Knowledge Base / Frequently Asked Questions / Room Alert Manager
When you set up your GSM modem in Room Alert Manager (or AVTECH’s legacy Device ManageR software), you’ll need to enter its COM port into the software’s settings.
Before you attempt to check the modem’s COM port:
A. Plug the modem into a USB port on the software’s host system.
B. Install the most recent version of the modem’s drivers.
Then check the COM port by following these steps:
1. Navigate in Windows to Start–>Control Panel–>System and Security–>System–>Device Manager.
2. In the Device Manager screen, double-click on Modems to expand the list.
3. Locate your modem and right-click on it.
4. In the menu that appears, select Properties.
5. In the Properties window, select the Modem tab.
6. You’ll see ‘Port: COMX,’ where X is the COM port number. In this example, the COM port is COM4.
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You may find Windows Command Prompt at the following path:
To run Windows Command Prompt as an administrator:
If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 4E | |
| Room Alert 3E | |
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 3S | Room Alert 4E |
| Room Alert 3E | |
| Room Alert 3W |
