Support

Knowledge Base  /  Frequently Asked Questions  /  Axis Cameras

How To Add Compatible Axis Cameras To Your RoomAlert.com Account

In order to view Axis camera image uploads through RoomAlert.com, you must have a Room Alert Account at the Professional level or higher. Please see this FAQ for account upgrade instructions: How To Upgrade Your RoomAlert.com Account.

Before you begin

– You camera must be compatible with RoomAlert.com. Please see this list: List Of Axis Cameras Compatible With RoomAlert.com.

– Your camera must push at least once to RoomAlert.com. In order for it to do that, you must install certain firmware and applications on it. This FAQ shows you how: How To Upload Required Software To Your RoomAlert.com-Compatible Axis Camera (VIDEO).

Registering your camera

Once you determine your camera is compatible with RoomAlert.com and install the required firmware and applications, you may register it by following these steps:

1. Log in to your account at RoomAlert.com.

In order to register your camera, you must log in as an admin-level or operator-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

2. In the navigation bar to the left, select Devices. You’ll see the list of Room Alert Monitors and Axis cameras that are already associated with your account.

3. To add your camera, select Register Device at the top right of the screen.

4. When the Register New Device page appears:

– Enter your camera’s MAC address. For assistance locating the MAC address, please see this FAQ on Axis’ web site: Serial Number (Axis web site).

Please note that the serial number and MAC address are the same on Axis cameras. However, when you enter your camera’s MAC address into your Room Alert Account, separate the characters with colons (:) or dashes (-).

Example: A1-B2-C3-D4-E5-F6 or A1:B2:C3:D4:E5:F6, not A1B2C3D4E5F6.

– Then select Register Device.

5. Your Room Alert Account will then pull in your camera, and you’ll see its Device Details page with basic information.

You will not receive any images from the camera until it detects motion. Please see this FAQ for the conditions that generate pushes and what data to expect: When Compatible Axis Cameras Push To Your RoomAlert.com Account.

Facebooktwitterredditpinterestlinkedinmail
Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W