{"id":2436,"date":"2015-11-05T11:47:35","date_gmt":"2015-11-05T16:47:35","guid":{"rendered":"http:\/\/192.168.2.166\/~webapp\/support\/faq\/wordpress\/?p=2436"},"modified":"2025-05-22T09:04:52","modified_gmt":"2025-05-22T13:04:52","slug":"synch-room-alert-monitor-time-server-2-2","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/2436\/synch-room-alert-monitor-time-server-2-2\/","title":{"rendered":"How To Configure The Date &#038; Time On Your Room Alert Monitor"},"content":{"rendered":"\n<p class=\"has-text-color\" style=\"color:#ee3524\"><strong><em>Using an older version of the Room Alert Monitor web interface?<\/em><\/strong>&nbsp;<strong><em><a rel=\"noreferrer noopener\" href=\"http:\/\/avtech.com\/articles\/174\/how-to-synch-room-alert-to-a-time-server\/\" target=\"_blank\">Please click here for the appropriate FAQ<\/a>.<\/em><\/strong><\/p>\n\n\n\n<p>By default, your Room Alert monitor obtains the date and time from an Internet NTP time server:<\/p>\n\n\n\n<ul>\n<li>Room Alert PRO (&#8216;S&#8217;), &#8216;E&#8217; and 3 Wi-Fi models use\u00a0<strong>time.nist.gov<\/strong>.<\/li>\n\n\n\n<li>Room Alert MAX Base Stations use <strong>time1.google.com<\/strong>. <\/li>\n<\/ul>\n\n\n\n<p>This means that in order to display the correct time, your Room Alert monitor must be able to:<\/p>\n\n\n\n<ul>\n<li>connect to the internet, and <\/li>\n\n\n\n<li>resolve the time server&#8217;s hostname<\/li>\n<\/ul>\n\n\n\n<p>Alternatively, you may choose to configure your Room Alert monitor to use a time server on your local network. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">For more information about configuring the date and time on your device, please see the tabs below.<\/h4>\n\n\n<div class=\"su-accordion su-u-trim\"><div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Troubleshoot date &amp; time issues<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<h4 class=\"wp-block-heading\">What is affected by your device&#8217;s date &amp; time?<\/h4>\n\n\n\n<ul>\n<li>Your Room Alert monitor&#8217;s date &amp; time is reflected within alert emails sent directly from the device.<\/li>\n\n\n\n<li>Your Room Alert monitor&#8217;s date &amp; time does <strong>NOT <\/strong>affect any timestamps within your <a rel=\"noreferrer noopener\" href=\"https:\/\/account.roomalert.com\/\" target=\"_blank\">RoomAlert.com<\/a> account, including emails sent from <a rel=\"noreferrer noopener\" href=\"https:\/\/account.roomalert.com\/\" target=\"_blank\">RoomAlert.com<\/a>. <em>For more information, please see our FAQ, <a rel=\"noreferrer noopener\" href=\"https:\/\/avtech.com\/articles\/8839\/\" target=\"_blank\">How To Set Your Timezone In Your RoomAlert.com Account<\/a>.<\/em><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Troubleshoot issues with the date &amp; time<\/h4>\n\n\n\n<p>If your Room Alert monitor is using an incorrect date &amp; time, please take the following troubleshooting steps.<\/p>\n\n\n\n<ol>\n<li>Open outbound UDP port 123 on anything on your network that stands between the Room Alert Monitor and NTP server.\n<ul>\n<li>This is the port used by your Room Alert monitor to send timeserver requests. For more information, please see our FAQ: <a rel=\"noreferrer noopener\" href=\"https:\/\/avtech.com\/articles\/14315\/\" target=\"_blank\">List Of Ports Required By Room Alert Products<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Set up a custom time server.\n<ul>\n<li>For information about configuring a custom time server, please see the &#8220;<a href=\"#cust_time_server\">Use a custom time server<\/a>&#8221; tab in this FAQ.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>(Room Alert PRO &amp; &#8216;E&#8217; models) <\/strong>Run a trace to capture additional information.\n<ul>\n<li>Our Tech Support team may ask you to capture a trace on your Room Alert monitor while the device attempts to sync to a time server. To run a trace on your device, please follow the instructions in our FAQ, <a href=\"https:\/\/avtech.com\/articles\/2432\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Generate A Trace On A Room Alert Monitor<\/a>.<\/li>\n\n\n\n<li>With <strong>Room Alert MAX<\/strong> units, you may be directed by Tech Support to download Log files from the <strong>Settings <\/strong>\u2192 <strong>Maintenance<\/strong> page.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n<\/div><\/div> <div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Change your device's timezone or time format<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<p>You may change your Room Alert monitor&#8217;s timezone, time format, and other date &amp; time settings by following the instructions below:<\/p>\n\n\n\n<ol>\n<li>First, open the Base Station&#8217;s web interface.<br>You may do this by typing its IP address directly into your browser&#8217;s URL.<br>For help, please see <a href=\"https:\/\/avtech.com\/articles\/172\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Discover A Room Alert Monitor<\/a> &amp; <a href=\"https:\/\/avtech.com\/articles\/13255\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Open Your Room Alert Monitor\u2019s Built-in Web<\/a>.<\/li>\n\n\n\n<li>Log In to the web interface.<br>For help, please see <a href=\"https:\/\/avtech.com\/articles\/166\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Access A Room Alert Monitor\u2019s Password-Protected Pages<\/a>.<\/li>\n\n\n\n<li>Then navigate to the <em>Date &amp; Time Settings<\/em>.\n<ul>\n<li>On Room Alert PRO &amp; &#8216;E&#8217; models, this is found at <strong>Settings<\/strong> \u2192 <strong>Advanced<\/strong>.<\/li>\n\n\n\n<li>On Room Alert 3 Wi-Fi, this is found at <strong>Alert Options<\/strong> \u2192<strong>&nbsp; Advanced<\/strong>.<\/li>\n\n\n\n<li>On Room Alert MAX, this is found at <strong>Settings <\/strong>\u2192 <strong>Date &amp; Time<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<ul>\n<li>Below are the <em>Date\u00a0&amp; Time Configuration<\/em>\u00a0settings\u00a0shown at\u00a0default. (This example is from a Room Alert &#8216;E&#8217; model.)<br> <span style=\"padding-left: 30px; display:block\"><img decoding=\"async\" loading=\"lazy\" width=\"1038\" height=\"661\" class=\"wp-image-2652\" style=\"width: 500px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/09\/Default-Date-Time-Configuration-page.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/09\/Default-Date-Time-Configuration-page.png 1038w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/09\/Default-Date-Time-Configuration-page-300x191.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/09\/Default-Date-Time-Configuration-page-1024x652.png 1024w\" sizes=\"(max-width: 1038px) 100vw, 1038px\" \/><\/span><\/li>\n<\/ul>\n\n\n\n<ol start=\"4\">\n<li>In the <em>Date&nbsp;&amp; Time Configuration<\/em> section, you may configure the following settings:\n<ul>\n<li>In <strong>Time Zone<\/strong>, you may choose your local time zone from the drop-down list.<\/li>\n\n\n\n<li>In <strong>Time Display<\/strong>, you may choose the hour format from the drop-down list:\n<ul>\n<li>24 hour (default)<\/li>\n\n\n\n<li>AM\/PM<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>In <strong>Time Format<\/strong>, you may select the date format from the drop-down menu:\n<ul>\n<li>MM\/DD\/YY Hour:Minute:Second (default)<\/li>\n\n\n\n<li>DD\/MM\/YY Hour:Minute:Second<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>(Room Alert &#8216;S&#8217;, &#8216;E&#8217;, or 3 Wi-Fi models only)<\/strong> You may select the <strong>Daylight Savings<\/strong> check box to add 1 hour to the current time.<\/li>\n\n\n\n<li><strong>(Room Alert &#8216;S&#8217;, &#8216;E&#8217;, or 3 Wi-Fi models only)<\/strong> In <strong>Auto Refresh<\/strong>, you may select the interval at which your unit synchronizes with the timeserver:\n<ul>\n<li>Disabled (&#8220;E&#8221; models only)<\/li>\n\n\n\n<li>10 Minutes<\/li>\n\n\n\n<li>1 Hour<\/li>\n\n\n\n<li>6 Hours<\/li>\n\n\n\n<li>12 Hours<\/li>\n\n\n\n<li>24 Hours<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><em>For information about configuring a custom time server, please see the &#8220;<a href=\"#cust_time_server\">Use a custom time server<\/a>&#8221; tab in this FAQ.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<ol start=\"5\">\n<li>After you&#8217;re done making changes, select <strong>Save <\/strong>or <strong>Save Settings<\/strong>.<\/li>\n<\/ol>\n\n\n<\/div><\/div> <div class=\"su-spoiler su-spoiler-style-fancy su-spoiler-icon-plus su-spoiler-closed\" data-anchor=\"cust_time_server\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Use a custom time server<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<p>If you wish, you may configure your Room Alert Monitor to obtain the date and time from an NTP time server on your local network by following the instructions below.<\/p>\n\n\n\n<ol>\n<li>First, open the Base Station&#8217;s web interface.<br>You may do this by typing its IP address directly into your browser&#8217;s URL.<br>For help, please see <a href=\"https:\/\/avtech.com\/articles\/172\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Discover A Room Alert Monitor<\/a> &amp; <a href=\"https:\/\/avtech.com\/articles\/13255\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Open Your Room Alert Monitor\u2019s Built-in Web<\/a>.<\/li>\n\n\n\n<li>Log In to the web interface.<br>For help, please see <a href=\"https:\/\/avtech.com\/articles\/166\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Access A Room Alert Monitor\u2019s Password-Protected Pages<\/a>.<\/li>\n\n\n\n<li>Then navigate to the <em>Date &amp; Time Settings<\/em>.\n<ul>\n<li>On Room Alert PRO &amp; &#8216;E&#8217; models, this is found at <strong>Settings<\/strong> \u2192 <strong>Advanced<\/strong>.<\/li>\n\n\n\n<li>On Room Alert 3 Wi-Fi, this is found at <strong>Alert Options<\/strong> \u2192<strong>\u00a0 Advanced<\/strong>.<\/li>\n\n\n\n<li>On Room Alert MAX, this is found at <strong>Settings <\/strong>\u2192 <strong>Date &amp; Time<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>In the Date<em>&nbsp;&amp; Time Configuration <\/em>section, select the check box to use a<strong>&nbsp;custom time server<\/strong>.<br><img decoding=\"async\" loading=\"lazy\" width=\"600\" height=\"382\" src=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/09\/Date-Time-Configuration-page-custom1.png\" alt=\"Date &amp; Time Configuration page -- custom\"><\/li>\n\n\n\n<li>Then enter the address for your time server.\n<ul>\n<li><strong>Room Alert PRO (&#8216;S&#8217;) models only:<\/strong> You may enter either the IP address or host name for your time server.<\/li>\n\n\n\n<li><strong>Room Alert MAX only:<\/strong> You may enter either the IP address or host name for one or more time servers, separated by spaces. Your Room Alert will attempt to use the first time server in the list, and if that fails, will try the next in the list.<\/li>\n\n\n\n<li><strong>Room Alert &#8216;E&#8217; models only:<\/strong> If you do not know the IP address of the time server, you may select <strong>Resolve Host Name <\/strong>and follow the instructions in the\u00a0<em>DNS Resolver<\/em> dialog box.<\/li>\n\n\n\n<li><strong>Room Alert 3Wi-Fi:<\/strong> You must enter the IP address of your time server.<br><a href=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/09\/DNS-Resolver-Dialog-Box1.png\"><\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>&#8216;E&#8217; models only:<\/strong> You may select <strong>Update Now<\/strong> to synchronize the time manually.\n<ul>\n<li>You may also do this by entering <strong>http:\/\/&lt;IP of your unit &gt;\/cmd.cgi?action=SyncTime<\/strong> in your browser address bar.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Select <strong>Save <\/strong>or <strong>Save Settings<\/strong>. Your Room Alert Monitor will attempt to obtain the time and date from the new IP address.<\/li>\n<\/ol>\n\n\n\n<p>If you&#8217;d like to configure a Windows system or Windows server as a Network Time Server, please see this FAQ: <a href=\"http:\/\/avtech.com\/articles\/1529\/configure-windows-windows-system-network-time-server-ntp\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Configure A Windows Or Windows Server System As A Network Time Server (NTP)<\/a>.<\/p>\n\n\n<\/div><\/div><\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Using an older version of the Room Alert Monitor web interface?&nbsp;Please click here for the appropriate FAQ. By default, your Room Alert monitor obtains the date and time from an Internet NTP time server: This means that in order to display the correct time, your Room Alert monitor must be able to: Alternatively, you may [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[2],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/2436\/synch-room-alert-monitor-time-server-2-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Configure The Date &amp; Time On Your Room Alert Monitor - AVTECH\" \/>\n<meta property=\"og:description\" content=\"Using an older version of the Room Alert Monitor web interface?&nbsp;Please click here for the appropriate FAQ. 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