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How To Set Up Push To Device ManageR

Room Alert ‘S’ models are not compatible with Device ManageR.

Push to Device ManageR was removed from the following Room Alert ‘E’ models, as of these firmware versions:

  • Room Alert 32E v3.3.0 released June 4, 2021
  • Room Alert 12E v3.3.0 released June 4, 2021
  • Room Alert 4E v4.4.0 released June 4, 2021
  • Room Alert 3E v2.4.0 released June 4, 2021

Typically, you will not need to enable push to Device ManageR in your Room Alert monitor. However, if you are unable to discover your Room Alert automatically or with the software’s Advanced Discovery feature, you may find push to be the best fit. Push to Device ManageR is available in legacy Room Alert models.

If you enable push to Device ManageR in your Room Alert, it must be the only way the unit is discovered in Device ManageR. Push to Device ManageR conflicts with the software’s automatic and advanced discovery methods.

How to configure Device ManageR push

To successfully use push to Device ManageR, you must configure both the Room Alert Monitor and the Device ManageR software. Please follow both steps below:
Step 1: Configure Your Room Alert Monitor

To configure your Room Alert Monitor to push to Device ManageR, please follow these steps:

  1. Open your Room AlertMonitor’s web interface. You may open the interface using Device Discovery, Device ManageR, or your account at RoomAlert.com. You may also type the IP address of the unit directly into the address bar of your web browser.
  2. Select Settings in the navigation bar to the left.
  3. Select Advanced in the menu that appears below Settings.
  4. In the Advanced Settings page, select Device ManageR Configuration.
  5. In the Device ManageR Configuration page:
    1. Select Enable Push.
    2. In Server IP Address, enter the IP address of the computer that Device ManageR is installed on.
    3. In Server Port, you may leave the default, 8080, unless you have changed Device ManageR’s HTTP port to another number. (You may check Device ManageR’s HTTP port by opening Device ManageR and navigating to Settings–>Web Server–>Port For Web Access.)
    4. In Push Interval, you may leave the default, 1 Minute, or choose a larger time interval from the drop-down menu.
    5. Select Save Settings at the top or bottom of the page. Your Room Alert Monitor will automatically reboot and commit your changes.

RA_Settings_Advanced_Push_to_ADM

Step 2: Configure Device ManageR

When a Room Alert Monitor pushes to Device ManageR, Device ManageR must not also be attempting to discover it with automatic discovery (UPD broadcast) or Advanced Discovery (TCP scan).

These instructions require you to start and stop the Device ManageR service. This FAQ shows you how: How To Stop, Start And Restart The Device ManageR Service.

First, disable UDP broadcasts and UDP communications.

Please note that when you disable UDP, no devices will be discovered automatically by Device ManageR.

  1. Open Device ManageR in your web browser. You may open it by entering ‘localhost:8080’ or ‘<IP address of Device ManageR’s host system>:8080’ in your browser’s address bar.
  2. Navigate to Settings–>Discovery in the navigation bar to the left.
  3. In the Discovery page:
    1. Select Disable Auto Discovery.
    2. Select Disable UDP Communications.
  4. Select Save Settings to save your changes.

ADM_Settings_Discovery_Disable_UDP

5. You’ll need to restart the Device ManageR service at least once as part of preparing Device ManageR for push—you can do that now, or you can do it as part of the steps below (or both). Any device that was previously discovered only by automatic discovery will no longer appear in Device ManageR once you restart.

Next, remove your Room Alert Monitor from Device ManageR’s TCP host list if it’s there.

You only need to perform this step if you have previously discovered your Room Alert Monitor using the Advanced Discovery feature. If so, your Room Alert Monitor will be listed on the tcphostlist.txt file in your Device ManageR program files, and Device ManageR will continue to attempt to discover it using a TCP scan. You’ll need to remove the Room Alert Monitor from this list so that the two methods of discovery (push to Device ManageR from the Room Alert and TCP scan from Device ManageR) don’t conflict.

You may remove your Room Alert Monitor from the TCP host list with the steps below.

  1. Stop the Device ManageR service.
  2. In Device ManageR’s host system, navigate to Device ManageR’s installation directory (C:\Program Files\AVTECH Device ManageR or C:\Program Files (x86)\AVTECH Device ManageR by default).
  3. Open the ‘conf’ folder.
  4. Then open the ‘tcphostlist.txt’ file using Notepad or another text editor.
    1. Erase the IP address(es) you no longer wish to discover using a TCP scan.
    2. Save the ‘tcphostlist.txt’ file. (You may need to give yourself Windows administrator permissions to do this.)
    3. Close the ‘tcphostlist.txt’ file.
  5. Start the Device ManageR service.

What triggers a push from your Room Alert

This feature pushes sensor data to your installation of Device ManageR at scheduled intervals (as low as 1 minute) and under the following conditions:

– When your unit first boots (and every time it reboots).

– When an external digital sensor is first connected or disconnected.

– When your unit’s internal or an external temperature sensor reading rises or falls by 2 whole degree Celsius.

– When your unit’s internal or an external humidity sensor reading rises or falls by 5 percent relative humidity.

– When any switch sensor on your unit changes state from open to closed (and vice versa).

– Room Alert 4E only: when a ping changes from reachable to unreachable (and vice versa).

– When your unit’s built-in or an external analog sensor rises or falls by 0.25 volts.

– When any Light Tower or relay is manually toggled on/off.

– When a threshold you’ve set on the Room Alert Monitor’s Settings Sensors page is exceeded (and when that condition clears).

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Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W