{"id":11273,"date":"2018-06-05T15:55:13","date_gmt":"2018-06-05T19:55:13","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=11273"},"modified":"2025-01-06T12:58:37","modified_gmt":"2025-01-06T17:58:37","slug":"how-to-discover-your-room-alert-monitor-with-a-packet-analyzer-program-advanced-troubleshooting","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/11273\/how-to-discover-your-room-alert-monitor-with-a-packet-analyzer-program-advanced-troubleshooting\/","title":{"rendered":"How To Discover Your Room Alert Monitor With A Packet Analyzer Program (Advanced Troubleshooting)"},"content":{"rendered":"<p>If all other methods for discovering your Room Alert Monitor have failed, one last step to try is using a packet analyzer program such as <a href=\"https:\/\/www.wireshark.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">Wireshark<\/a>. Typically, you&#8217;d take this step after you&#8217;ve attempted to\u00a0<a href=\"https:\/\/avtech.com\/articles\/230\/how-to-connect-a-room-alert-monitor-directly-to-a-computer-advanced-troubleshooting\/\" target=\"_blank\" rel=\"noopener noreferrer\">discover the Room Alert by connecting it directly to a computer<\/a>, but you can also use Wireshark while your Room Alert is connected to your regular network.<\/p>\n<div class=\"su-note\"  style=\"border-color:#bcc3cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6dde7;border-color:#ffffff;color:#305d8c;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\">\n<p>If you don&#8217;t already have this program, you may download it from\u00a0<a href=\"https:\/\/www.wireshark.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.wireshark.org\/<\/a>. You may follow the on-screen prompts to install it.<\/p>\n<\/div><\/div>\n<h5>To find the IP address of your unit using Wireshark, follow the instructions below:<\/h5>\n<p style=\"padding-left: 30px;\">1. Have the MAC address of your Room Alert handy. This FAQ shows you where to look:\u00a0<a href=\"https:\/\/avtech.com\/articles\/201\/find-mac-address-room-alert-monitor\/\" target=\"_blank\" rel=\"noopener noreferrer\">Where To Find The MAC Address Of A Room Alert Monitor<\/a>.<\/p>\n<p style=\"padding-left: 30px;\">2. Open Wireshark. You may open it by navigating to <strong>Start\u2192<\/strong>\u00a0<strong>Wireshark<\/strong> in Windows.<\/p>\n<p style=\"padding-left: 30px;\">3. The <em>Welcome to Wireshark<\/em> window appears. In the <em>Capture<\/em>\u00a0section, you&#8217;ll see a list of networks your computer is associated with.<\/p>\n<p style=\"padding-left: 30px;\">4. Double-click the network that your Room Alert is on. In our example, we are choosing the network called <em>Ethernet<\/em>.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Welcome_Screen.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11275\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Welcome_Screen.png\" alt=\"\" width=\"600\" height=\"216\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Welcome_Screen.png 960w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Welcome_Screen-300x108.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Welcome_Screen-768x276.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">5. The <em>Capturing from<\/em> window appears with\u00a0the\u00a0<em>Apply a display filter . . . <\/em>field towards the top of the screen.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Capturing_from_Apply_a_display_filter.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11319\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Capturing_from_Apply_a_display_filter.png\" alt=\"\" width=\"600\" height=\"64\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Capturing_from_Apply_a_display_filter.png 962w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Capturing_from_Apply_a_display_filter-300x32.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Capturing_from_Apply_a_display_filter-768x82.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">6. In that field, enter the following:<\/p>\n<p style=\"padding-left: 60px;\">eth.addr==<em>Your Room Alert&#8217;s MAC Address<\/em><\/p>\n<p style=\"padding-left: 60px;\"><strong>Example: <\/strong><\/p>\n<p style=\"padding-left: 90px;\"><strong>eth.addr==1A:2B:3C:4D:5E:6F<\/strong><\/p>\n<p style=\"padding-left: 60px;\"><em>You may use colons or hyphens as separators in the MAC address.<\/em><\/p>\n<p style=\"padding-left: 30px;\">7. Hit the <em>Enter<\/em> key on your keyboard or select the blue button with the white arrow to apply your filter.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Filter_Field_Filter_by_MAC.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11333\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Filter_Field_Filter_by_MAC.png\" alt=\"\" width=\"600\" height=\"19\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Filter_Field_Filter_by_MAC.png 810w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Filter_Field_Filter_by_MAC-300x10.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Filter_Field_Filter_by_MAC-768x25.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">8. You&#8217;ll then see the network traffic to and from your Room Alert.\u00a0<strong>If you don&#8217;t see any traffic at all, reboot the Room Alert by disconnecting it from power and then reconnecting it.<\/strong><\/p>\n<p style=\"padding-left: 30px;\">9.\u00a0You may find your Room Alert&#8217;s IP address in the <em>Source<\/em>, <em>Destination<\/em> or <em>Info<\/em> column.<\/p>\n<p style=\"padding-left: 60px;\">&#8211; This screenshot from Wireshark shows the Room Alert (on DHCP) first booting up on its regular network. You can see its IP address is 192.168.2.88, which shows up in several places in the capture.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Ethernet_Traffic_Filtered_by_MAC_Regular_Network.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11313\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Ethernet_Traffic_Filtered_by_MAC_Regular_Network.png\" alt=\"\" width=\"600\" height=\"176\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Ethernet_Traffic_Filtered_by_MAC_Regular_Network.png 910w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Ethernet_Traffic_Filtered_by_MAC_Regular_Network-300x88.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Ethernet_Traffic_Filtered_by_MAC_Regular_Network-768x225.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p style=\"padding-left: 60px;\">&#8211; This screenshot from Wireshark shows the Room Alert (on DHCP) first booting up while it is connected directly to a computer. You can see its random 169.254.xxx.xxx IP address in the <em>Info<\/em> column.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Ethernet_Traffic_Filtered_by_MAC_Off_Network.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11316\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Ethernet_Traffic_Filtered_by_MAC_Off_Network.png\" alt=\"\" width=\"600\" height=\"178\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Ethernet_Traffic_Filtered_by_MAC_Off_Network.png 962w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Ethernet_Traffic_Filtered_by_MAC_Off_Network-300x89.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/06\/Wireshark_Ethernet_Traffic_Filtered_by_MAC_Off_Network-768x228.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If all other methods for discovering your Room Alert Monitor have failed, one last step to try is using a packet analyzer program such as Wireshark. Typically, you&#8217;d take this step after you&#8217;ve attempted to\u00a0discover the Room Alert by connecting it directly to a computer, but you can also use Wireshark while your Room Alert [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-11273","post","type-post","status-publish","format-standard","hentry","category-room-alert"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Discover Your Room Alert Monitor With A Packet Analyzer Program (Advanced Troubleshooting) - AVTECH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/11273\/how-to-discover-your-room-alert-monitor-with-a-packet-analyzer-program-advanced-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Discover Your Room Alert Monitor With A Packet Analyzer Program (Advanced Troubleshooting) - AVTECH\" \/>\n<meta property=\"og:description\" content=\"If all other methods for discovering your Room Alert Monitor have failed, one last step to try is using a packet analyzer program such as Wireshark. 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