{"id":11437,"date":"2018-07-25T12:54:33","date_gmt":"2018-07-25T16:54:33","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=11437"},"modified":"2026-03-14T21:39:22","modified_gmt":"2026-03-15T01:39:22","slug":"how-to-comment-on-alerts-in-your-roomalert-com-account","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/11437\/how-to-comment-on-alerts-in-your-roomalert-com-account\/","title":{"rendered":"How To Comment On Alerts In Your RoomAlert.com Account"},"content":{"rendered":"<p>You can comment in an alert conversation at any time\u2014while it is in a <em>clear<\/em>, <em>alarm<\/em>, or <em>acknowledged<\/em> state\u2014in order to share knowledge with your team and document details about the sensor or the environment it&#8217;s monitoring. Each time a new comment is added, all of the alert&#8217;s configured actions are notified.<\/p>\n<p>Follow these steps to comment on an alert through RoomAlert.com:<\/p>\n<p style=\"padding-left: 30px;\">1. Log in to your account at <a href=\"http:\/\/roomalert.com\" target=\"_blank\" rel=\"noopener\">RoomAlert.com<\/a>.<\/p>\n<p style=\"padding-left: 60px;\"><em>In order to comment on an alert, you must log in as an admin-level or operator-level user. For more information, please see the \u201cTypes of user roles\u201d section of our FAQ, <a href=\"https:\/\/avtech.com\/articles\/23734\" target=\"_blank\" rel=\"noreferrer noopener\">How To Manage User Access To Your RoomAlert.com Account<\/a>.<\/em><\/p>\n<p style=\"padding-left: 30px;\">2. Select <strong>Alerts<\/strong> from the navigation bar to the left.<br \/>\n<a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/SelectAlertsPage.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-29942\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/SelectAlertsPage-152x300.png\" alt=\"\" width=\"152\" height=\"300\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/SelectAlertsPage-152x300.png 152w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/SelectAlertsPage.png 219w\" sizes=\"auto, (max-width: 152px) 100vw, 152px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">3. In your <em>Alert List<\/em> tab, you&#8217;ll see a list of all of your configured alerts. Click on an alert to open its interface.<br \/>\n<a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertsList.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29943\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertsList.png\" alt=\"\" width=\"700\" height=\"219\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertsList.png 1361w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertsList-300x94.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertsList-1024x320.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertsList-768x240.png 768w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">4. Select the <strong>Conversation<\/strong>&nbsp;tab in the lower right corner.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_WriteAComment.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29948\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_WriteAComment.png\" alt=\"\" width=\"650\" height=\"660\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_WriteAComment.png 1109w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_WriteAComment-295x300.png 295w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_WriteAComment-1009x1024.png 1009w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_WriteAComment-768x780.png 768w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">5. Type your message into the <em>Write a comment&#8230;<\/em> field.<br \/>\n&nbsp; &nbsp;&nbsp; &nbsp;<a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_WriteACommentBox.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29939\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_WriteACommentBox.png\" alt=\"\" width=\"290\" height=\"300\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_WriteACommentBox.png 554w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_WriteACommentBox-290x300.png 290w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">6. Then the arrow to send the message.<br \/>\n<a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_SendComment.png\">&nbsp; &nbsp; &nbsp; <\/a><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_SendComment.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29940\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_SendComment.png\" alt=\"\" width=\"290\" height=\"300\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_SendComment.png 554w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_SendComment-290x300.png 290w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/a><br \/>\n7. Your message will now appear in the conversation thread and can be viewed by other users on the account.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_CommentSent.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-29941\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_CommentSent.png\" alt=\"\" width=\"290\" height=\"355\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_CommentSent.png 554w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/AlertDetails_CommentSent-245x300.png 245w\" sizes=\"auto, (max-width: 290px) 100vw, 290px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">8. Each of the alert&#8217;s configured email actions will receive a notification about your comment. Any users that are watching the alert through the <a href=\"https:\/\/avtech.com\/articles\/25913\/\" target=\"_blank\" rel=\"noopener\">Room Alert App<\/a> will also receive a notification.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can comment in an alert conversation at any time\u2014while it is in a clear, alarm, or acknowledged state\u2014in order to share knowledge with your team and document details about the sensor or the environment it&#8217;s monitoring. Each time a new comment is added, all of the alert&#8217;s configured actions are notified. Follow these steps [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-11437","post","type-post","status-publish","format-standard","hentry","category-roomalert-com"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Comment On Alerts In Your RoomAlert.com Account - AVTECH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/11437\/how-to-comment-on-alerts-in-your-roomalert-com-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Comment On Alerts In Your RoomAlert.com Account - AVTECH\" \/>\n<meta property=\"og:description\" content=\"You can comment in an alert conversation at any time\u2014while it is in a clear, alarm, or acknowledged state\u2014in order to share knowledge with your team and document details about the sensor or the environment it&#8217;s monitoring. Each time a new comment is added, all of the alert&#8217;s configured actions are notified. 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