{"id":14466,"date":"2019-04-08T11:58:45","date_gmt":"2019-04-08T15:58:45","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=14466"},"modified":"2019-04-08T11:58:46","modified_gmt":"2019-04-08T15:58:46","slug":"room-alert-account-issue-on-april-7-2019","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/14466\/room-alert-account-issue-on-april-7-2019\/","title":{"rendered":"Room Alert Account Issue On April 7, 2019"},"content":{"rendered":"\n

Our Room Alert<\/a> hardware, software, and services are designed to help our users prevent and mitigate downtime to their facilities, particularly outages caused by environmental factors such as temperature, humidity, flood, power, smoke and more.<\/p>\n\n\n\n

Room Alert is designed to be the solution that\u2019s still monitoring\nyour environment years after it was installed. After all, it\u2019s there to keep\nyou protected! However, like with all services, there\u2019s no such thing as 100%\nuptime, and yesterday (April 7, 2019) our Room Alert Account platform had an\nissue with the timely processing of push data that lasted approximately 3\nhours.<\/p>\n\n\n\n

During this event, one of our servers that generates alert\nnotifications for customers that use our Room Alert Account platform was unable\nto process timely notifications because of a delay receiving updated sensor\ndata from devices. Due to the redundancy and resiliency built into the\nplatform, no sensor data or alerts were lost during this time period. Our team\nwas notified of the server issue less than 10 minutes after it began, and\ntroubleshooting took place immediately. The issue was resolved within 3 hours,\nall alerting was restored to normal delivery, and all queued alerts were\ndelivered. Only alerts sent from RoomAlert.com were impacted during this period.<\/p>\n\n\n\n

Issues occur, no matter how much you plan for them. In this\ninstance, the distributed server platform our Room Alert Account service\nresides on was able to continue to accumulate monitor and sensor data even when\nthe database issue didn\u2019t allow for alert delivery during that short window. We\npreach resilience to our customers when they use Room Alert to monitor their facilities,\nand we practice that in our environment as well. Thankfully our server cluster,\nwhile experiencing temporary issues, didn\u2019t lose any data while it continued to\ncollect information from all the monitors and sensors that report to it.<\/p>\n\n\n\n

Over the next few days our team will continue to investigate\nthe cause of the issue and implement any measures available to them to help\nreduce the likelihood of this happening again.<\/p>\n\n\n\n

If you use the Room Alert Account platform and you have any questions,\nour Support team is available to assist via email Support@AVTECH.com or through\nour LiveChat feature. <\/p>\n\n\n\n

Thank you very much for being a Room Alert user, and your\npatience during our unexpected issue yesterday. We are very thankful for your\nsupport in helping make Room Alert the preferred environment monitoring\nplatform in 186 of 196 countries worldwide.<\/p>\n","protected":false},"excerpt":{"rendered":"

Our Room Alert hardware, software, and services are designed to help our users prevent and mitigate downtime to their facilities, particularly outages caused by environmental factors such as temperature, humidity, flood, power, smoke and more. Room Alert is designed to be the solution that\u2019s still monitoring your environment years after it was installed. After all, […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[20],"tags":[105,140,166],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\t\n