{"id":189,"date":"2015-06-23T15:13:36","date_gmt":"2015-06-23T19:13:36","guid":{"rendered":"http:\/\/192.168.2.166\/~webapp\/support\/faq\/wordpress\/?p=189"},"modified":"2025-05-21T14:38:43","modified_gmt":"2025-05-21T18:38:43","slug":"troubleshoot-sensor-data-loading-issues-status-screen-room-alert-monitor","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/189\/troubleshoot-sensor-data-loading-issues-status-screen-room-alert-monitor\/","title":{"rendered":"How To Troubleshoot Sensor Data Loading Issues On The Status Screen Of A Room Alert Monitor"},"content":{"rendered":"<div class=\"su-note\"  style=\"border-color:#bcc7cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6e1e7;border-color:#ffffff;color:#000612;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\">\n<p>These instructions apply to Room Alert PRO (&#8216;S&#8217;) and &#8216;E&#8217; models only.<\/p>\n<\/div><\/div>\n<p>Room Alert Monitors load the sensor data for display on the&nbsp;<em>Status<\/em> page using a background XML HTTP request for JSON data.<\/p>\n<p>If sensor data is not loading in the&nbsp;<em>Status<\/em> page, first verify that you can access the JSON data in your web browser.<\/p>\n<ul>\n<li>For \t\t<a\t\t\t\thref=\"javascript:void(0)\"\n\t\t\t\tclass=\"sg-show-popup sgpb-popup-id-17601\"\n\t\tdata-sgpbpopupid=\"17601\"\n\t\tdata-popup-event=\"click\"\n\t\t>\n\t\tcurrent &amp; legacy &#8216;E&#8217; models,\t\t<\/a>\n\t\t enter <strong>http:\/\/&lt;IP Address of Device&gt;\/getData.json<\/strong> in your web browser address bar.<\/li>\n<li>For Room Alert &#8216;S&#8217; models, enter <strong>http:\/\/&lt;IP Address of Device&gt;\/status.json<\/strong> in your web browser address bar.\n<ul>\n<li>If your Room Alert &#8216;S&#8217; model is configured to use HTTPS, enter <strong>https:\/\/&lt;IP Address of Device&gt;\/status.json<\/strong> instead.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>You should see output similar to the following:<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/getData_JSON-2.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2784\" src=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/getData_JSON-2.png\" alt=\"getData_JSON (2)\" width=\"700\" height=\"501\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/getData_JSON-2.png 1129w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/getData_JSON-2-300x215.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/getData_JSON-2-1024x733.png 1024w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>If the data fails to load, the cause can usually be traced to a proxy server or Microsoft ISA server.<\/p>\n<ul>\n<li>If your network has a proxy server or Microsoft ISA server, be sure that it is configured to ignore requests to and from the Room Alert Monitor.<\/li>\n<li>Also verify that you do not have any local Internet security, anti-virus, or firewall applications that may be blocking, filtering or caching the background requests to this page.<\/li>\n<\/ul>\n<h3>Older Room Alert models<\/h3>\n<p>You may also test older units by entering in <strong>http:\/\/&lt;IP Address of Device&gt;\/mobile.txt<\/strong>&nbsp;in your browser&#8217;s address bar.<\/p>\n<p>You should see output like the following:<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/mobiletxt-2.png\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2785\" src=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/mobiletxt-2.png\" alt=\"mobiletxt (2)\" width=\"700\" height=\"406\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/mobiletxt-2.png 1128w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/mobiletxt-2-300x174.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/mobiletxt-2-1024x595.png 1024w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p><em>Please note that current firmware for the Room Alert 32S, 12S, 32E\/W, 12E, 4E and 3E does not support the mobile.txt feature.<\/em><\/p>\n<p>If you see an image loading like the one above, your issue is related to either a web browser, security device\/application or anti-virus program blocking requests and traffic made to the unit. You will want to further examine your current security settings on your security applications and devices running on your PC and on your network.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Room Alert Monitors load the sensor data for display on the&nbsp;Status page using a background XML HTTP request for JSON data. If sensor data is not loading in the&nbsp;Status page, first verify that you can access the JSON data in your web browser. For enter http:\/\/&lt;IP Address of Device&gt;\/getData.json in your web browser address bar. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[2],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/189\/troubleshoot-sensor-data-loading-issues-status-screen-room-alert-monitor\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Troubleshoot Sensor Data Loading Issues On The Status Screen Of A Room Alert Monitor - AVTECH\" \/>\n<meta property=\"og:description\" content=\"Room Alert Monitors load the sensor data for display on the&nbsp;Status page using a background XML HTTP request for JSON data. If sensor data is not loading in the&nbsp;Status page, first verify that you can access the JSON data in your web browser. For enter http:\/\/&lt;IP Address of Device&gt;\/getData.json in your web browser address bar. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/avtech.com\/articles\/189\/troubleshoot-sensor-data-loading-issues-status-screen-room-alert-monitor\/\" \/>\n<meta property=\"og:site_name\" content=\"AVTECH\" \/>\n<meta property=\"article:published_time\" content=\"2015-06-23T19:13:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-21T18:38:43+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/getData_JSON-2.png\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:creator\" content=\"@AVTECHSoftware\" \/>\n<meta name=\"twitter:site\" content=\"@AVTECHSoftware\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\">\n\t<meta name=\"twitter:data1\" content=\"Allie Wojtanowski\">\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data2\" content=\"1 minute\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/avtech.com\/articles\/#website\",\"url\":\"https:\/\/avtech.com\/articles\/\",\"name\":\"AVTECH\",\"description\":\"Frequently Asked Questions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/avtech.com\/articles\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/avtech.com\/articles\/189\/troubleshoot-sensor-data-loading-issues-status-screen-room-alert-monitor\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/getData_JSON-2.png\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/avtech.com\/articles\/189\/troubleshoot-sensor-data-loading-issues-status-screen-room-alert-monitor\/#webpage\",\"url\":\"https:\/\/avtech.com\/articles\/189\/troubleshoot-sensor-data-loading-issues-status-screen-room-alert-monitor\/\",\"name\":\"How To Troubleshoot Sensor Data Loading Issues On The Status Screen Of A Room Alert Monitor - AVTECH\",\"isPartOf\":{\"@id\":\"https:\/\/avtech.com\/articles\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/avtech.com\/articles\/189\/troubleshoot-sensor-data-loading-issues-status-screen-room-alert-monitor\/#primaryimage\"},\"datePublished\":\"2015-06-23T19:13:36+00:00\",\"dateModified\":\"2025-05-21T18:38:43+00:00\",\"author\":{\"@id\":\"https:\/\/avtech.com\/articles\/#\/schema\/person\/2966f1925021087dba64df344049f189\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/avtech.com\/articles\/189\/troubleshoot-sensor-data-loading-issues-status-screen-room-alert-monitor\/\"]}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/avtech.com\/articles\/#\/schema\/person\/2966f1925021087dba64df344049f189\",\"name\":\"Allie Wojtanowski\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/avtech.com\/articles\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/470c9c7fbbd3e0a96d84169645634d04?s=96&d=mm&r=g\",\"caption\":\"Allie Wojtanowski\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/posts\/189"}],"collection":[{"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/comments?post=189"}],"version-history":[{"count":20,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/posts\/189\/revisions"}],"predecessor-version":[{"id":29144,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/posts\/189\/revisions\/29144"}],"wp:attachment":[{"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/media?parent=189"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/categories?post=189"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/avtech.com\/articles\/wp-json\/wp\/v2\/tags?post=189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}