{"id":22531,"date":"2021-10-19T09:00:13","date_gmt":"2021-10-19T13:00:13","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=22531"},"modified":"2022-11-23T16:45:16","modified_gmt":"2022-11-23T21:45:16","slug":"what-data-gets-included-in-room-alert-managers-usage-statistics","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/22531\/what-data-gets-included-in-room-alert-managers-usage-statistics\/","title":{"rendered":"What Data Gets Included In Room Alert Manager&#8217;s Usage Statistics"},"content":{"rendered":"\n<p>Usage statistics help AVTECH make informed decisions regarding the development of Room Alert Manager&#8217;s most popular features and applications.<\/p>\n\n\n\n<p>As of version 1.10, Room Alert Manager can optionally be configured to automatically send anonymous usage statistics to AVTECH. No sensitive information is included in the usage statistics, which are sent periodically at random times.<\/p>\n\n\n\n<p>For information about what data gets included in Room Alert Manager&#8217;s usage statistics, or how to turn this feature on or off, please see the tabs below.<\/p>\n\n\n<div class=\"su-accordion su-u-trim\"><div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>What data gets included in the usage statistics<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<p>The usage statistics that Room Alert Manager sends to AVTECH include non-identifiable data about alert configurations, report configurations and more. <\/p>\n\n\n\n<p>They <strong>do not contain<\/strong> potentially-sensitive information, such as MAC addresses, IP Addresses, Alert Names, Device Names, User Names, Passwords, Email Addresses, Phone Numbers, etc.<\/p>\n\n\n\n<p><strong>Below are examples of usage statistics sent from Room Alert Manager:<\/strong><\/p>\n\n\n\n<ul><li><strong>system &amp;<\/strong> <strong>applicationProperties<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"779\" height=\"307\" class=\"wp-image-22660\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/sys_appProps.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/sys_appProps.png 779w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/sys_appProps-300x118.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/sys_appProps-768x303.png 768w\" sizes=\"(max-width: 779px) 100vw, 779px\" \/><ul><li>The <em>system<\/em> usage statistics include information such as the host operating system, its quantity of NICs, its quantity of cores, and its memory.<\/li><li>The <em>applicationProperties<\/em> usage statistics show whether the software is configured to use the default (main) database or an external database.<\/li><\/ul><\/li><li><strong>mailSettings<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"776\" height=\"277\" class=\"wp-image-22661\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/mailSettings.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/mailSettings.png 776w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/mailSettings-300x107.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/mailSettings-768x274.png 768w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/><ul><li>The <em>mailSettings<\/em> usage statistics include information such as the mail server port, whether or not authentication is enabled, and whether or not a backup mail server is configured.<\/li><li>These usage statistics do <strong>not<\/strong> include the mail server&#8217;s hostname, the sender Email address, or authentication credentials.<\/li><\/ul><\/li><li><strong>discoverySettings &amp; <strong>pullSettings<\/strong><\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"779\" height=\"329\" class=\"wp-image-22678\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/discSettings.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/discSettings.png 779w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/discSettings-300x127.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/discSettings-768x324.png 768w\" sizes=\"(max-width: 779px) 100vw, 779px\" \/><ul><li>The <em>discoverySettings &amp; pullSettings<\/em> usage statistics include information such as the discovery interval, whether automatic discovery is enabled, the quantity of IP or NICs that have been excluded, and the quantity of manually-discovered devices.<\/li><li>These usage statistics do <strong>not<\/strong> include any IP addresses.<\/li><\/ul><\/li><li><strong>firmwareUpdateSettings<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"780\" height=\"55\" class=\"wp-image-22663\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/FWupdate.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/FWupdate.png 780w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/FWupdate-300x21.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/FWupdate-768x54.png 768w\" sizes=\"(max-width: 780px) 100vw, 780px\" \/><ul><li>The <em>firmwareUpdateSettings<\/em> usage statistics show whether or not the software is configured to automatically get the latest firmware files from RoomAlert.com.<\/li><\/ul><\/li><li><strong>alerts<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"776\" height=\"765\" class=\"wp-image-22664\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/alerts.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/alerts.png 776w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/alerts-300x296.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/alerts-768x757.png 768w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/><ul><li>The <em>alerts <\/em>usage statistics include information such as the threshold, the channel type, the duration, the repeat interval, and whether or not the escalations are associated with a custom template.<\/li><li>These usage statistics do <strong>not<\/strong> include alert names, MAC addresses, device names, or the contents of custom notification templates.<\/li><\/ul><\/li><\/ul>\n\n\n\n<ul><li><strong>schedules<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"777\" height=\"401\" class=\"wp-image-22665\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/schedules.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/schedules.png 777w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/schedules-300x155.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/schedules-768x396.png 768w\" sizes=\"(max-width: 777px) 100vw, 777px\" \/><ul><li>The <em>schedules <\/em>usage statistics include information such as the weekday and start and end times.<\/li><\/ul><\/li><li><strong>users<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"773\" height=\"403\" class=\"wp-image-22666\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/users.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/users.png 773w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/users-300x156.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/users-768x400.png 768w\" sizes=\"(max-width: 773px) 100vw, 773px\" \/><ul><li>The <em>users <\/em>usage statistics include information such as the user type (admin, manager or viewer), the user&#8217;s temperature scale, and whether or not multi-factor authentication has been enabled.<\/li><li>These usage statistics do <strong>not<\/strong> include the username, password, email address, or first &amp; last name.<\/li><\/ul><\/li><li><strong>deviceGroups<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"775\" height=\"379\" class=\"wp-image-22667\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/deviceGroups.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/deviceGroups.png 775w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/deviceGroups-300x147.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/deviceGroups-768x376.png 768w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><ul><li>The <em>deviceGroups<\/em> usage statistics include information such as the quantity of groups and the quantity of devices per group.<\/li><\/ul><\/li><li><strong>inventoryDevices<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"775\" height=\"428\" class=\"wp-image-22668\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/inventory.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/inventory.png 775w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/inventory-300x166.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/inventory-768x424.png 768w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><ul><li>The <em>inventoryDevices <\/em>usage statistics include information about each discovered device, such as the device type, firmware version, and discovery source.<\/li><li>These usage statistics do <strong>not<\/strong> include the MAC address, device name, or IP address.<\/li><\/ul><\/li><li><strong>pingDevices<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"771\" height=\"404\" class=\"wp-image-22669\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/pingDevices.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/pingDevices.png 771w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/pingDevices-300x157.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/pingDevices-768x402.png 768w\" sizes=\"(max-width: 771px) 100vw, 771px\" \/><ul><li>The <em>pingDevices <\/em>usage statistics include information such as the ping type (ICMP or HTTP), port, and timeout version.<\/li><li>These usage statistics do <strong>not<\/strong> include the ping name, IP address, host or path.<\/li><\/ul><\/li><li><strong>recipientGroups<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"775\" height=\"378\" class=\"wp-image-22670\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/recipientGroup.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/recipientGroup.png 775w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/recipientGroup-300x146.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/recipientGroup-768x375.png 768w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><ul><li>The <em>recipientGroups <\/em>usage statistics include information such as the quantity of recipients and recipient type (email, text message, in-app message).<\/li><li>These usage statistics do <strong>not<\/strong> include email addresses or phone numbers.<\/li><\/ul><\/li><li><strong>reports<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"773\" height=\"453\" class=\"wp-image-22671\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/reports.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/reports.png 773w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/reports-300x176.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/reports-768x450.png 768w\" sizes=\"(max-width: 773px) 100vw, 773px\" \/><ul><li>The <em>reports <\/em>usage statistics include information such as the report date range, and quantity and types of channels.<\/li><\/ul><\/li><li><strong>cellModemSettings<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"775\" height=\"156\" class=\"wp-image-22672\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/cellModem.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/cellModem.png 775w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/cellModem-300x60.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/cellModem-768x155.png 768w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><ul><li>The <em>cellModemSettings<\/em> usage statistics include information such as whether or not the modem is using default settings.<\/li><li>These usage statistics do <strong>not<\/strong> include the COM port or service center number.<\/li><\/ul><\/li><li><strong>pushSettings<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"773\" height=\"56\" class=\"wp-image-22673\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/pushSettings.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/pushSettings.png 773w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/pushSettings-300x22.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/pushSettings-768x56.png 768w\" sizes=\"(max-width: 773px) 100vw, 773px\" \/><ul><li>The <em>pushSettings<\/em> usage statistics include the missed push threshold.<\/li><\/ul><\/li><li><strong>relayConfigurations<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"773\" height=\"171\" class=\"wp-image-22674\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/relay.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/relay.png 773w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/relay-300x66.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/relay-768x170.png 768w\" sizes=\"(max-width: 773px) 100vw, 773px\" \/><ul><li>The <em>relayConfigurations<\/em> usage statistics include information such as the relay or light tower&#8217;s trigger &amp; clear configurations.<\/li><\/ul><\/li><li><strong>axisDevices<\/strong><br><img decoding=\"async\" loading=\"lazy\" width=\"768\" height=\"330\" class=\"wp-image-22675\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/axis.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/axis.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/axis-300x129.png 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><ul><li>The <em>axisDevices <\/em>usage statistics include information about each discovered camera, such as the model, firmware version, and minimum interval between image captures.<\/li><li>These usage statistics do <strong>not<\/strong> include the camera&#8217;s MAC address or IP address.<\/li><\/ul><\/li><\/ul>\n\n\n<\/div><\/div><div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>How to enable\/disable sending usage statistics<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<p>Sending usage statistics to AVTECH is a feature that can be turned on or off during the installation process (from within Room Alert Manager&#8217;s installer) or afterwards (from within its installation directory).<\/p>\n\n\n\n<p>Select the tabs below for instructions.<\/p>\n\n\n<div class=\"su-tabs su-tabs-style-default su-tabs-mobile-stack\" data-active=\"1\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\"><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">During installation<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">After installation<\/span><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"During installation\">\n\n\n\n<p>When you install Room Alert Manager v1.10+ (either as a new installation or as an update to a previous installation), you&#8217;ll see the following window in the installer.<br><img decoding=\"async\" loading=\"lazy\" width=\"502\" height=\"422\" class=\"wp-image-25234\" style=\"width: 400px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/Installer3.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/Installer3.png 502w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/Installer3-300x252.png 300w\" sizes=\"(max-width: 502px) 100vw, 502px\" \/><\/p>\n\n\n\n<ul><li>Keep the checkbox in the window enabled if you&#8217;d like to allow Room Alert Manager to send usage statistics. <\/li><li>Un-check the box to prevent Room Alert Manager from sending usage statistics.<\/li><\/ul>\n\n\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"After installation\">\n\n\n\n<p>After installing Room Alert Manager, you can change this setting at any point by following these instructions.<\/p>\n\n\n\n<p>These instructions require you to start and stop the Room Alert Manager service. This FAQ shows you how:&nbsp;<a href=\"https:\/\/avtech.com\/articles\/20885\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Stop, Start And Restart The Room Alert Manager Service<\/a>.<\/p>\n\n\n\n<ol><li>Stop the Room Alert Manager service.<\/li><li>Navigate to Room Alert Manager\u2019s installation folder on its host system.<ul><li>By default, it\u2019s at C:\\Program Files\\AVTECH Room Alert Manager.<\/li><\/ul><\/li><li>Locate the \u201cconfig\u201d folder and open it.<\/li><li>In the \u201cconfig\u201d folder, locate the \u201capplication.properties\u201d file.<\/li><li>Open that file in any text editor, such as Notepad or Notepad++.<\/li><li>Locate the line that reads &#8220;avtech.usagestatistics.enabled&#8221;<ul><li>Set this line to <strong>true<\/strong> to allow Room Alert Manager to send usage statistics.<\/li><li>Set this line to <strong>false <\/strong>to prevent Room Alert Manager from sending usage statistics.<\/li><\/ul><\/li><li>When you\u2019re done making changes, save the \u201capplication.properties\u201d file.<\/li><li>You may now close Room Alert Manager\u2019s installation folder.<\/li><li>Then start the Room Alert Manager service.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/UsageStats_appProps.png\"><img decoding=\"async\" loading=\"lazy\" width=\"525\" height=\"449\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/UsageStats_appProps.png\" alt=\"\" class=\"wp-image-22649\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/UsageStats_appProps.png 525w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/10\/UsageStats_appProps-300x257.png 300w\" sizes=\"(max-width: 525px) 100vw, 525px\" \/><\/a><\/figure>\n\n\n<\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Usage statistics help AVTECH make informed decisions regarding the development of Room Alert Manager&#8217;s most popular features and applications. As of version 1.10, Room Alert Manager can optionally be configured to automatically send anonymous usage statistics to AVTECH. No sensitive information is included in the usage statistics, which are sent periodically at random times. For [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[287],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/22531\/what-data-gets-included-in-room-alert-managers-usage-statistics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Data Gets Included In Room Alert Manager&#039;s Usage Statistics - AVTECH\" \/>\n<meta property=\"og:description\" content=\"Usage statistics help AVTECH make informed decisions regarding the development of Room Alert Manager&#8217;s most popular features and applications. 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