{"id":11438,"date":"2018-07-25T12:54:38","date_gmt":"2018-07-25T16:54:38","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=11438"},"modified":"2025-07-11T11:25:22","modified_gmt":"2025-07-11T15:25:22","slug":"how-to-customize-alert-notifications-in-your-roomalert-com-account","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/11438\/how-to-customize-alert-notifications-in-your-roomalert-com-account\/","title":{"rendered":"How To Customize Alert Notifications In Your RoomAlert.com Account (VIDEO)"},"content":{"rendered":"<p>If your organization&#8217;s Room Alert Account has been upgraded to the Professional level&nbsp;or higher, you can customize email and text message alert notifications.<\/p>\n<p>You may view a video demonstration of customizing notifications below.<\/p>\n<p><iframe loading=\"lazy\" title=\"Room Alert Account: How To Customize Alert Notifications\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/x8LlZ0QnPgA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Step 1: Open your alert's interface.<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>Follow these steps to&nbsp;open the alert&#8217;s interface:<\/p>\n<p style=\"padding-left: 30px;\">1. Log in to your account at <a href=\"http:\/\/roomalert.com\" target=\"_blank\" rel=\"noopener\">RoomAlert.com<\/a>.<\/p>\n<p style=\"padding-left: 60px;\"><em>In order to edit parts of an alert, you must log in as an admin-level or operator-level user. For more information, please see the \u201cTypes of user roles\u201d section of our FAQ, <a href=\"https:\/\/avtech.com\/articles\/23734\" target=\"_blank\" rel=\"noreferrer noopener\">How To Manage User Access To Your RoomAlert.com Account<\/a>.<\/em><\/p>\n<p style=\"padding-left: 30px;\">2. Select <strong>Alerts<\/strong> from the navigation bar to the left.<\/p>\n<p style=\"padding-left: 30px;\">3. In your <em>Alert List<\/em> tab, you&#8217;ll see a list of all of your configured alerts. Click on an alert to open its interface.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Select_Alert-Email.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11664\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Select_Alert-Email.png\" alt=\"\" width=\"600\" height=\"240\"><\/a><\/p>\n<p style=\"padding-left: 30px;\">4. Here,&nbsp;you can&nbsp;configure advanced features.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertInterface-Email.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11629\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertInterface-Email.png\" alt=\"\" width=\"600\" height=\"405\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertInterface-Email.png 972w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertInterface-Email-300x202.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertInterface-Email-768x518.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Step 2: Customize the alert notifications.<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>Follow these steps to customize your notification text.<\/p>\n<hr>\n<h4>First, open the notification&nbsp;templates.<\/h4>\n<p style=\"padding-left: 30px;\">1. Select <strong>Options <\/strong>in the upper right corner of the alert interface.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertInterface_Options.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11608\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertInterface_Options.png\" alt=\"\" width=\"600\" height=\"285\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertInterface_Options.png 972w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertInterface_Options-300x142.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_AlertInterface_Options-768x364.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">2. You may&nbsp;customize both the email and text message templates, by selecting the <strong>Custom<\/strong> radio buttons.<\/p>\n<p style=\"padding-left: 60px;\">&#8211; In our example, we&#8217;re going to customize the Email Template.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Options_Custom.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11726\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Options_Custom.png\" alt=\"\" width=\"500\" height=\"287\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Options_Custom.png 1046w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Options_Custom-300x172.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Options_Custom-768x441.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/RAA_Options_Custom-1024x588.png 1024w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">3. Two tabs will appear for&nbsp;the custom email template:<\/p>\n<p style=\"padding-left: 60px;\">&#8211; In <em>Triggered<\/em>, you can customize the notification&nbsp;that will be sent when an alert is triggered.<\/p>\n<p style=\"padding-left: 60px;\">&#8211;&nbsp;In <em>Cleared<\/em>, you can customize the notification&nbsp;that will be sent when an alert clears.<\/p>\n<p style=\"padding-left: 30px;\">4. Both the Triggered and Cleared templates populate with the default text for the&nbsp;<em>Subject<\/em> and <em>Body<\/em> fields.<\/p>\n<p style=\"padding-left: 30px;\">5. Put your cursor into any of these fields to begin editing.<\/p>\n<p style=\"padding-left: 60px;\">&#8211; You can highlight, cut, copy, paste, delete and type static text, as you would in a text editing program.<\/p>\n<p style=\"padding-left: 60px;\">&#8211; You can also insert keywords into both the <em>Subject <\/em>and <em>Body<\/em> fields.<\/p>\n<hr>\n<h4>Next, enter keywords<\/h4>\n<p>Keywords, which appear in capital letters inside brackets, are placeholders for specific information that will appear in the actual email.<\/p>\n<p>For example, the keyword [ALERT_NAME] in the default alert subject would be replaced with the name of our alert, \u201cExample RA12E Internal Sensor Alert,\u201d when the alert email is sent.<\/p>\n<p style=\"padding-left: 30px;\">To enter a keyword:<\/p>\n<p style=\"padding-left: 60px;\">1. Place your cursor where you&#8217;d like to insert the keyword.<\/p>\n<p style=\"padding-left: 60px;\">2. Select the<strong> Insert&nbsp;Keyword<\/strong>&nbsp;button to open the <em>Keywords<\/em> window.<\/p>\n<p style=\"padding-left: 90px;\"><a href=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/08\/Insert_Keyword-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5635\" src=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/08\/Insert_Keyword-1.png\" alt=\"Insert_Keyword\" width=\"500\" height=\"213\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/08\/Insert_Keyword-1.png 829w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/08\/Insert_Keyword-1-300x128.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/08\/Insert_Keyword-1-768x327.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<p style=\"padding-left: 60px;\">3. Select&nbsp;a&nbsp;keyword from the list to insert it into your template.<\/p>\n<p style=\"padding-left: 90px;\"><a href=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/08\/Keyword_List-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5636\" src=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/08\/Keyword_List-1.png\" alt=\"Keyword_List\" width=\"400\" height=\"437\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/08\/Keyword_List-1.png 598w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/08\/Keyword_List-1-275x300.png 275w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<hr>\n<h4>Finally, save your&nbsp;changes.<\/h4>\n<p style=\"padding-left: 30px;\">When you are done customizing your&nbsp;Email and Text Message Notification Templates, select <strong>Save Changes<\/strong> at the bottom of the screen.<\/p>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/Options_Save_Changes.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-11727\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/Options_Save_Changes.png\" alt=\"\" width=\"500\" height=\"322\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/Options_Save_Changes.png 1006w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/Options_Save_Changes-300x193.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/07\/Options_Save_Changes-768x495.png 768w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<p>You may also display other sensor readings in alert notifications. For more information, please see <a href=\"https:\/\/avtech.com\/articles\/11439\/how-to-add-additional-sensor-readings-to-alert-notifications-in-your-roomalert-com-account\" target=\"_blank\" rel=\"noopener\">How To Add Additional Sensor Readings To Alert Notifications In Your RoomAlert.com Account<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<p><strong><em>For information about other advanced alerting features, please see <a href=\"https:\/\/avtech.com\/articles\/5508\/configure-advanced-alerting-features-roomalert-com-account-video\/\" target=\"_blank\" rel=\"noopener\">How To Configure Advanced Alerting Features In Your RoomAlert.com Account<\/a>.<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your organization&#8217;s Room Alert Account has been upgraded to the Professional level&nbsp;or higher, you can customize email and text message alert notifications. You may view a video demonstration of customizing notifications below. For information about other advanced alerting features, please see How To Configure Advanced Alerting Features In Your RoomAlert.com Account.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11438","post","type-post","status-publish","format-standard","hentry","category-articles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Customize Alert Notifications In Your RoomAlert.com Account (VIDEO) - AVTECH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/11438\/how-to-customize-alert-notifications-in-your-roomalert-com-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Customize Alert Notifications In Your RoomAlert.com Account (VIDEO) - AVTECH\" \/>\n<meta property=\"og:description\" content=\"If your organization&#8217;s Room Alert Account has been upgraded to the Professional level&nbsp;or higher, you can customize email and text message alert notifications. 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