{"id":3251,"date":"2016-01-27T14:32:47","date_gmt":"2016-01-27T19:32:47","guid":{"rendered":"http:\/\/avtech.com\/Support\/faq\/?p=3251"},"modified":"2022-08-26T13:17:37","modified_gmt":"2022-08-26T17:17:37","slug":"request-device-transfer-roomalert-com","status":"publish","type":"post","link":"https:\/\/avtech.com\/articles\/3251\/request-device-transfer-roomalert-com\/","title":{"rendered":"How To Request A Device Transfer In RoomAlert.com"},"content":{"rendered":"<p>If you have purchased a Room Alert Monitor from a reseller, or if your organization has multiple locations, you may need to transfer a Room Alert Monitor from one Room Alert Account to another.<\/p>\n<p>You may request that a Room Alert Monitor be transferred into your Room Alert Account by following these steps:<\/p>\n<p>1. Log in to your account at <a href=\"http:\/\/roomalert.com\" target=\"_blank\" rel=\"noopener noreferrer\">RoomAlert.com<\/a>.<\/p>\n<p style=\"padding-left: 30px;\"><em>In order to request a device transfer, you must log in as an Administrator or Operator. For more information, please see the \u201cTypes of user roles\u201d section of our FAQ, <a href=\"https:\/\/avtech.com\/articles\/23734\" target=\"_blank\" rel=\"noreferrer noopener\">How To Manage User Access To Your RoomAlert.com Account<\/a>.<\/em><\/p>\n<p>2. Select <strong>Devices<\/strong> in the navigation bar to the left of the screen.\u00a0You\u2019ll see the list of Room Alert Monitors that are already associated with your account in your <em>Inventory<\/em> tab.<\/p>\n<p>3. Select <strong>Register Device<\/strong>.<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/RAA_Register_Device1-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24553\" src=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/RAA_Register_Device1-1.png\" alt=\"\" width=\"700\" height=\"249\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/RAA_Register_Device1-1.png 1282w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/RAA_Register_Device1-1-300x107.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/RAA_Register_Device1-1-1024x364.png 1024w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/RAA_Register_Device1-1-768x273.png 768w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>4. When the\u00a0<em>Register New Device<\/em> page appears:<\/p>\n<p style=\"padding-left: 30px;\">&#8211; Enter the MAC address of the unit you&#8217;d like listed under your organization.\u00a0 For assistance locating the MAC address, please see this FAQ: <a href=\"http:\/\/avtech.com\/articles\/201\/find-mac-address-room-alert-monitor\/\" target=\"_blank\" rel=\"noopener noreferrer\">Where To Find The MAC Address Of A Room Alert Monitor<\/a>.<\/p>\n<p style=\"padding-left: 30px;\">OR<\/p>\n<p style=\"padding-left: 30px;\">&#8211; Enter the serial number of the unit.\u00a0For assistance locating the serial number, please see this FAQ: <a href=\"http:\/\/avtech.com\/articles\/221\/find-serial-number-room-alert-monitor\/\" target=\"_blank\" rel=\"noopener noreferrer\">Where To Find The Serial Number Of A Room Alert Monitor<\/a>.<\/p>\n<p style=\"padding-left: 30px;\">&#8211; Then select <strong>Register Device<\/strong>.<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_Register_Device2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10184\" src=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_Register_Device2.png\" alt=\"\" width=\"600\" height=\"174\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_Register_Device2.png 1004w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_Register_Device2-300x87.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_Register_Device2-768x223.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p>5. In the\u00a0<em>Device Transfer Request<\/em> page that appears:<\/p>\n<p style=\"padding-left: 30px;\">&#8211; You&#8217;ll see a notice that the Room Alert Monitor is assigned to another organization, along with the organization&#8217;s name.<\/p>\n<p style=\"padding-left: 30px;\">&#8211; Select <strong>Request Transfer<\/strong> to send a request to that organization to approve the transfer of the device to your account.<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/GTMD_Devices_RequestTransfer_Button.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3255\" src=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/GTMD_Devices_RequestTransfer_Button.png\" alt=\"GTMD_Devices_RequestTransfer_Button\" width=\"400\" height=\"368\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/GTMD_Devices_RequestTransfer_Button.png 616w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/GTMD_Devices_RequestTransfer_Button-300x276.png 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p>6. You&#8217;ll then see a new tab under your <em>Devices<\/em> page: the <em>Transfers<\/em> tab. That tab will list each Room Alert Monitor you&#8217;ve requested to have transferred to your account.<\/p>\n<p style=\"padding-left: 30px;\"><a href=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_PendingTransfer.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-10186\" src=\"http:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_PendingTransfer.png\" alt=\"\" width=\"600\" height=\"211\" srcset=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_PendingTransfer.png 1064w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_PendingTransfer-300x106.png 300w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_PendingTransfer-768x271.png 768w, https:\/\/avtech.com\/articles\/wp-content\/uploads\/2016\/01\/RAA_PendingTransfer-1024x361.png 1024w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p>7. When the current device owner approves your request, you&#8217;ll receive a confirmation email, and that Room Alert Monitor will then appear in your regular <em>Inventory<\/em> tab with the rest of your devices.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have purchased a Room Alert Monitor from a reseller, or if your organization has multiple locations, you may need to transfer a Room Alert Monitor from one Room Alert Account to another. You may request that a Room Alert Monitor be transferred into your Room Alert Account by following these steps: 1. Log [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-3251","post","type-post","status-publish","format-standard","hentry","category-roomalert-com"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Request A Device Transfer In RoomAlert.com - AVTECH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/avtech.com\/articles\/3251\/request-device-transfer-roomalert-com\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Request A Device Transfer In RoomAlert.com - AVTECH\" \/>\n<meta property=\"og:description\" content=\"If you have purchased a Room Alert Monitor from a reseller, or if your organization has multiple locations, you may need to transfer a Room Alert Monitor from one Room Alert Account to another. 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Log [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/avtech.com\/articles\/3251\/request-device-transfer-roomalert-com\/\" \/>\n<meta property=\"og:site_name\" content=\"AVTECH\" \/>\n<meta property=\"article:published_time\" content=\"2016-01-27T19:32:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-26T17:17:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/avtech.com\/articles\/wp-content\/uploads\/2015\/06\/RAA_Register_Device1-1.png\" \/>\n<meta name=\"author\" content=\"Allie Wojtanowski\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AVTECHSoftware\" \/>\n<meta name=\"twitter:site\" content=\"@AVTECHSoftware\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Allie Wojtanowski\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/avtech.com\\\/articles\\\/3251\\\/request-device-transfer-roomalert-com\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/avtech.com\\\/articles\\\/3251\\\/request-device-transfer-roomalert-com\\\/\"},\"author\":{\"name\":\"Allie Wojtanowski\",\"@id\":\"https:\\\/\\\/avtech.com\\\/articles\\\/#\\\/schema\\\/person\\\/2966f1925021087dba64df344049f189\"},\"headline\":\"How To Request A Device Transfer In RoomAlert.com\",\"datePublished\":\"2016-01-27T19:32:47+00:00\",\"dateModified\":\"2022-08-26T17:17:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/avtech.com\\\/articles\\\/3251\\\/request-device-transfer-roomalert-com\\\/\"},\"wordCount\":338,\"image\":{\"@id\":\"https:\\\/\\\/avtech.com\\\/articles\\\/3251\\\/request-device-transfer-roomalert-com\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/avtech.com\\\/articles\\\/wp-content\\\/uploads\\\/2015\\\/06\\\/RAA_Register_Device1-1.png\",\"articleSection\":[\"Room Alert Account (RoomAlert.com)\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/avtech.com\\\/articles\\\/3251\\\/request-device-transfer-roomalert-com\\\/\",\"url\":\"https:\\\/\\\/avtech.com\\\/articles\\\/3251\\\/request-device-transfer-roomalert-com\\\/\",\"name\":\"How To Request A Device Transfer In RoomAlert.com - 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