{"id":12382,"date":"2024-11-20T16:06:23","date_gmt":"2024-11-20T21:06:23","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=12382"},"modified":"2025-01-08T09:21:17","modified_gmt":"2025-01-08T14:21:17","slug":"what-to-do-if-a-firmware-update-fails","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/12382\/what-to-do-if-a-firmware-update-fails\/","title":{"rendered":"What To Do If A Firmware Update Fails"},"content":{"rendered":"<p>If you attempt to update the firmware on one of your Room Alert Monitors and the process fails, it can cause issues with the unit. Typically, these issues can\u00a0be resolved with a little troubleshooting.<\/p>\n<p>The tabs below list some of the reasons a firmware update might fail, potential symptoms of a failed firmware update, as well as troubleshooting steps.<\/p>\n<p><em>* Please note that the Room Alert 32S, 12S &amp; 3S are not compatible with Device ManageR or the Device Discovery utility.<\/em><\/p>\n<div class=\"su-tabs su-tabs-style-default su-tabs-mobile-stack\" data-active=\"1\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\"><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Causes of failures<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Symptoms of failure<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Troubleshooting<\/span><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Causes of failures\">\n<p>Select the tabs below to learn about some of the reasons a firmware update might fail.<\/p>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Update timed out<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<div class=\"su-note\"  style=\"border-color:#bcc3cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6dde7;border-color:#ffffff;color:#305d8c;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\">\n<ul>\n<li>For all \t\t<a\t\t\t\thref=\"javascript:void(0)\"\r\n\t\t\t\tclass=\"sgpb-show-popup sgpb-popup-id-17601\"\r\n\t\tdata-sgpbpopupid=\"17601\"\r\n\t\tdata-popup-event=\"click\"\r\n\t\t>\r\n\t\tcurrent &amp; legacy Room Alert &#8220;E&#8221; models,\t\t<\/a>\r\n\t\t firmware updates are applied over <strong>UDP port 69<\/strong>.<\/li>\n<li>For the Room Alert 32S, 12S &amp; 3S, firmware updates are applied over <strong>UDP port 6234<\/strong>.<\/li>\n<li>For the Room Alert 3 Wi-Fi, firmware updates are applied over <strong>TCP port 80<\/strong>.<\/li>\n<\/ul>\n<\/div><\/div>\n<p>1. Ensure the appropriate port is unblocked in the firewall on the computer you&#8217;re using to perform the update. The update process will timeout if the port is blocked.<\/p>\n<p style=\"padding-left: 30px;\"><em>This example shows a firewall rule for the Room Alert &#8220;E&#8221; models:<\/em><\/p>\n<p style=\"padding-left: 30px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/Firewall.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12463\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/Firewall.png\" alt=\"\" width=\"550\" height=\"128\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/Firewall.png 689w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/Firewall-300x70.png 300w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/a><\/p>\n<p>2. Update your unit from a computer on the same subnet as the Room Alert Monitor.<\/p>\n<p style=\"padding-left: 30px;\">If you are not on-site, we recommend: (a) establishing a remote connection to a computer that <em>is<\/em> on the same subnet, (b) installing Link, Device Discovery or Room Alert Manager on that local computer and (c) then performing the update.<\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>.zip firmware file used instead of .upd<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<div class=\"su-note\"  style=\"border-color:#bcc3cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6dde7;border-color:#ffffff;color:#305d8c;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\">\n<p>If you perform an update through Room Alert Link or Room Alert Manager, you do not need to manually download any firmware files.<\/p>\n<\/div><\/div>\n<p>When you perform a firmware update through Device Discovery, you must first download the firmware file from <a href=\"https:\/\/account.roomalert.com\/downloads\" target=\"_blank\" rel=\"noopener noreferrer\">RoomAlert.com<\/a>. The file should end in <strong>.upd<\/strong>.<\/p>\n<p style=\"padding-left: 30px;\">Some browsers unfortunately change the .upd extension to .zip during download. If you download a .zip file, don&#8217;t use it; instead, please try the download again from a different browser so that you get it as a .upd. (If you don\u2019t have access to a different browser, you may rename the extension of the .zip file to .upd.)<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/NotZIP.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12460\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/NotZIP.png\" alt=\"\" width=\"500\" height=\"281\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/NotZIP.png 584w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/NotZIP-300x168.png 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/a><\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Wrong model firmware file used<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<div class=\"su-note\"  style=\"border-color:#bcc3cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6dde7;border-color:#ffffff;color:#305d8c;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\">\n<p>If you perform an update through Room Alert Link or Room Alert Manager, you do not need to manually select the firmware file or model type.<\/p>\n<\/div><\/div>\n<p>When you perform a firmware update through Device Discovery, you must manually select the firmware file.<\/p>\n<p>If you accidentally choose the wrong model firmware file, the firmware update process will not complete.<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/WrongFirmware.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12461\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/WrongFirmware.png\" alt=\"\" width=\"250\" height=\"131\" \/><\/a><\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Custom password set on Room Alert 3 Wi-Fi<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>If you&#8217;ve changed the password on your Room Alert 3 Wi-Fi from the default of PASSWORD, the firmware update process will stall. To perform the update successfully:<\/p>\n<p style=\"padding-left: 30px;\">1. Temporarily change your Room Alert 3 Wi-Fi password back to PASSWORD.<\/p>\n<p style=\"padding-left: 60px;\"><em>For instructions, please see <a href=\"https:\/\/avtech.com\/articles\/12447\/how-to-set-a-password-on-your-room-alert-3-wi-fi\/\" target=\"_blank\" rel=\"noopener noreferrer\">How To Set A Password On Your Room Alert 3 Wi-Fi<\/a>.<\/em><\/p>\n<p style=\"padding-left: 30px;\">2. Perform the update.<\/p>\n<p style=\"padding-left: 30px;\">3. Change your Room Alert 3 Wi-Fi password back to your custom value.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Symptoms of failure\">\n<p>If you see any of the below symptoms after trying to update your device&#8217;s firmware, it may indicate that the firmware update process failed. In most cases, some, not all, of these symptoms will be true after a failed firmware update.<\/p>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Update process doesn't complete<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>The progress bar in Room Alert Link, Device Discovery or Room Alert Manager doesn&#8217;t complete, or you see a prompt telling you that the firmware update was not successful.<\/p>\n<p style=\"padding-left: 30px;\"><em>T<\/em><em style=\"font-size: inherit;\">his example shows a failed firmware update through the Device Discovery utility: <\/em><\/p>\n<p style=\"padding-left: 30px;\"><a style=\"font-size: inherit;\" href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/WEB1Failed.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-12428\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/WEB1Failed.png\" alt=\"\" width=\"400\" height=\"205\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/WEB1Failed.png 588w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/WEB1Failed-300x154.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<div class=\"su-note\"  style=\"border-color:#bcc3cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6dde7;border-color:#ffffff;color:#305d8c;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\">\n<p>The firmware update may appear to complete, even if one of the firmware components doesn&#8217;t fully upload.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Room Alert web interface doesn't load<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>Your Room Alert Monitor&#8217;s web interface won&#8217;t load or only partially loads.<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/PageNotLoading2_.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12433\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/PageNotLoading2_.png\" alt=\"\" width=\"600\" height=\"357\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/PageNotLoading2_.png 890w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/PageNotLoading2_-300x179.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/PageNotLoading2_-768x457.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Room Alert isn't discovered<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>Your Room Alert Monitor can&#8217;t be discovered, or is permanently grayed-out in the <em>Discovered Devices<\/em> list.<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/GrayedRA32-ADD.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12429\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/GrayedRA32-ADD.png\" alt=\"\" width=\"550\" height=\"142\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/GrayedRA32-ADD.png 660w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/GrayedRA32-ADD-300x77.png 300w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px; text-align: left;\"><em>In the above image, Example RA32E is grayed-out in the Device Discovery utility.<\/em><\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Room Alert stops responding to pings<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<p>You were previously able to ping your Room Alert Monitor\u2014either at a static IP address or a DHCP-assigned IP address\u2014but the unit no longer responds to pings.<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/BadPing.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12437\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/BadPing.png\" alt=\"\" width=\"400\" height=\"167\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/BadPing.png 492w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/BadPing-300x126.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Troubleshooting\">\n<p>1. If you suspect that your firmware update failed, first check the status of the LED lights on your Room Alert Monitor.<\/p>\n<p style=\"padding-left: 30px;\"><strong><em>Room Alert 32S, 12S, 3S, 32E\/W, 12E, 4E, or 3E:<\/em><\/strong>\u00a0<a href=\"https:\/\/avtech.com\/articles\/225\/ethernet-port-led-lights-mean-room-alert-monitor\/\" target=\"_blank\" rel=\"noopener noreferrer\">What The Ethernet Port LED Lights Mean On A Room Alert Monitor<\/a><\/p>\n<p style=\"padding-left: 30px;\"><em><strong>Room Alert 3W<\/strong><strong>:<\/strong><\/em>\u00a0<a href=\"https:\/\/avtech.com\/articles\/240\/leds-room-alert-3-wi-fi-mean\/\" target=\"_blank\" rel=\"noopener noreferrer\">What The LEDs On Room Alert 3 Wi-Fi Mean<\/a><\/p>\n<p>2. If it appears that the device is in a state of normal operation, check if the device can be discovered in Link, Device Discovery or Room Alert Manager.<\/p>\n<p>3. If the Room Alert Monitor is discovered (and not grayed-out), try to update its firmware again.<\/p>\n<p style=\"padding-left: 30px;\">For instructions, please see <a href=\"https:\/\/avtech.com\/articles\/164\/update-firmware-room-alert-monitors\/\" target=\"_blank\" rel=\"noopener noreferrer\">How To Update Firmware On Room Alert Monitors<\/a>.<\/p>\n<p>4. If the update fails again, check the update.log file to further diagnose the issue.<\/p>\n<p>5. You can them email the Update.log file to our support team at Support@AVTECH.com.<\/p>\n<p><em>For instructions to retrieve the log file, select the tabs below.<\/em><\/p>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Get logs from Room Alert Link<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<ol>\n<li>First, go to Room Alert Link&#8217;s installation directory <em>(C:\\Program Files\\AVTECH Room Alert Link by default)<\/em>.<\/li>\n<li>Double click the &#8220;home&#8221; folder.<\/li>\n<li>Locate the &#8216;log&#8217; folder.<\/li>\n<li>Add this folder to a zipped (compressed) archive.<\/li>\n<li>Email it to our support team at Support@AVTECH.com.<\/li>\n<\/ol>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Get logs from Device Discovery<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<ul>\n<li>When a firmware update process completes in AVTECH&#8217;s Device Discovery utility, you&#8217;ll see a &#8216;Please review Update.log File&#8217; prompt. Select <strong>Yes<\/strong> to automatically view the log.<\/li>\n<\/ul>\n<p style=\"padding-left: 60px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/ViewLogPrompt.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-12398\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/ViewLogPrompt.png\" alt=\"\" width=\"350\" height=\"88\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/ViewLogPrompt.png 468w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2018\/10\/ViewLogPrompt-300x75.png 300w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/a><\/p>\n<ul>\n<li><em>If you don&#8217;t access the update log at this prompt, please follow these instructions:<\/em><\/li>\n<\/ul>\n<ol>\n<li>First, go to the Device Discovery&#8217;s installation directory <em>(C:\\Program Files\\AVTECH Device Discovery Utility or C:\\Program Files (x86)\\AVTECH Device Discovery Utility by default)<\/em>.<\/li>\n<li>Locate the &#8216;conf&#8217; and &#8216;log&#8217; folders.<\/li>\n<li>Add them to a zipped (compressed) archive.<\/li>\n<li>Email them to our support team at\u00a0Support@AVTECH.com.<\/li>\n<\/ol>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Get logs from Room Alert Manager<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<ol>\n<li>First, go to Room Alert Manager&#8217;s installation directory <em>(C:\\Program Files\\AVTECH Room Alert Manager or C:\\Program Files (x86)\\AVTECH Room Alert Manager by default)<\/em>.<\/li>\n<li>Locate the &#8216;home&#8217; &#8211;&gt; &#8216;log&#8217; folder.<\/li>\n<li>Add the log files to a zipped (compressed) archive.<\/li>\n<li>Email them to our support team at\u00a0Support@AVTECH.com.<\/li>\n<\/ol>\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you attempt to update the firmware on one of your Room Alert Monitors and the process fails, it can cause issues with the unit. Typically, these issues can\u00a0be resolved with a little troubleshooting. The tabs below list some of the reasons a firmware update might fail, potential symptoms of a failed firmware update, as [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-12382","post","type-post","status-publish","format-standard","hentry","category-room-alert"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What To Do If A Firmware Update Fails - AVTECH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/12382\/what-to-do-if-a-firmware-update-fails\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What To Do If A Firmware Update Fails - AVTECH\" \/>\n<meta property=\"og:description\" content=\"If you attempt to update the firmware on one of your Room Alert Monitors and the process fails, it can cause issues with the unit. Typically, these issues can\u00a0be resolved with a little troubleshooting. 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