{"id":21967,"date":"2024-11-02T16:47:09","date_gmt":"2024-11-02T20:47:09","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=21967"},"modified":"2025-01-08T08:16:13","modified_gmt":"2025-01-08T13:16:13","slug":"how-to-use-multi-factor-authentication-in-room-alert-account-and-manager","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/21967\/how-to-use-multi-factor-authentication-in-room-alert-account-and-manager\/","title":{"rendered":"How To Use Multi-factor Authentication In Room Alert Account &#038; Room Alert Manager"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">You may choose to enable multi-factor authentication (MFA) for your user profile in Room Alert Account and\/or Room Alert Manager.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When MFA is enabled, you&#8217;ll be required to enter a code, along with your regular username and password, each time* you log in.<br><em>* Room Alert Account includes a feature to remember trusted devices, allowing users to bypass this step for 30 days. <\/em><\/li>\n\n\n\n<li>In order to retrieve the code, you will need to use a third-party authentication app, such as Google Authenticator.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Select the tabs below for steps to enable multi-factor authentication:<\/h4>\n\n\n<div class=\"su-tabs su-tabs-style-default su-tabs-mobile-stack\" data-active=\"1\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\"><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Room Alert Account<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Room Alert Manager<\/span><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Room Alert Account\">\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your account at&nbsp;<a href=\"https:\/\/account.roomalert.com\/gateway\" target=\"_blank\" rel=\"noreferrer noopener\">RoomAlert.com<\/a>.<\/li>\n\n\n\n<li>Click the user icon in the upper right corner of the screen, and then select <strong>Profile Settings<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"233\" class=\"wp-image-24261\" style=\"width: 150px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_SelectProfileSettings.png\" alt=\"\"><\/li>\n\n\n\n<li>Then, in the <em>Profile Settings<\/em> tab, select <strong>Configure<\/strong> next to <em>Multi-factor Authentication<\/em>.<br><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"488\" class=\"wp-image-24262\" style=\"width: 350px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_ProfileSettings_ConfigureMFA.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_ProfileSettings_ConfigureMFA.png 493w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_ProfileSettings_ConfigureMFA-215x300.png 215w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/li>\n\n\n\n<li>In the <em>Multi-factor Authentication<\/em> window, you\u2019ll be prompted to scan a QR code with your cellphone\u2019s camera. \n<ul class=\"wp-block-list\">\n<li>Open your third-party authenticator app, and scan the code. This will add a Room Alert Account entry to it.<\/li>\n\n\n\n<li>The app will begin generating time-based codes that refresh every 30 seconds. In the example shown below, we&#8217;re using Google Authenticator.<br><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"352\" class=\"wp-image-24264\" style=\"width: 200px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_GoogleAuth.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_GoogleAuth.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_GoogleAuth-170x300.png 170w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>After you&#8217;ve scanned the QR code, select <strong>Next<\/strong> in the <em>Multi-factor Authentication<\/em> window.<\/li>\n\n\n\n<li>Then enter your code and select <strong>Enable Now<\/strong>.<br><em>Do not include any spaces in your code.<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"229\" class=\"wp-image-24266\" style=\"width: 350px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_MFA_EnterCode.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_MFA_EnterCode.png 593w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_MFA_EnterCode-300x196.png 300w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/li>\n\n\n\n<li>In your <em>Profile Settings<\/em>, multi-factor authentication should now show as <em>Enabled<\/em>.<br><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"488\" class=\"wp-image-24267\" style=\"width: 350px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_ProfileSettings_MFA_Enabled.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_ProfileSettings_MFA_Enabled.png 493w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_ProfileSettings_MFA_Enabled-215x300.png 215w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/li>\n\n\n\n<li>Going forward, each time you log in to Room Alert Account, you will need to get the current code from your authenticator app.<br><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"363\" class=\"wp-image-24645\" style=\"width: 350px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/09\/MFA_Login.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/09\/MFA_Login.png 455w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/09\/MFA_Login-289x300.png 289w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/>\n<ul class=\"wp-block-list\">\n<li>You may bypass the MFA step on trusted devices by selecting <strong>Remember this device for 30 days<\/strong> during the login process.<br><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"25\" class=\"wp-image-24646\" style=\"width: 250px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/09\/Remember30Days.png\" alt=\"\"><\/li>\n\n\n\n<li>You may revoke this trusted status from all devices by returning to your <em>Profile Settings<\/em> and selecting <strong>Revoke All<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"101\" class=\"wp-image-24648\" style=\"width: 350px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/09\/MFA_RevokeTrust.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/09\/MFA_RevokeTrust.png 490w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/09\/MFA_RevokeTrust-300x87.png 300w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Room Alert Manager\">\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open Room Alert Manager in your web browser.\n<ul class=\"wp-block-list\">\n<li>You may open it by entering \u2018localhost:9393\u2019 or \u2018&lt;IP address of host system&gt;:9393\u2019 in your browser\u2019s address bar. For more information, please see our FAQ,&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/avtech.com\/articles\/19834\/\" target=\"_blank\">How to Open Room Alert Manager\u2019s Web Interface<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click the user icon in the upper right corner of the screen, and then select <strong>Profile<\/strong>.<br><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"119\" class=\"wp-image-25150\" style=\"width: 200px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2020\/12\/RAM_Profile_box.png\" alt=\"\"><\/li>\n\n\n\n<li>In the <em>User Profile<\/em> window, select <strong>Configure<\/strong> next to <em>Multi-factor Authentication<\/em>.<br><img loading=\"lazy\" decoding=\"async\" width=\"325\" height=\"320\" class=\"wp-image-21998\" style=\"width: 325px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_ConfigMFA.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_ConfigMFA.png 617w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_ConfigMFA-300x295.png 300w\" sizes=\"auto, (max-width: 325px) 100vw, 325px\" \/><\/li>\n\n\n\n<li>In the <em>Multi-factor Authentication<\/em> window, you\u2019ll be prompted to scan a QR code with your cellphone\u2019s camera. \n<ul class=\"wp-block-list\">\n<li>Open your third-party authenticator app, and scan the code. This will add a Room Alert Manager entry to it.<br><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"383\" class=\"wp-image-22098\" style=\"width: 350px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_MFAQR.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_MFAQR.png 619w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_MFAQR-274x300.png 274w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/li>\n\n\n\n<li>The app will begin generating time-based codes that refresh every 30 seconds. In the example shown below, we&#8217;re using Google Authenticator.<br><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"352\" class=\"wp-image-22110\" style=\"width: 200px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_FAQ_GoogleAuthadmin.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_FAQ_GoogleAuthadmin.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_FAQ_GoogleAuthadmin-170x300.png 170w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>After you&#8217;ve scanned the QR code, select <strong>Next<\/strong> in the <em>Multi-factor Authentication<\/em> window.<\/li>\n\n\n\n<li>Then enter your code and select <strong>Enable Now<\/strong>.<br><em>Do not include any spaces in your code.<\/em><br><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"227\" class=\"wp-image-22000\" style=\"width: 400px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/MFA_EnterCode.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/MFA_EnterCode.png 615w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/MFA_EnterCode-300x170.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/li>\n\n\n\n<li>In your <em>User Profile<\/em> settings, multi-factor authentication should now show as <em>Enabled<\/em>.<br><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"347\" class=\"wp-image-22001\" style=\"width: 350px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_MFA_Enabled.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_MFA_Enabled.png 614w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_MFA_Enabled-300x298.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_MFA_Enabled-150x150.png 150w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/li>\n\n\n\n<li>Going forward, each time you log in to Room Alert Manager, you will need to get the current code from your authenticator app.<\/li>\n<\/ol>\n\n\n<\/div><\/div><\/div>\n\n\n<div class=\"su-note\"  style=\"border-color:#bcc7cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6e1e7;border-color:#ffffff;color:#000612;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\">\n\n\n\n<p class=\"wp-block-paragraph\">To disable multi-factor authentication at any time, return to your user profile settings and select the <strong>Turn off<\/strong> button.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Room Alert Manager:<\/strong> Administrators can turn off multi-factor authentication for any other users.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Room Alert Account:<\/strong> For assistance turning off multi-factor authentication, please contact us at Support@AVTECH.com.<\/p>\n\n\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>You may choose to enable multi-factor authentication (MFA) for your user profile in Room Alert Account and\/or Room Alert Manager. Select the tabs below for steps to enable multi-factor authentication:<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[5,287],"tags":[],"class_list":["post-21967","post","type-post","status-publish","format-standard","hentry","category-roomalert-com","category-room-alert-manager"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Use Multi-factor Authentication In Room Alert Account &amp; Room Alert Manager - AVTECH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/21967\/how-to-use-multi-factor-authentication-in-room-alert-account-and-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Use Multi-factor Authentication In Room Alert Account &amp; Room Alert Manager - AVTECH\" \/>\n<meta property=\"og:description\" content=\"You may choose to enable multi-factor authentication (MFA) for your user profile in Room Alert Account and\/or Room Alert Manager. Select the tabs below for steps to enable multi-factor authentication:\" \/>\n<meta property=\"og:url\" content=\"https:\/\/avtech.com\/articles\/21967\/how-to-use-multi-factor-authentication-in-room-alert-account-and-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"AVTECH\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-02T20:47:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-08T13:16:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2022\/07\/RAA_SelectProfileSettings.png\" \/>\n<meta name=\"author\" content=\"Allie Wojtanowski\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AVTECHSoftware\" \/>\n<meta name=\"twitter:site\" content=\"@AVTECHSoftware\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Allie Wojtanowski\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/avtech.com\\\/articles\\\/21967\\\/how-to-use-multi-factor-authentication-in-room-alert-account-and-manager\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/avtech.com\\\/articles\\\/21967\\\/how-to-use-multi-factor-authentication-in-room-alert-account-and-manager\\\/\"},\"author\":{\"name\":\"Allie Wojtanowski\",\"@id\":\"https:\\\/\\\/avtech.com\\\/articles\\\/#\\\/schema\\\/person\\\/2966f1925021087dba64df344049f189\"},\"headline\":\"How To Use Multi-factor Authentication In Room Alert Account &#038; 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