{"id":26053,"date":"2023-06-14T10:55:21","date_gmt":"2023-06-14T14:55:21","guid":{"rendered":"https:\/\/avtech.com\/articles\/?p=26053"},"modified":"2025-01-06T12:34:29","modified_gmt":"2025-01-06T17:34:29","slug":"how-to-configure-an-sms-alert-action-in-roomalert-com","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/26053\/how-to-configure-an-sms-alert-action-in-roomalert-com\/","title":{"rendered":"How To Configure An SMS Alert Action In Room Alert Account"},"content":{"rendered":"\n<p>If your organization&#8217;s Room Alert Account has been upgraded to the Professional level or higher, you may <a href=\"https:\/\/avtech.com\/articles\/26053\/\" target=\"_blank\" rel=\"noreferrer noopener\">add SMS notifications<\/a> to your alerts. This FAQ shows you how to add an SMS action to an existing alert in RoomAlert.com. For instructions on how to create a new alert from scratch, please see <a href=\"https:\/\/avtech.com\/articles\/223\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Create Alerts In Your RoomAlert.com Account<\/a>.<\/p>\n\n\n\n<p><strong>First, follow these steps to&nbsp;open the alert&#8217;s interface:<\/strong><\/p>\n\n\n\n<ol>\n<li>Log in to your account at <a href=\"http:\/\/roomalert.com\" target=\"_blank\" rel=\"noreferrer noopener\">RoomAlert.com<\/a>.<br><em>In order to edit parts of an alert, you must log in as an admin-level or operator-level user. For more information, please see the \u201cTypes of user roles\u201d section of our FAQ, <a href=\"https:\/\/avtech.com\/articles\/23734\" target=\"_blank\" rel=\"noreferrer noopener\">How To Manage User Access To Your RoomAlert.com Account<\/a>.<\/em><\/li>\n\n\n\n<li>Select <strong>Alerts<\/strong> from the navigation bar to the left.<\/li>\n\n\n\n<li>In your <em>Alert List<\/em> tab, you&#8217;ll see a list of all of your configured alerts. Click on an alert to open its interface.<br><img decoding=\"async\" loading=\"lazy\" width=\"1400\" height=\"711\" class=\"wp-image-26105\" style=\"width: 700px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/RAA_Alerts.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/RAA_Alerts.png 1400w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/RAA_Alerts-300x152.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/RAA_Alerts-1024x520.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/RAA_Alerts-768x390.png 768w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><\/li>\n\n\n\n<li>Any configured actions are listed below the alert&#8217;s threshold details.<br><img decoding=\"async\" loading=\"lazy\" width=\"1174\" height=\"588\" class=\"wp-image-26106\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/RAA_Alert_Actions.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/RAA_Alert_Actions.png 1174w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/RAA_Alert_Actions-300x150.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/RAA_Alert_Actions-1024x513.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/RAA_Alert_Actions-768x385.png 768w\" sizes=\"(max-width: 1174px) 100vw, 1174px\" \/><\/li>\n<\/ol>\n\n\n\n<p><strong>Then follow these steps to&nbsp;add a new SMS action:<\/strong><\/p>\n\n\n\n<ol>\n<li>Click <strong>+Add Action<\/strong> to create a new action.<br><img decoding=\"async\" loading=\"lazy\" width=\"130\" height=\"46\" class=\"wp-image-25970\" style=\"width: 100px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/AddAction.png\" alt=\"\"><\/li>\n\n\n\n<li>In the <em>New Action<\/em> interface, first choose <strong>SMS Message<\/strong> from the <em>Type<\/em> drop-down menu.<br><img decoding=\"async\" loading=\"lazy\" width=\"792\" height=\"406\" class=\"wp-image-26120\" style=\"width: 450px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_TypeSMS.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_TypeSMS.png 792w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_TypeSMS-300x154.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_TypeSMS-768x394.png 768w\" sizes=\"(max-width: 792px) 100vw, 792px\" \/><\/li>\n\n\n\n<li>Next, select the user you&#8217;d like to send messages to.\n<ul>\n<li>This <em>User <\/em>drop-down menu includes all users on the account, regardless of their <a href=\"https:\/\/avtech.com\/articles\/23734\/\" target=\"_blank\" rel=\"noreferrer noopener\">user role<\/a> and whether they have opted-in to receiving messages from RoomAlert.com.<\/li>\n\n\n\n<li>If the user has a mobile number saved to their profile, you will see their country listed in parentheses beside their name.<br><img decoding=\"async\" loading=\"lazy\" width=\"792\" height=\"539\" class=\"wp-image-26121\" style=\"width: 450px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_User.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_User.png 792w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_User-300x204.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_User-768x523.png 768w\" sizes=\"(max-width: 792px) 100vw, 792px\" \/><\/li>\n\n\n\n<li>If you select a user without a mobile number saved to their profile, you&#8217;ll see a warning message. <br><img decoding=\"async\" loading=\"lazy\" width=\"792\" height=\"266\" class=\"wp-image-26122\" style=\"width: 450px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_User_NotVerified.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_User_NotVerified.png 792w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_User_NotVerified-300x101.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_User_NotVerified-768x258.png 768w\" sizes=\"(max-width: 792px) 100vw, 792px\" \/>\n<ul>\n<li>The user will need to add their mobile number to their profile before they start receiving any messages. <em>For instructions, please see our FAQ, <a href=\"https:\/\/avtech.com\/articles\/26048\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Opt In &amp; Out Of SMS Messages From Room Alert Account<\/a><\/em>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If desired, configure the action to repeat, schedule quiet times, or set a delay. <em>For more information, please see <a href=\"https:\/\/avtech.com\/articles\/5508\/configure-advanced-alerting-features-roomalert-com-account-video\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Configure Advanced Alerting Features In Your RoomAlert.com Account<\/a>.<\/em><\/li>\n\n\n\n<li>Select <strong>Save Changes<\/strong> to save your new action.<br><img decoding=\"async\" loading=\"lazy\" width=\"205\" height=\"66\" class=\"wp-image-21381\" style=\"width: 100px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2021\/04\/RAM_SaveChanges.png\" alt=\"\"><\/li>\n\n\n\n<li>The action will now appear in the alert interface.\n<ul>\n<li>If the user has a mobile number saved to their profile, the action will look like this:<br><img decoding=\"async\" loading=\"lazy\" width=\"1165\" height=\"166\" class=\"wp-image-26124\" style=\"width: 600px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_Saved.png\" alt=\"\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_Saved.png 1165w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_Saved-300x43.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_Saved-1024x146.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_Saved-768x109.png 768w\" sizes=\"(max-width: 1165px) 100vw, 1165px\" \/><\/li>\n\n\n\n<li>If the user doesn&#8217;t have a mobile number saved to their profile, the action icon will show as orange with an exclamation point, like this:<br><img decoding=\"async\" loading=\"lazy\" width=\"275\" height=\"53\" class=\"wp-image-26125\" style=\"width: 200px;\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2023\/05\/NewAction_NoMobileNumber.png\" alt=\"\"><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>After you&#8217;ve saved your action, it&#8217;s a good idea to test it. Note that the cost of any successful test messages will be deducted from your account&#8217;s SMS Funds. For more information, please see our FAQ, <a href=\"https:\/\/avtech.com\/articles\/26045\/\" target=\"_blank\" rel=\"noreferrer noopener\">How To Add SMS Funds To Your Room Alert Account<\/a>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>If your organization&#8217;s Room Alert Account has been upgraded to the Professional level or higher, you may add SMS notifications to your alerts. This FAQ shows you how to add an SMS action to an existing alert in RoomAlert.com. For instructions on how to create a new alert from scratch, please see How To Create [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/26053\/how-to-configure-an-sms-alert-action-in-roomalert-com\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Configure An SMS Alert Action In Room Alert Account - AVTECH\" \/>\n<meta property=\"og:description\" content=\"If your organization&#8217;s Room Alert Account has been upgraded to the Professional level or higher, you may add SMS notifications to your alerts. 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