from the new IP address.
If you'd like to configure a Windows system or Windows server as a Network Time Server, please see this FAQ: How To Configure A Windows Or Windows Server System As A Network Time Server (NTP).

Timeserver requests are sent from Room Alert on UDP port 123; this port must be unblocked on your network to allow Room Alert to synch properly.

You may configure other settings in the 'Time and Date Configuration' section of the 'Advanced Settings' page as well:

- In Time Zone, you may choose your local time zone from the drop-down list.

- In Time Display, you may choose the hour format from the drop-down list:
- 24 hour (default)
- AM/PM

- In Time Format, you may select the date format from the drop-down menu:
- MM/DD/YY Hour:Minute:Second (default)
- DD/MM/YY Hour:Minute:Second
- You may select the Daylight Savings check box to add 1 hour to the current time.

- As noted above, you may enter a new IP address in Time Server IP or leave the default, 198.82.1.201. 

- In Time Server Auto Refresh, you may select the interval at which your unit synchronizes with the timeserver:
- Disabled (default)
- 10 Minutes
- 1 Hour
- 6 Hours
- 12 Hours
- 24 Hours

- You may select Update Now to synchronize the time manually. (You may also do this by entering http://<IP of your unit >/cmd.cgi?action=SyncTime in your browser address bar.) 

How To Set Up Email In Room Alert

In order to send alerts based on the thresholds you configure in the Room Alert web interface, you must set up SMTP email.

Step 1: Navigate to the Email Settings page in the Room Alert web interface.

1. Open the Room Alert web interface. You may open the interface using Device Discovery or Device ManageR, or by typing the IP address of the unit directly into the address bar of your web browser.
2. Select the Settings tab at the top of the screen.
3. Select SMTP Email in the navigation bar to the left. Below is the 'Email Settings' page shown at defaults.


Step 2: Enter the general settings for email.
1. Select the Email Enabled check box.

2. You may leave the Mail Server Port at the default, 25, or change it to the port your mail server uses.
- 25 is the port mail servers typically use.
3. In Mail Server, enter the domain name or IP address of your mail server.

4. In Return Address, enter the email address you want the alerts to come from.
- This email address must already exist on your mail server.
5. In Display URL, you may leave the default (blank) or enter an IP address.
- If you leave the field blank, once you save your email settings, the unit will reboot with its IP address automatically filled in.

- This IP address displays at the bottom of alert emails so that you may click on it and quickly access the web interface of the Room Alert.

Step 3 (Optional): Enter the username & password for the return address email account if necessary.

If the return address email account requires a username and password, enter it here. Otherwise, you may leave all of these fields blank.
1. Select the Enable Authentication check box.

2. In Username, enter the user name for the return address email address.

3. In Password, enter the password for the return address email address.



Step 4: Enter the addresses you'd like to send alerts to.
In Email Recipients, enter 1 or more email addresses to receive alerts.
- Separate email addresses with commas. You do not need to leave a space after the comma.

- They may be email or email-to-SMS addresses.

- This field accepts up to 79 characters; if that is not long enough to accommodate all of the contacts you'd like to send alerts to, you may wish to create a distribution list on your mail server so that one email address forwards to many people.


Step 5: Accept & save your settings.
1. Once you've entered your settings, select Accept Changes at the bottom of the page to temporarily save your settings.

2. Then select Save Settings in the navigation bar to the left. Your Room Alert will reboot with your new SNMP email settings.
Step 6: Send a test email.
After your unit has rebooted, select the Test Email button to send a test email to all of the recipients in the 'Email Recipients' field.

If the test message is not received, first check any spam filters on the recipient's account. Then make sure the mail server is configured to allow SMTP relaying from the IP address of the monitor.

If you are still unable to receive the test email, please contact our Technical Support Team by submitting a support ticket.

Where To Place Digital Sensors For The Best Readings

Placing Digital Temperature Sensors in the right locations is essential for reliable monitoring of the environment. Without proper placement, the most relevant temperature data may not be obtained.

 - It is recommended that the Room Alert or TemPageR unit itself is placed near the equipment that you wish to monitor as the standard cable length for Digital Temperature Sensors is 25 feet. External digital sensors may be extended up to 100 feet in length with the use of cable extensions found here: http://avtech.com/Products/Monitor_-_Accessories/Extended_Cable_Coupler.htm.

 - Measuring the temperature of the aisles in the data center at multiple height levels can give an early indication of a potential temperature problem. For consistent and reliable temperature monitoring, place a temperature sensor at least every 25 feet in each aisle with sensors placed closer together if high temperature equipment like blade servers are in use. It is important to know that data center temperatures can drastically vary in nearby locations depending on height from the floor, the specific equipment that is present, and how much equipment is present.

 - AVTECH recommends installing TemPageR and Room Alert rack units at the top of each rack in the data center as the heat generated by the components in the rack rises up to the unit which will give the most accurate readings, TemPageR and Room Alert units will be able to provide an early warning and notify staff for temperature issues before critical systems, servers or network equipment is damaged. You may wish to consider purchasing additional AVTECH devices and sensors to maximize the area that can be monitored.

 - In addition, avoid locating your sensor cables near large electromagnetic devices and florescent lights.

 - Place your sensor cables so that they are located in a safe place away from frequent foot traffic or constant disruption from moving parts.

Click here to review an article entitled Recommended Computer Room Temperature and Humidity. For additional information, please visit ASHRAE (the American Society of Heating, Refrigerating, and Air-Conditioning Engineers) to view a document called "Thermal Guidelines for Data Processing Environments" to assist you in planning how to best place your Digital Temperature Sensors in your organization's environment.

How To Generate A Trace On A Room Alert

The tracing feature is a very useful tool that can be used to assist in troubleshooting issues with your Room Alert.

Step 1: Enable trace on your Room Alert.
1. Open your Room Alert web interface. You may open the interface with Device Discovery or Device ManageR or by entering the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab a the top of the screen.

3. Select Advanced in the navigation bar to the left.


4. In the Advanced Settings page, scroll down to the Trace Configuration section.

5. In Trace Configuration:
- Select the Enable Tracing check box.

- Typically, leave Trace Port at the default, 143. You do not need to change this port unless you know port 143 is blocked by your network.

5. Select Accept Changes at the bottom of the page to temporarily save your settings

6. Then select Save Settings in the navigation bar to the left. Your Room Alert will reboot with trace enabled.

Step 2: Generate the trace.

You must have Telnet enabled on your Windows system in order to complete the steps below. Telnet is disabled by default in Windows versions Vista and above. Please see our FAQ How To Enable Telnet In Windows (Versions Vista And Above) for help.

1. Open Windows Command Prompt, which you may find at the following path: Start--> All Programs--> Accessories--> Command Prompt.

If you are using Windows 8, you must run Windows Command Prompt as an administrator. To do so, right-click on Command Prompt in the step above and select Run as administrator from the drop-down menu that appears. This will open Windows Command Prompt with administrator privileges.

2. At the prompt enter the following command:

telnet <IP address of your Room Alert unit> <trace port number> -f c:\tracefile.txt

In the example shown below, the IP address of the Room Alert is 192.168.2.138; the trace port number is the default, 143.


3. Once the trace starts, it is displayed live in Windows Command Prompt and also saved to a text file on your C:\ drive.
- The trace shown live in Windows Command Prompt:


- The trace saved to a txt file in your C:\ drive:


Step 3:  Recreate the issue you are experiencing.

1. With the trace running, recreate the issue you are experiencing. (See the example below.)

2. Allow the trace to run long enough to capture all of the data.

3. Once the issue has been captured in the trace, close Windows Command Prompt.

Example: Recreating an issue sending email from Room Alert

One use for trace is to diagnose issues with email. In order to get information about what is happening when an email is triggered from Room Alert, you would follow these steps:

- With the trace already running, navigate to Settings-->SMTP Email  in the Room Alert web interface.

- At the bottom of the Email Settings page, select Send Test Email.

- Watch the trace window, allowing the trace run for at least 10 seconds.

- During that time, you'll see the attempts by Room Alert to connect to the configured mail server and any errors which may indicate what  might be causing any issue.

Step 4: Send the trace file to Support@AVTECH.com.

If our Technical Support team has requested a trace file from you, or if you feel it will be helpful before being asked, simply retrieve the .txt trace file, attach it to an email, and send it to us at Support@AVTECH.com.

How To Set A Static IP Address On Room Alert

By default, your Room Alert obtains an IP address automatically using DHCP. You may set a static IP address, if you wish, using one of the following methods:

- Room Alert's built-in web interface

- AVTECH's Device Discovery utility
- AVTECH's Device ManageR software

Setting a Static IP using Room Alert's web interface

1. Open your Room Alert's web interface. You may open the interface using Device Discovery or Device ManageR, or by typing the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab at the top of the page.

3. Then select Network in the navigation bar to the left to open the Network Settings page.

4. Uncheck Use DHCP. You'll see the DHCP fields gray out.

5. Then enter your static IP address information in the following fields:
- IP Address
- Subnet Mask
- DNS Server
- Default Gateway
6. Select Accept Changes at the bottom of the page to temporarily save your settings.

7. Then select Save Changes in the navigation bar to the left. Your unit will automatically reboot at the new IP address.
Setting a static IP address using Device Discovery
1. Open the Device Discovery utility.  You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. After a moment, your devices will populate the screen.

3. Highlight your Room Alert by clicking on it once.

4. Then select Set IP.

5. Follow the on-screen prompts to set a static IP address.

6. Once you've completed the last step, your unit will automatically reboot at the new IP address.
Setting a static IP address using Device ManageR
1. Open Device ManageR in your web browser. You may open it by entering 'localhost:8080' or '<IP address of host system>:8080' in your browser's address bar.

2. Your devices will immediately populate the 'Discovered Devices' list to the left.

3. Select your Room Alert from the Discovered Devices list in the navigation bar to the left.

4. You will notice a small drop-down list below your device. Select Set IP Address.

5. Follow the on-screen prompts to set a static IP address.

6. Once you've completed the last step, your unit will automatically reboot at the new IP address.
More discovery FAQs

Please see these related FAQs for more information about discovering your Room Alert:
How To Discover AVTECH Devices With The Device Discovery Utility

How To Discover AVTECH Device With Device ManageR

How To Extend Digital Sensor Cables

By design, external digital sensor cables are 25 feet in length and can be extended up to a supported100 feet in total length.

To extend the sensor cable, you will need a RJ-11 cable with coupler which is available from AVTECH Software.

To order these cables, contact your Product Specialist or click here to purchase on-line.

To extend an external digital sensor cable:

  1. Remove the external digital sensor to be extended by unplugging its RJ-11 cable from the front of the unit.
  2. Using a 25 foot RJ-11 cable with coupler, insert the RJ-11 connector into the AVTECH unit’s external sensor port.
  3. Plug the RJ-11 connector on the sensor cable to the extension cable.

If you wish to extend the sensor up to the supported 100 feet in length, multiple RJ-11 extension cables can be connected using the methods above.

It is important to note that AVTECH does not recommend extending a cable to a greater distance than 100 feet and does not support splicing or cutting into existing wires to shorten or lengthen the provided cable.



How To Convert Between Celsius And Fahrenheit

[F = Fahrenheit, C = Celsius]


To Convert Celsius To Fahrenheit

F = 1.8C + 32


To Convert Fahrenheit To Celsius

C = F – 32
          1.8

How To Trouble-shoot Sensor Data Loading Issues On The Status Screen In Room Alert

The Room Alert and TemPageR devices load the sensor data for display on the Status page using a background XML HTTP request to a file called getData.htm.

If sensor data is not loading in the Status page, first verify that the getData.htm web page is accessible by entering 'http://<IP Address of Device>/getData.htm' in your web browser address bar.


You should see output like the following:

If the data fails to load, the cause can usually be traced to a proxy server or Microsoft ISA server.
- If your network has a proxy server or Microsoft ISA server, be sure that it is configured to ignore requests to and from Room Alert.
- Also verify that you do not have any local Internet security, anti-virus, or firewall applications that may be blocking, filtering or caching the background requests to this page.
You may also test older units by entering in 'http://<IP Address of Device>/mobile.txt' in your browser's address bar.


You should see output like the following:



Please note that current firmware for the Room Alert 32E/W, 12E, 4E and 3E does not support the mobile.txt feature.
If you see an image loading like the one above, your issue is related to either a web browser, security device/application or anti-virus program blocking requests and traffic made to the unit. You will want to further examine  your  current security settings on your security applications and devices running on your PC and on your network.  

Please feel free to contact our Support Team at Support@AVTECH.com with any further questions.

How To Trouble-shoot Discovery Over A Managed Switch

Managed switches, a more powerful version of the basic network switch, can screen traffic on certain ports or protocols and may interfere with Room Alert communications. A typical symptom of a manged switch issue is the Room Alert becoming inaccessible after initially working as expected. In some cases, the IP address of the unit still responds to pings, and power-cycling the unit resolves the issue temporarily.

You may quickly test if the managed switch is the issue. Try one of the following, and see if the issue persists:

- Connect the Room Alert to a different network switch or hub on the same network segment.

  or

- Connect the unit off the network with a crossover cable.

If it appears that the managed switch is the cause, adjust settings both on your switch and on the Room Alert web interface:

Managed Switch Settings

1. Adjust any settings on the switch that might interfere with Room Alert traffic. Room Alert uses the following ports:

- TCP port 80 for HTTP communication

- UDP port 123 for NTP requests

- TCP port 25 for email

- UDP port 161 for SNMP traps

- TCP/UDP port 30718 for discovery & configuration

2. Configure the ports listed above to be unmanaged if possible.

3. Set the switch port speed to 100 / Full Duplex.

Room Alert Ethernet Configuration Settings

In the Room Alert web interface, navigate to Settings-->Network-->Ethernet Configuration, and enter the following, as shown below:

- MTU Size: 512 (Note that this is the lowest setting for the maximum transmission unit size.)

- Auto Negotiate: Unchecked

- Speed: 100 Mbps

- Duplex: Full

- Gratuitous ARP Broadcasts: Unchecked


Another option that may mitigate the issue is to place a hub in between the Room Alert and the managed switch. This way, the Room Alert negotiates with the hub rather than the managed switch.

How To Enable Telnet in Windows (Versions Vista And Above)

In certain cases, Technical Support may direct you to Telnet into an AVTECH device to modify its settings or view its trace output. The Telnet client is disabled by default in Windows versions Vista and above; you must enable it before you can successfully use Telnet commands.

To enable the Telnet client on your Windows system, follow these steps:

1. In Windows, navigate to Start--> Control Panel--> Programs and Features.

2. In the Programs and Features screen, select Turn Windows features on or off in the navigation bar to the left.



3. The Windows Features screen will appear; it may take a moment or two to populate with a list of features.

4. Once the list is populated, scroll to Telnet Client.
- Fill in the check box.
- Select OK.


5. Then a progress bar pop up will appear.

6. Once the progress bar fills and the pop up disappears, the Telnet client is enabled.

How To Avoid Spikes In Sensor Readings Caused By EMI

When experiencing sensor spikes or exceptionally high/low ranges of values, the usual culprit is electro-magnetic interference (EMI). EMI is usually generated by florescent lights, large motorized machinery, high powered cables, or any other device that may generate an Electro-Magnetic Field.

To ensure that EMI is the cause of the issue, AVTECH recommends a series of basic test in an effort to minimize the effects.

In general, increasing the distance of a sensor from the AVTECH monitor will also increase the chances of EMI causing sensor spikes. Typically, it is the sensor's cable that is effected by EMI rather than the three inch probe itself.

- Remove the sensor and cord from their current location.
- Disconnect any extension cords from the sensor. Connect the sensor directly to the monitor.
- Coil up the cord and place it and the probe right next to the monitor.

By letting the monitor run with the sensor in this close, coiled up state, EMI should be minimized, and spikes in temperature or humidity are typically pacified.



If this is the case, then it has been successfully determined that the cause of the spikes are in fact EMI.

Unfortunately, there is not much to be done to prevent EMI; it can only be avoided in the monitoring environment. AVTECH suggests routing all sensor's cables away from any of the major causes of EMI or moving the monitor itself closer to the sensors. Minimizing the length and proximity of the sensor and its cable from EMI is the goal of this relocation.

If the above relocation and coiled up sensor cable tests are still yielding these spikes, the next recommendation is to relocate the monitor and its sensors to an isolated location such as an office to provide a trial atmosphere that is certain to be free of EMI. This should completely eliminate any EMI spikes from the interfering environment so the sensors should now provide accurate and consistent readings. For more information on discovering your unit after it has been relocated, please follow this link: http://avtech.com/Support/index.php?action=kb&article=73

If the sensors are still experiencing spikes in their readings after being physically relocated, attempt to isolate the issue to a specific piece of hardware. Switch sensors around in different ports and see where the spikes follow and check if other sensors without spikes begin spiking when ports are changed. The goal is to determine if the issue lies with the environment the monitor is in, the monitor itself, or with the sensor. Please note that all AVTECH sensors and monitors respond to EMI in the same manner. Any AVTECH equipment in an environment with high EMI will unfortunately continue to get unfavorable results.

There is a quick work around that generally avoids alerts from being triggered when encountering any EMI interference. When EMI strikes, it usually occurs in short bursts, often less than a second of duration. To avoid this, there is a setting that can put alerts on a delay in the Device ManageR software. With this short delay, Device ManageR will have enough time to check the readings taken from your monitor 2 or 3 times to verify the values received for alert status.
1. Open Device ManageR.

2. In the navigation bar to the left, select Alerts/Tasks.

3. In the Alerts/Tasks menu, select Action/Notification Lists.

4. Highlight the list by clicking on it once and select Edit at the bottom of the screen.

5. When the Edit Action / Notification List window appears,  select an action by clicking on it once, and then select Edit.

6. When the Edit Action Notification List Item window appears, notice the Start the Action after ____ seconds option. The default is 0 seconds.

7. Enter a number of second that is higher than Device ManageR's discovery refresh rate. By doing this, Device ManageR will wait to trigger the alarm until it reaches that number of seconds.

8. Select Save to save your change to the Action/Notification List Item.

9. Repeat for each Action / Notification List Item in that Action / Notification List.

10. Select Save in the Edit Action / Notification List window.
For example, if the refresh rate for Device ManageR is 15 seconds, you can set the 'Start this Action after' to 40 seconds. Your Device ManageR will be checking 3 times, once at 0, 15, and 30 seconds for a sensor value that is above the alert threshold.  In this time, any spikes will come and go, and Device ManageR will not trigger an alert because the quick spike did not sustain the elevated threshold for longer than 40 seconds. Once modified, click the 'Save' button at the bottom of both pop up screens to properly save. This delay will have to be changed for each 'Action' listed in an 'Action/Notification List' if multiple actions are configured by following the previous method.

How To Disable SNMP Trap Receiving On Room Alert 4E

The Room Alert 4E is the only device in our product line that can receive SNMP traps from other network devices (i.e. printers, fax machines, etc.) If this is not a feature you wish to have enabled, you can follow the instructions to disable receiving traps on the Room Alert 4E.

1. Browse to your device's Settings screen



2. Click on the option labeled SNMP.



3. Under the heading, 'SNMP Trap Receiving Configuration,' change 'Trap Receive IP 1' to '1.1.1.1' from '0.0.0.0'



4. Select the Accept Changes button



5. Select the Save Settings option



This will cause the Room Alert 4E to only receive SNMP traps from devices in the IP range of 1.1.1.1.

How To Trouble-shoot Settings Screen Loading Issues In Room Alert

When the 'Settings' screen flashes or does not load properly, a typical cause would be certain security devices such as Microsoft's ISA proxy server or antivirus programs on your network. In order for the 'Settings' tab to open, our program runs certain commands and pages in the background which can sometimes conflict with some antivirus programs or Internet Security Server's configured settings.

You can attempt to check these pages by trying the following two addresses:
http://<IP address of the unit>/secure/setuprec.xml
 
http://<IP address of the unit>/secure/unitinfo.xml
If the pages load, you'll see data in XML format as shown below.

If you would like Technical Support staff's assistance in diagnosing your issue, you may save the setuprec.xml and unitinfo.xml with the following steps:
- Right-click on the page.

- Select "View Source."

- Copy all the text in the page.

- Paste it into a .txt file.
You can then send the .txt files to us at Support@AVTECH.com.


If these pages do not load, there is most likely an antivirus, proxy server, or security application that is blocking these settings pages from loading properly. Please check for any of these security measures on your network and configure them to allow background XML HTTP requests from the monitor's IP address.

If you are still having difficulty, please follow the steps below attempting to access the 'Settings' screen after completing each step. 
1. Completely close the web browser you are using and reload.

2. Recycle the power on the monitor.

3. Update the firmware on the monitor. Please see the this FAQ for instructions: How To Update Firmware On Room Alert.

How To Reset Room Alert To Factory Defaults

You may reset Room Alert to factory defaults in 3 ways:

- Through Room Alert's web interface

- With the physical reset button on the Room Alert unit

- Through Room Alert's Telnet menu (for units with no physical reset button and no web interface access)

When you reset your Room Alert to factory defaults, the unit looses all of the settings previously configured, such as alarm thresholds and static IP addresses, but retains firmware updates. When the unit reboots, it attempts to obtain an IP address using DHCP.

Resetting through the web interface

1. Open Room Alert's web interface. You may open the interface using Device Discovery or Device ManageR, or by entering the unit's IP address directly into the address bar of your web browser.

2. Select the Settings tab at the top of the screen.

3. Select Reset Defaults in the navigation bar to the left.

4. Select Yes when the confirmation window appears.

5. Your unit will reboot with factory settings restored.


Resetting with the physical reset button
1. With your Room Alert connected to Ethernet and power, press and hold the reset button for at least 10 seconds until the left 'link' LED on the network jack turns off momentarily and then turns on again.
Note that for larger units like the Room Alert 32E, you may wish to observe the status LEDs on the front rather than the network jack LED. When a you initiate a reset, the status LEDs will first turn red, then cycle through red and green, and finally return to their original state.
2. Your unit will reboot with factory settings restored.
Resetting through the Telnet menu (if you cannot use either of the above methods)

You must have Telnet enabled on your Windows system in order to complete the steps below. Telnet is disabled by default in Windows versions Vista and above. Please see our FAQ How To Enable Telnet In Windows (Versions Vista And Above) for help.
1. Open Windows Command Prompt, which you may find at the following path on your Windows system: Start--> All Programs--> Accessories--> Command Prompt.

2. At the prompt, enter the following command, as shown in the example below.
   
     telnet <Room Alert IP address> 9999



3. If you are prompted for your Room Alert password, enter it and then press the Enter key on your keyboard. Otherwise, simply press Enter.



You must press Enter within a few seconds or you'll get a 'Connection to host lost' message. If you see that message, press Enter to get the prompt back and re-enter the telnet command from Step 2.

4. The Telnet menu will appear as shown below.

5. At the 'Your choice?' prompt, enter '7,' which corresponds to 'factory defaults.'



6. Enter 'Y' when the confirmation message appears. You’ll then see a message that the unit is resetting.



7. Then, the Telnet menu will reappear. At the 'Your choice?' prompt, enter '9,' which corresponds to 'save and exit.'

8. Your Room Alert will reboot with factory settings restored.

Where To Find The MAC Address Of A Room Alert

A MAC address is a 12-character alphanumeric ID, typically divided into 6 sets of 2 characters, as shown below:
1A-2B-3C-4D-5E-6F
You may need the MAC address of your Room Alert to perform certain tasks, such as advanced discovery in Device ManageR or Device Discovery.

The MAC address of your Room Alert appears in several places:
- Printed on a sticker on the bottom of the unit

- Displayed in the web interface of the unit

- Displayed in the Device Discovery utility

- Displayed in Device ManageR

MAC Address Printed On A Sticker
If you have physical access to the unit, you may turn it over and find the MAC address printed on a sticker, as shown below:



MAC Address Displayed In The Room Alert Web Interface

- Go to your Room Alert’s IP address in your web browser to open its web interface.

- You’ll see the MAC address is displayed in the Status page below the navigation tabs, as shown below:



MAC Address Displayed In Device Discovery

- Open AVTECH Device Discovery

- Select Search to bring up a list of discovered devices.

- You’ll see the MAC addresses of all units in the third column.



MAC Address Displayed In Device ManageR

- Open Device ManageR in your browser.

- Select Device Status in the navigation bar to the left of the screen.

- You’ll see a list of discovered devices, which you can choose to sort by MAC address. The MAC address appears next to the unit's name.

- You may also select the unit from the list and see the MAC address in the main viewing pane to the right.



What Open & Closed States Mean In AVTECH Switch Sensors

The list below shows the conditions that correspond to OPEN and CLOSED for each of AVTECH's switch sensors.

Air Flow 1 Sensor (NC)
    RMA-AF1-SEN   
CLOSED    (Normal)    Air is NOT flowing through the sensor. The flap is closed.

OPEN    (Alarm)    Air is flowing through the sensor. The flap is open.

Air Flow 2 Sensor (NO)    RMA-AF2-SEN   
CLOSED    (Alarm)    Air is NOT flowing through the sensor. The flap is closed.
OPEN    (Normal)    Air is flowing through the sensor. The flap is open.

Flood Sensor Spot    RMA-FS2-SEN   
CLOSED    (Normal)    Water is NOT detected.
OPEN    (Alarm)    Water is detected.

Flood Sensor w/ 8' Cable    RMA-F008-SEN   
CLOSED    (Normal)    Water is NOT detected.
OPEN    (Alarm)    WATER is detected.

Flood Sensor w/ 24' Cable    RMA-F024-SEN   
CLOSED    (Normal)    Water is NOT detected.
OPEN    (Alarm)    Water is detected.

Fuel Tank Level Sensor (NC)    RMA-FTL1-SEN   
CLOSED    (Normal)    The water level has fallen. The float switch face is down.
OPEN    (Alarm)    The water level has risen. The float switch face is up.

Fuel Tank Level Sensor (NO)    RMA-FTL2-SEN   
CLOSED    (Alarm)    The water level has risen. The float switch face is up.
OPEN    (Normal)    The water level has fallen. The float switch face is down.

Mini UPS & Power Sensor    RMA-MUPS-SEN   
CLOSED    (Normal)    Either main power or battery back-up is on.
OPEN    (Alarm)    Both main power and battery back-up are off.

Motion Sensor    RMA-MOT2-SEN   
CLOSED    (Normal)    Motion is NOT detected.
OPEN    (Alarm)    Motion is detected.

Panic Button 1    RMA-PB1-SEN   
CLOSED    (Alarm)    The button is down (pressed).
OPEN    (Normal)    The button is up (NOT pressed).

Panic Button 2    RMA-PB2-SEN
CLOSED    (Alarm)    The button is down (pressed).
OPEN    (Normal)    The button is up (NOT pressed).

Power Sensor    RMA-PS1-SEN   
CLOSED    (Normal)    The power source is on.
OPEN    (Alarm)    The power source is off.

Room Entry Sensor    RMA-RE1-SEN   
CLOSED    (Normal)    The door is closed. The magnet and proximity sensor are together.
OPEN    (Alarm)    The door is open. The magnet and proximity sensor are apart.

Smoke Sensor w/ Escape Light    RMA-SS1-SEN   
CLOSED    (Alarm)    The smoke alarm is on.
OPEN    (Normal)    The smoke alarm is off.

Sound, Light & Entry Sensor    RMA-SLE-SEN
General (Switch 1)   
CLOSED    (Alarm)    At least one of the other switches (2, 3 or 4) is closed.
                                      At least one condition (sound, light or entry) is detected.

OPEN    (Normal)    All other switches (2, 3 and 4) are open. NO sound, light or entry is detected.
Sound (Switch 2)
CLOSED    (Alarm)    Sound is detected.
OPEN    (Normal)    Sound is NOT detected.
Light (Switch 3)
CLOSED    (Alarm)    Light is detected.
OPEN    (Normal)    Light is NOT detected.
Entry (Switch 4)       
CLOSED    (Alarm)    The door is open. The magnet and proximity sensor are apart.
OPEN    (Normal)    The door is closed. The magnet and proximity sensor are together.

Water Tank Level Sensor (NC)    RMA-WTL1-SEN   
CLOSED    (Normal)    The water level has fallen. The float switch face is down.
OPEN    (Alarm)    The water level has risen. The float switch face is up.

Water Tank Level Sensor (NO)    RMA-WTL2-SEN   
CLOSED    (Alarm)    The water level has risen. The float switch face is up.
OPEN    (Normal)    The water level has fallen. The float switch face is down.

How To Configure A Switch Sensor's 'Alarm On' Setting In Room Alert

Switch sensor 'Alarm On' states are set to 'Closed' by default in your Room Alert web interface. To change the 'Alarm On' setting for your switch sensor to 'Open,' follow these steps:

1. Open your Room Alert's web interface. You may open the interface using Device Discovery or Device ManageR, or by typing the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab at the top of the page.

2. The select Sensors in the navigation bar to the left.

3. In the Sensor Settings page, scroll down to the switch sensor section and then find your sensor.
- If you've named the sensor, you can find it by name.

- Otherwise, you can find it by number: if you've connected your switch sensor to the first switch port, look for Switch 1; if you connected it to the second switch port, look for Switch 2, etc.
4. Select the Alarm On drop-down menu for your sensor. You'll see a list with the following options:
- Open

- Closed

- Disabled
5. To generate an alarm (and change the Status page appearance to a red X) when the switch goes into an OPEN state, select Open from the drop-down list.

6. Select Accept Changes at the bottom of the page, and then select Save Settings in the navigation bar to the left. Your Room Alert will reboot with your new setting.

How To Enable Heat Index In Room Alert

The heat index represents how hot it actually feels by combining the current temperature and relative humidity.

In hot conditions, the human body regulates its temperature through perspiration. Heat is carried away from the body as the water in sweat evaporates. However, when the humidity is higher, the water does not evaporate as fast, causing the temperature to feel hotter than it actually is. The heat index provides a temperature value that represents this 'feels like' temperature.

Room Alert products with a internal or external Temperature & Humidity Sensor can monitor heat index. Monitoring the heat index with Room Alert allows managers to ensure that working environments like factory and warehouse floors are within an acceptable range.

In order to enable heat index in Room Alert, follow these steps:

1. Open your Room Alert's web interface. You may open the interface using Device Discovery or Device ManageR, or by typing the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab at the top of the screen.

3. Then select Sensors in the navigation bar to the left.

4. In the 'Sensor Settings' page, locate your internal or external Temperature & Humidity Sensor.



5. Select the Monitor Heat Index check box. Notice that the interface for your sensor changes to display 'Heat Index' in the top row.


6. If you wish to generate alerts based on the heat index, enter values in the High/Low fields.

7. Select Accept Changes at the bottom of the page to temporarily save your settings.

8. Then select Save Settings in the navigation bar to the left. Your Room Alert will reboot with heat index enabled.

9. You may view the heat index on the 'Status' page by mousing over the Temperature & Humidity Sensor display.

How To Configure A Windows Or Windows Server System As A Network Time Server (NTP)

If you can't allow Room Alert to access a time server through the Internet, and you don't have one available on your network, you may configure a system running Windows (XP and above) or Windows Server (2003 and above) as a time server. Room Alert can then use this system to obtain the date and time.

You'll use the Windows Time service, which is in the system's Service list.

    - The application executable is 'w32time.exe'.

    - You may find the w32time parameter list in the Windows Registry at this key:
     
       HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time

Make the following Registry changes in the Windows Registry. Be aware, however, that serious problems could occur if you modify the registry incorrectly; these problems could require you to reinstall your operating system. Modify the Registry at your own risk!

      Key:        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Parameters\Type
      Value:     NTP

      Key:        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Config\AnnounceFlags
      Value:     5

      Key:        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\TimeProviders\NTPClient\SpecialPollInterval
      Value:     900

      Key:        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\TimeProviders\NTPServer\Enabled
      Value:     1

      Key:        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Parameters\NtpServer
      Value:     NTP server IP addresses or DNS names, separated by a space

More information on the Windows Time service can be found at http://support.microsoft.com.

How To Enable/Disable Push To GoToMyDevices.com

Starting with recent firmware releases, the AVTECH devices listed below automatically push sensor data to AVTECH's new GoToMyDevices.com monitoring and alerting cloud service:
- Room Alert 32E/W, v2.4.0, released July 18, 2014

- Room Alert 12E, v.2.1.0, released August 8, 2014

- Room Alert 4E, v.3.2.0, released August 20, 2014

- Room Alert 3E, v1.3.0, released August 8, 2014
GoToMyDevices.com allows you to 'Manage Devices... Anywhere... Anytime! Easily, conveniently and securely through the cloud.' Please contact your Product Specialist for additional details about this exciting new service, or click here to learn more.

You may configure push to GoToMyDevices.com using Telnet. Please note that Telnet is disabled by default in Windows versions Vista and above. For instructions on enabling it, please see this FAQ: How To Enable Telnet In Windows (Versions Vista And Above).

1. Open Windows Command Prompt, which you may find at the following path on your Windows system: Start--> All Programs--> Accessories--> Command Prompt.

2. At the prompt, enter the following command, as shown in the example below.
   
     telnet <Room Alert IP address> 9999

3. If you are prompted for your Room Alert password, enter it and then press the Enter key on your keyboard. Otherwise, simply press Enter.
You must press Enter within a few seconds or you'll get a 'Connection to host lost' message. If you see that message, press Enter to get the prompt back and re-enter the telnet command from Step 2.
4. The Telnet menu will appear as shown below.

5. At the 'Your choice?' prompt, enter '80.'
6. The 'Enable GoToMyDevices.com push?' prompt appears. From here, you can either disable or re-enable push:
Disable

- To disable, enter 'N.'


OR

Re-enable / Configure

- To re-enable, enter 'Y.'

- Then enter the time interval between pushes that you'd prefer. You may choose one of the following:
- For a 60 minute interval, enter '1.' (60 minutes is the default.)
- For a 12-hour interval, enter '2.'
- For a 24-hour interval, enter '3.'
7. Then, the Telnet menu will reappear. This time, at the 'Your choice?' prompt, enter '9,' which corresponds to 'save and exit.'

8. Once you see the 'Parameters stored' and  'Connection to host lost' messages, you may close Windows Command Prompt.

9. Your Room Alert will reboot with you new settings for push to GoToMyDevices.com.

How To Position The WiSH Sensor: Best Practices

The Wireless Sensor Hub (WiSH) is a wireless hub that is used exclusively to transmit sensor data from internal and connected sensors back to the Room Alert 26W hardware unit. Because the WiSH sensor is wireless and battery powered, it can be located anywhere monitoring is desired up to 250 feet from the main unit without running cables. The WiSH sensor communicates directly with the Room Alert 26W via a secure, private protocol on a ZigBee based 2.4 Ghz wireless connection. Data sent and received is encrypted and will not interfere with other wireless devices in the environment.

Antenna Orientation

The Room Alert 26W ships with an external antenna that can be positioned either horizontally or vertically. The WiSH sensor has an internal antenna that is positioned parallel to the sensor cover (see Figure 1). The orientation of both the Room Alert 26W antenna and WiSH sensor antenna has a major impact on the effective range of the wireless signal. When positioning an antenna, it important to be sure the antenna is as far away from metal objects as possible. If metal is too close to an antenna, it can interfere with the way the antenna radiates the signal and can cause undesirable results. It is best to provide at least several inches of separation between the antenna and other metal objects. This applies for the internal antenna on the WiSH Sensor as well.



Room Alert 26W Antenna

Depending on the physical layout of the Room Alert 26W and WiSH Sensors, the external antenna on the Room Alert 26W can be oriented in various positions to maximize the effective range of the sensors. If the sensors are placed in a building with most sensors located on the same floor or at the same level as the Room Alert 26W, the antenna should be positioned vertically for best results. If the WiSH Sensors are located on different floors or distributed above and below the Room Alert 26W, the antenna should be positioned horizontally for best results. To best understand this behavior, visualize an invisible flat 'donut' shape with the top of the antenna at the center as illustrated in Figure 2.

WiSH Sensor Antenna

The internal antenna on the WiSH Sensor is positioned parallel to the cover and is designed tobe vertical when the sensor is mounted on the wall. The orientation on the internal antenna can be modified by changing the mounting or positioning of the WiSH Sensor. Like the antenna on the Room Alert 26W, the position of the antenna has a major impact on the effective range of the wireless signal and the WiSH Sensors should be mounted to match the position of the Room Alert 26W antenna.

If the Room Alert 26W antenna is positioned vertically, the WiSH Sensors should be mounted on a wall with the label facing the Room Alert 26W. If possible, the WiSH Sensors should be located on the top half of the wall to avoid obstacles such as people, desks, cabinets and other objects that could reduce the range of the wireless signal. If the ceiling height is 8 feet, the optimum height for mounting the WiSH Sensor is 6 feet up the wall.

If the Room Alert 26W antenna is positioned horizontally, the WiSH Sensors should be mounted horizontally with the label facing the Room Alert 26W. When WiSH Sensors are located above or below the Room Alert 26W (i.e. On different floors of a building), care should be taken to place the WiSH Sensors as close as possible to directly above or below the Room Alert 26W for the most effective vertical wireless range.

Obstructions

With a clear line of sight from the Room Alert 26W to the WiSH Sensor, the wireless range can be up to 250 feet. However, each obstacle between the Room Alert 26W and WiSH Sensor reduces the effective range of the wireless signal. Obvious obstacles include brick walls, drywall, doors, floors and ceilings. Other obstacles that might not be as obvious include people, desks, bookshelves, cabinets, wind, plants or trees and more. Each of these obstacles will reduce the effective range of the wireless signal if they are between the Room Alert 26W and WiSH Sensors. Table 1 lists common obstacles and the approximate effect on the wireless signal range.


To determine the maximum effective wireless range in your environment, make a list of the number and types of obstructions between the Room Alert 26W and WiSH Sensor. Starting with 250 feet, subtract the maximum number from the table above for each of the obstructions. If the resulting number is less than the distance from the Room Alert 26W to the WiSH Sensor, relocate the WiSH Sensor so it is within the maximum effective range. For example, if the WiSH Sensor is located 125 feet from the Room Alert 26W and there is one brick wall, two drywall walls and three solid core doors between the units, the maximum effective range would be 114 feet ( 250 – (1 x 50) – (2 x 25) – (3 x 12) = 114). In this case, the WiSH Sensor should be moved closer to the Room Alert 26W so it is within the 114 foot effective range. Sometimes this could mean simply moving the sensor to the opposite wall in the room.

Conclusion

The wireless capabilities of Room Alert 26W and WiSH Sensors allow monitoring of locations where running cables is not desired or not possible. However, care must be taken during installation and setup to be sure the positioning of the Room Alert 26W and WiSH Sensors maximizes the effective range and reliability of the solution. Using the recommendations described above will result in a highly reliable and effective wireless monitoring solution.

How To Add Devices To GoToMyDevices.com

To see a video of how to register and add devices, please view it below:



If your existing Room Alert 32E/W, 12E, 4E or 3E does not automatically appear in your GoToMyDevices.com account, you may add it manually by following these steps:
Register your Room Alert in GoToMyDevices.com

Update the firmware on your Room Alert to push to GoToMyDevices.com

Step 1: Register your Room Alert 32E/W, 12E, 4E or 3E in your GoToMyDevices.com account.
1. Log in to GoToMyDevices.com.

2. In the navigation bar to the left, select Devices. You'll see the list of Room Alerts that are already associated with your account.

3. To add a device that is not already recognized by GoToMyDevices.com, select Register at the top right of the screen.
4. When the Register New Device page appears:
- Enter your Room Alert's MAC address. For assistance locating the MAC address, please see this FAQ: Where To Find The MAC Address Of A Room Alert.

- Then select Register Device.
5. GoToMyDevices.com will then pull in your Room Alert and display its Sensor Details page.


If you purchased other Room Alerts as part of the same order, GoToMyDevices.com will pull them in at the same time.
6. Repeat the registration process for any remaining Room Alert 32E/W, 12E, 4E and 3E models you may have.

Step 2: Update your Room Alert RA32E/W, 12E, 4E and 3E firmware.

Now that you've populated GoToMyDevices.com with your Room Alert 32E/W, 12E, 4E or 3E, update its firmware to the latest version to get it pushing data into your account. Please see this FAQ for instructions on updating your Room Alert firmware: How To Update Firmware On AVTECH Devices.

Please note that although older models of Room Alert may appear in your Devices list in GoToMyDevices.com, only current models (32E/W, 12E, 4E and 3E) can be updated with firmware that pushes sensor data to your account. Older Room Alert models will appear as 'Inactive' and not populate with sensor data.

Where To Find The Serial Number Of A Room Alert

A Room Alert (or TemPageR) serial number is composed of a 3- to 4-character model code, a hyphen and a 5- to 6-digit number. Examples of serial numbers appear below:

Model Code - Number     Model Code - Number     Model Code - Number

      RA32 - 123456           
R26 - 123456            TMP - 12345

      RA12 - 123456           
R24 - 12345           TMP3E - 123456   

      RA4E - 123456          
RA11 - 123456

      RA3E - 123456           
RMA - 12345

You may need the serial number of your Room Alert when you contact Sales or Technical Support.

The serial number appears in 2 places:
- Printed on a sticker on the bottom of the unit.

- As the original "name" of the unit, as shown in the web interface, Device Discovery and Device ManageR.

Serial Number Printed On A Sticker

If you have physical access to the unit, you may turn it over and find the serial number printed on a sticker, as shown below:



Serial Number As Room Alert's Original Name
Each Room Alert is shipped with its serial number as its initial name.
- If you haven't renamed your Room Alert, you may view its serial number in its web interface, in Device Discovery and in Device ManageR.
- If you purchased your Room Alert after January 2012, resetting your unit to defaults causes the name to default back to the serial number.

- Units purchased before January 2012 do not default to the serial number as the name--while the first 3 to 4 characters default to the model code, the last 5 to 6 digits show a random number.

Name Displayed In Web Interface
- Go to your Room Alert's IP address in your web browser to open its web interface.
- You'll see the name displayed in the Status page below the navigation tabs, as shown below:


Name Displayed In Device Discovery

- Open AVTECH Device Discovery.

- Select Search to bring up a list of discovered devices.

- You'll see the names of all units in the first column.


Name Displayed In Device ManageR
- Open Device ManageR in your browser.

- Select Device Status in the navigation bar to the left of the screen.

- You'll see a list of discovered devices, sorted by name by default.

- You may also select the unit from the list and see the name in the main viewing pane to the right.

How To Discover Room Alert Using A Crossover Cable (Advanced)

If you have tried advanced discovery methods using Device Discovery or Device ManageR, and your Room Alert is still not accessible, AVTECH recommends connecting the unit directly to a computer using a crossover Ethernet cable (or spare network hub). Finding the unit this way lets you avoid a factory reset if you wish to retain your current settings.

Remember--try the Advanced Discovery features in Device Discovery or Device ManageR first!

To discover your unit using a crossover cable:

Step 1: Get the Room Alert’s MAC Address.

- Make a note of the Room Alert’s MAC address before you begin. You’ll need it later in the process.
- You can find it printed on a sticker on the bottom of the unit. Please see our FAQ Where To Find The MAC Address Of A Room Alert.

Step 2: Prepare the computer.

1. Install AVTECH’s Device Discovery utility on the computer.
2. Disconnect the computer from the current network.
3. Assign a static IP address to the computer's network card.

Step 3: Prepare the Room Alert.

1. Disconnect the Room Alert from power and Ethernet.
2. Connect the Room Alert to the computer with a cross-over Ethernet cable (or spare network hub).
3. Connect the Room Alert to power.

Step 4: Assign a Static IP to Room Alert Using Device Discovery.
1. In Device Discovery, do not select any units in the list of discovered devices.

2. Select Set IP at the top of the screen.
3. Follow the prompts in Device Discovery to set a static IP using the unit’s MAC address.

4. Set the Room Alert’s IP to an address within the same subnet as the IP for the computer's network card.
5. The unit should now be accessible on the Device Discovery list or by directly entering the newly-set IP address in a web browser.

How To Trigger Push To GoToMyDevices.com More Frequently Than The Default Intervals

Room Alerts with push to GoToMyDevices.com enabled automatically update your GoToMyDevices.com account with sensor data at defined intervals. Please see our FAQ, How To Enable/Disable Push To GoToMyDevices.com, for a list of models and firmware versions that have this exciting new feature.

Default Push To GoToMyDevices.com


By default, push to GoToMyDevices.com happens at these times:
- When your unit first boots (and every time it reboots).

- When your unit's internal temperature sensor reading rises or falls by 1 whole degree Celsius.

- When any switch sensor on your unit changes state from open to closed (and vice versa).

- Once an hour after the initial push after boot (or reboot), regardless of the state of any of your unit's sensors.
'Alarm On' Push To GoToMyDevices.com

You may also do additional configuration on your Room Alert's native web interface to force it to push more often than the default methods. Setting up 'Alarm On' thresholds in your Room Alert's web interface causes the unit to push when sensors:
- Enter the alarm state.

- Clear that alarm state.
Configuring 'Alarm On' Thresholds In Room Alert

To configure thresholds on your Room Alert's native web interface, follow these steps:

Step 1. Open your Room Alert's web interface.

You may open your Room Alert's web interface from GoToMyDevices.com:
1. Log in to your account at GoToMyDevices.com.
 
2. In GoToMyDevices.com, select Devices from the navigation bar to the left.

2. Then select your Room Alert from the list.



3. When your unit's Sensor Details page opens, select Device Interface in the upper right corner.



4. Your Room Alert's native web interface will open in a new window.
- Select the Settings tab at the top of the screen.

- Then select Sensors in the navigation bar to the left.

Step 2. Add your first threshold.

To add a threshold, follow these steps. (For our first threshold, we're going to make only one change: a high temperature threshold for Sensor 2.)
1. Locate your sensor's interface. In this case, we are working with Sensor 2, which has a Digital Temperature & Humidity Sensor connected.

2. In the 'Alarm On' section of the sensor's interface, enter a value (or make a selection, depending on the sensor). In this case, we're entering '80' in the Temperature High field.
- This means that Sensor 2 will enter an alert state when the temperature rises above 80 F.

- It will clear the alert state when the temperature falls below 80 F.
2. Select Accept Changes at the bottom of the page to temporarily save the change.

3. Select Save Settings in the navigation bar to the left. The Room Alert will reboot with the new setting.


In our example, this Room Alert will now push to GoToMyDevices.com under all of the default circumstances, plus when Sensor 2 alarms and clears on the newly-configured threshold.

Step 3. Add More Thresholds


Now we'll add thresholds for all of the other 'Alarm On' Highs and Lows by going through the same steps for each sensor:


Notice that in addition to the sensor thresholds, there is the additional option to Trigger Alarm If Sensor Is Disconnected? (This applies only to external digital sensors.)

With these settings, this Room Alert will push under of the default circumstances, plus:
When these sensors alert and clear:
- Sensor 1 on the Temperature High threshold (above 80, alert; below 80, clear)

- Sensor 1 on the Temperature Low threshold (below 60, alert; above 60, clear)

- Sensor 2 on the Temperature High (above 80, alert; below 80, clear)

- Sensor 2 on the Temperature Low (below 55, alert; above 55, clear)

- Sensor 2 on the Humidity High (above 40, alert; below 40, clear)

- Sensor 2 on the Humidity Low (below 30, alert; above 30, clear)
And when you physically disconnect Sensor 2 from the unit. (Note that this type of alert does not have a corresponding 'clear' when you plug the digital sensor back in.)
As you can see, by setting up 'Alarm On' thresholds in your Room Alert, you can increase the pushes from your Room Alert to GoToMyDevices.com significantly.

If you already have a Room Alert with existing 'Alarm On' thresholds

If you already own a Room Alert with existing alarm thresholds configured, you don't need to change them; Room Alert will automatically push to GoToMyDevices.com when your Room Alert goes into and clears those alarm states.

How To Create Alerts In GoToMyDevices.com

You may create alerts for your Room Alert in GoToMyDevices.com by following the same basic workflow each time:
Notify someone
when a device's sensor
is in a certain state.
In the example below, we've created an alert to that will...
Notify my email address
when my Room Alert 3E's | external temperature sensor
is greater than | 80 degrees Fahrenheit:


To set up alerts in GoToMyDevices.com, follow these steps:

Step 1:  Open GoToMyDevices.com.
1. Log in to your account at GoToMyDevices.com.

2. Select Alerts from the navigation bar to the left.

3. If there are no alerts set up yet, you'll immediately see the Notify... when... fields. Otherwise, select New Alert to start the process.
Step 2:  Make your Notify... when... is... choices.
Notify...

1. First, fill in the Email field. You may leave the default email address for your account or enter another email or email-to-SMS address. Then press Enter on your keyboard or click outside the field.

You may alert to any type of email address, including free accounts like Gmail, Yahoo or Outlook.

You may alert to email-to-SMS addresses, in the form of
1234567890@carrierdomainname.com, in order to receive alerts on your cell phone. Please see our FAQ, List of Email-To-SMS Addresses, for common email-to-SMS domain names if you don't already know yours.
when...

2. Then you'll see the Select A Device drop-down menu appear. Select your Room Alert from the drop-down list.



3. Once you've chosen your Room Alert, you'll then see a drop-down list with all of the unit's individual sensors. Select the specific sensor you wish to alert on. (The default is the device's internal temperature sensor.)


is...

4. Next, set the threshold for that sensor. The fields that appear depend on the type of sensor you've chosen. In our example, we have a comparison and value field.
- In the comparison field, choose greater than or less than from the drop-down menu.

- In value, enter a number that makes sense for the scale you're using. In our example, we are measuring temperature in Fahrenheit, so we're going to enter 80 (degrees Fahrenheit).

Step 3: Save and view your alert.
Select Save Alert.

Your alert will now appear in a list on the Alerts page, as will each alert you add to GoToMyDevices.com. Our sample alert is shown below:


Pushing To GoToMyDevices.com

Now that you've set up your first alert in GoToMyDevices.com, you'll want to configure your Room Alert to push sensor data to your account when it exceeds that specific threshold on that specific sensor.

To do so, you may mirror your alert threshold in your Room Alert's native web interface. Please see our FAQ, How To Trigger Push To GoToMyDevices.com More Frequently Than The Default Intervals, for instructions.

What The Ethernet Port LED Lights Mean On Room Alert

The Ethernet port on your Room Alert has two LEDs. On the left is the 'link' LED; on the right is the 'activity' LED.

When the unit is not connected to power, they are unlit, as shown below:

When the unit is connected to power, you can tell the state the Room Alert is in by looking at these two LEDs.



Normal Operation


When your Room Alert is powered on and connected to the network, your Ethernet port LEDs appear as shown below.

The left LED is lit solid green; the right blinks at an irregular rate.



Unit Rebooting

When your unit reboots, the left LED winks out momentarily, as show below.



 Unit Requesting Firmware Recovery

If your unit is powered on but its firmware in inaccessible, the LEDs appear like this:

The left LED is unlit; the right blinks at a steady rate.

You may recover your unit's firmware using AVTECH's Device Discovery tool. This FAQ shows you how: How To Recover Room Alert Firmware With The Device Discovery Tool.



Unit Cannot Load Valid Firmware Image


If your unit is powered on but cannot load a firmware image, the LEDs appear like this:

Both the left and right LED blink green at a steady rate. The device will respond to pings, but the web interface will not open in this case.

If you see your Room Alert Ethernet LEDs in this state, please contact our Technical Support staff, who can assist you in with re-loading the firmware properly.

How To Create A Report In GoToMyDevices.com

GoToMyDevices.com has powerful, eye-catching reporting features that you may use to track trends in your environment.

The steps to create your first report are below. In our example, we're going to create a report that shows specific temperatures in a data center: the temperatures at the front and back of a server rack and on an air conditioner vent.

Creating Your First Report
1. Log in to GoToMyDevices.com.

2. Select Reporting in the navigation bar to the left. The New Report page will appear, where you may select sensors, choose your time range and enter a title.

3. First, select device/sensor pairs in the Add a channel area at the lower left of the screen.
- In the Select a Device drop-down menu, select a Room Alert.
 
- When the matching sensor drop-down menu appears, select a specific sensor on that Room Alert.

- Select Add. The first line in your graph will appear.



- Repeat for as many device/sensor pairs as you wish to see in one graph.
4. Next, select a time range using either the drop-down menu or the calendar feature in the lower right of the screen.
- In the time-range drop-down menu, you may leave the default, Last 24 Hours, or choose another time period. In our example, we're choosing Last 30 Days.



- If you would prefer a specific date range, you may instead select the calendar icon and pick start and end dates. Select Apply to apply your date range.


5. Then, enter a title for your report.
- Select New Report at the top left of the screen and enter a your own title. Ours is called 'Data Center Temperatures.'

- Then press Enter on your keyboard or click outside the title field.

4. Finally, select Save in the top right of the screen to save your report.
Downloading Your Report

To download your report, select the PDF or CSV icon at the top right of the screen.

Re-opening Your Report

To re-open your saved report later:
1. Select Reporting in the navigation bar to the left. The New Report page will open.

2. Select the Folder icon at the top right corner of the screen.

3. Select your report's title from the drop-down menu that appears.


Getting The Most Out Of Your Report

Now that you've created your first report, see our FAQ, How To Get The Most Out Of Reports In GoToMyDevices.com: Tips & Tricks, for useful ways to view your data.

How To Get The Most Out Of Reports In GoToMyDevices.com: Tips & Tricks

GoToMyDevices.com has powerful, eye-catching reporting features that you may use to track trends in your environment. Reports appear on your screen as detailed, easy-to-read graphs that you can manipulate in a number of useful ways:
Slide a common point across the graph

Bold individual lines

Zoom in on sensor values (horizontally) and time periods (vertically)

Move the view up & down, left & right
Below is a simple graph that we'll use to demonstrate these reporting features:

Slide
Put your cursor anywhere inside the graph. The graph will pick up the vertical common point of all the graphed sensors and show you their individual readings at that moment.

Slide you cursor back and forth horizontally to see the readings change through time.

Bold
Put your cursor on one of the lines in the graph. That line will bold.

Move your cursor up and down in the graph to bold different lines.


Zoom

Using your mouse, select sections of the graph the way you select text in a document: left click, hold, highlight and release.
Highlight a vertical section of the graph to zoom in on the values.




Highlight a horizontal section of the graph to zoom in on the time.



To return the view to its original state, double click anywhere in the graph.

Move

While you are in a zoomed view, press Shift on your keyboard while holding down the left button on your mouse.
Drag your mouse back and forth to move the view left and right.

Original view



View moved to the left



Drag your mouse up and down to move the view higher and lower.

Original view



View moved up

How To Register At GoToMyDevices.com

GoToMyDevices.com allows you to 'Manage Devices... Anywhere... Anytime! Easily, conveniently and securely through the cloud.' Please contact your Product Specialist for additional details about this exciting new service, or click here to learn more.

You can view instructions in a video here:



Follow the steps below to register for an account at GoToMyDevices.com:

1. In your web browser, go to https://GoToMyDevices.com.

2. Select Register in the top right corner of the page.

3. The Already an AVTECH customer? pop up will appear.
- In Email, enter the email address that AVTECH has on file for you.

- Then select Register.


4. After a moment, you'll see confirmation that an email has been sent to the address you entered.
5. Check your email for the GoToMyDevices - New Account Registration Request message. Select the registration link in the message to continue the process.

6. The link will take you to the Register Your Account page. Enter a password of at least 6 characters and select Create Account.

7. After your account has been processed, you will be brought to the Welcome screen; from there, your account is ready to use.

             

Device ManageR

How To Test A GSM Modem Manually

Manually Testing A GSM Modem

To test a GSM modem first connect the modem to the host system of Device ManageR using the documentation provided with the corresponding GSM modem. Once it is connected properly be sure to install the latest drivers compatible with the operating system that the host system of Device ManageR is running on. The driver should be available from the manufacturer of the modem and will ensure that the host system is able to connect properly to the modem.

Once the modem is properly connected to the system with the latest compatible driver installed, the modem should be mapped to a COM port on the system. To determine which COM port the modem is mapped to you will need to navigate to the system's 'Device Manager' by using the below steps (note this is from a Windows 7 system)

'Start Menu' => 'Control Panel'
=> 'System and Security' => 'System' => 'Device Manager'




Next if the modem is recognized properly it should be found in the 'Modems' section of the available hardware components shown in the Device Manager screen. Click on the 'Modems' section to expand the available modems. If for some reason your modem is not recognized it may still be mapped to a COM port within the 'Ports (COM & LPT)' section so try expanding that option and see if a COM port is available. Please note that if the GSM modem is a serial modem then it is most likely in COM1 or whichever port the serial port you connected the modem to is on. Once you find the option you believe to be the modem, right-click on it and select 'properties'. Within the properties screen select the 'Modem' tab and there you should see what port the modem is mapped to as well as the 'Maximum Port Speed' (baud rate). Generally the baud rate is 115200.




Now that you have confirmed the COM port the modem is mapped to you can attempt to manually send a SMS message using Putty or another serial connection tool. For the example we are using Putty as it is a free and very easy tool to use for this purpose.

Once you have downloaded Putty you can just run the EXE file to start the application. We will first want to change the 'Connection type' selection to be 'serial' as the modem is connected to a COM port.



After selecting the 'Serial' option you will see fields for 'Serial line' and 'Speed'. You will need to change the 'Serial line' field to be the COM port that you found the modem mapped to and the 'Speed' field to be the 'Maximum Port Speed' (baud rate) of the modem.



After changing the settings select the 'Open' button at the bottom-right of the screen to open the connection to the modem. If the connection is successful you should see a window similar to the one below.



This is a direct connection to the modem and you can now type in commands to the modem. The Device ManageR software uses standard commands to set the modem into SMS Text Mode and to send a SMS message. Please try using the below commands in order, one line at a time to see if you are able to send a test message to a target phone.

Please note that in the below commands '~C' should be replaced with pressing the 'Enter' key, '^Z' replaced with pressing 'CTRL+Z', replace the keyword [SERVICE] with the GSM service center number, [PHONE] with the phone you want to send a SMS text to and [ALARM_TEXT] with the text you want to send.

AT+CMGF=1~C
AT+CSCA="+[SERVICE]"~C
AT+CMGS="[PHONE]"~C
[ALARM_TEXT]^Z~C

NOTE: If you are outside the U.S. you may have need to place a '+' sign before the target phone number you are attempting to send a message to.

Below is a screen shot of a successful attempt to send a message.


 

Further Troubleshooting With A GSM Modem

First verify that the modem you are using supports SMS Text mode. Currently this is the only mode supported by Device ManageR. To verify that your modem supports this mode you can use the commands noted below and it should return a 1 if it is available. (ex. Good response: +CMGF: (0,1) )

AT+CMGF=?




Next check to ensure that you have inserted a SIM card into the modem that has been unlocked and is tied to an activated data plan with a phone service provider. You should also try using the below command to verify that the SIM card is unlocked as it should respond with '+CPIN: READY' to the below command.

AT+CPIN?



Once the SIM card is verified, we will want to ensure the proper band setting is being used to connect to the SMS Service Center. The command noted below can be used to verify what the modem is currently set to.

AT+WMBS=?

+WMBS: 4,0

The below commands will cause the modem to respond with the available band settings for this modem.

AT+WMBS?




Below are the available band settings for a Sierra Wireless GL6110 modem.

+WMBS: 0,x Mono band mode 850MHz is selected

+WMBS: 1,x Mono band mode extended 900MHz is selected

+WMBS: 2,x Mono band mode 1800MHz is selected

+WMBS: 3,x Mono band mode 1900MHz is selected

+WMBS: 4,x Dual band mode 850/1900MHz are selected

+WMBS: 5,x Dual band mode extended 900MHz/1800MHz are selected

+WMBS: 6,x Dual band mode extended 900MHz/1900MHz are selected

If you do not have a Sierra Wireless GL6110 modem, you will need to review the documentation provided with the modem to verify which setting indicates which band setting for your modem as they may be different.

To change the current band setting used by the modem you can use the below commands through putty.

Below are the commands for setting the modem to the dual band 850/1900MHz. (North America & U.S.)

AT+WMBS=4
AT+CFUN=1

Below are the commands for setting the modem to the dual band 900/1800MHz (UK and most countries outside of North America).

AT+WMBS=5
AT+CFUN=1

How To Set Up Email In Device ManageR (VIDEO)

A full demonstration on how to set up email in Device ManageR can be seen here:




Device ManageR can send alert notifications to unlimited contacts.

In order for Device ManageR to send email, you must enter your mail server information.

Setting Up Your Primary Mail Server

1. Open Device ManageR in your web browser. You may open it by entering 'localhost:8080' or '<IP address of host system>:8080' in your browser's address bar.

2. Select Settings in the navigation bar to the left.

3. Then select SMTP Email from the Settings menu.

4. Under Primary Mail Server, enter the following:
- In Mail Server IP or DNS Name, enter your mail server's domain name or IP address.

- In Port Number, you may leave the default, 25, a commonly-used port, or enter the port that your mail server uses.

- If your mail server uses SSL or TLS encryption, check the appropriate box: Use SSL or Use TLS. Otherwise, leave those boxes blank.

- In From (Return) Mail Address, enter the email address you want alert notifications to come from.

- If your mail server requires login credentials, enter the Username and Password for the From (Return) address. Otherwise, leave those fields blank.

- If you wish, you may enter an address in Test Recipient Email. This address will receive a test email if you choose to send one later in the process.
5. Then select Save Settings.

6. Once you've saved your mail server information, you may wish to select Send Test Email to make sure you configured your settings correctly. Your Test Email Recipient will receive the test email.


Setting Up a Secondary (Backup) Mail Server

You may configure a backup mail server if you wish. Device ManageR will only use this backup if an email attempt with the primary mail server fails, as it would if that mail server is temporarily unavailable or unexpectedly down.

Follow the same steps as above to configure your secondary mail server, including sending a test email to make sure it is configured correctly.

Viewing the Email Log


If you need to do any trouble-shooting for email in Device ManageR, you may find the email log helpful. The email log shows the history of communication between Device ManageR and your mail server, including the contents of the emails themselves.

To view it, select View Email Log, which will download a file called 'Email.log' to your computer.



Sending Email Notifications

Please see the following FAQs for information about setting up email contacts and alerts:

How to Create and Edit Contacts in Device ManageR

How to Configure Action/Notification Lists in Device ManageR

How to Edit Email Alert Messages in Device ManageR

How To Configure External Modems in Device ManageR

Before you attempt to configure your dial-out or GSM modem in Device ManageR, please download and install the following plugins from your account at GoToMyDevices.com:
- For dial-out notifications, download the Dial Out Text Plugin and Dial Out Voice Plugin.

- For GSM notifications, download the GSM Text Plugin.
Ensure you connect your external modem to Device ManageR's host system:
- Dial-out notifications require a Hayes-compatible analog modem.

- GSM notification require a GSM/GPRS modem compatible with industry standard GSM AT commands.
Configuring Your Dial Out Modem
1. Open Device ManageR in your web browser. You may open it by entering 'localhost:8080' or '<IP address of host system>:8080' in your browser's address bar.

2. Select Settings in the navigation bar to the left.

3. In the Settings menu, select External Modems.

4. In the External Modems page, locate the Dial Out Modem section.

5. In Phone System Prefix, enter the number required to access an outside line. Many phone systems require, for example, "9" to make an outside call.

6. In Test Phone/ID #, you may enter a phone number to send a test message to once you've finished configuring your modem.
- If you are using TAP, also enter a Test Service #  and Test Password (if your TAP service requires passwords).

7. In Test Initialization String, typically, you may leave the default. The default string (&FQ0V1X4&D2S38=10) works with most modems; it configures the modem so that Device ManageR can use it.

8. In COM Port, select the port that your modem is using on Device ManageR's host system.

9. Select the Baud Rate, Data Stop Bits and Parity required by your modem or service provider.


10. Select Save Settings to save your changes.

11. Then send a test message if you wish to the number you entered in Test Phone by selecting Test Dial Out Modem.


Configuring Your GSM Modem
1. Open Device ManageR in your web browser. You may open it by entering 'localhost:8080' or '<IP address of host system>:8080' in your browser's address bar.

2. Select Settings in the navigation bar to the left.

3. In the Settings menu, select External Modems.

4. In the External Modems page, locate the GSM Modem section.

5. In Service Center #, enter your mobile phone carrier's SMS Center phone number. You can get your SMS Center phone number from your mobile phone carrier.

6. In Test Phone #, you may enter a phone number to send a test message to once you've finished configuring your modem.

7. In COM Port, select the port that your modem is using on Device ManageR's host system.

8. Select the Baud Rate, Data Stop Bits and Parity required by your modem or service provider.


9. Typically, you may leave GSM Advanced Settings at the default. This section contains the script that Device ManageR uses to send notifications. If you wish, however, you may select GSM Advanced Settings to edit the script to work with your modem.

10. Select Save Settings to save your changes.

11. Then send a test message if you wish to the number you entered in Test Phone by selecting Test Dial Out Modem.


Viewing the Modem Log

If you need to trouble-shoot your modem's configuration, you may find it useful to view the log. Select View Modem Log to download the .log file, which you may view in any text editor, such as Notepad.

Configuring Modem Actions
For more information about dial-out and GSM notifications, please see the following FAQs:
- How To Configure A GSM Alert In Device ManageR
- How To Configure A Dial Out Modem Action

How To Set A Static IP Address On Room Alert

By default, your Room Alert obtains an IP address automatically using DHCP. You may set a static IP address, if you wish, using one of the following methods:

- Room Alert's built-in web interface

- AVTECH's Device Discovery utility
- AVTECH's Device ManageR software

Setting a Static IP using Room Alert's web interface

1. Open your Room Alert's web interface. You may open the interface using Device Discovery or Device ManageR, or by typing the IP address of the unit directly into the address bar of your web browser.

2. Select the Settings tab at the top of the page.

3. Then select Network in the navigation bar to the left to open the Network Settings page.

4. Uncheck Use DHCP. You'll see the DHCP fields gray out.

5. Then enter your static IP address information in the following fields:
- IP Address
- Subnet Mask
- DNS Server
- Default Gateway
6. Select Accept Changes at the bottom of the page to temporarily save your settings.

7. Then select Save Changes in the navigation bar to the left. Your unit will automatically reboot at the new IP address.
Setting a static IP address using Device Discovery
1. Open the Device Discovery utility.  You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. After a moment, your devices will populate the screen.

3. Highlight your Room Alert by clicking on it once.

4. Then select Set IP.

5. Follow the on-screen prompts to set a static IP address.

6. Once you've completed the last step, your unit will automatically reboot at the new IP address.
Setting a static IP address using Device ManageR
1. Open Device ManageR in your web browser. You may open it by entering 'localhost:8080' or '<IP address of host system>:8080' in your browser's address bar.

2. Your devices will immediately populate the 'Discovered Devices' list to the left.

3. Select your Room Alert from the Discovered Devices list in the navigation bar to the left.

4. You will notice a small drop-down list below your device. Select Set IP Address.

5. Follow the on-screen prompts to set a static IP address.

6. Once you've completed the last step, your unit will automatically reboot at the new IP address.
More discovery FAQs

Please see these related FAQs for more information about discovering your Room Alert:
How To Discover AVTECH Devices With The Device Discovery Utility

How To Discover AVTECH Device With Device ManageR

How To Trouble-shoot Windows Shut-down Access Errors In Device ManageR

If you are experiencing Access Denied or other access exceptions when attempting to shutdown a Windows target system using the Windows Shutdown Plugin, please verify the settings below to be sure the system is configured properly to accept remote shutdown requests. Also with v1.1.0 and later of the Windows Shutdown Plugin, an alternative method of shutdown will be performed if the standard procedure fails. It will attempt the alternative shutdown script which will attempt to shutdown the remote system using the credentials that Device ManageR has been set to use within the 'Log On' tab of the AVTECH Device ManageR service. So if you have issues with the initial process working you will want to make sure that the Device ManageR service is configured to use an administrative account that has administrative privileges with remote shutdown privileges for the target system you want to shut down.


Shutdown Of A Windows Vista Or Later Windows System


If the target system is a Windows Vista, Windows 7, Windows Server 2008 or later Windows system the most likely cause for issues with remote shutdown requests is the new User Access Control (UAC) feature.

If the target system is part of a domain, it is recommended to connect to the target system using a domain account that is in the local Administrators group of the target system. This will prevent UAC access token filtering from blocking the WMI connection attempts. Do not use a local, non-domain account on the target system. Even if the account is in the Administrators group, it will experience issues with the WMI connections since Windows will not allow the necessary privileges.

When a user account that is part of a workgroup connects remotely to a system, it connects as a local user on the system. This is done even if the account is in the Administrators group as UAC filtering means that a script runs as a standard user. It would be recommended to create a dedicated local user group or user account on the target system specifically for remote connections.

If you connect to a remote system using a non-domain user account included in the local Administrators group of the remote computer, then you must explicitly grant remote DCOM access, activation, and launch rights to the account. You should be able to use the below steps to explicitly grant those privileges for remote WMI access using the following steps. Please note that depending on the operating system the location may be different or there may be other setting changes required.


For more details please review the 'Handling Remote Connections Under UAC' section of the 'User Account Control and WMI (Windows)' MSDN article found at the link below.
http://msdn.microsoft.com/en-us/library/aa826699%28v=VS.85%29.aspx


Other related and useful MSDN articles can be found below.

Connecting to WMI Remotely Starting with Windows Vista
http://msdn.microsoft.com/en-us/library/aa822854%28VS.85%29.aspx

Connecting to WMI on a Remote Computer
http://msdn.microsoft.com/en-us/library/aa389290%28v=VS.85%29.aspx

Thank you and please feel free to contact our Support Team at Support@AVTECH.com with any further questions.

How To Configure A GSM Alert In Device ManageR

In order to 'Send an Alert Via GSM'. It is recommended that you first configure and successfully test your Modem in the 'External Modem' section located in the main 'Settings' screen.

For more details see the FAQ article  "How To Configure External Modem Settingshttp://Avtech.com/Support/index.php?action=kb&article=111

Once the test has completed successfully, you can then create the 'Action' that will send the 'Alert via GSM' and will be triggered after a previously configured alert threshold is exceeded. 


Listed below are the steps required to configure Device ManageR to 'Send an Alert via GSM'.


1.Click on the 'Alerting' tab on the left navigation menu of Device ManageR to expand the available options. 


2.Select 'Actions' to expand the list of currently configured 'Actions'.


3.Click the 'Add' button to create a new 'Action', and select the 'Send Alert Via GSM' for the 'Action Type'.

 


 


4. Enter text in the 'Name' field that will make it easy to identify this Action. This is what will be shown in the lists where the Actions are displayed.

In the 'Description' field it can be helpful to provide a more detailed description of this Action. Since the option allows for specific contacts to send the Alert to, you may wish to describe the action with some further explanation as to who will be receiving the message.

In the example below we have described the alert   'GSM Alert to Administrator'.


 

5. The next step is to configure a 'Contact', or to select a previously configured 'Contact' from the drop down. Click the 'Add' button to configure a new 'Contact' or click the 'Edit' button to edit an existing 'Contact'




Depending on the plug-in installed different Contact configuration options might be available. These could include 'Email', 'Modem', and 'GSM' contact notification methods.







6. -The 'Message field is the actual text message that will be sent to the selected 'Contact'. This message can be customized with desired text or can also be configured to accept additional keywords. To modify the message by inserting text, or to insert a special keyword, simply click within the 'Message' field.

Note that the 'Insert An Alert Keyword' button will become available when the cursor is in the 'Message' field. 










7.Click 'Save' to save the new Action.


Now that the 'Send Alert Via GSM' Action has been created, it can be used in an 'Action/Notification List' .


For additional information regarding configuring an 'Action/Notification List', please see the following FAQ Article....   

"How To Configure Action / Notification Lists In Device ManageR"

http://avtech.com/Support/index.php?action=kb&article=91


How To Configure A Windows Shutdown Action In Device ManageR (VIDEO)

The Windows Shutdown Plugin Action is used to force a power down of a target Windows system. This Action is extremely beneficial for powering down a system or group of systems when environment conditions exist that could potentially lead to catastrophic system damage, such as high temperatures, power loss, flooding, etc.


Click To View A Larger Video

To create a Windows Shutdown action, first download and install the Windows Shutdown Plugin from your account at GoToMyDevices.com. After installing the Windows Shutdown Plugin, open Device ManageR and navigate to the 'Alerting' screen by clicking on the 'Alerting' button in the left navigation bar. Note that if the Device ManageR interface was open while installing the Windows Shutdown Plugin, the browser will have to be refreshed before the new plugin can be used.


Next expand the 'Actions' option in the right main frame and click the 'Add' button.


In the 'Add New Action' window, enter the desired 'Name' and 'Description' fields to give details regarding the Action being created. Next, select the 'Shutdown A Windows System' option from the 'Action Type' drop down as shown in the screenshot below.


Once the 'Shutdown A Windows System' option is selected for the 'Action Type' three new configuration fields will be displayed that are unique to this action.


The 'IP or System Name' field is the IP address or computer name of the system that the Action will send the force power down command to when this Action is performed. The 'Username' and 'Password' fields are the account information that should be used when the Action attempts to access the target system. An administrator level account is recommended so that remote shutdown privileges are allowed.


Once the Action is created, it can then be selected from the 'Alert Action' or 'Clear Action' drop down box from within the 'Add Action / Notification List Item' or 'Edit Action / Notification List Item' screen when configuring an Action / Notification List as shown below.

The Windows Shutdown Plugin allows an unlimited number of Windows Shutdown Actions to be created. These Windows Shutdown Actions can then be added to an 'Action / Notifications List' which will allow these systems to be shutdown simultaneously, sequentially, or according to a defined schedule. For additional information about the Windows Shutdown Plugin, or for assistance configuring it, please feel free to contact us at Support@AVTECH.com.

How To Configure Action / Notification Lists In Device ManageR (VIDEO)


Click Here To View A Larger Video.

This is a step-by-step guide that explains the simple process of creating an 'Action / Notification List' in Device ManageR. Action / Notification Lists define what sequence of events occur is response to Alert conditions. The most common Action is to send an email notification to a defined contact. Other available Actions include Windows Shutdown, Linux Shutdown, Email An Axis Camera Snapshot, Toggle Signal Tower or Relay, and many more. Each Action can be defined to start after a certain period of time and can optionally repeat at regular intervals.

Select the 'Alerts/Tasks' tab.  Click on 'Action / Notification List', then 'Add'.



Enter a name for the Action / Notification List in the 'Name' field.



Click the 'Add' button to add an Action / Notification List Item to your Action / Notification List.



Note that most configuration screens in Device ManageR have associated 'Help' files that you can access for additional useful reference information. Access the Help file by clicking on the green '?' .



Click the 'Alert Action:' drop-down menu to select an Action to take when an Alert is triggered (If you do not have any Actions configured, click the 'Add' button to the right of the drop-down menu to create one).



Enter a value, in seconds, for the 'Start the Action after' field to delay the start of the selected Action.  The default is 0.



Enter a value, in seconds, for the 'Repeat the Action every' field to configure the Action to repeat at the defined interval.  Once selected, the number of times the Action is repeated can be modified.  Choose the 'Continuously' radio button to perform the Action until the Alert is cleared, or the 'A maximum of' radio button to limit how many times the Action will be repeated.  A number of repetitions is required, in the field to the right of the radio button.  The default is 1.



Click the 'Clear Action:' drop-down menu to select an Action to take when the Alert clears or returns to normal (If you do not have any Actions configured, click the 'Add' button to the right of the combo box to create one).



Click the 'Save' button to save your 'Action / Notification List Item' to your 'Action / Notification List'.



Click the 'Save' button again to save the 'Action / Notification List'.



For more details on creating Alerts, please refer to Creating An Alert In AVTECH Device ManageR

If further assistance is required with this procedure, please initiate a support case by sending an email to our Technical Support staff at Support@AVTECH.com.

How To Configure A Dial-Out Modem Action In Device ManageR

In order to 'Send an Alert via Dial Out Modem' it is recommended that you first configure and successfully test your Modem in the 'External Modem' section that is located in the main 'Settings' screen of  Device ManageR.

For more details see the FAQ Article  "How To Configure External Modem Settingshttp://AVTECH.com/Support/index.php?action=kb&article=111

Once the test has completed successfully, you can then create the 'Action' that will send the 'Alert Via Modem' and will be triggered after a previously configured alert threshold is exceeded.


Listed below  are the steps required to Configure Device ManageR to 'Send an Alert via Dial Out Modem'.


1.Click the 'Alerting' tab on the left navigation menu of Device ManageR to expand the available options.


2.Select 'Actions'  to expand the list of currently configured 'Actions'.



3.Click the 'Add' button to create a new Action, and select the 'Send Alert via Modem' for the 'Action Type'.


 


4.Enter text in the 'Name' field that will make it easy to identify this Action. This is what will be shown in the lists where the Actions are displayed.

In the 'Description' field it can be helpful to provide a more detailed description of this Action. Since the option allows for specific contacts to send the Alert to, you may wish to describe the action with some further explanation as to who will be receiving the message.


In the example below we have described the alert as 'Dial AVTECH's IT Administrator's Phone Number'.




5.The next step is to configure a 'Contact', or a previously configured 'Contact' can be selected from the drop down. Click the 'Add' button to configure a new 'Contact' or click the 'Edit' Button to edit an existing 'Contact'.





Depending on the plug-ins that are installed in Device ManageR, different Contact configuration options might be available. These could include 'Email', 'Modem' and 'GSM' Contact notification methods.

 

6.After choosing a 'Contact' , select the appropriate 'Dial Out Option'. This will depend on whether you want to directly dial a number and play dial tones or send an actual text message.



Direct Dial Out
 
-Use the 'Direct Dial Out'  option to call a contact's phone directly and play dial tones.

-Select a previously configured 'Contact' that has 'Dial Out Settings' configured from the drop down list.


-The 'Initialization String' is used to prepare the modem being used with Device ManageR. The default 'Intialization String' provided should work for most modems.

-The 'Message Pause' is the time in seconds that the modem will pause between each character.

-The 'Message'  Field (when used in conjunction with the 'Direct Dial Out' option) will be a string of numbers. The comma can be used between characters for pausing between tones.
The example above would be similar to a 'SOS' message played over dial tones. 



TAP Dial Out

Use the 'Tap Dial Out' option to use the TAP protocol to send a text message to a mobile device.


Select a previously configured 'Contact' that has 'Dial Out Settings' configured from the drop down list.


-The 'Initialization String' is used to prepare the modem being used with Device ManageR. The default 'Intialization String' provided should work for most modems. 

-The 'Message' field is the actual text message that will be sent to the selected Contact.  This message can be customized with desired text or can also be configured to accept additional keywords. To modify the message by inserting text, or to insert a special keyword, simply click within the 'Message' field. Note that the 'Insert An Alert Keyword' button will become available when the cursor is in the 'Message' field.

 



 




8.Click 'Save' to save the new Action.


Now that the 'Dial-Out Modem Action' has been created, it can be used in an 'Action/ Notification List'.


For additional information regarding an 'Action Notification List' please see the following FAQ article.....

"How To Configure Action / Notification Lists In Device ManageR"

http://AVTECH.com/Support/index.php?action=kb&article=91



How To View A Real-time Graph Of Sensor Values

Device ManageR will automatically discover any Room Alert or TemPageR devices on the network and regularly log the current sensor values to a database. Using the logged sensor values, Device ManageR allows users to view real-time graphs of sensor data over multiple date and time ranges. This is especially useful for identifying historical trends in power or cooling as well as for identifying potential trouble spots in the data center environment.

To view the real-time sensor data graph, open Device ManageR and select the device you wish to view either from the left menu, or the 'Discovered Devices Summary' section on the right hand side of the screen.




Near the top of the 'Sensor Display' view you will see four tabs for your device, select the 'Graph Display' tab. When you first open the 'Graph Display' tab, it will begin loading the default graph. The default graph will display all of the sensor data from the current day. On the y-axis of the graph (left vertical side) you will see the range of values that are being graphed. On the x-axis of the graph (bottom horizontal side) you will see the time range of the current graph.




Below the graphed data, a date and time range can optionally be selected to determine the period of time that should be displayed in the graph. To change the start date and time for the graphed data, click on the calendar icon next to the 'Start' label. To change the end date and time for the graphed data, click on the calendar icon next to the 'End' label. After selecting the date and time range to display, click on the 'Reload Graph Data' button and Device ManageR will update the graph display to show the sensor data over the new date and time range.




At the bottom of the Graph Display is a 'Graphed Sensors' section that functions as the legend for the graphed data. By default, the temperature values will be selected and displayed on all Digital Temperature and Digital Temp/Humidity Sensors connected to the selected device. The currently displayed sensors are highlighted in blue. To add or remove a value from the graph display, simply click the desired sensor type below the sensor label. The new sensors will automatically be displayed on the graph and the range of values on the y-axis will automatically be updated if necessary to display the new values..



How To Create An Alert In Device ManageR (VIDEO)

You may use AVTECH's Device ManageR software to create alerts on any sensor on your discovered devices.



Click Here To View A Larger Video.

To create an alert, follow these steps:

1. Open Device ManageR in your web browser. You may open it by entering ‘localhost:8080’ or ‘<IP address of Device ManageR host system>:8080’ in your browser’s address bar.

2. Select Alerts/Tasks in the navigation bar to the left.

3. In the Alerts/Tasks menu, select Alerts.

4. To add your first alert, select Add. The Add New Alert screen appears.

5. In Name, enter a name for your alert. Our example is called 'Data Center Temperature > 80 F.'

6. In Device, select your Room Alert from the drop-down list.

7. In Alarm when..., you'll then see a drop-down list with all of the unit's individual sensors. Select the specific sensor you wish to alert on. In our example, we're choosing Internal Sensor - Temperature (F).

8. In is, set the threshold for that sensor. The fields that appear here depend on the type of sensor you've chosen. In our example, we have a comparison and value field.
- First, select from the Comparison Value drop-down list. In our example, we're choosing greater than (>).

- Then, in value, enter the number that makes sense for the scale you're using. In our example, we are measuring temperature in Fahrenheit, so we're going to enter 80 (degrees Fahrenheit).
9. In Alarm if item is unavailable for X scans, you may leave the default, 4 scans, or enter another value. You may also disable this feature if you wish by unchecking the check box.

10. In Action / Notification List, select an already-configured list from the drop-down menu or create a new one by selecting Add. For more detail about Action/Notification Lists, please see our FAQ, How To Configure Action / Notification Lists In Device Manager.

11. Then select Save.

12. Your new alert will now appear in the Alerts list.

For information about editing the default email alert text, please see our FAQ, How To Edit Email Alert Messages In Device ManageR.

How To Configure User Accounts In Device ManageR: 'Viewer' Accounts (VIDEO)

By default, Device ManageR does not require user accounts with user names and passwords. However, they are an option if you would like to add security in terms of who can reconfigure the program and who can see what data.

There are three types of user accounts available in Device ManageR:  ‘Administrator’, ‘Viewer’ and ‘Guest’. Each has its own level of access to the application.

A Viewer account has read-only access to Device ManageR:

- A Viewer can see and get reports on all discovered devices.

- However, it cannot reconfigure ‘Alerts / Tasks’ or ‘Settings’ in the program.

This FAQ will show you how to set up a Viewer account and what a Viewer can see and do in Device ManageR.

Note that you must be logged in as an Administrator in order to create a Viewer account. For more information about ‘Administrator’ accounts, please refer to the Configuring User Accounts In Device ManageR: 'Administrator' Accounts FAQ, or watch the 'Device ManageR Configuring User Accounts' video below.

Click Here To View A Larger Video.


How To Configure A 'Viewer' Account

1. Log in to Device ManageR as an Administrator.

- A Viewer account can only be created after the first Administrator account is created.

- A Viewer account cannot  be created by another Viewer or a Guest.

2. Click on ‘Settings’ --> ‘Security’ in the navigation bar to the left of your screen to bring up the ‘Configure User Account’ box. Notice that the Administrator account appears here.


3. In ‘Configure User Accounts,’ click ‘Add’.

Configure User Accounts - Add (Viewer)

4. When the 'Add New User Account' dialog box appears, click 'Viewer' under ‘Account Privilege Settings’.

Account Privilege Settings - Viewer

5. Then enter a username and password for the Viewer.

Username & Password - Viewer

6. Finally, click ‘Add User’.

Add New User Account - Viewer - Add User Button

7. This will bring you back to the security screen with the Viewer account added.

- Viewer accounts are marked ‘(Viewer)’.

Security Screen - Viewer Account Added

- An Administrator can create an unlimited number of Viewer accounts.

ViewerUser, ViewerUser2, ViewerUser 3

8. At this point, you are still logged in as an Administrator. To log in as a Viewer, restart Device ManageR and enter the Viewer’s username and password when prompted for your credentials. (If you are not prompted for credentials, clear your browser's cache and start Device ManageR again.)

What A Viewer Can See And Do

1. Like an Administrator, a Viewer can see all of the discovered devices on the network. In the example below, there are 14 devices connected to the network; all of them are discovered and appear under ‘Device Status’.


2. Like an Administrator, a Viewer can add (or reconfigure) widgets in its personalized ‘Dashboard View’ for all discovered devices.


3. However, since a Viewer has read-only access, it cannot reconfigure the items in ‘Alerts / Tasks’. Notice that the ‘Add’, ‘Edit’, ‘Copy’ and ‘Delete’ buttons do not appear under the items in the Viewer’s ‘Alerts / Tasks’ screen, preventing a Viewer from changing any settings.

4. A Viewer also cannot reconfigure ‘Settings,’ which is completely inaccessible to this type of account. Notice that the ‘Settings’ button is absent from the Viewer’s navigation bar, as shown below.



For More Information

For more information about the other two types of user accounts, ‘Administrator’ and ‘Guest’, please refer to the Configuring User Accounts In Device ManageR: 'Administrator' Accounts and Configuring User Accounts In Device ManageR: 'Guest' Accounts FAQs, or watch the Device ManageR Configuring User Accounts video.

How To Configure Schedules in Device ManageR

You may set schedules for your alerts and actions in AVTECH's Device ManageR.

1. Open Device ManageR in your web browser. You may open it by entering 'localhost:8080' or '<IP address of host system>:8080' in your browser's address bar.

2. Select Alerts/Tasks in the navigation bar to the left.

3. In the Alerts/Tasks menu, select Optional Schedules.

4. When the Add New 'Optional Schedule' window appears, you'll see a default schedule populate, which you can then modify.
  
- To delete the time range for a specific day, select the minus sign next to it.

- To add a time range for a specific day, select the plus sign next to it. Note that you may have 2 time ranges associated with one day if you wish.

- To modify a time range, hover your mouse over it. Then either type in new values, or use the up/down arrows to change the values.

- To copy a time range from one day to another, select the drop-down menu next to the day in the Copy To column. You may copy to All, M-F or to a specific day.
5. In Name, enter a descriptive name for your schedule. Ours is called 'M-F overnight (5 PM to 9 AM).' This name is what appears in action and alert drop-down menus.

6. In Description, you may enter any notes you feel would be helpful to explain the schedule.

7. Then select Save. In our example, we've set up a Monday through Friday 5 PM to 9 AM overnight schedule. Notice that it requires 2 time ranges for each day: one for morning and one for evening.
8. Your new schedule will then populate the Optional Schedules list.
9. It will also now be available as an option in Alerts, Actions and Scheduled Tasks that you add or edit.

When you attach your schedule to one of these items, it will run inside the time frame that you chose. In our example, an Alert, Action or Scheduled Task with this schedule would run between 5 PM and 9 AM, Monday through Friday.

 

How To Configure A Linux Shutdown Action In Device ManageR

The Linux Shutdown action is used to shut down a target Linux system. To date, the plugin has been tested extensively with Ubuntu, Fedora and OpenSuse, although it uses the standard 'shutdown' command, so all Linux distributions should be supported. This plugin uses telnet to connect to the target Linux system, so the target Linux systems that you want to shut down will need to have the telnet daemon installed and running. This Action is extremely beneficial for powering down a system or group of systems when environment conditions exist that could potentially lead to catastrophic system damage, such as high temperatures, power loss, flooding, etc.

To create a Linux Shutdown action, first download and install the Linux Shutdown Plugin from you account at GoToMyDevices.com. After installing the Linux Shutdown Plugin, open Device ManageR and navigate to the 'Alerting' screen by clicking on the 'Alerting' button in the left navigation bar. Note that if the Device ManageR interface was open while installing the Linux Shutdown Plugin, the browser will have to be refreshed before the new plugin can be used.


Next expand the 'Actions' option in the right main frame and click the 'Add' button.

In the 'Add New Action window, enter the desired 'Name' and 'Description' fields to give details regarding the Action being created. Next, select the 'Shutdown A Linux System' option from the 'Action Type' drop down as shown in the screenshot below.


Once the 'Shutdown A Linux System' option is selected for the 'Action Type' several new fields will be displayed that are unique to this action.

A description of all of the fields for the Linux Shutdown Plugin can be found below.



Once the action is created you can then select the action from the 'Alert Action' or 'Clear Action' drop down box from within the 'Add Action / Notification List Item' or 'Edit Action / Notification List Item' screen when configuring an Action / Notification List as shown below.

The Linux Shutdown Plugin allows an unlimited number of Linux Shutdown Actions to be created. These Linux Shutdown Actions can then be added to an 'Action / Notifications List' which will allow these systems to be shutdown simultaneously, sequentially, or according to a defined schedule. For additional information about the Linux Shutdown Plugin, or for assistance configuring it, please feel free to contact us at Support@AVTECH.com.

How To Use The Database Delete Plugin In Device ManageR

The Delete Database Plugin is useful to allow database operations within Device ManageR to continue running close to their optimal performance over time. As time goes on the database used by Device ManageR will grow in size due to continually logging sensor and alert data. If you only need to keep data from a certain period (the last month for example) you can use the Delete Database Plugin to automatically clear data that is older than you need. By clearing this unneeded data from the database, the queries that are used to generate graphs and export data to CSV files will be able to execute much more quickly.

The Delete Database Plugin can take a fair amount of time to execute, especially the first time it is executed on an installation. Due to this we recommend configuring an instance of the Delete Database Action to run on a weekly schedule that runs overnight during the weekend. If you're starting out with a large database it is a good idea to manually delete unnecessary data from your database using the 'Reset Logfile Data' button under the 'Sensor Logging' section of the 'Settings' tab.

To start configuring the Delete Database Plugin you will first want to browse to the 'Alerts / Tasks' tab in Device ManageR. From here, click on the 'Add' button under the 'Scheduled Tasks' section.



Give your Scheduled Task a name, for this example we'll use 'Clear Old Data Weekly'. You can also give the Scheduled Task an optional description if you'd like to leave an extended explanation of what this task does. You will need to create a Schedule for this task to run off of, to do so click the 'Add' button next the the 'Schedule' drop down.



You will need to give your Schedule a name, we'll use 'Deletion Schedule' for this example. To start a fresh Schedule click the '-' (minus) button next to the timeset on the 'Sun' row, then select 'All' from the 'Copy To' dropdown in the same row.



You can now add a time set where you want your Delete Database Action to run. I'm going to choose to have mine run at 12:00 AM Sunday morning as this should be a low use time for the application. Click on the '+' button in the 'Sun' row and enter '12:00 AM to 12:01 AM' as your timeset. This will cause the Scheduled Action to begin executing its items at 12:00 AM. Since we don't have any Actions that need to repeat we can simply tell the Schedule to end a minute later.



Once your Schedule is complete click the 'Save' button to get back to the Scheduled Task configuration window. You will now want to click on the 'Add' button in the middle of the window to add a new execution row to your Scheduled Task



This will bring you to the 'Add Scheduled Task Item' screen.



You will now be prompted to select the Action you want this execution row to run. Click on the 'Add' button next to the 'Task Action' drop down to configure a new Delete Database Action. Give your Action a name, we'll use 'Delete Data Older Than A Month' for this example, then select 'Delete Database Data' from the 'Action Type' drop down.



Enter the number of days of data you want to keep in the 'Number Of Days To Retain' field. We'll use '30' for this example to keep 30 days of data. Every time this Action is executed it will delete any data that is older than however many days you enter. By using 30 days we'll be keeping about a month's worth of data at all times.

There are two options for data that the plugin can delete. It can either delete logged sensor data, logged alert data, or both. Logged sensor data is almost always going to be a lot more than the logged alert data and will have a much bigger impact on your database performance. For this reason we always suggest resetting the logged sensor data if you're trying to keep your database performance high. The Alert data typically isn't too much data, so if you'd like to keep track of all instances of Alerts going into their alarm state you can keep this row unchecked. For our example we'll be selecting both options to wipe the most data possible from the database.



Once you have finished creating your Database Delete Action click the 'Save' button to get back to the previous screen. Next you'll want to set this Action to only execute once by selecting 'A maximum of 1 time'.



You can now click the 'Save' button to get back to your base Scheduled Task which should be fully completed.



Click the 'Save' button to save your complete Scheduled Task.

Your Device ManageR installation should now be configured to reset data from it's database on a weekly basis. This should keep your sensor graphs and dashboard data loading quickly, and improve overall performance with the application.

To download the Delete Database Plugin please log in to your account at GoToMyDevices.com.

How To Configure User Accounts In Device ManageR: 'Guest' Accounts (VIDEO)

By default, Device ManageR does not require user accounts with user names and passwords. However, they are an option if you would like to add security in terms of who can reconfigure the program and who can see what data.

There are three types of user accounts available in Device ManageR: ‘Administrator’, ‘Viewer’ and ‘Guest'. Each account type has its own level of access to the application.

A Guest account has read-only access to certain assigned devices, which is the most restricted level of access to Device ManageR:

- A Guest can see and get reports on only those devices that the Administrator allows.

- It cannot reconfigure ‘Alerts / Tasks’ or ‘Settings’ in the program.

This FAQ will show you how to set up a Guest account and what a Guest can see and do in Device ManageR.

Note that you must be logged in as an Administrator in order to create a Guest account. For more information about ‘Administrator’ accounts, please refer to the Configuring User Accounts In Device ManageR: 'Administrator' Accounts FAQ or watch the 'Device ManageR Configuring User Accounts' video below.

Click Here To View A Larger Video.


How To Configure A Guest Account

1. Log in to Device ManageR as an Administrator.

- A Guest account can only be created after the first Administrator account is created.

- A Guest account cannot be created by a Viewer or another Guest.

2. Click on ‘Settings’ --> 'Security' in the navigation bar to the left of your screen to bring up the ‘Configure User Accounts’ box. Notice that the Administrator account appears here.


3. In ‘Configure User Accounts,’ click ‘Add’.


4. When the ‘Add New User’ dialog box appears, click 'Guest' under ‘Account Privilege Settings’.


5. Once you click ‘Guest,’ the ‘Add Allowed Devices For This Guest’ menu expands. Click on one or more of the devices to move them to the ‘Allowed Devices’ field.

Guest's Allowed Devices - R32-Data Center

6. Then enter a username and password for the Guest.


7. Finally, click ‘Add User’.


8. This will bring you back to the security screen with the Guest account added.

- Guest accounts are marked with ‘(Guest)’, as shown below.


 - An Administrator can create an unlimited number of Guest accounts.


9. At this point, you are still logged in as an Administrator. To log in as a Guest, restart Device ManageR and enter the Guest’s username and password when prompted for your credentials. (If you are not prompted for credentials, clear your browser's cache and start Device ManageR again.)

What A Guest Can See and Do

1. A Guest can only see those devices assigned to it. In the example below, although there are actually 14 devices on the network, this Guest account can discover and display only 1, the Room Alert 32E from its 'Allowed Devices' list.


2. While a Guest can add (or reconfigure) widgets in its own personalized ‘Dashboard View’, it has access only to the device(s) assigned to it. In this Guest's view, only the allowed Room Alert 32E appears in the widget’s dropdown list.

Guest's Dashboard Widget Dropdown List

 3. Under ‘Alerts / Tasks’, a Guest cannot reconfigure any items and can see only allowed devices.

- Notice that the ‘Add,’ ‘Edit’, ‘Copy’ and ‘Delete’ are absent from the Guest ‘Alerts / Tasks’ screen, preventing a Guest from changing any settings.

- Also, although there are actually 4 Alerts set up, this Guest can only see the Alert for the assigned Room Alert 32E, as shown below.


 4. A Guest cannot reconfigure ‘Settings,’ which is completely inaccessible to this type of account. Notice that the ‘Settings’ button is absent from the Guest’s navigation bar, as shown below.



For More Information

For more information about the other two types of user accounts, ‘Administrator’ and ‘Viewer’, please refer to the Configuring User Accounts In Device Manager: 'Administrator' Accounts, and Configuring User Accounts In Device ManageR: 'Viewer' Accounts FAQs, or watch the Device ManageR Configuring User Accounts video.

How To Configure User Accounts In Device ManageR - Administrator User (VIDEO)

By default, Device ManageR does not require user accounts with user names and passwords. However, they are an option if you would like to add security in terms of who can reconfigure the program and who can see what data.

There are three types of user accounts available in Device ManageR:  ‘Administrator’, ‘Viewer’ and ‘Guest’. Each has its own level of access to the application.

An Administrator account has full access:

- An Administrator can see and get reports on all discovered devices.

- It can reconfigure all items in ‘Alerts / Tasks’ and ‘Settings.’

This FAQ will show you how to set up an Administrator account and what an Administrator can see and do in Device ManageR.

For more information about the other two types of user accounts, ‘Viewer’ and ‘Guest’, which have more restricted access, please refer to the Configuring User Accounts In Device ManageR: 'Viewer' Accounts and Configuring User Accounts In Device ManageR: 'Guest' Accounts FAQs, or watch the 'Device ManageR Configuring User Accounts' video below.

Click Here To View A Larger Video.


How To Configure An Administrator Account

1. Click ‘Settings’ --> ‘Security’ in the navigation bar to the left of your screen to bring up the ‘Configure User Accounts’ dialog box. Note that there are no users currently configured.


2. In ‘Configure User Accounts,’ click ‘Add’.

Configure User Accounts - Add Button

3. When the ‘Add New User’ dialog box appears, leave 'Administrator' clicked under 'Account Privilege Settings'.

- ‘Viewer’ and ‘Guest’ remain grayed out and unavailable until the first Administrator account is created.

- The Administrator account is always the first to be created and the last to be deleted.


4. Then enter a username and password for the Administrator.


5. Finally, click ‘Add User’.


6. This brings you back to the ‘Security’ screen, where a dialog box will pop up to prompt you for your user credentials:

- Enter the username & password you just created.

- Then click ‘OK’.


7. Now you are logged in as an Administrator.

- Administrator accounts are marked with '(Admin)', as shown below.


- An Administrator can create an unlimited number of Administrator accounts for other users.


What An Administrator Can See And Do

1. An Administrator can see all devices discovered on the network. In the example below, there are 14 devices connected to the network; all of them are discovered and appear under ‘Device Status’.


2. An Administrator can add (or reconfigure) widgets in the ‘Dashboard View’ for all discovered devices.


3. An Administrator can also reconfigure all items in the ‘Alerts / Tasks’ screen. Notice that the ‘Add’, ‘Edit’, ‘Copy’ and ‘Delete’ buttons are available for each item in 'Alerts / Tasks'.


4. An Administrator has full access to the ‘Settings’ screen and is able to reconfigure all items, including creating Viewer, Guest and other Administrator accounts for other users under ‘Security’.



For More Information

For more information about the other two types of user accounts, ‘Viewer’ and ‘Guest’, please refer to the Configuring User Accounts In Device ManageR: 'Viewer' Accounts and Configuring User Accounts In Device ManageR: 'Guest' Accounts FAQs, or watch the Device ManageR Configuring User Accounts video.

How To Create And Edit Contacts In Device ManageR

You may send alerts from AVTECH's Device ManageR as an email to a contact's email address or as a text message to their mobile phone's email-to-SMS address.

To add a contact to Device ManageR, follow these steps:

1. Open Device ManageR in your web browser. You may open it by entering 'localhost:8080' or '<IP address of host system>:8080' in your browser's address bar.

2. Select Alerts/Tasks in the navigation bar to the left.

3. In the Alerts/Tasks menu, select Contacts.

4. Then select Add to add your first contact.

5. In the Add New Contact window, enter the following information:
- In Name, enter a name for this contact record. You may wish to be specific in order make this name easy to distinguish in drop-down lists. In our example, we've named our contact 'Recipient's Work Email Address' instead of simply 'Recipient' or 'Recipient's Email.'

- You may enter notes that explain this contact in Description if you wish.

- In Email Address, enter an email or email-to-SMS address. Please note that you may enter only 1 address in this field.
Email address example: Recipient@YourOrganization.com

Email-to-SMS address example: 1234567890@CarrierDomainName.com

Please see our List Of Email-To-SMS Addresses for a list of known mobile phone carrier domain names if you are not sure what domain name to use.
- Then select Save to save your contact.

Once you've saved the contact, you may then choose it in a Send Email to Configured Contact action in the Actions section of Device ManageR.

How To Configure Ping Devices In Device ManageR

You may monitor 'ping devices' on your network using the 'Modify Ping Devices' feature of Device ManageR.

Ping Devices can attempt to connect to a device on the network and check if a service is running on a specific port. If the service is running, the connection will be established and the Ping Device will return as successful and register in a normal state. If the service is not running or Device ManageR cannot reach the configured system or device, the connection will not be established and the Ping Device will return as failed and register an alarm state.

1. Open Device ManageR in your web browser. You may open it by entering 'localhost:8080' or '<IP address of host system>:8080' in your browser's address bar.

2. Select 'Modify Ping Devices' in the navigation bar to the left.



3. When the 'Ping Devices' window appears, select Add.



4. When the 'Add New Ping Device' window appears, first select the type of Ping Device you wish to create from the Type drop-down list. The options are TCP, UDP and HTTP.



5. Enter the name of the Ping Device in the Name field.

6. Enter the IP address or domain name in the IP / Domain Name field.

7. In Port, enter the TCP, UDP or HTTP port number.

8. In Timeout, you may enter a value (in seconds) for how long to wait for a reply to the connection attempt, or leave the default of 15 seconds.

9. In Max Retries, you may enter the number of connection attempts to be made before an alarm condition is generated. The default is 3 retries.

10. The Message field (TCP/UDP only) allows you to configure any message (if required) that should be sent after the connection has been established.

11. The Response field allows you to configure any response (if required) that should be expected after the connection has been established.



12. The Page field (HTTP only) allows you to configure a specific web page that Device ManageR should attempt to load.

13. The Method field (HTTP only) allows you to configure what method to use when accessing the specified page. HEAD requests only the HTTP headers be returned while GET will return the entire web page.



14. Then select Save.

15. Your new 'Ping Device' will now appear in the list of discovered devices.

How To View Alert History In Device ManageR

The 'Alert History' Option allows you to view a quick snapshot of both the 'Current' and 'Historical' alerts of a discovered device. If desired, the history can also be exported to a CSV file.

The article below outlines the steps to view both the 'Current' and 'Historical' alert history, as well as how to export this data to a CSV file.

1. In the web interface of AVTECH Device ManageR click the 'Device Status' Tab in the left hand menu of the main interface.
2. Select the discovered device you wish to obtain the history data for.
3. Toward the center of the screen you will see four tabs for your device. Click on the 'Alert History' Tab to the far right. 


4. The window that displays will now show separate sections for any 'Current' and  'Historical' Alerts.


**Note** There is a drop down option for selecting the number of alerts that can be viewed.  (10,20,50,100)  This will depend on the amount of data that Device ManageR has polled/collected for the unit. If a device has recently been added it will take several polling cycles to collect any information.

-The information can be updated via the 'Refresh History' button.

-Toward the center of the screen the user is present with options to 'View' or 'Hide' the 'Current' or 'Historical' Alert information for the selected device. This can be done simply by clicking on the appropriate word  'View' or 'Hide' in the border area surrounding the displayed data.  By clicking on the word 'Drag' you can re-size/adjust the amount of screen real estate this window occupies.

 8.  The 'Alert History/Notification' Data can be also exported by clicking on the the 'Export To CSV' button function on this screen.



NOTE:  Clicking on this function is similar to performing the same operation under the 'Settings'>'Alert Logging'>'Export Alerts/Notifications' feature.  The only difference is that the screen will be automatically configured for the actual device currently being viewed.  

 

For more details please see the article:   “How Do I Export the Alert History of a Discovered Device in AVTECH Device ManageR? ”
http://AVTECH.com/Support/index.php?action=kb&article=90

How To Trouble-shoot Windows Log-off Access Errors In Device ManageR

If you are experiencing Access Denied or other access exceptions when attempting to logoff users from a target system using the Windows Logoff Plugin, please verify the settings below to be sure the system is configured properly to accept remote logoff requests:


Logoff A Windows Vista Or Later Windows System


If the target system is a Windows Vista, Windows 7, Windows Server 2008 or later Windows system the most likely cause for the issues with remote logoff requests is the new User Access Control (UAC) feature.

If the target system is part of a domain, it is recommended to connect to the target system using a domain account that is in the local Administrators group of the target system. This will prevent UAC access token filtering from blocking the WMI connection attempts. Do not use a local, non-domain account on the target system. Even if the account is in the Administrators group, it will experience issues with the WMI connections since Windows will not allow the necessary privileges.

When a user account that is part of a workgroup connects remotely to a system, it connects as a local user on the system. This is done even if the account is in the Administrators group as UAC filtering means that a script runs as a standard user. It would be recommended to create a dedicated local user group or user account on the target system specifically for remote connections.

If you connect to a remote system using a non-domain user account included in the local Administrators group of the remote computer, then you must explicitly grant remote DCOM access, activation, and launch rights to the account. You should be able to use the below steps to explicitly grant those privileges for remote WMI access using the following steps. Please note that depending on the operating system the location may be different or there may be other setting changes required.


For more details please review the 'Handling Remote Connections Under UAC' section of the 'User Account Control and WMI (Windows)' MSDN article found at the below link.
http://msdn.microsoft.com/en-us/library/aa826699%28v=VS.85%29.aspx

Other related and useful MSDN articles can be found below.

Connecting to WMI Remotely Starting with Windows Vista
http://msdn.microsoft.com/en-us/library/aa822854%28VS.85%29.aspx

Connecting to WMI on a Remote Computer
http://msdn.microsoft.com/en-us/library/aa389290%28v=VS.85%29.aspx

If you have additional questions regarding the Windows Logoff Plugin for AVTECH Device ManageR, please feel free to contact us at Support@AVTECH.com.

How To Configure An AXIS Camera Motion Alert In Device ManageR

Device ManageR can be configured to alert when motion is detected by an AXIS Camera on the network.  Before this can be done, the AXIS Camera must be discovered either automatically via Bonjour protocol, or by using the manual discovery feature accessible via the 'Advanced Discovery...' button under 'Device Status'. In addition to being discovered, valid authentication credentials must be supplied to the camera by selecting it in the 'Device Status' list and entering the credentials in the fields provided.

Once this has been completed, open the 'Alerting' tab and click the 'Add' button under the 'Alerts' section.



Enter a 'Name' for this 'Alert' and choose an authenticated AXIS Camera from the 'Device' drop-down. From the 'Choose An Item To Monitor' drop-down directly below it, select the item that ends with '-Motion'. Add and/or choose an 'Action/Notification List' for this 'Alert' and click the 'Save' button.



Alerting for motion events from an AXIS Camera requires that a Motion window, Motion event type and TCP Server pointing to the Device ManageR computer has been added to the selected AXIS Camera. When Device ManageR saves an alert for motion events from an AXIS Camera, the application will detect whether or not a Motion Event has been configured previously on the selected AXIS Camera via the automatic add feature. If a Motion Event has not been created for this AXIS Camera, a dialog will load asking if you would like to do so now. This is the recommended method for adding an AXIS Motion Event. Click the 'Add Motion Event' button to start the automatic Motion Event addition process.



The automatic Motion Event addition process will now try adding a Motion detection window, Motion event type and TCP Server to the AXIS Camera you selected.



If more than one Network Interface Card (NIC) exists on the computer that Device ManageR is installed on, the dialog will show the detected NICs and request a selection. In order for the Motion Event configuration on the AXIS Camera to have access to the Device ManageR installation, the NIC from which requests are sent to the AXIS Camera from Device ManageR must be selected.



The result of the Motion Event addition attempt will be displayed shortly. If the attempt was successful, the configuration can be tested and adjusted if necessary. Adjustments like sensitivity, motion threshold and object size can all be made by logging into the AXIS Camera web interface, navigating to 'Setup->Event Config->Motion Detection' and selecting the motion window for the current Device ManageR installation.



If the Motion Event addition attempt is not successful first make sure that the correct NIC was chosen. If you are still unable to configure a Motion Event, please submit a support ticket.

How To Control A Light Tower With Device ManageR

Before starting, please ensure that the correct Signal Tower module is selected on the Room Alert 4E's 'Alarm Options' page of the 'Settings' tab. It is recommend that an external digital sensor be connected to the unit if an alarm condition is to be simulated. This will allow configured Alerts to be tested to ensure that they are working as expected.

Click on the ' Alerts/Tasks ' tab in the Navigation Pane of the Device ManageR interface and expand 'Actions' from the displayed options.  Two Actions need to be created - one to turn the red light on, and one to turn the red light off.  Click the 'Add' button to create a new Action. 



On the 'Add New Action' window, give the Action an appropriate name.  The 'Description' field is optional.



Note that most configuration screens in Device ManageR have associated 'Help' files that you can access for additional useful reference information. Access the Help file by clicking on the green '?' .



Select the 'Toggle Room Alert 4E With Signal Tower Or Relay' option from the 'Action Type' drop-down menu.



Select a discovered Room Alert 4E unit with an attached Signal Tower Module from the 'Device' drop-down menu.



Select the 'Red Light' option from  the 'Toggle the' drop-down menu.  In the next drop-down menu, select 'On'.

Click the 'Save' button at the bottom of the window.



A second Action will need to be created to turn the red light off when the Alert clears.  Click the 'Add' button to create the second new Action.



On the 'Add New Action' window, name this Action 'Turn Red Light Off'.



In the 'Action Type' drop-down menu, select the 'Toggle Room Alert 4E With Signal Tower Or Relay' option.



Select the same discovered Room Alert 4E unit with an attached Signal Tower Module as in the previous Action from the 'Device' drop-down menu



Select the 'Red Light' option from  the 'Toggle the' drop-down menu.  In the next drop-down menu, select 'Off'.



Click 'Save' at the bottom of the window to save the new Action.

Now that these Actions are created for the Signal Tower, an Action/Notification List can be created to turn the Signal Tower on and off.  Please refer to How To Configure Action/Notification Lists In Device ManageR for more details.

Once the Action/Notification List has been created, an Alert must be configured to use the Signal Tower Actions.  Please refer to Creating An Alert In AVTECH Device ManageR for more details.  Remember that the 'Turn Red Light On' 'Action' should be used when the Alert is triggered, and the 'Turn Red Light Off' Action should be used as the Alert's 'Clear Action'.

If further assistance is required with this procedure, please initiate a support case by sending an email to our Technical Support staff at Support@AVTECH.com.

How To Trouble-shoot Windows Reboot Access Errors In Device ManageR

If you are experiencing Access Denied or other access exceptions when attempting to reboot a Windows target system using the Windows Reboot Plugin, please verify the settings below to be sure the system is configured properly to accept remote reboot requests.


Reboot Of A Windows Vista Or Later Windows System


If the target system is a Windows Vista, Windows 7, Windows Server 2008 or later Windows system the cause for the issues with remote reboot requests is the new User Access Control (UAC) feature.

If the target system is part of a domain, it is recommended to connect to the target system using a domain account that is in the local Administrators group of the target system. This will prevent UAC access token filtering from blocking the WMI connection attempts. Do not use a local, non-domain account on the target system. Even if the account is in the Administrators group as it will experience issues with the WMI connections since Windows will not allow the necessary privileges.

When a user account that is part of a workgroup connects remotely to a system, it connects as a local user on the system. This is done even if the account is in the Administrators group as UAC filtering means that a script runs as a standard user. It would be recommended to create a dedicated local user group or user account on the target system specifically for remote connections.

If you connect to a remote system using a non-domain user account included in the local Administrators group of the remote computer, then you must explicitly grant remote DCOM access, activation, and launch rights to the account. You should be able to use the below steps to explicitly grant those privileges for remote WMI access  using the following steps. Please note that depending on the operating system the location may be different or there may be other setting changes required.


For more details please review the 'Handling Remote Connections Under UAC' section of the 'User Account Control and WMI (Windows)' MSDN article found at the below link.
http://msdn.microsoft.com/en-us/library/aa826699%28v=VS.85%29.aspx

Other related and useful MSDN articles can be found below.

Connecting to WMI Remotely Starting with Windows Vista
http://msdn.microsoft.com/en-us/library/aa822854%28VS.85%29.aspx

Connecting to WMI on a Remote Computer
http://msdn.microsoft.com/en-us/library/aa389290%28v=VS.85%29.aspx

If you have further questions regarding the use of the Windows Reboot Plugin for AVTECH Device ManageR, please feel free to contact us at Support@AVTECH.com.

How To Configure An Axis Snapshot Action In Device ManageR

Open Device ManageR and navigate to the 'Alerting' screen by clicking on the 'Alerting' button in the left navigation bar within the bottom-left side of the screen.



Next expand the 'Actions' option in the right frame and click the 'Add' button




In the 'Add New Action' window, you can fill in the 'Name' and 'Description' fields as desired to give details regarding the Action you are creating. Next, select the 'Email Snapshot From AXIS Camera' option from the 'Action Type' drop down as shown in the screen shot below.




Once you have selected the 'Email Snapshot From AXIS Camera' option, you will see two fields below the 'Action Type' drop down titled 'Contact' and 'Device'.




The 'Contact' drop down will allow you to select a pre-configured Contact to send the snapshot to. If you have no configured Contacts, you can click the 'Add' button to add a new one. The 'Device' drop down will list all of the compatible AXIS cameras discovered on your network. Select the AXIS camera you wish to get a snapshot from in this drop down.




You can select an Optional Schedule for this Action by clicking on the 'Optional Schedule' check box and selecting a configured Optional Schedule from the drop down.

For more information on Optional Schedules in Device Manager, please follow this link: Configuring Optional Schedules In Device ManageR


 

For more information on email settings in Device ManageR, please follow this link (PDF): Configuring Device ManageR To Send Email Notifications

How To Change The Default HTTP Port In Device ManageR

By default, Device ManageR will run on HTTP port 8080, making it accessible via web browser at 'http://<IP of Host>:8080'. If you have another service running on that port, you can change Device ManageR's default HTTP port by either using, or by editing a configuration file in Device ManageR's installation directory. Instructions for each of those methods are below.

Using DataBase Update Utility

1. Open the Windows Services dialog ('Start,' 'Control Panel,' 'Administrative Tools,' 'Services) Find the service titled 'AVTECH Device ManageR', right-click on it and select 'Stop'.

Stop AVTECH Device ManageR Service

2. Browse to your Device ManageR installation directory ('C:|Program Files|AVTECH Device ManageR' by default).

Device ManageR Default Installation Directory

3. Click on the application labeled 'DBUpdate.exe'.

4. Click on the tab labeled 'Web Server', enter the desired port into the text box labeled 'Web Port', and then click on the 'Save' button.



5. Open the Windows Services dialog again. Right-click on the 'AVTECH Device ManageR' service and select 'Start'.



You should now be able to access Device ManageR on the port you configured.For example, if you changed the port to '8585', Device ManageR will be accessible at 'http://<IP of Host>:8585'. If you have trouble accessing Device ManageR after changing the HTTP port, check to be sure no other applications are running on that port and check the logs in the 'log' folder for errors.


Manually Editing Device ManageR Configuration File


1. Open the Windows Services dialog ('Start,' 'Control Panel,' 'Administrative Tools,' 'Services) Find the service titled 'AVTECH Device ManageR', right-click on it and select 'Stop'.

2. Browse to your Device ManageR installation directory ('C:|Program Files|AVTECH Device ManageR' by default).

3. Open the folder labeled 'conf' Open the file labeled 'settings.xml' into a text editor program (i.e. Notepad).

4. The option called '<http_port>' determines which port Device ManageR will use. Change '8080' to whichever port you would like to use, and then save the file.



5. Open the Windows Services dialog again. Right-click on the 'AVTECH Device ManageR' service and select 'Start'.

How To Configure A URL Web Request Action In Device ManageR (VIDEO)

The URL Web Request action can be used to access a target URL when an Alert is triggered or clears. This is useful for sending commands to other devices on the network such as power distribution units (PDUs) when alerts occur. By sending a URL Web Request to a device such as a PDU, Device ManageR can automatically turn power outlets on or off when environment extremes occur, preventing costly damage to the systems or devices connected to the PDU.


Click To View A Larger Video

Open Device ManageR and click the 'Alerting' button in the left navigation bar to open the 'Alerting' options.



Next, click to expand the 'Actions' option and click the 'Add' button.



In the 'Add New Action' window, enter values in the 'Name' and 'Description' fields as desired to give details regarding the action being created. Next, select the 'Send URL Web Request' option from the 'Action Type' drop down as shown in the screenshot below.



Once the 'Send URL Web Request' option is selected for the 'Action Type', two new fields will be displayed that are unique to this action.



The 'Web Request URL' field is the fully qualified URL that will be accessed when this action is performed. The 'Response' field is optional and is the expected HTTP response when the URL specified is accessed. This is useful for verifying that the target URL was accessed properly and the remote device executed the desired command.


Once the new Action is created, it can be used by selecting the Action from the 'Alert Action' or 'Clear Action' drop down box from within the 'Add Action / Notification List Item' or 'Edit Action / Notification List Item' screen when configuring an Action / Notification List as shown below.

How To View Multiple Devices Simultaneously In Device ManageR

Device ManageR makes it possible to view multiple Room Alert or TemPageR devices simultaneously on the same screen. This makes it extremely easy to review current sensor data from multiple devices without needing to view a separate web interface for each device. To view multiple devices, open the main Device ManageR web interface. On the left side of the screen is a list of all the discovered devices on your network.



A single device can be selected by simply clicking the name of the device in the list. To select multiple devices hold the Control (CTRL) key and click on each device that you want to view. You can also hold the Control (CTRL) key and click on a device that is already selected to remove it from your multiple device view.


After you have selected the devices you want to view, you will see their current sensor status displayed. On the bottom of the left menu where you selected the devices you will also see a group of actions you can perform on all of the selected devices.


To view graphed sensor data for the selected devices, click on the 'Graph Display' tab in each device's section. This will show you the graph data for each device separately. To learn more about the graphing display, read our help article located here: How To View A Real-time Graph Of Sensor Values.

 

Device ManageR makes it extremely easy to work with multiple devices installed world-wide on the network. Sensor data from multiple devices can be displayed and graphed on a single web interface, making it easy to stay informed regarding the current status of your data center or IT environment. If you have any questions regarding configuring Device ManageR, please feel free to contact us at Support@AVTECH.com.

How To Control Relay Outputs With Device ManageR

This is a step-by-step guide to configuring Device ManageR to toggle relay outputs on and off on a Relay Sensor attached to a Room Alert 4E unit. Before starting, please ensure that the 'Relay' option is selected on the 'Alarm Options' tab of the 'Settings' page of your Room Alert 4E. What follows is an explanation of all the steps needed to create an Alert to toggle the outputs on a Relay Sensor when the unit is in an alarm state.

In Device ManageR, click on the 'Alerting' tab on the left had menu of the interface and expand 'Actions' from the displayed options. 



First you will need to create one Action to turn a relay on and a second Action to turn the relay off on your Relay Sensor.
Click the 'Add' button to create a new Action.
On the 'Add New Action' window, give the Action an appropriate name. For this example, name it 'Relay 1 On'. You can give the Action a description to add further details if you wish, although the 'Description' field is optional.



Note that most configuration screens in Device ManageR have associated 'Help' files that you can access for additional useful reference information. Access the Help file by clicking on the green '?' to expand the Help file.



Click the 'Action Type' combo box in the pop-up window and select the 'Toggle Room Alert 4E With Signal Tower Or Relay' option.



When the 'Device' combo box is displayed, click in this combo box to select a discovered Room Alert 4E unit with an attached Relay Sensor.
Next, click the 'Toggle the' combo box and select 'Relay 1'. In the next combo box, select 'On' to turn the selected relay on when this Action is executed.



Click 'Save' at the bottom of the window to save the new Action.
Now a second Action will need to be created to turn the relay off when the Alert clears.

Click the 'Add' button to create the second new Action.
On the 'Add New Action' window, name this Action 'Relay 1 Off'.



In the 'Action Type' combo box, select the 'Toggle Room Alert 4E With Signal Tower Or Relay' option.



When the 'Device' combo box is displayed, click in this combo box and again select the same discovered Room Alert 4E unit with an attached Relay Sensor as in the previous Action.
Click the 'Toggle the' combo box and select 'Relay 1'. In the next combo box, select 'Off' to turn the relay off when the Action is executed.



Click 'Save' at the bottom of the window to save the new Action.

There are now two Actions with which can be used to turn Relay 1 on the configured Relay Sensor On and Off.

Now that these Actions are created for the Relay Sensor, you can create an Action / Notification List that will utilize the new Actions. Click on the 'Action / Notification Lists' option and click the 'Add' button.



For this example, call the Action / Notification List 'Toggle Relay 1 On/Off'. Again, the 'Description' field is optional but it may be useful to add additional notes pertinent to this item. As an example for a 'Description', you could reference that this list will turn relay 1 on when the specific reading is in an alarm state and that relay 1 will be turned off when the reading returns to a normal or cleared state.
Click the 'Add' button to add specific Actions for 'On Alert' and 'On Clear' conditions. For this example, relay 1 will be turned on when an alert occurs and turned off when that alert clears.



Click the 'Alert Action' combo box and select the 'Relay 1 On' Action you created earlier.



Now click the 'Clear Action' combo box and select the 'Relay 1 Off' Action created previously.



Click the 'Save' button to save the list item to the Action / Notification List, then click 'Save' again to save the configured Action / Notification List. Note that additional list items can be added to the Action / Notification List, such as another list item to toggle Relay 2 On/Off, or another to send out an email notification on Alert/Clear.

Next we can configure an Alert for a Room Alert 4E that will make use of the Action / Notification List that was just created. Please note that the following step assumes that an External Digital Sensor is connected to the Room Alert 4E. If not using an External Digital Sensor, adjust this step as needed to fit your specific configuration.
Expand the 'Alerts' section and click on the 'Add' button to create a new Alert.



Name your Alert 'High Temp Ext Sensor 3'
In the 'Device' combo box, select the Room Alert 4E with the Relay Sensor and External Digital Sensor connected to it.



In the 'Alarm when the sensor reading for' combo box, select the External Digital Sensor that is connected to the unit with a Fahrenheit reading (F).



In the combo box below select 'greater than or equal to (>=)' and in the field to the right, enter the value of '85'. (NOTE: You may wish to configure a different threshold. Please use whatever threshold is appropriate for your situation and that can be easily tested.)



In the 'Action / Notification List' combo box below, select the Action / Notification List you previously configured named 'Toggle Relay 1 On/Off'.



Click the 'Save' button at the bottom to save this Alert.

Now you know the basic steps needed to toggle the outputs on your Relay Sensor using Device ManageR. You can replicate these same steps for any relay option/combination for your Relay Sensor and select 'On' or 'Off' as appropriate for the specific Action. Additional Actions can be added to your Action/Notification List if desired for extra responses such as toggling the lights on a Signal Tower module, sending out email notifications on alert and clear status, taking corrective action such as shutting down Windows systems with the optional Windows Shutdown Plugin for Device ManageR  and much more.

Feel free to explore the powerful features of Device ManageR, the possibilities are limitless!

If you require assistance with this procedure or you have any questions about Device ManageR please initiate a support case by sending an email to our Technical Support staff at Support@AVTECH.com.

How To Export Sensor Data From Device ManageR

A valuable feature of Device ManageR is the ability to export the 'Sensor History' data of your AVTECH Devices.  

The 'Export Log File' function allows 'Sensor History' data for either 'All' or 'Selected Devices' to be outputted to a .CSV Comma Delimited File.  This file can later be viewed in 'Excel' or 'Open Office Calc' applications for further data trending and reporting purposes.

Outlined below are the steps needed to export the 'Sensor Data History' of any AVTECH 'Room Alert' or 'TemPageR' Appliance.

1. In the AVTECH Device Manager Web Interface click on 'Settings' then 'Sensor Logging


2.Click on the 'Export Logfile' Radio Button. By default, this function is configured to export all logged sensor data for a single selected appliance. 

 

 


3. If you would like to choose from a range of dates select the 'Date Range' option instead and choose a start and end date. 


4.After making your selections, click the 'Export Alerts/Notification' button when your selections are complete to begin the export process otherwise click 'Cancel'.



5. You will be given the option to 'Open with' the file in Microsoft Office- Excel (Default), another program of choice by selecting the program in the drop down , or to 'Save' the file .


For additional questions about this or other features in Device ManageR, please contact our Technical Support team.

How To Use Gmail As A Mail Server In Device ManageR

Device ManageR allows the use of mail servers that require an SSL or TLS connection. A common use for this is to configure Gmail as a mail server in Device ManageR. The following settings typically work with Gmail:

Mail Server IP or DNS Name: smtp.gmail.com
Port Number: 465
From (Return) Email Address: Your full Gmail address (including '@gmail.com')
Username: Your full Gmail address (including '@gmail.com')
Password: Your Gmail password

AVTECH Device ManageR Gmail Server Settings

How To Use The Report Generator Plugin (VIDEO)

A full video demonstration on how to configure a report as a scheduled task can be seen here:



The Report Generator Plugin will allow you to send details about your Device ManageR installation to a Contact via email. This plugin is best used in conjunction with the Scheduled Tasks functionality of Device ManageR; however, you can also send a report email when an Alert occurs. Using the Report Generator Plugin along with the Scheduled Task functionality will allow you to periodically receive automatic updates about the current status of your Room Alert, and TemPageR monitors.

To get started with the Report Generator Plugin you will first need to configure Device ManageR to use your SMTP mail server. For instructions on doing this please see the following FAQ article: Configuring Device ManageR To Send Email Notifications

Once your SMTP settings are configured you will need to configure a Contact with a valid email address. For full details on creating a Contact please see the following FAQ article: How To Create And Edit Contacts In Device ManageR

Once you have done the above steps you will be ready to configure your Action which will send a Report to a configured Contact. To do so navigate to the 'Alerts / Tasks' tab which is found in Device ManageR's left menu. Expand the 'Actions' section then click the 'Add' button. You will want to give your Action a descriptive name so you know what it's used for at with a quick glance. For example I'll name my Action 'Send Report To Network Admin'. You can also give an optional description of the Action using the 'Description' text entry field. Once you have given the Action a name and description select 'Send Email Report To Configured Contact' from the 'Action Type' drop down menu.



Once you select the Action Type you will see the extra options for the Report Generator Plugin appear. You will now want to select the Contact who will receive the report from the 'Contact' drop down menu. The other two fields which appear when you select the Reporting Action type control the actual email which is sent to the Contact. Both of these fields can be updated using the special keywords provided by the Report Generator Plugin. In order to insert a keyword into either the 'Email Subject' or 'Email Body' field you will want to place your cursor in the field at the spot you want to insert the keyword. You should then see the 'Click To Insert A Keyword' button appear.



Once you click on the insert keyword button a new screen will pop up with all of the available keywords. There are two tabs of keywords here, one set is keywords which can be used only with Alert, the other set of keywords are supplied by the Report Generator Plugin but can also be used with either Reports or Alerts. If you're creating a Report Generator Action that will be used with the Scheduled Tasks functionality none of the keywords on the 'Alerting' tab will work properly and they will not be replaced in the final email.



Once you have your email text configured  save your Action. Now that your Action is finished you can link it to a Scheduled Task which will determine when the Action is automatically executed. From the main 'Alerts / Tasks' tab click the 'Add' button under the 'Scheduled Tasks' section. You will want to give your Scheduled Task a name and optional description so you know exactly what it is configured to do.



In order for the Scheduled Task to know when to execute your Actions you will need to give it a Schedule to run off of. To create a new Schedule for this Scheduled Task click the 'Add button next to the 'Schedule' drop down.



The Optional Schedule is broken down into individual days and time ranges. When a time range is entered the Scheduled Task will begin executing the configured Actions until that time range ends. If your Actions are set up to execute repeatedly in your Scheduled Task they will continue to be executed at the defined interval until the end of the current time set.

For this example we will set the Scheduled Task to run every day at noon. First, remove all of the initial time sets except for the one under 'Sunday' by clicking the red '-' button next to them. Now set your 'Sunday' time set for '12:00PM to 12:01PM'. Once you have done this click on the 'Copy To' drop down to the right of the 'Sunday' time set and select 'All'.



This will copy the time sets that are configured for 'Sunday' to every other day of the week.



Your Optional Schedule is now configured to send your report out every day at Noon, click the 'Save' button to continue. Now that your Scheduled Task has the Optional Schedule it will use you can add the Actions that will actually be executed. Click on the 'Add' button to add a new Scheduled Task Item. On this screen you can select one Action that will be executed by the Scheduled Task. For our example all you will need to do is select your Report Generator Action from the 'Task Action' drop down menu then set the 'Perform the Action' setting to 'A maximum of 1 time'. This will cause the Action to be executed once every time a time set is entered in the configured Optional Schedule. Click the 'Save' button to save this Scheduled Task Item.

For further information regarding Optional Schedule configuration please see the following FAQ article: Configuring Optional Schedules in Device ManageR



You should now see your Scheduled Task Item appear in the table in your Scheduled Task screen. If you have any other Actions you want to execute at the same time as your Report Generator Action you can click the 'Add' button below this table to add another execution row to the Scheduled Task.

How To Edit Email Alert Messages in Device ManageR

One of the features of AVTECH's Device ManageR Software is to send specifically worded  'Alert' and 'Clear' Messages to the intended recipients based on the user defined temperature/humidity threshold violations, switch sensor change of state, as well as their return to normal status. 

These messages contain all the necessary information to notify users of what devices are alerting and what the current value is.

As an added option, the software offers the ability to 'customize' these alert messages.
(For Example 'Alert Subject' , 'Alert Body', 'Clear Subject' and 'Clear Body' can all be customized).  

To modify the actual text:
1. Navigate to the bottom of the alert screen.
2. Click on the black arrow that appears next to the 'Alert Notification Text ( Used For Send Email Actions - Click to Expand and Edit )' heading.





3. Once the screen expands, to add or remove text, simply click in the field of the area you wish to make the changes in, and either type in the desired text, or remove any unwanted text.

\

4. **Option** To insert 'Keywords'.

**Note** that the keywords the software is already using in the messages will be displayed by two brackets. [KEYWORD]

These can be removed or added to by clicking on the 'Insert Keyword' Radio Button.

For a complete list of keywords or to choose one, simply click on the insert keyword radio button and you will be presented with a list of them as well as a brief description of what each 'Keyword' is for.





Once the configuration has been entered, click on the 'Save' button.

How To Customize The Dashboard In Device ManageR


Click Here To View A Larger Video.

Device ManageR v5.0 introduces a new 'Dashboard' feature to the main display.



The Dashboard makes it easy for users to display the information that is most important to them on a single screen, without having to check multiple pages for a variety of information.

When users open a web browser to the Device ManageR interface, a default dashboard is displayed instead of the previous device summary display. The default dashboard initially viewed is intended to demonstrate some of the possible widget types that can be configured here. 

The dashboard consists of multiple 'Widgets' that contribute to this custom setup.

Multiple types of widgets are displayed by default including:
 - A graph widget displaying the last 24 hours of sensor data for a sensor,
 - A Statistics widget that shows information about the devices and alerts being monitored by Device ManageR,
 - A Table widget that can show items such as the Top 5 Sensors ranked by:
                - The number of alerts occurred.
                - The Top 5 Devices ranked by number of alerts,
                - The Top 5 Actions taken in response to alerts,
                - The Display showing the Average, Maximum and Minimum values for sensors connected to a device
                - Much more.

Users can use this as a starting point and edit the dashboard to display the details and information specific to their application.

To edit the Dashboard, simply click the 'Edit' button next to Device ManageR Dashboard at the top of the screen.



Each of the currently displayed widgets will display along with fields to configure them.

Users can easily change the title of the widget, change the type of widget, or change the device or sensor a widget refers to.



To add a new widget, simply click the 'Add New Widget' button. Type a name the new widget and select the desired type of widget from the drop down menu.
After selecting the type of widget, additional options are available depending on the type of widget selected. For example, a Table widget can display many different types of data, all available from the appropriate drop down menu. You can display the Average, Maximum and Minimum temperature values for one of our Room Alert devices.
     
After editing the Dashboard, click the 'Save' button to save the changes. Device ManageR will then take a minute to update all of the widget data prior to displaying it.

Device ManageR will automatically update these widgets at regular intervals, so users can create widgets showing the most important information for their application
and leave it open on screen to see constant trends and information.

In addition, if multiple users have been configured in Device ManageR, each user can create their own Dashboard that is unique from other users' Dashboards. This allows each Device ManageR user to create a Dashboard that is specific to their interests and responsibilities.

How To Rename An AXIS Camera In Device ManageR

Configuring a name for your AXIS camera is done through the Bonjour Settings in the AXIS Camera's web interface. To change the name of your AXIS camera, please follow the instructions below.

1. Select your AXIS Camera in the list of Discovered Devices in Device ManageR. Once it's selected, click on the 'Open Settings' option.



2. Select 'System Options' in the navigation list.



3. Select the 'Network' option, followed by the 'Bonjour' option.



4. Enter in the desired name for your AXIS Camera in the text field labeled 'Friendly Name', and then click the 'Save' button.



Once Device ManageR scans the network for changes, your AXIS camera should appear in the Discovered Devices list with the name you just configured.

How To Reset User/Password Authentication In Device ManageR

If you have misplaced or forgotten your authentication credentials to access the web interface of Device ManageR, but have access to the host system where Device ManageR is installed, you can follow the instructions below to reset them.

1. Open the Windows Services dialog ('Start', 'Control Panel', 'Administrative Tools', 'Services'), find the service named 'AVTECH Device ManageR', right-click on it and select 'Stop'.



2. Browse to your Device ManageR installation directory ('C:|Program Files|AVTECH Device ManageR' by default).



3. Open the 'conf' folder and delete the 'realm.properties' file.



4. Open the Windows Services Dialog again and right-click on the AVTECH Device ManageR service and select 'Start'.

 

Once the Device ManageR service is started, it will rebuild the 'realm.properties' file, and you should now be able to access Device ManageR without providing any user credentials. You will then want to configure credentials again on the 'Settings' page of the Device ManageR interface. For more information on configuring user accounts in Device ManageR, please see the following links:

Configuring User Accounts In Device ManageR: 'Administrator' Accounts (VIDEO): http://avtech.com/Support/index.php?action=kb&article=123

Configuring User Accounts In Device ManageR: 'Viewer' Accounts (VIDEO): http://avtech.com/Support/index.php?action=kb&article=124

Configuring User Accounts In Device ManageR: 'Guest' Accounts' (VIDEO): http://avtech.com/Support/index.php?action=kb&article=125

How To Discover AVTECH Devices With Device ManageR

You may discover your Room Alert or TemPageR monitors using either AVTECH's Device ManageR software or AVTECH's Device Discovery utility. Device ManageR can additionally discover Axis cameras on your network.

Both Device ManageR and Device Discovery scan your network in the following ways:
- Automatic discovery with a UDP broadcast on UDP Port 30718.

- Advanced discovery with a TCP scan on TCP Port 30718.

- Discovery using a MAC address.
This FAQ shows you how to use Device ManageR to scan for your devices; please see our FAQ How To Discover AVTECH Devices With Device Discovery for information about Device Discovery.

Automatic Discovery With Device ManageR

Device ManageR runs in the background as a Windows service even when you don't have it open in your browser. By default, it scans your network every 15 seconds using a broadcast on UDP Port 30718.

To see your automatically-discovered devices:

1. Open Device ManageR in your browser. You may open it by entering 'localhost:8080' or '<IP address of host system>:8080' in the address bar.

2. Your devices will immediately populate the 'Discovered Devices' list to the left, as shown below:

If you wish, you may change automatic discovery settings, such as the scan interval, by navigating to Settings--> Discovery in the navigation bar to the left of your screen. 15 seconds is the shortest interval between automatic scans.

Advanced Discovery With Device ManageR

If your device does not appear with automatic discovery, try using the advanced discovery feature, which searches over TCP instead of UDP.

1.  Select Device Status --> Advanced Discovery in the navigation bar to the left of your screen to bring up the 'Advanced Discovery Options' dialog box.

2.  Next, select Manually Add Devices Via IP Address.

3.  When the 'Add Undiscovered Devices Via . . .' dialog box appears, you may choose Single IP Address or Range Of IP Addresses.
Single IP Address

This is a good option when you already know the IP address of the device you're looking for, but automatic discovery didn't find it.
- Leave the default, Single IP Address, selected.

- In 'IP Address,' enter the IP address.

Range Of IP Addresses

This is a good option when you'd like to search only a portion of your network for devices.

- Select Range Of IP Addresses

- In 'Start IP' and 'End IP,' enter the first and last address in the range you'd like to look in.

4. Select Begin Scan. Device ManageR then scans your network using TCP Port 30718.

6. You’ll see a status popup that shows devices as they are found during the scan. (This popup has the option to stop the scan if you wish.)

7. When the scan is complete, select Close Window.

8. Finally, select Refresh in the navigation bar to the left of your screen to get the newly-discovered devices to populate the 'Device Status' list.

Discovery Using A MAC Address With AVTECH's Device ManageR

If your device does not appear with automatic or the above advanced discovery method, try setting an IP address using your device's MAC address.

1. Select Device Status --> Advanced Discovery in the navigation bar to the left of your screen to bring up the 'Advanced Discovery Options' dialog box.

2.  Next, select Set IP Via MAC Address.

3. When the 'Set IP Address Via MAC Address' dialog box appears, enter the MAC address of your unit. Please see our FAQ, Where To Find The MAC Address Of A Room Alert, if you're not sure of the MAC.

4. Then, you may tell your device to use DHCP or you may assign it a static IP.

- Select Use DHCP to have your unit obtain an address with DHCP.

or

- Enter an IP address to assign it a static address.

5. Select Update IP Settings.

6. Your unit will reboot with its new settings (either DHCP or a static IP address) and should then appear in the list of discovered devices.

How To Stop, Start And Restart The Device ManageR Service

AVTECH's Device ManageR software runs as a local service on the Windows system it is installed on. By default, it's configured to start automatically when the Windows system starts. To perform certain tasks, you may need to stop, start or restart the service.
STOP
- Stopping Device ManageR ends the program and makes its web interface inaccessible.

START
- Starting Device ManageR starts the program (after it has been stopped) and brings its web interface back online.

RESTART
- Restarting Device ManageR immediately reboots the program and takes its web interface offline only momentarily.
Stop, Start Or Restart Device ManageR Using The Windows Services Tool
1. Open the Services tool in the Windows system that Device ManageR is installed on. You may find Services at the following path: Start--> Control Panel--> Administrative Tools--> Services.

2. Highlight 'AVTECH Device ManageR' in the list of programs in the 'Name' column by clicking on it once.

3. You may select Stop, Restart or Start the service on the left side of the window. (The option to 'Start' appears when the program's status reads 'Stopped.')

List Of Email-To-SMS Addresses

Room Alert and Device ManageR can send text message alerts to mobile devices by email using email-to-SMS addresses.

An email-to-SMS address typically consists of a 10-digit mobile phone number and the mobile carrier's domain name, in the following format:
1234567890@carrierdomainname.com
While you'll already know the phone number to enter, you may need to look up the domain name of your carrier. You'll find a comprehensive list of email-to-SMS address formats and domain names below.

Carriers are listed alphabetically. You may navigate the list by clicking on a letter.


 #  A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U
  V  W  X  Y  Z


#

3 River Wireless
    <10-digit-number>@sms.3rivers.net

A
ACS Wireless
    <10-digit-number>@paging.acswireless.com

Advantage Communications
    <10-digit-number>@advantagepaging.com

Airtouch Pagers
    <10-digit-number>@myairmail.com
    <10-digit-number>@alphapage.airtouch.com
    <10-digit-number>@airtouch.net
    <10-digit-number>@airtouchpaging.com

AlphNow
    <pin-number>@alphanow.net

Alltel
    <10-digit-number>@alltelmessage.com

Alltel PCS
    <10-digit-number>@message.alltel.com

Ameritech Paging
    <10-digit-number>@paging.acswireless.com
    <10-digit-number>@pageapi.com

Ameritech Clearpath
    <10-digit-number>@clearpath.acswireless.com

Andhra Pradesh Airtel

    <10-digit-number>@airtelap.com

Arch Pagers (PageNet)
    <10-digit-number>@archwireless.net
    <10-digit-number>@epage.arch.com
    <10-digit-number>@archwireless.net

AT&T

    <10-digit-number>@mms.att.net
    <10-digit-number>@txt.att.net
    <10-digit-number>@mobile.att.net

AT&T Pocketnet PCS
    <10-digit-number>@dpcs.mobile.att.net

B
Beepwear
    <10-digit-number>@beepwear.net

BeeLine GSM
    <10-digit-number>@sms.beemail.ru

Bell Atlantic

    <10-digit-number>@message.bam.com

Bell Canada
    <10-digit-number>@txt.bellmobility.ca
    <10-digit-number>@bellmobility.ca

Bell Mobility
    <10-digit-number>@txt.bellmobility.ca

Bell South (Blackberry)
    <10-digit-number>@bellsouthtips.com

Bell South
    <10-digit-number>@sms.bellsouth.com
    <10-digit-number>@wireless.bellsouth.com
    <10-digit-number>@blsdcs.net
    <10-digit-number>@bellsouth.cl

Bell South Mobility
    <10-digit-number>@blsdcs.net

Blue Sky Frog

    <10-digit-number>@blueskyfrog.com

Bluegrass Cellular
    <10-digit-number>@sms.bluecell.com

Boost

    <10-digit-number>@myboostmobile.com

BPL mobile
    <10-digit-number>@bplmobile.com

C
Cellular One East Coast
    <10-digit-number>@phone.cellone.net

Cellular One South West   
     <10-digit-number>@swmsg.com

Cellular One PCS   
     <10-digit-number>@paging.cellone-sf.com

Cellular One   
     <10-digit-number>@mobile.celloneusa.com
     <10-digit-number>@cellularone.txtmsg.com
     <10-digit-number>@cellularone.textmsg.com
     <10-digit-number>@cell1.textmsg.com
     <10-digit-number>@message.cellone-sf.com
     <10-digit-number>@sbcemail.com

Cellular One West   

     <10-digit-number>@mycellone.com

Cellular South   
     <10-digit-number>@csouth1.com

Central Vermont Communications   
     <10-digit-number>@cvcpaging.com

CenturyTel   
     <10-digit-number>@messaging.centurytel.net

Chennai RPG Cellular
     <10-digit-number>@rpgmail.net

Chennai Skycell / Airtel
     <10-digit-number>@airtelchennai.com

Cincinnati Bell
     <10-digit-number>@mobile.att.net

Cingular Wireless   
     <10-digit-number>@mycingular.textmsg.com
     <10-digit-number>@mobile.mycingular.com
     <10-digit-number>@mobile.mycingular.net

Claro Wireless
     <10-digit-number>@vtexto

Clearnet
     <10-digit-number>@msg.clearnet.com

Comcast
     <10-digit-number>@comcastpcs.textmsg.com

Communication Specialists   
     <pin-number>@pageme.comspeco.net

Communication Specialist Companies   
     <pin-number>@pager.comspeco.com

Comviq   
     <10-digit-number>@sms.comviq.se

Cook Paging   
     <10-digit-number>@cookmail.com

Corr Wireless Communications
     <10-digit-number>@corrwireless.net

D


Delhi Aritel   
     <10-digit-number>@airtelmail.com

Delhi Hutch   

     <10-digit-number>@delhi.hutch.co.in

Digi-Page / Page Kansas   
     <10-digit-number>@page.hit.net

Dobson Cellular Systems   
     <10-digit-number>@mobile.dobson.net

Dobson-Alex Wireless / Dobson-Cellular One   
     <10-digit-number>@mobile.cellularone.com

DT T-Mobile   
     <10-digit-number>@t-mobile-sms.de

Dutchtone / Orange-NL   
     <10-digit-number>@sms.orange.nl

E


Edge Wireless    
     <10-digit-number>@sms.edgewireless.com

EMT    
     <10-digit-number>@sms.emt.ee

Emtel    
     <7-digit-number>@emtelworld.net

Escotel    
     <10-digit-number>@escotelmobile.com

F


Fido   
     <10-digit-number>@fido.ca

G


Galaxy Corporation   
    <10-digit-number>.epage@sendabeep.net

GCS Paging   
    <10-digit-number>@webpager.us

Goa BPLMobil 
  
    <10-digit-number>@bplmobile.com

Golden Telecom   
    <10-digit-number>@sms.goldentele.com

GrayLink / Porta-Phone   
    <10-digit-number>@epage.porta-phone.com

GTE   
    <10-digit-number>@airmessage.net
    <10-digit-number>@gte.pagegate.net
    <10-digit-number>@messagealert.com

Gujarat Celforce
    <10-digit-number>@celforce.com

H


Houston Cellular   
    <10-digit-number>@text.houstoncellular.net

I


Idea Cellular    
     <10-digit-number>@ideacellular.net

Infopage Systems    
    <pin-number>@page.infopagesystems.com

Inland Cellular Telephone    
    <10-digit-number>@inlandlink.com

J
JSM Tele-Page   
     <pin-number>@jsmtel.com

K


Kerala Escotel   
     <10-digit-number>@escotelmobile.com

Kolkata Airtel   
      <10-digit-number>@airtelkol.com

Kyivstar   
     <10-digit-number>@smsmail.lmt.lv

L
Lauttamus Communication   
     <10-digit-number>@e-page.net

LMT   

     <10-digit-number>@smsmail.lmt.lv

M
Maharashtra BPL Mobile   
     <10-digit-number>@bplmobile.com

Maharashtra Idea Cellular   
     <10-digit-number>@ideacellular.net

Manitoba Telecom Systems   
     <10-digit-number>@text.mtsmobility.com

MCI Phone   
     <10-digit-number>@mci.com

MCI   
     <10-digit-number>@pagemci.com

Meteor   
     <10-digit-number>@mymeteor.ie
     <10-digit-number>@sms.mymeteor.ie

Metrocall   
     <10-digit-number>@page.metrocall.com

Metrocall 2-way   
     <10-digit-number>@my2way.com

Metro PCS   
     <10-digit-number>@mymetropcs.com
     <10-digit-number>@metropcs.sms.us

Microcell   
     <10-digit-number>@fido.ca

Midwest Wireless   
     <10-digit-number>@clearlydigital.com

MiWorld   
     <10-digit-number>@m1.com.sg

Mobilecom PA   
     <10-digit-number>@page.mobilcom.net

Mobilecomm   
     <10-digit-number>@mobilecomm.net

Mobileone   
     <10-digit-number>@m1.com.sg

Mobilfone   
     <10-digit-number>@page.mobilfone.com

Mobility Bermuda   

     <10-digit-number>@ml.bm

Mobistar Belgium   
     <10-digit-number>@mobistar.be

Mobitel Tanzania   
     <10-digit-number>@sms.co.tz

Mobtel Srbija 
  
     <10-digit-number>@mobtel.co.yu

Morris Wireless   
     <10-digit-number>@beepone.net

Motient   
     <10-digit-number>@isp.com

Movistar   
     <10-digit-number>@correo.movistar.net

Mumbai BPL Mobile 
  
     <10-digit-number>@bplmobile.com

Mumbai Orange   
     <10-digit-number>@orangemail.co.in

N
NBTel   
     <10-digit-number>@wirefree.informe.ca

Netcom   
     <10-digit-number>@sms.netcom.no

Nextel   
     <10-digit-number>@messaging.nextel.com
     <10-digit-number>@page.nextel.com
     <10-digit-number>@nextel.com.br

NPI Wireless   
     <10-digit-number>@npiwireless.com

Ntelos   
     <10-digit-number>@pcs.ntelos.com

O


O2   
     <name>@o2.co.uk

O2 (M-mail)   
     <10-digit-number>@mmail.co.uk

Omnipoint   
     <10-digit-number>@omnipoint.com
     <10-digit-number>@omnipointpcs.com

One Connect Austria   
     <10-digit-number>@onemail.at

OnlineBeep   
     <10-digit-number>@onlinebeep.net

Optus Mobile   
     <10-digit-number>@optusmobile.com.au

Orange   
     <10-digit-number>@orange.net

Orange Mumbai   
     <10-digit-number>@orangemail.co.in

Orange - NL / Dutchtone 
  
     <10-digit-number>@sms.orange.nl

Oskar   
     <10-digit-number>@mujoskar.cz

P


P&T Luxembourg    
     <10-digit-number>@sms.luxgsm.lu

Pacific Bell 
   
     <10-digit-number>@pacbellpcs.net

PageMart    
     <pin-number>@pagemart.net

PageMart Advanced /2way    
     <10-digit-number>@airmessage.net

PageMart Canada  
 
     <10-digit-number>@pmcl.net

PageNet Canada    
     <10-digit-number>@pagegate.pagenet.ca

PageOne NorthWest  
 
     <10-digit-number>@page1nw.com

PCS One    
     <10-digit-number>@pcsone.net

Personal Communication  

     sms@pcom.ru  (<10-digit-number> in subject line)

Pioneer / Enid Cellular 
   
     <10-digit-number>@msg.pioneerenidcellular.com

PlusGSM    
     <10-digit-number>@text.plusgsm.pl

Pondicherry BPL Mobile    
     <10-digit-number>@bplmobile.com

Powertel    
     <10-digit-number>@voicestream.net

Price Communications    
     <10-digit-number>@mobilecell1se.com

Primco    
     <10-digit-number>@primeco@textmsg.com

Primtel    
     <10-digit-number>@sms.primtel.ru

ProPage    
     <7-digit-number>@page.propage.net

Public Service Cellular    

     <10-digit-number>@sms.pscel.com

Q


Qualcomm   
     <name>@pager.qualcomm.com

Qwest   
     <10-digit-number>@qwestmp.com

R


RAM Page
    <10-digit-number>@ram-page.com

Rogers AT&T Wireless   
     <10-digit-number>@pcs.rogers.com

Rogers Canada   

     <10-digit-number>@pcs.rogers.com

S


Safaricom   
     <10-digit-number>@safaricomsms.com

Satelindo GSM   
     <10-digit-number>@satelindogsm.com

Satellink   
     <10-digit-number>.pageme@satellink.net

SBC Ameritech Paging   
     <10-digit-number>@paging.acswireless.com

SCS-900   
     <10-digit-number>@scs-900.ru

SFR France   
     <10-digit-number>@sfr.fr

Skytel Pagers   
     <pin-number>@skytel.com
     <10-digit-number>@email.skytel.com

Simple Freedom   

     <10-digit-number>@text.simplefreedom.net

Smart Telecom   
     <10-digit-number>@mysmart.mymobile.ph

Southern LINC   
     <10-digit-number>@page.southernlinc.com

Southwestern Bell   

     <10-digit-number>@email.swbw.com

Sprint   
     <10-digit-number>@sprintpaging.com

Sprint PCS   
     <10-digit-number>@messaging.sprintpcs.com

ST Paging  
 
     <pin-number>@page.stpaging.com

SunCom   
     <10-digit-number>@tms.suncom.com
     <10-digit-number>@suncom1.com

Sunrise Mobile  
     <10-digit-number>@mysunrise.ch
     <10-digit-number>@freesurf.ch

Surewest Communicaitons   
     <10-digit-number>@mobile.surewest.com

Swisscom   
     <10-digit-number>@bluewin.ch

T


The Indiana Paging Co    
     <last-4-digits>@pager.tdspager.com

T-Mobile 
   
     <10-digit-number>@tmomail.net
     <10-digit-number>@voicestream.net

T-Mobile Austria    
     <10-digit-number>@sms.t-mobile.at

T-Mobile Germany    
     <10-digit-number>@t-d1-sms.de

T-Mobile UK    
     <10-digit-number>@t-mobile.uk.net

Tamil Nadu BPL Mobile    
     <10-digit-number>@bplmobile.com

Tele2 Latvia    
     <10-digit-number>@sms.tele2.lv

Telefonica Movistar    
     <10-digit-number>@movistar.net

Telenor    
     <10-digit-number>@mobilpost.no

Teletouch    
     <10-digit-number>@pageme.teletouch.com

Telia Denmark    
     <10-digit-number>@gsm1800.telia.dk

Telus    
     <10-digit-number>@msg.telus.com

TIM    
     <10-digit-number>@timnet.com

Triton    
     <10-digit-number>@tms.suncom.com

TSR Wireless    
     <10-digit-number>@alphame.com
     <10-digit-number>@beep.com

U


UMC   
     <10-digit-number>@sms.umc.com.ua

Unicel   
     <10-digit-number>@utext.com

Uraltel   
     <10-digit-number>@sms.uraltel.ru

US Cellular   
     <10-digit-number>@email.uscc.net

US Cellular   
     <10-digit-number>@uscc.textmsg.com

US West   
     <10-digit-number>@uswestdatamail.com

Uttar Pradesh Escotel   
     <10-digit-number>@escotelmobile.com

V


Verizon Pagers   
     <10-digit-number>@myairmail.com

Verizon PCS   
     <10-digit-number>@vtext.com
     <10-digit-number>@myvzw.com

Vessotel   
     <10-digit-number>@pager.irkutsk.ru

Virgin Mobile   
     <10-digit-number>@vmobl.com
     <10-digit-number>@vxtras.com

Vodafone Italy   
     <10-digit-number>@sms.vodafone.it

Vodafone Japan   
     <10-digit-number>@c.vodafone.ne.jp
     <10-digit-number>@h.vodafone.ne.jp
     <10-digit-number>@t.vodafone.ne.jp

Vodafone Spain  
 
     <10-digit-number>@vodafone.es

VoiceStream / T-Mobile   
     <10-digit-number>@voicestream.net

W


WebLink Wiereless   
     <10-digit-number>@airmessage.net
     <10-digit-number>@pagemart.net

West Central Wireless   

     <10-digit-number>@sms.wcc.net

Western Wireless   
     <10-digit-number>@cellularonewest.com

Wyndtell   
     <10-digit-number>@wyndtell.com

X


No entries

Y


No entries

Z


No entries

How To Copy Your Existing Device ManageR Settings & Database To A New Installation

You may bring your existing settings and/or database for Device ManageR to a new installation by copying their containing program folders and pasting them into the new installation.
- The existing and new Device ManageR should be at the same software version number; copying these files from an older to a newer version of Device ManageR could cause issues.
- It's best to do this on a fresh installation before you've done any configuration or built up any history in the new Device ManageR system.
The instructions below require you to stop and start the Device ManageR service. You may see our FAQ How To Stop, Start And Restart The Device ManageR Service for help.

Step 1: Copy the 'conf' and/or 'deviceDB' folders from the ORIGINAL Device ManageR system.

The 'conf' folder contains your Device ManageR settings; the 'deviceDB' folder contains the database. You may bring either one or both to the new system.
1. In the original system where Device ManageR is installed, stop the Device ManageR service.

2. Navigate to your Device ManageR installation directory. The default path is C:\Program Files\AVTECH Device ManageR.

3. Locate and copy the 'conf' and/or 'deviceDB' folders.

4. Start the Device ManageR service again if you wish.
Step 2: Paste the copied 'conf' and/or 'deviceDB' folder into the NEW Device ManageR system.
1. On the new system where Device Manager is installed, stop the Device ManageR service.

2. Navigate to your Device ManageR installation directory. Again, the default path is C:\Program Files\AVTECH Device ManageR.

3.  conf
- Delete the new system's existing 'conf' folder. (Note that deleting this folder will remove any settings you've already entered into your new Device ManageR installation.)
- Paste in the 'conf' folder from the original system.
4. deviceDB
- Delete the new system's existing 'deviceDB' folder. (Note that deleting this folder will remove any built-up history in your new Device ManageR installation.)

- Paste in the 'deviceDB' folder from the original system.
5. Start the Device ManageR service again.

6. Open Device ManageR in your browser at localhost:8080 or <IP address of Device ManageR system>:8080.
- If you copied your 'conf' folder, the alerts, contacts, widgets, etc. from your original installation will now appear here.

- If you brought in the 'deviceDB' folder, the historical alerts and sensor data from your original installation will now appear as well.

List Of TAP Dialup Numbers

AVTECH's Device ManageR (plus Dial Out Plugin Bundle) allows you to send text message alerts with an external modem using TAP protocol.

When you configure dial out communication in Device ManageR, you'll need your service provider's TAP dialup phone number and modem settings. You may look these items up in the list provided below, the world's largest online directory of TAP dial up numbers.

Modem settings for these providers are the following, unless otherwise noted next to the provider's name.
Baud Rate: 2400    Data Bits: 7    Parity: E    Stop Bits: 1

TAP dialup service providers are listed alphabetically. You may navigate the list by clicking on a letter.


A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z


A


A Better Beep US   
    209.762.3094
    209.778.9451
    707.523.6571
    805.334.7002
    805.542.4050
    805.730.3118

A1 Austria   
    43 669 14

Advanced Paging US   
    888.723.2337

AirPage Austria   
    43 688 3322111

AirTouch US   
    208.869.0004
    312.514.9243
    317.553.2471
    360.418.0500
    404.873.6337
    407.645.3103
    503.948.0000
    505.883.1977
    512.873.8719
    520.622.3122
    541.431.2999
    541.857.3999
    541.924.7999
    602.253.4297
    619.296.0772
    800.310.2193
    800.326.0038
    800.326.4724
    800.347.7243
    800.371.8800
    800.672.4371
    800.793.4549
    800.870.9537
    810.539.3917
    817.265.1848
    858.576.1783
    888.287.7108
    916.447.6053

Alert US
    702.362.1748

AllCom US   
    501.267.1325
    501.575.9998
    501.621.9298

AllTel & AllTell US
    903.563.2400

American Pager US
    210.657.5562
    800.660.5747

American Paging US

    512.451.0777
    602.265.5203
    800.233.9977
    800.364.0816
    800.459.2033
    800.642.4152

Ameritech US   

    216.670.7243
    312.514.9243
    314.841.8410
    314.841.8410
    314.973.9739
    517.730.1400
    517.730.1400
    616.201.2000
    708.563.0024
    800.677.7454
    888.758.3036

Answer Page US
   
    541.471.5000
    541.770.0000

A-Plus Communications US   
    800.921.6625

Arch   
    800.250.6325
    800.946.4644

Arch Communications US   
    800.800.2995
    814.864.1735
    814.868.5576

Arch Paging US
    201.440.8777
    208.376.0644
    216.464.3185
    216.591.0925
    219.484.2090
    360.693.9215
    503.228.7660
    541.342.5214
    618.549.4685
    716.232.7324
    732.651.1101
    800.294.9988
    800.486.5554
    800.490.1320
    800.613.1107
    800.613.1108
    800.613.5712
    800.648.8233
    800.695.6285
    800.741.2337
    800.946.4644
    888.377.4228
    888.377.4229
    888.377.4230
    888.377.4231

Arch Wireless US   
    800.946.4644

ATT Alphanumeric US   
    972.934.2797

ATT Nationwide US   
    800.720.8398
    800.724.7784

ATT Paging US   
    801.596.9364

ATT PCS US   
    800.841.8837

ATT Wireless US   
    206.622.7585
    361.857.8231
    512.892.6068
    651.637.4801
    651.644.1587
    800.368.4133
    800.841.8837
    800.868.2835
    888.758.3036

Australia Link    (Baud Rate: 2400    Data Bits: 8    Parity: E    Stop Bits: 1)
    61 738 326002

Australia Telstra   
    61 180 18767

Austria A1   
    43 669 11

Austria AirPage 
  
    43 688 3322111

Austria Callme   
    43 669 11

Austria Callme Pro   

    43 66 <pager#>

B


Beep Call US   
    888.624.6703

Beep One US   

    800.864.0984
    800.864.1160

Beeper Communications 
  
    972.3.610.0081

BeeperSmart   
(Baud Rate: 300    Data Bits: 7    Parity: E    Stop Bits: 1)
    312.691.6000
    630.304.6000
    708.933.6000
    773.246.6000
    815.533.6000
    847.896.6000

Belgium Mobistar    (Baud Rate: 2400    Data Bits: 8    Parity: E    Stop Bits: 1)
    0495 955205

Belgium Proximus   
    32 4751 61621

Bell Mobility Canada   
    416.285.7267
    418.659.2561
    514.931.0441
    613.744.4822

Bellsouth US   

    800.868.2835

Beta Tele-Page US   
    800.409.6979

British Telecom UK   
    44.0.345.581.354

BT Easy Reach UK   
    44.0901.1130000

BT Mobile UK   
    44.0345.010144
    44.0345.581354
    44.0345.58154
    44.0901.1130000


C


Callme Austria  
 
    43 669 11

Callme Pro Austria   
    43 666 <pager#>

CalPage US   
    800.258.9880

Canada Bell Mobility   
    416.285.7267

Canada Northern   
    705.497.1694

Canada Telus   
    403.253.2266

Cantel Canada   
    204.229.0141
    403.990.1042
    416.488.9494
    514.862.0630
    613.820.8631
    800.387.8484
    819.572.1847

Cellcom Israel   
    972.53.446.622
    972.53.446.633

Cellnet UK    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    44.07860.980480

Cellone US   
    888.878.7727

Cellular One PCS US   
    800.477.4550
    888.878.7727

Cellular One US   

    913.236.4065

Cingular Wireless   
    800.469.5351
    800.477.4550
    800.909.4602

ComTech US   
    800.755.4585

Consolidated Comm.   
    800.533.3843

Contact Paging US   
    505.275.4690

Cook Paging US   
    206.469.0000
    209.279.0000
    415.679.0000


D

D1 Alpha Germany    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    49.171.209.2522

D1 Alpha ISDN Germany    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    49.177.252.1001

Denmark TeleDenmark    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    43.625.250


E

Eircell Ireland    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    353.86.852.5352

E-Plus Germany   
    49.177.1167

Estat Digifone Ireland    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    353.86.852.5352

F


Fido Canada   
    514.937.9593
    888.322.3436

Finland    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    20.9801


G

Germany D1 Alpha    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    49.171.209.2522

Germany D1 Alpha ISDN   
(Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    49.177.252.1001

Germany E-Plus
   
    49.177.1167

Germany TelMI   
    49.166.0101.0101

Germany VIAG Interkon    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    49.176.767.3425

GTE US   
    800.483.2340
    866.823.0501


H

Hutchinson Paging UK   
    44.0941.100400

Hutchinson Telecom UK   
    44.0941.100400
    44.0973.100602


I

Iceland Landssimi Islands    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    954.101

Indiana Paging US  
  (Baud Rate: 300 Data Bits: 7    Parity: E    Stop Bits: 1)
    765.622.6165
    219.222.6000
    219.223.7050
    219.239.4330
    219.269.8450
    219.325.6171
    219.349.7272
    219.358.3141
    219.487.8811
    219.523.6700
    219.563.6200
    219.667.5555
    219.729.0555
    219.753.1919
    219.827.3333
    219.927.6666
    219.928.2424
    219.935.7350
    317.398.5004
    317.541.7573
    502.473.9129
    616.989.6000
    765.281.6387
Indiana Paging US (continued)
    765.349.7112
    765.361.4432
    765.420.2300
    765.473.0969
    765.483.1355
    765.557.0600
    765.593.3403
    765.651.3597
    765.654.1600
    765.658.3120
    765.827.3700
    765.864.2801
    765.973.5656
    812.257.3800
    812.265.7800
    812.277.2524
    812.330.3480
    812.352.1050
    812.373.3115
    812.386.8700
    812.448.6007
    812.460.8511
    812.467.2256
    812.481.8049
    812.524.3600
    812.662.1325
    812.828.1500
    812.847.0300
    812.885.8142
    812.896.0400

ISDN Germany   

    0.16.90

J

No entries


K

No entries



L

LA Cellular US   
    800.807.7274

LDDS Worldcom US   
    800.940.1010

Lehigh Valley Page US
   
    800.873.2433

Libertel Netherlands   
    31.654.545000

Link Australia    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    61.738.326002

London Pager   
(Baud Rate: 9600 Data Bits: 8    Parity: N    Stop Bits: 1)
    44.0181.446.2275


M



Metrocall US   
    206.622.7585
    213.941.0000
    316.636.4110
    318.865.3661
    405.690.0000
    617.362.6600
    619.331.0041
    619.331.4950
    703.768.5400
    800.245.0004
    800.347.7243
    800.418.8283
    800.728.2741
    800.898.7247
    800.917.1168
    800.917.1168
    800.926.7272
    800.971.5088
    800.971.7919
    917.895.5376
    918.664.8811

MinnComm Paging   
    612.521.3541

Mobile Media US   
    800.328.7587
    800.365.2689
    800.622.5742
    800.872.6755
    800.239.7817
    800.250.6325
    800.277.1266
    800.287.0143
    800.328.7587
    800.344.2270
    800.435.3582
    800.655.6555
    800.657.2487
    800.734.0096
    800.837.1202
    800.837.5101
    800.848.8436
    800.946.4644
    800.946.4644
    804.270.2271
    805.349.1140
    805.544.1162
    805.564.6049
    805.564.8817
    810.559.8191
    847.490.0174
    916.444.6383

MobileFone   
    800.632.5742
    816.842.6032

MobileNet    
    018.018.767


N

Netcom Norway   
    47.920.00890

Nevada Bell PCS US   
    800.937.8941

New Zealand Telecom   
    64.26.400.1283

Nextel US   
    206.396.6683
    312.514.6683
    312.907.6683
    317.710.6683
    415.559.6683
    617.839.6683
    800.201.2501
    801.301.6683
    917.299.6683

Norway Telenor Mobil   
    47.968.90050


O


One2One Mobile UK   
    44.07958.879889

One2One UK   
(Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    44.07956.201072

Orange Fleet UK    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    44.07973.10061

P

Pacific Bell PCS US   
    888.600.7267

PacTel US   
    800.662.5742

Page America US   
    800.637.0672
    800.843.9187

Page New England   
    800.543.6532
    800.639.6901
    800.648.8233
    800.782.0034
    800.844.7243
    800.844.8089

Page Plus   
    918.663.2028

PageMart US   
    800.864.9499

PageNet Canada   
    416.715.9999
    416.719.2499

PageNet US 
  
    201.878.7243
    203.523.9021
    205.510.2020
    205.770.0000
    205.860.0000
    206.747.9674
    208.375.2792
    209.473.7506
    209.527.9101
    209.699.0001
    209.724.7002
    209.741.5506
    209.889.4100
    210.342.8831
    213.303.9372
    213.750.0450
    214.835.7243
    216.573.7933
    248.827.7399
PageNet US (continued)
    253.572.4019
    281.480.9814
    301.474.4657
    303.721.7595
    305.264.6133
    305.287.7243
    305.767.8000
    310.239.5116
    310.298.2995
    310.327.5450
    310.509.0001
    314.984.8710
    315.449.2502
    317.575.6138
    330.380.7243
    334.568.0000
    336.321.3000
    352.376.8251
    352.848.2850
    401.647.5457
PageNet US (continued)
    401.861.8130
    404.390.9176
    404.722.2000
    405.980.7243
    405.980.7243
    407.639.1244
    407.839.0712
    407.839.0712
    407.974.7099
    407.974.7099
    408.428.9729
    408.798.7201
    409.233.5524
    409.724.7445
    409.839.8200
    409.942.1042
    410.373.7363
    410.749.0286
    412.788.2878
    413.290.0101
PageNet US (continued)
    414.230.1116
    415.207.0057
    415.572.1411
    418.541.6000
    418.624.3337
    423.301.9998
    423.301.9999
    425.747.1401
    440.303.7243
    502.581.8799
    503.232.3787
    503.391.4439
    503.484.1369
    504.835.6124
    504.835.6124
    505.883.1203
    509.490.0000
    510.319.2436
    510.638.3526
    510.638.3526
PageNet US (continued)
    510.920.1100
    512.476.2893
    512.844.1622
    513.408.9999
    513.434.9694
    513.772.0941
    514.736.8008
    516.745.0055
    518.869.0590
    520.930.7243
    541.484.1369
    561.551.7243
    562.707.1000
    562.707.1000
    562.744.6300
    602.591.6000
    603.497.8467
    606.532.9999
    608.682.1116
    610.834.1572
    610.834.1572
PageNet US (continued)  
    612.942.8176
    614.846.4515
    615.303.9998
    615.303.9999
    615.303.9999
    617.273.4535
    619.232.8425
    619.918.8808
    619.955.9099
    630.325.7842
    650.371.0040
    702.329.4506
    702.661.7243
    702.732.1957
    703.442.7606
    703.442.7606
    703.442.7606
    704.527.2574
    706.724.7133
PageNet US (continued) 
    707.316.0002
    708.325.7842
    713.781.8152
    713.781.8163
    714.227.0014
    714.451.7144
    714.540.9301
    714.666.4700
    716.306.0000
    716.633.2568
    718.355.2820
    718.355.2840
    718.355.2840
    719.520.1253
    719.570.7055
    757.366.1044
    757.366.1044
    760.833.1234
    760.833.1234
    760.957.2000
    781.273.4535
    800.353.5100
    800.437.0528
    800.437.0529
    800.437.0529
    800.437.0529
    800.471.3408
    800.500.6630
    800.685.4399
    800.685.4399
PageNet US (continued)
    800.720.8398
    800.762.2348
    800.766.9616
    800.766.9731
    800.795.4563
    800.807.0616
    800.838.6138
    800.848.7037
    800.854.1733
    800.955.7243
    801.919.0008
    803.217.0000
    803.219.0000
    803.301.0000
    803.964.3507
    804.278.7844
    804.366.5349
    804.366.5349
    805.287.3000
    805.287.3000
    805.336.4716
    805.349.3025
    805.460.7045
    805.494.5818
    805.540.1005
    805.540.1005
PageNet US (continued) 
    805.671.0143
    805.782.2416
    805.887.1684
    810.319.2436
    810.827.7399
    813.219.7299
    813.843.5299
    813.843.5299
    818.292.3012
    818.328.0020
    818.556.0050
    818.596.3000
    818.846.6326
    818.850.6773
    819.348.5300
    819.694.9100
    850.224.4492
    860.948.2000
    864.216.0000
    864.217.0000
    864.964.3500
    888.589.8600
    888.720.8398
    901.769.9998
    901.769.9999
    904.252.2731
    904.363.2103
PageNet US (continued)  
    904.519.9102
    904.823.1600
    907.522.8802
    908.686.9053
    908.983.7243
    909.270.6584
    909.410.6600
    909.448.2100
    909.448.2100
    909.507.1234
    909.617.0000
    910.855.7599
    912.743.7647
    913.408.7243
    914.284.0000
    914.347.3136
    914.438.0000
    914.438.0000
    916.929.7686
    917.252.2000
    917.252.2000
    919.505.0000
    920.440.1116
    937.370.9999
    941.339.5299
    941.569.7299
    954.402.7243

PageOne UK   
    44.064.900139
    44.064.900199
    44.1523.530300
   
Pagers Plus   
    800.257.2307

PageUSA   
    925.803.1180

Paging Plus US   
    800.848.6122
   
Paging, Inc. US   
    800.888.8757

Personal Page 
   (Baud Rate: 9600 Data Bits: 7    Parity: E    Stop Bits: 1)
    907.451.6125

Phoenix Paging   
    602.929.0500

Porta-Phone US   
    800.443.8931

Positive Comm.   
    800.235.5614

PrimeCo Messaging   
    800.659.7514

Priority Comm.   
    305.210.7243
    305.236.7243
    305.802.7243
    321.225.7243
    407.213.7243
    407.546.7243
    561.205.7243
    561.246.7243
    561.390.7243
    561.412.7243
    561.442.7243
    561.481.7243
    561.823.7243
    727.206.7243
    727.356.7243
    727.356.7243
    786.215.7243
    813.357.7243
    813.427.7243
    813.429.7243
    863.760.7243
    863.818.7243
    904.784.7243
    941.230.7243
    941.230.7243
    941.843.7243
    941.844.7243
    941.846.7243
    941.886.7243
    954.209.7243

ProNet US   
    800.374.3801
    800.366.1936

Proximus Belgium    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    32.751.61621


Q

No entries.


R

Radiofone US   
    800.431.2731

RAMPage US   
     800.718.1448

Range US   
    906.222.1000

Rinkers Comm.   
    802.741.5015
    906.222.1000


S

Seiko Message Watch   
    213.613.0224
    360.621.0830
    503.243.3019

Shaw Paging Canada   
    514.336.2290

SkyTel US   
    801.488.6473

SkyTel 2-Way US   
    800.679.2778

SkyTel US   
    601.360.0504
    707.759.6366
    800.258.9880
    800.759.6366
    800.759.9673

Southernlink US   
    800.557.6747

Southwestern Bell US   
    800.469.5351

Sprint Paging US   
    800.785.5629

Sprint PCS US   
    888.656.1727

Sprint Spectrum US   
    800.272.6505

SuperCom US   
    906.777.8880

Switzerland Telepage   
    41.7409.00003
    41.7409.00103


T


Telecom Paging New Zealand 
  
    64.26.400.1283

Telekom D1 Germany
   
    017.125.21002

Telenor Mobil PS Norway   
    968.9005

Telenor Mobile PS Norway   
    47.968.90050

Telepage Swiss Switzerland   
    41.74.090.0103

Telepage Switzerland   
    41.74.090.0003

Telstra Australia  
 
    018.018.767

Telus Canada   

    888.442.0454

Telus Mobility Canada   
    403.247.2635
    604.473.9922
    604.607.8311
    780.916.8118

T-Mobile UK    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    44.07666.699699

T-Mobile US
   
    800.937.8941

TNI Paging US   
    800.666.3282

Touch Tel Paging US   
    510.748.2097
   
Tri-State US   
    617.668.0003

TSR Wireless US   
    516.426.4110
    703.331.2808

U


UK BT EasyReach   
    44.0901.113.0000

UK BT Pager   

    44.0345.58.1354

UK Cellnet   
    44.07860.980480

UK Hutchinson Paging   
    44.0941.100400

UK One2One   
    44.07956.201072

UK One2One Mobile   
    44.07985.879889

UK Orange Fleet   
    44.07973.100601

UK PageOne   
    44.0640.900199

UK PageOne Direct Access   

    44.01523.530300

UK PageOne MiniCall   

    44.0640.900139

UK Vodafone Mobile   
    44.07785.499993

UK PageOne Direct   
    44.0991.910910

US West   
    520.327.8944
    888.823.3434
    888.823.8234

USA Mobile   

    513.563.5067
    800.239.7749
    800.491.2090
    800.589.9776
    800.686.1090
    800.686.9900
    800.688.9259
    800.840.0075
    800.944.1233

V

Verizon US   
    619.296.0771
    866.823.0501

Viag Interkom Germany  
  (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    49.179.767.3425

Vodafone Mobile UK  
  (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    44.07785.499993

Vodafone Paging UK
    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    44.01459.106366

VodaZap UK    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    44.07666.699699

VoiceStream UK    (Baud Rate: 2400    Data Bits: 8    Parity: N    Stop Bits: 1)
    44.07666.699699

VoiceStream US   
    800.937.8941

VPS Paging US   
    605.338.7794


W

Weblink Wireless 2-Way   
    800.557.8081

Weblink Wireless US   
    800.864.9499

Western Comm.   
    915.278.2800

Westlink Paging US   
    602.231.9447
    800.231.7886
    801.483.1081

Westlink US   
    800.793.6280


X

No entries


Y

No entries


Z

No entries

How To Run AVTECH's Device ManageR As An Administrator In Windows

Typically, you do not need to change the privileges in Windows for AVTECH's Device ManageR software.

However, if you are using the Windows Plugin Bundle, you may need use administrator privileges to successfully log off, reboot or shut down another Windows system remotely. If you have attempted these actions and experienced issues, you may wish to modify the privileges on Device ManageR's host system and re-attempt the action.

1. Open the Services tool in the Windows system that Device ManageR is installed on. You may find Services at the following path: Start--> Control Panel--> Administrative Tools--> Services.

2. Locate 'AVTECH Device ManageR' in the list of programs in the 'Name' column and right click on it.

3. Select Properties from the menu that appears.

4. In the 'AVTECH Device ManageR Properties' window, select the Log On tab.
- Select This account.
- In the text field, enter the username of an administrator on that local system or a domain administrator.
- In Password & Confirm Password, enter the account's password.

- Select OK.


5. When an alert appears telling you to restart the service, select OK.

6. Right click on 'AVTECH Device ManageR' in the list of services again.

7. Select Restart from the menu that appears.

The next time you open Device ManageR in your web browser, it will be running with administrator privileges.


Device ManageR User Accounts


Running the Device ManageR service as a Windows administrator is different from logging in to the Device ManageR web interface through a user account. For information about Device ManageR user accounts, please see the following FAQs:
How To Configure User Accounts In Device ManageR: 'Guest' Accounts
How To Configure User Accounts In Device ManageR: 'Viewer' Accounts
How To Configure User Accounts In Device ManageR: 'Administrator' Accounts

Device Discovery Utility

How To Assign An IP Address To Room Alert With The Device Discovery Utility

This article provides instructions on setting a device's IP address through the Device Discovery Utility.  It deals with both static and DHCP assignments, as well as how to set the IP address of an undiscovered device.  The Device Discovery Utility can assign a static IP address, or set the device to request a DHCP address from an available DHCP server.  There are several ways that this can be done, and each will be addressed individually.

Setting an IP Address for an Undiscovered Device

For DHCP:

Open the Device Discovery Utility.  In most Windows computers, the file path will be C\Program Files\AVTECH Device Discovery Utility.  Once it's open, click the 'Set IP' button without selecting a device first.


Click 'OK' on the 'Device Not Selected' window.



Enter the last 3 sets of hexadecimal digits of the device's MAC address.  The last 3 sets of hexadecimals digits are the device's NIC's MAC address.  The device's MAC address can most often be located on a sticker on the underside of the device.  Click 'OK'



Another window will appear.  This window explains that the IP address entered must be within the same subnet as the PC used to configure the device.  Otherwise, the device may become undiscoverable.  Click 'OK'.



In the next screen, enter 0.0.0.0.  Click 'OK'.




For Static:

Open the Device Discovery Utility.  In most Windows computers, the file path will be C\Program Files\AVTECH Device Discovery Utility.  Once it's open, click the 'Set IP' button.



Click 'OK' on the 'Device Not Selected' window.



Another window will appear.  This window explains that the IP address entered must be within the same subnet as the PC used to configure the device.  Otherwise, the device may become undiscoverable.  Click 'OK'.


Enter the desired static IP address.  Click 'OK'.



Enter the IP address of the Gateway the device will use.  Click 'OK'


The 'Enter DNS IP' window will appear.  Enter the IP address of the DNS server the device will refer to.  Click 'OK'.



The next window to appear is the 'Enter Subnet Mask' window.  Enter the device's subnet mask.  Click 'OK'.



Setting an IP Address for a Discovered Device

For DHCP:

Open the Device Discovery Utility.  In most Windows computers, the file path will be C\Program Files\AVTECH Device Discovery Utility.  Once it's open, click the 'Search' button to find all discoverable devices on the network.  Once the desired device has been discovered, select it and  click the 'Set IP' button.



Another window will appear.  This window explains that the IP address entered must be within the same subnet as the PC used to configure the device.  Otherwise, the device may become undiscoverable.  Click 'OK'.



In the next window, 'Enter IP Address', enter 0.0.0.0 as the IP address.  Click 'OK'




For Static:

Open the Device Discovery Utility.  In most Windows computers, the file path will be C\Program Files\AVTECH Device Discovery Utility.  Once it's open, click the 'Search' button to find all discoverable devices on the network.  Once the desired device has been discovered, select it and  click the 'Set IP' button.


Another window will appear.  This window explains that the IP address entered must be within the same subnet as the PC used to configure the device.  Otherwise, the device may become undiscoverable.  Click 'OK'.



In the next window, 'Enter IP Address', enter the desired static IP address.  Click 'OK'



Enter the IP address of the Gateway the device will use.  Click 'OK'



The 'Enter DNS IP' window will appear.  Enter the IP address of the DNS server the device will refer to.  Click 'OK'.



The next window to appear is the 'Enter Subnet Mask' window.  Enter the device's subnet mask.  Click 'OK'.


 

 

 

 

How To Discover AVTECH Devices With The Device Discovery Utility

You may discover your Room Alert or TemPageR monitors using either AVTECH's Device ManageR software or AVTECH's Device Discovery utility. Device ManageR can additionally discover Axis cameras on your network.

Both Device ManageR and Device Discovery scan your network in the following ways.
- Automatic discovery with a UDP broadcast on UPD Port 30718.

- Advanced discovery with a TCP scan on TCP Port 30718.

- Discovery using a MAC Address.
This FAQ shows you how to use Device Discovery to scan for your devices; please see our FAQ How To Discover AVTECH Devices With Device ManageR for information about Device ManageR.

Automatic Discovery With AVTECH's Device Discovery

1. Open the Device Discovery utility.  You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. Device Discovery then scans your network using a broadcast on UDP Port 30718 to find your Room Alert and TemPageR monitors.

3. After a moment, your devices will populate the screen as shown below:

Once you've selected Search, automatic discovery continues to repeat every 60 seconds until you either select Stop at the bottom of the window or close the program.

Advanced Discovery With AVTECH's Device Discovery

If your device does not appear with automatic discovery, try using the advanced discovery feature, which searches over TCP instead of UDP.

1. Select Advanced Discovery.

2.  When the 'Discover Devices Via . . .' pop-up appears, you may choose Single IP Address or Range IP Addresses.
Single IP Address

This is a good option when you already know the IP address of the device you're looking for, but the search initiated by the Search button didn't find it.
- Select Single IP Address

- In Start IP, enter the IP address.

Range Of IP Addresses

This is a good option when you'd like to search only a portion of your network for devices.
- Select Range IP Addresses

-  In 'Start IP' and 'End IP,' enter the first and last address in the range you'd like to look in.


3. Select Begin Scan. Device Discovery then scans your network using TCP Port 30718.

4. Your device (or devices) will then populate the screen.

Discovery Using A MAC Address With AVTECH's Device Discovery

If your device does not appear with automatic and advanced discovery, try setting an IP address using your device's MAC address.

1. Do not select any units in the list of discovered devices in your Device Discovery screen.

2. Select Set IP.

3. When the 'Device Not Selected' alert box appears, select OK.

4. When the 'Enter MAC Address' dialog box appears, enter the MAC address of your unit. Please see our FAQ, Where To Find The MAC Address Of A Room Alert, if you're not sure of the MAC.
5. When the 'Enter IP Address' dialog box appears, you may tell your device to use DHCP or you may assign it a static IP.
- Enter 0.0.0.0 to get your unit to obtain an IP address using DHCP.



- Enter an IP address to assign a static address to your device.


6. Your device will reboot with it's new settings (either DHCP or a static address), and should then appear in the list of discovered devices.
 

How To Recover Room Alert Firmware With The Device Discovery Utility

Your Room Alert is requesting a firmware recovery if you observe all of these conditions:
• The unit is not accessible on the network.

• The network adapter LEDs appear as shown below:
- The left "Link" LED is unlit.

- The right "Activity" LED is blinking orange.
      
You may use the AVTECH Device Discovery Utility to perform the firmware recovery. It's best to use the latest version of the utility, which is available for download from your account at GoToMyDevices.com.


Follow these steps to recover your Room Alert firmware.

Step 1: Other Network Connections

1. In Windows, open the “Network and Sharing Center.”

2. Select “Change adapter settings.”

3. Keep only the network you are currently using enabled. Disable all other networks, as shown in the example below:
Other Network Connections

Step 2: Crossover Cable

1. Disconnect your Room Alert from power and Ethernet. (Remove the Ethernet cable from your unit—you’ll need that port for the crossover cable.)

2. Connect one end of a crossover cable to your Room Alert’s Ethernet port.

3. Connect the other end to an open Ethernet port on the back of your computer.

Step 3: AVTECH Device Discovery Firmware Recovery Steps
1. Open AVTECH Device Discovery.

2. Reconnect your Room Alert to power.

3. AVTECH Device Discovery should immediately display a dialog box letting you know a unit on your network is requesting firmware recovery:

If this prompt doesn’t appear, try power-cycling your unit. (Disconnect the power cord for your unit, wait 10 seconds, and then reconnect it.) The prompt should then appear.

4. Select “OK.” A page of instructions for firmware recovery will appear in your browser.

5. When the “Enter MAC Address” dialog box appears, enter your Room Alert’s 12-character MAC Address in this format (including the hyphens): XX-XX-XX-XX-XX-XX.

You can find your MAC address printed on a sticker on the bottom of your unit.

Select “OK.”

6. When the dialog box appears telling you to power-cycle your Room Alert, select “OK.”

Disconnect the power cord from your unit, wait 10 seconds, and then reconnect it.


7. While your Room Alert reboots, AVTECH Device Discovery displays a message at the bottom of the screen:

8. Once your Room Alert reboots, the “Enter IP Address” dialog box will appear as shown below:
Enter IP Address Dialog Box
• You may enter a static IP address

or

• enter 0.0.0.0 to use DHCP to assign a dynamic IP address.
   Then select “OK.”


9. When the “Saving Network Settings” dialog box appears, select “OK.”


10. Your Room Alert will reboot and appear in the list of discovered devices when AVTECH Device Discovery next scans your network.

11. Once your Room Alert has fully rebooted:
• Disconnect the crossover cable from the unit.

• Connect it normally to Ethernet.

• Power-cycle the unit again. (Disconnect it from power, wait 10 seconds, and reconnect it to power.)

Step 4: Firmware Update
1. Download your model’s most recent firmware update from your account at GoToMyDevices.com.

2. For instructions on performing a Room Alert firmware update with AVTECH Device Discovery or AVTECH Device ManageR software, please see the Firmware Update FAQ on AVTECH's Support page.

Note

AVTECH Device Discovery may recover your unit without your having to go through the entire process shown above.

If you get to Step 3, but don’t see the “Enter MAC Address” dialog box, follow these steps:
• Close AVTECH Device Discovery.

• Disconnect your Room Alert from power and the crossover cable.

• Reconnect your Room Alert to Ethernet first and then to power.

• Open AVTECH Device Discovery and select “Search” to search for devices.

• Read through the list to locate your unit. You may find it most easily by its MAC address.

• If your unit appears with an IP address outside your network’s range:
- Select your unit.

- Select “Set IP.”

- Assign a static IP address or enter 0.0.0.0 to let DHCP assign a dynamic one.
• Allow your unit to automatically reboot.

• Double-click on your unit in AVTECH Device Discovery to open its web interface and make sure it’s up and running.

• Update your unit’s firmware. (Step 4 tells you where to get the firmware file and the instructions for performing an update.)

How To Run AVTECH Device Discovery As An Administrator In Windows

If you attempt to run the AVTECH Device Discovery utility but it doesn't launch, you likely need to modify its privileges in Windows to let you run it as an administrator.

1. In Windows, navigate to the 'AVTECH Device Discovery.exe' program file. The default installation path is C:\Program Files\AVTECH Device Discovery Utility.

2. Right click on the file, and select Properties from the menu that appears.

Note that the right-click menu also has a 'Run As Administrator' option towards the top. You may select this option if you'd like to launch it only this time as an administrator. Selecting this option does not permanently modify the privileges.
3. In the 'AVTECH Device Discovery Utilities Properties' window, select the Compatibility tab.

4. Locate the 'Privilege Level' section at the bottom of the tab.
- Fill in the check box for Run this program as an administrator.

- Select OK.


5. Start Device Discovery. The program should now launch as expected.

GoToMyDevices.com

How To Add Devices To GoToMyDevices.com

To see a video of how to register and add devices, please view it below:



If your existing Room Alert 32E/W, 12E, 4E or 3E does not automatically appear in your GoToMyDevices.com account, you may add it manually by following these steps:
Register your Room Alert in GoToMyDevices.com

Update the firmware on your Room Alert to push to GoToMyDevices.com

Step 1: Register your Room Alert 32E/W, 12E, 4E or 3E in your GoToMyDevices.com account.
1. Log in to GoToMyDevices.com.

2. In the navigation bar to the left, select Devices. You'll see the list of Room Alerts that are already associated with your account.

3. To add a device that is not already recognized by GoToMyDevices.com, select Register at the top right of the screen.
4. When the Register New Device page appears:
- Enter your Room Alert's MAC address. For assistance locating the MAC address, please see this FAQ: Where To Find The MAC Address Of A Room Alert.

- Then select Register Device.
5. GoToMyDevices.com will then pull in your Room Alert and display its Sensor Details page.


If you purchased other Room Alerts as part of the same order, GoToMyDevices.com will pull them in at the same time.
6. Repeat the registration process for any remaining Room Alert 32E/W, 12E, 4E and 3E models you may have.

Step 2: Update your Room Alert RA32E/W, 12E, 4E and 3E firmware.

Now that you've populated GoToMyDevices.com with your Room Alert 32E/W, 12E, 4E or 3E, update its firmware to the latest version to get it pushing data into your account. Please see this FAQ for instructions on updating your Room Alert firmware: How To Update Firmware On AVTECH Devices.

Please note that although older models of Room Alert may appear in your Devices list in GoToMyDevices.com, only current models (32E/W, 12E, 4E and 3E) can be updated with firmware that pushes sensor data to your account. Older Room Alert models will appear as 'Inactive' and not populate with sensor data.

How To Create A Report In GoToMyDevices.com

GoToMyDevices.com has powerful, eye-catching reporting features that you may use to track trends in your environment.

The steps to create your first report are below. In our example, we're going to create a report that shows specific temperatures in a data center: the temperatures at the front and back of a server rack and on an air conditioner vent.

Creating Your First Report
1. Log in to GoToMyDevices.com.

2. Select Reporting in the navigation bar to the left. The New Report page will appear, where you may select sensors, choose your time range and enter a title.

3. First, select device/sensor pairs in the Add a channel area at the lower left of the screen.
- In the Select a Device drop-down menu, select a Room Alert.
 
- When the matching sensor drop-down menu appears, select a specific sensor on that Room Alert.

- Select Add. The first line in your graph will appear.



- Repeat for as many device/sensor pairs as you wish to see in one graph.
4. Next, select a time range using either the drop-down menu or the calendar feature in the lower right of the screen.
- In the time-range drop-down menu, you may leave the default, Last 24 Hours, or choose another time period. In our example, we're choosing Last 30 Days.



- If you would prefer a specific date range, you may instead select the calendar icon and pick start and end dates. Select Apply to apply your date range.


5. Then, enter a title for your report.
- Select New Report at the top left of the screen and enter a your own title. Ours is called 'Data Center Temperatures.'

- Then press Enter on your keyboard or click outside the title field.

4. Finally, select Save in the top right of the screen to save your report.
Downloading Your Report

To download your report, select the PDF or CSV icon at the top right of the screen.

Re-opening Your Report

To re-open your saved report later:
1. Select Reporting in the navigation bar to the left. The New Report page will open.

2. Select the Folder icon at the top right corner of the screen.

3. Select your report's title from the drop-down menu that appears.


Getting The Most Out Of Your Report

Now that you've created your first report, see our FAQ, How To Get The Most Out Of Reports In GoToMyDevices.com: Tips & Tricks, for useful ways to view your data.

How To Create Alerts In GoToMyDevices.com

You may create alerts for your Room Alert in GoToMyDevices.com by following the same basic workflow each time:
Notify someone
when a device's sensor
is in a certain state.
In the example below, we've created an alert to that will...
Notify my email address
when my Room Alert 3E's | external temperature sensor
is greater than | 80 degrees Fahrenheit:


To set up alerts in GoToMyDevices.com, follow these steps:

Step 1:  Open GoToMyDevices.com.
1. Log in to your account at GoToMyDevices.com.

2. Select Alerts from the navigation bar to the left.

3. If there are no alerts set up yet, you'll immediately see the Notify... when... fields. Otherwise, select New Alert to start the process.
Step 2:  Make your Notify... when... is... choices.
Notify...

1. First, fill in the Email field. You may leave the default email address for your account or enter another email or email-to-SMS address. Then press Enter on your keyboard or click outside the field.

You may alert to any type of email address, including free accounts like Gmail, Yahoo or Outlook.

You may alert to email-to-SMS addresses, in the form of
1234567890@carrierdomainname.com, in order to receive alerts on your cell phone. Please see our FAQ, List of Email-To-SMS Addresses, for common email-to-SMS domain names if you don't already know yours.
when...

2. Then you'll see the Select A Device drop-down menu appear. Select your Room Alert from the drop-down list.



3. Once you've chosen your Room Alert, you'll then see a drop-down list with all of the unit's individual sensors. Select the specific sensor you wish to alert on. (The default is the device's internal temperature sensor.)


is...

4. Next, set the threshold for that sensor. The fields that appear depend on the type of sensor you've chosen. In our example, we have a comparison and value field.
- In the comparison field, choose greater than or less than from the drop-down menu.

- In value, enter a number that makes sense for the scale you're using. In our example, we are measuring temperature in Fahrenheit, so we're going to enter 80 (degrees Fahrenheit).

Step 3: Save and view your alert.
Select Save Alert.

Your alert will now appear in a list on the Alerts page, as will each alert you add to GoToMyDevices.com. Our sample alert is shown below:


Pushing To GoToMyDevices.com

Now that you've set up your first alert in GoToMyDevices.com, you'll want to configure your Room Alert to push sensor data to your account when it exceeds that specific threshold on that specific sensor.

To do so, you may mirror your alert threshold in your Room Alert's native web interface. Please see our FAQ, How To Trigger Push To GoToMyDevices.com More Frequently Than The Default Intervals, for instructions.

How to Download Firmware & Software from GoToMyDevices.com

For access to downloads for your AVTECH products - including firmware, software and SNMP MIB files - log in to your account at GoToMyDevices.com, AVTECH's device monitoring and management service.

How To Download

To download items from GoToMyDevices.com, please follow these steps:
1. Log in to your account at GoToMyDevices.com. If you haven't yet registered for an account, please see our FAQ, How To Register At GoToMyDevices.com, for instructions.

2. In the navigation bar to the left, select Downloads.

3. On the Downloads page, locate your product, and select the green Download button next to it to start the download.

- If you see the Renew MSUS button next to the product, that means AVTECH's Maintenance, Support and Update Service (MSUS) for that product has expired. You may select Renew MSUS to generate an email to AVTECH requesting a renewal quote.

- If you see the Buy Product button next to the product, that means AVTECH does not have you listed as already owning it. You may select Buy Product to visit the product page on AVTECH's web site.

What's Available

The GoToMyDevices.com Downloads page is divided into 4 sections, which you may scroll through to locate the particular product you're looking for:
Firmware Update

- Firmware updates for your Room Alert and TemPageR products are available here.

- Once you download the firmware, use AVTECH's Device Discovery utility or Device ManageR software to perform the update on your device. Please see our FAQ, How To Update Firmware On AVTECH Devices, for instructions.

- Device Discovery and Device ManageR are available on the Downloads page, as shown below.

Utilities

- AVTECH's Device Discovery utility is available in this section.

- You may use Device Discovery to discover and update your Room Alert and TemPageR monitors.

Device ManageR

- AVTECH's Device ManageR software and associated plugins are available here.

- You may use to this software discover, update and monitor your Room Alert and TemPageR devices, as well as discover and monitor your Axis cameras.

SNMP MIBs

- MIB files for Room Alert and TemPageR products are available in this section.

- You may load them in any standard SNMP program to monitor your AVTECH devices.

How To Enable/Disable Push To GoToMyDevices.com

Starting with recent firmware releases, the AVTECH devices listed below automatically push sensor data to AVTECH's new GoToMyDevices.com monitoring and alerting cloud service:
- Room Alert 32E/W, v2.4.0, released July 18, 2014

- Room Alert 12E, v.2.1.0, released August 8, 2014

- Room Alert 4E, v.3.2.0, released August 20, 2014

- Room Alert 3E, v1.3.0, released August 8, 2014
GoToMyDevices.com allows you to 'Manage Devices... Anywhere... Anytime! Easily, conveniently and securely through the cloud.' Please contact your Product Specialist for additional details about this exciting new service, or click here to learn more.

You may configure push to GoToMyDevices.com using Telnet. Please note that Telnet is disabled by default in Windows versions Vista and above. For instructions on enabling it, please see this FAQ: How To Enable Telnet In Windows (Versions Vista And Above).

1. Open Windows Command Prompt, which you may find at the following path on your Windows system: Start--> All Programs--> Accessories--> Command Prompt.

2. At the prompt, enter the following command, as shown in the example below.
   
     telnet <Room Alert IP address> 9999

3. If you are prompted for your Room Alert password, enter it and then press the Enter key on your keyboard. Otherwise, simply press Enter.
You must press Enter within a few seconds or you'll get a 'Connection to host lost' message. If you see that message, press Enter to get the prompt back and re-enter the telnet command from Step 2.
4. The Telnet menu will appear as shown below.

5. At the 'Your choice?' prompt, enter '80.'
6. The 'Enable GoToMyDevices.com push?' prompt appears. From here, you can either disable or re-enable push:
Disable

- To disable, enter 'N.'


OR

Re-enable / Configure

- To re-enable, enter 'Y.'

- Then enter the time interval between pushes that you'd prefer. You may choose one of the following:
- For a 60 minute interval, enter '1.' (60 minutes is the default.)
- For a 12-hour interval, enter '2.'
- For a 24-hour interval, enter '3.'
7. Then, the Telnet menu will reappear. This time, at the 'Your choice?' prompt, enter '9,' which corresponds to 'save and exit.'

8. Once you see the 'Parameters stored' and  'Connection to host lost' messages, you may close Windows Command Prompt.

9. Your Room Alert will reboot with you new settings for push to GoToMyDevices.com.

How To Get The Most Out Of Reports In GoToMyDevices.com: Tips & Tricks

GoToMyDevices.com has powerful, eye-catching reporting features that you may use to track trends in your environment. Reports appear on your screen as detailed, easy-to-read graphs that you can manipulate in a number of useful ways:
Slide a common point across the graph

Bold individual lines

Zoom in on sensor values (horizontally) and time periods (vertically)

Move the view up & down, left & right
Below is a simple graph that we'll use to demonstrate these reporting features:

Slide
Put your cursor anywhere inside the graph. The graph will pick up the vertical common point of all the graphed sensors and show you their individual readings at that moment.

Slide you cursor back and forth horizontally to see the readings change through time.

Bold
Put your cursor on one of the lines in the graph. That line will bold.

Move your cursor up and down in the graph to bold different lines.


Zoom

Using your mouse, select sections of the graph the way you select text in a document: left click, hold, highlight and release.
Highlight a vertical section of the graph to zoom in on the values.




Highlight a horizontal section of the graph to zoom in on the time.



To return the view to its original state, double click anywhere in the graph.

Move

While you are in a zoomed view, press Shift on your keyboard while holding down the left button on your mouse.
Drag your mouse back and forth to move the view left and right.

Original view



View moved to the left



Drag your mouse up and down to move the view higher and lower.

Original view



View moved up

How To Register At GoToMyDevices.com

GoToMyDevices.com allows you to 'Manage Devices... Anywhere... Anytime! Easily, conveniently and securely through the cloud.' Please contact your Product Specialist for additional details about this exciting new service, or click here to learn more.

You can view instructions in a video here:



Follow the steps below to register for an account at GoToMyDevices.com:

1. In your web browser, go to https://GoToMyDevices.com.

2. Select Register in the top right corner of the page.

3. The Already an AVTECH customer? pop up will appear.
- In Email, enter the email address that AVTECH has on file for you.

- Then select Register.


4. After a moment, you'll see confirmation that an email has been sent to the address you entered.
5. Check your email for the GoToMyDevices - New Account Registration Request message. Select the registration link in the message to continue the process.

6. The link will take you to the Register Your Account page. Enter a password of at least 6 characters and select Create Account.

7. After your account has been processed, you will be brought to the Welcome screen; from there, your account is ready to use.

             

How To Trigger Push To GoToMyDevices.com More Frequently Than The Default Intervals

Room Alerts with push to GoToMyDevices.com enabled automatically update your GoToMyDevices.com account with sensor data at defined intervals. Please see our FAQ, How To Enable/Disable Push To GoToMyDevices.com, for a list of models and firmware versions that have this exciting new feature.

Default Push To GoToMyDevices.com


By default, push to GoToMyDevices.com happens at these times:
- When your unit first boots (and every time it reboots).

- When your unit's internal temperature sensor reading rises or falls by 1 whole degree Celsius.

- When any switch sensor on your unit changes state from open to closed (and vice versa).

- Once an hour after the initial push after boot (or reboot), regardless of the state of any of your unit's sensors.
'Alarm On' Push To GoToMyDevices.com

You may also do additional configuration on your Room Alert's native web interface to force it to push more often than the default methods. Setting up 'Alarm On' thresholds in your Room Alert's web interface causes the unit to push when sensors:
- Enter the alarm state.

- Clear that alarm state.
Configuring 'Alarm On' Thresholds In Room Alert

To configure thresholds on your Room Alert's native web interface, follow these steps:

Step 1. Open your Room Alert's web interface.

You may open your Room Alert's web interface from GoToMyDevices.com:
1. Log in to your account at GoToMyDevices.com.
 
2. In GoToMyDevices.com, select Devices from the navigation bar to the left.

2. Then select your Room Alert from the list.



3. When your unit's Sensor Details page opens, select Device Interface in the upper right corner.



4. Your Room Alert's native web interface will open in a new window.
- Select the Settings tab at the top of the screen.

- Then select Sensors in the navigation bar to the left.

Step 2. Add your first threshold.

To add a threshold, follow these steps. (For our first threshold, we're going to make only one change: a high temperature threshold for Sensor 2.)
1. Locate your sensor's interface. In this case, we are working with Sensor 2, which has a Digital Temperature & Humidity Sensor connected.

2. In the 'Alarm On' section of the sensor's interface, enter a value (or make a selection, depending on the sensor). In this case, we're entering '80' in the Temperature High field.
- This means that Sensor 2 will enter an alert state when the temperature rises above 80 F.

- It will clear the alert state when the temperature falls below 80 F.
2. Select Accept Changes at the bottom of the page to temporarily save the change.

3. Select Save Settings in the navigation bar to the left. The Room Alert will reboot with the new setting.


In our example, this Room Alert will now push to GoToMyDevices.com under all of the default circumstances, plus when Sensor 2 alarms and clears on the newly-configured threshold.

Step 3. Add More Thresholds


Now we'll add thresholds for all of the other 'Alarm On' Highs and Lows by going through the same steps for each sensor:


Notice that in addition to the sensor thresholds, there is the additional option to Trigger Alarm If Sensor Is Disconnected? (This applies only to external digital sensors.)

With these settings, this Room Alert will push under of the default circumstances, plus:
When these sensors alert and clear:
- Sensor 1 on the Temperature High threshold (above 80, alert; below 80, clear)

- Sensor 1 on the Temperature Low threshold (below 60, alert; above 60, clear)

- Sensor 2 on the Temperature High (above 80, alert; below 80, clear)

- Sensor 2 on the Temperature Low (below 55, alert; above 55, clear)

- Sensor 2 on the Humidity High (above 40, alert; below 40, clear)

- Sensor 2 on the Humidity Low (below 30, alert; above 30, clear)
And when you physically disconnect Sensor 2 from the unit. (Note that this type of alert does not have a corresponding 'clear' when you plug the digital sensor back in.)
As you can see, by setting up 'Alarm On' thresholds in your Room Alert, you can increase the pushes from your Room Alert to GoToMyDevices.com significantly.

If you already have a Room Alert with existing 'Alarm On' thresholds

If you already own a Room Alert with existing alarm thresholds configured, you don't need to change them; Room Alert will automatically push to GoToMyDevices.com when your Room Alert goes into and clears those alarm states.

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