{"id":21991,"date":"2021-06-29T16:44:12","date_gmt":"2021-06-29T20:44:12","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=21991"},"modified":"2022-11-23T16:13:52","modified_gmt":"2022-11-23T21:13:52","slug":"how-to-unlock-users-in-room-alert-manager","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/21991\/how-to-unlock-users-in-room-alert-manager\/","title":{"rendered":"How To Unlock Users In Room Alert Manager"},"content":{"rendered":"<div class=\"su-row\"><div class=\"su-column su-column-size-1-3\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n\n\n\n<p>Excessive failed login attempts will cause a user to get locked out of Room Alert Manager for a chosen period of time if the software&#8217;s <em>Failed Login Limit<\/em> setting is enabled.<\/p>\n\n\n\n<p><em>For information about enabling this setting, please see this FAQ: <a href=\"https:\/\/avtech.com\/articles\/21995\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Manage Security Settings in Room Alert Manager<\/a>.<\/em><\/p>\n\n\n\n<p>An administrator can unlock a user&#8217;s profile, so that they don&#8217;t need to wait the lockout period before they attempt to sign in again.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Follow these steps to unlock a user:<\/h4>\n\n\n<\/div><\/div><div class=\"su-column su-column-size-2-3\"><div class=\"su-column-inner su-u-clearfix su-u-trim\">\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_ExceededMaxLogins.png\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_ExceededMaxLogins.png\" alt=\"\" class=\"wp-image-22029\" width=\"251\" height=\"223\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_ExceededMaxLogins.png 501w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_ExceededMaxLogins-300x267.png 300w\" sizes=\"(max-width: 251px) 100vw, 251px\" \/><\/a><\/figure>\n\n\n<\/div><\/div><\/div>\n\n\n\n<ol id=\"block-d46d4408-4b23-4387-b851-acb491b2f289\"><li>Open Room Alert Manager in your web browser.<ul><li>You may open it by entering \u2018localhost:9393\u2019 or \u2018&lt;IP address of host system>:9393\u2019 in your browser\u2019s address bar. For more information, please see our FAQ,\u00a0<a href=\"https:\/\/avtech.com\/articles\/19834\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Open Room Alert Manager\u2019s Web Interface<\/a>.<\/li><\/ul><\/li><li>In order to reset another user&#8217;s password, you must log in as an admin-level user.<ul><li>For more information, please see the \u201cTypes of user roles\u201d section of our FAQ,\u00a0<a href=\"https:\/\/avtech.com\/articles\/20112\/how-to-configure-users-in-room-alert-manager\/#types\" target=\"_blank\" rel=\"noreferrer noopener\">How To Configure Users In Room Alert Manager<\/a>.<\/li><\/ul><\/li><li>Go to\u00a0<strong>Settings<\/strong>\u2013><strong>Users\/Groups\u00a0<\/strong>in the navigation bar to the left. The <em>Users <\/em>tab will open by default.<br><img decoding=\"async\" loading=\"lazy\" width=\"220\" height=\"498\" class=\"wp-image-25148\" style=\"width: 150px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2020\/12\/RAM_Settings_Users-Groups.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2020\/12\/RAM_Settings_Users-Groups.png 220w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2020\/12\/RAM_Settings_Users-Groups-133x300.png 133w\" sizes=\"(max-width: 220px) 100vw, 220px\" \/><\/li><li>Locate the locked user; you&#8217;ll see a padlock icon <img decoding=\"async\" loading=\"lazy\" width=\"19\" height=\"22\" class=\"wp-image-22034\" style=\"width: 15px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_LockIcon.png\" alt=\"\"> beside their name.<br><img decoding=\"async\" loading=\"lazy\" width=\"1082\" height=\"393\" class=\"wp-image-22033\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_LockedVwrUser.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_LockedVwrUser.png 1082w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_LockedVwrUser-300x109.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_LockedVwrUser-1024x372.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_LockedVwrUser-768x279.png 768w\" sizes=\"(max-width: 1082px) 100vw, 1082px\" \/><\/li><li>Click the ellipses beside that user, and then select <strong>Unlock User<\/strong>.<br><img decoding=\"async\" loading=\"lazy\" width=\"1077\" height=\"173\" class=\"wp-image-22035\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_UnlockExampleVwr.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_UnlockExampleVwr.png 1077w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_UnlockExampleVwr-300x48.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_UnlockExampleVwr-1024x164.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_UnlockExampleVwr-768x123.png 768w\" sizes=\"(max-width: 1077px) 100vw, 1077px\" \/><\/li><li>You&#8217;ll see a confirmation message that the user was successfully unlocked. <br><img decoding=\"async\" loading=\"lazy\" width=\"433\" height=\"100\" class=\"wp-image-22036\" style=\"width: 250px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_UserUnlocked.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_UserUnlocked.png 433w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/06\/RAM_UserUnlocked-300x69.png 300w\" sizes=\"(max-width: 433px) 100vw, 433px\" \/><br>That user can immediately attempt to log in to their account again.<\/li><\/ol>\n\n\n<div class=\"su-note\"  style=\"border-color:#bcc7cd;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#d6e1e7;border-color:#ffffff;color:#000612;border-radius:5px;-moz-border-radius:5px;-webkit-border-radius:5px;\">\n\n\n\n<p>If this user does not know their password, you may generate a password reset token for them by following the instructions in this FAQ: <a href=\"https:\/\/avtech.com\/articles\/21985\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Set Or Reset Your Password In Room Alert Manager<\/a>.<\/p>\n\n\n<\/div><\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Open Room Alert Manager in your web browser. You may open it by entering \u2018localhost:9393\u2019 or \u2018&lt;IP address of host system>:9393\u2019 in your browser\u2019s address bar. For more information, please see our FAQ,\u00a0How to Open Room Alert Manager\u2019s Web Interface. In order to reset another user&#8217;s password, you must log in as an admin-level user. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[287],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/21991\/how-to-unlock-users-in-room-alert-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Unlock Users In Room Alert Manager - AVTECH\" \/>\n<meta property=\"og:description\" content=\"Open Room Alert Manager in your web browser. You may open it by entering \u2018localhost:9393\u2019 or \u2018&lt;IP address of host system&gt;:9393\u2019 in your browser\u2019s address bar. For more information, please see our FAQ,\u00a0How to Open Room Alert Manager\u2019s Web Interface. In order to reset another user&#8217;s password, you must log in as an admin-level user. 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