{"id":10483,"date":"2018-03-21T15:21:34","date_gmt":"2018-03-21T19:21:34","guid":{"rendered":"http:\/\/avtech.com\/articles\/?p=10483"},"modified":"2025-01-06T13:00:16","modified_gmt":"2025-01-06T18:00:16","slug":"how-to-remove-device-from-your-roomalert-com-account","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/10483\/how-to-remove-device-from-your-roomalert-com-account\/","title":{"rendered":"How To Remove A Device From Your RoomAlert.com Account"},"content":{"rendered":"
If your Room Alert Monitor appears as Offline<\/em> or Not Connected<\/em> in your Room Alert Account, please see How To Troubleshoot A Room Alert Monitor Not Pushing Sensor Data To RoomAlert.com<\/a>. Removing the device and re-registering it will not resolve the issue.<\/strong><\/div><\/div>\n
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\nIf you have a Room Alert Monitor that will no longer be used, you may move it from the Inventory<\/em> list in your Room Alert Account to the Archived<\/em> list. Once the device has been archived, you can still access its historical data.<\/p>\n

If you would like to permanently delete a device and all of its logged data, you may delete it from the Archived<\/em> list. Please note that this cannot be undone. <\/div><\/div>\n

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<\/span>Archive a Room Alert Monitor.<\/div>
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If you remove a device from your Inventory<\/em> list, that device will then be available in your Archived<\/em> list. In the Archived<\/em> list, you may view and download historical data that was collected before the device was archived. Going forward, no new data for this device will be stored under the Archived<\/em> list. Any existing alerts for this device will also be automatically deleted.<\/p>\n

To archive a device:<\/p>\n

1. Log in to your account at RoomAlert.com<\/a>.<\/p>\n

In order to archive a device, you must log in as an admin-level or operator-level user. For more information, please see the \u201cTypes of user roles\u201d section of our FAQ, How To Manage User Access To Your RoomAlert.com Account<\/a>.<\/em><\/p>\n

2. In the navigation bar to the left, select Devices<\/strong>.<\/p>\n

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3. In Inventory<\/em>, you\u2019ll see a list of the Room Alert Monitors registered to your account.<\/p>\n

– You may see suspended devices listed in your Inventory. Please note that the Room Alert Account still logs data from suspended devices; the data is simply not accessible while the device is suspended.<\/em><\/p>\n

4. Locate the device that you wish to archive.<\/p>\n

5. Then select the archive (file cabinet) icon next to the device.<\/p>\n

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6. Review the information in the Archive Device<\/em> dialog box, and then select Archive This Device<\/strong>.<\/p>\n

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7. The device will now appear under the Archived<\/em> tab, as shown below.<\/p>\n

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8. To download historical data for the device, click on the device name to open its Device Details<\/em> page.<\/p>\n

– For more information, please see How To Export Sensor Data From Your RoomAlert.com Account<\/a>.<\/em><\/p>\n

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A device will also get automatically moved into your Archived<\/em> list if it is transferred to another organization’s Room Alert Account. <\/div><\/div>\n<\/div><\/div>\n
<\/span>Permanently delete a Room Alert Monitor.<\/div>
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After you’ve archived a device, you have the option to permanently delete it from your account. Once this is done, the device will no longer appear in your Archived<\/em> list, and you will no longer have access to the data that was being stored under the Archived<\/em> tab.<\/p>\n

To delete a device:<\/p>\n

1. Log in to your account at RoomAlert.com<\/a>.<\/p>\n

In order to remove a device, you must log in as an admin-level or operator-level user. For more information, please see the \u201cTypes of user roles\u201d section of our FAQ, How To Manage User Access To Your RoomAlert.com Account<\/a>.<\/em><\/p>\n

2. In the navigation bar to the left, select Devices<\/strong>.<\/p>\n

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3. Then open the Archived<\/strong> tab.<\/p>\n

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4. Locate the device that you wish to delete.<\/p>\n

5. Then select the delete (trash can) icon next to the device.<\/p>\n

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6. Review the information in the Delete Device<\/em> dialog box, and then select Delete This Device<\/strong>.<\/p>\n

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7. The device will no longer appear in your account.<\/p>\n

If a device is transferred out of your account and then transferred back into your account, it may appear simultaneously in both the Inventory<\/em> and Archived<\/em> tabs. The listing under the Archived<\/em> tab includes logged data from before the initial transfer. The active listing under the Inventory<\/em> tab includes data that has been logged since the device was moved back into your account.<\/p>\n

If you delete the device listing from the Archived<\/em> tab, it will not affect the active device listing under the Inventory<\/em> tab. <\/div><\/div>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[5],"tags":[],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\t\n