{"id":14991,"date":"2019-07-08T15:08:38","date_gmt":"2019-07-08T19:08:38","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=14991"},"modified":"2025-01-06T12:54:07","modified_gmt":"2025-01-06T17:54:07","slug":"how-to-troubleshoot-link-connection-errors-2","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/14991\/how-to-troubleshoot-link-connection-errors-2\/","title":{"rendered":"Room Alert Link Connection Status"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Follow the instructions below to check if Room Alert Link (installed on your computer) is successfully communicating with RoomAlert.com. <\/p>\n\n\n<div class=\"su-tabs su-tabs-style-default su-tabs-mobile-stack\" data-active=\"1\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\"><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">How to check the connection<\/span><span class=\"\" data-anchor=\"connect_issues\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">How to fix connection issues<\/span><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"How to check the connection\">\n\n\n\n<p class=\"wp-block-paragraph\">There are two places to check Link&#8217;s connection status: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your Room Alert Account, and<\/li>\n\n\n\n<li>Link&#8217;s local web interface<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">View the connection status through RoomAlert.com:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1. Navigate to the <strong>Devices<\/strong> page and select the <strong>Room Alert Links<\/strong> tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/RAA_Devices-Links.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/RAA_Devices-Links.png\" alt=\"\" class=\"wp-image-27538\" width=\"192\" height=\"338\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/RAA_Devices-Links.png 383w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/RAA_Devices-Links-170x300.png 170w\" sizes=\"auto, (max-width: 192px) 100vw, 192px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">2. Locate your Link in the list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. In the <strong>Connection to RoomAlert.com<\/strong> column, you&#8217;ll see the real-time Connection status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/RAA-Link-List_ConnStatus-1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/RAA-Link-List_ConnStatus-1-1024x337.png\" alt=\"\" class=\"wp-image-27542\" width=\"768\" height=\"253\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/RAA-Link-List_ConnStatus-1-1024x337.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/RAA-Link-List_ConnStatus-1-300x99.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/RAA-Link-List_ConnStatus-1-768x253.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/RAA-Link-List_ConnStatus-1.png 1205w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Connected <\/strong>means that your Link has communicated with RoomAlert.com within the last minute.<\/li>\n\n\n\n<li><strong>Disconnected <\/strong>means that your Link has stopped communicating with RoomAlert.com.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">View the connection status through Link&#8217;s local web interface:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">1. Open Link&#8217;s local web interface by following the instructions in our FAQ, <a href=\"https:\/\/avtech.com\/articles\/14980\/how-to-access-links-local-web-interface\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"How To Access Link\u2019s Local Web Interface (opens in a new tab)\">How To Access Link\u2019s Local Web Interface<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. You&#8217;ll see the connection status in the upper right corner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-ConnStatus.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-ConnStatus-1024x251.png\" alt=\"\" class=\"wp-image-27543\" width=\"768\" height=\"188\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-ConnStatus-1024x251.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-ConnStatus-300x73.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-ConnStatus-768x188.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-ConnStatus-1536x376.png 1536w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-ConnStatus.png 1539w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Connected <\/strong>means that your Link has communicated with RoomAlert.com within the last minute.<\/li>\n\n\n\n<li><strong>Disconnected <\/strong>means that your Link has stopped communicating with RoomAlert.com.<\/li>\n<\/ul>\n\n\n<div class=\"su-note\"  style=\"border-color:#bcc3cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6dde7;border-color:#ffffff;color:#305d8c;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\">\n\n\n\n<p class=\"wp-block-paragraph\">If your Link is <strong>Not Connected<\/strong>, please see the <em><a href=\"#connect_issues\">How to fix connection issues<\/a>  <\/em>tab for troubleshooting steps.<\/p>\n\n\n<\/div><\/div>\n\n\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"How to fix connection issues\">\n\n\n\n<p class=\"wp-block-paragraph\">If your Link is not connected to RoomAlert.com, we recommend checking the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is HTTPS port 443 open on your network?<\/li>\n\n\n\n<li>Does the authorization key in Link&#8217;s local web interface match the key in RoomAlert.com?<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Check that port 443 is open on your network.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Link sends device and sensor data to RoomAlert.com over <strong>outbound<\/strong> <strong>HTTPS port 443<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open this port on anything on your network that stands between Link and the Internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more information, please see our FAQ, <a href=\"https:\/\/avtech.com\/articles\/14315\/list-of-ports-required-by-room-alert-products-2\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"List Of Ports Required By Room Alert Products (opens in a new tab)\">List Of Ports Required By Room Alert Products<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Compare the authorization keys.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">First view the key associated with your Link in RoomAlert.com.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This FAQ shows you how: <a rel=\"noreferrer noopener\" aria-label=\"Where to Find Your Link Authorization Key (opens in a new tab)\" href=\"https:\/\/avtech.com\/articles\/14895\/where-to-find-your-link-authorization-key\/\" target=\"_blank\">Where To Find Your Link Authorization Key<\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Then compare it to the key in Link&#8217;s web interface.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open Link&#8217;s local web interface by following the instructions in our FAQ, <a rel=\"noreferrer noopener\" href=\"https:\/\/avtech.com\/articles\/14980\/how-to-access-links-local-web-interface\/\" target=\"_blank\">How To Access Link\u2019s Local Web Interface<\/a>. <\/li>\n\n\n\n<li>Select <strong>Settings <\/strong>in the upper right corner.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-SettingsButton.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-SettingsButton-1024x249.png\" alt=\"\" class=\"wp-image-27544\" width=\"768\" height=\"187\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-SettingsButton-1024x249.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-SettingsButton-300x73.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-SettingsButton-768x187.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-SettingsButton-1536x373.png 1536w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link-LocalInterface-SettingsButton.png 1539w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Then select the <strong>Authorization Key<\/strong> tab to view the <em>Current Key<\/em>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link_Settings_AuthKey.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link_Settings_AuthKey-1024x431.png\" alt=\"\" class=\"wp-image-27545\" width=\"768\" height=\"323\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link_Settings_AuthKey-1024x431.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link_Settings_AuthKey-300x126.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link_Settings_AuthKey-768x323.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link_Settings_AuthKey-1536x647.png 1536w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2024\/06\/Link_Settings_AuthKey.png 1805w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/figure>\n\n\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Follow the instructions below to check if Room Alert Link (installed on your computer) is successfully communicating with RoomAlert.com.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[173],"tags":[],"class_list":["post-14991","post","type-post","status-publish","format-standard","hentry","category-room-alert-link"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Room Alert Link Connection Status - AVTECH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/14991\/how-to-troubleshoot-link-connection-errors-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Room Alert Link Connection Status - AVTECH\" \/>\n<meta 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