How To Update Firmware On Room Alert Monitors

You may initiate firmware updates from the Room Alert Discovery utility for the following models:

• Room Alert 32S
• Room Alert 12S
• Room Alert 3S
• Room Alert 32E/W
• Room Alert 12E
• Room Alert 4E
• Room Alert 3E
• Room Alert 3W

To update your Room Alert Monitor, follow these instructions:

1. First open the Room Alert Discovery utility.
   • To do so, look for “AVTECH Room Alert Discovery” in Windows Start menu.
   • Alternatively, you may navigate to Room Alert Discovery’s Installation Directory (C:\Program Files\AVTECH Room Alert Discovery by default) and double-click avtech-room-alert-discovery.exe
2. Next, discover the Room Alert Monitor(s) that you wish to update.
   • For instructions, please see our FAQ, How To Discover Devices With Room Alert Discovery.
3. If a device is not running the latest firmware, you’ll see a symbol in its Firmware Version column.
   
4. Room Alert ‘S’ models and the Room Alert 3W require credentials in order to perform a firmware update.
   • If your Room Alert ‘S’ model or Room Alert 3W is configured with custom credentials, you must save them in the utility before you can perform a successful firmware update.
     • Credentials are only stored during the session. If Room Alert Discovery is closed and reopened, the credentials do not persist.
   • To do so, select the … beside your device, choose Update Credentials, and save your device’s username & password.
     
   • To save the same set of credentials for multiple devices, you can instead use the Save Credentials… option in the Bulk Device Actions drop-down menu.
     
     • Then use the Test Credentials… option to confirm that the utility can connect to the devices with the newly saved credentials.
5. You may update a single Room Alert device or a perform a bulk update on multiple devices.
   • See the tabs below for more information.

You may initiate firmware updates from Room Alert Manager for the following models:

• Room Alert 32S
• Room Alert 12S
• Room Alert 3S
• Room Alert 32E/W
• Room Alert 12E
• Room Alert 4E
• Room Alert 3E
• Room Alert 3W

To update your Room Alert Monitor, follow these instructions:

1. First open Room Alert Manager’s web interface.
   • You may open it by entering ‘localhost:9393’ or ‘<IP address of host system>:9393’ in your browser’s address bar. For more information, please see our FAQ, How to Open Room Alert Manager’s Web Interface.
2. In order to perform firmware updates in Room Alert Manager, you must log in as an admin-level user or a manager-level user that’s been granted access to the device.
   • For more information, please see the “Types of user roles” section of our FAQ, How To Configure Users In Room Alert Manager.
3. (Optional): Change your firmware update settings.
   • By default, Room Alert Manager will automatically get the latest firmware for you.
   • If you need to browse to a local firmware file instead, you may change your settings by navigating to Settings –> Firmware Updates.
     • Here, you may configure Room Alert Manager to:
       – Get the latest firmware for me automatically.
       – Let me browse to a firmware file I downloaded. 
       – Always show both options.
4. In Room Alert Manager’s Devices Inventory list, locate the device you wish to update.
   • If your device does not appear in the list, please follow these instructions to discover it: How To Discover Devices With Room Alert Manager.
5. To the right of the screen, select the ellipsis to view the available options for that device.
   • You may need to scroll the page horizontally to view the ellipsis.
     
6. Then select Update Firmware.
   
7. In the Firmware Update window that opens:
   • View the firmware version that will be applied to your device.
   • (S Models Only) Enter the credentials saved to the Settings page of your Room Alert Monitor.
   • Select Update Now.
     
8. You’ll see a progress bar while the update completes.
   • You may select Close to close the progress bar window. The update will complete in the background.
     
9. When the update is Complete, select Close.
   

Remote and local updates through Link

• You may initiate firmware updates remotely from your RoomAlert.com account for the following models:
  • Room Alert 32S*
  • Room Alert 12S*
  • Room Alert 32E/W
  • Room Alert 12E
  • Room Alert 4E
  • Room Alert 3E
    *Your Room Alert 32S must already be running firmware v1.1.1 or higher. You must also be running Link v1.3.0 or higher.
• Updating this way requires Room Alert Link software.
• You can also initiate firmware updates directly from Room Alert Link’s local web interface.

Before you begin

1. If you have not already done so, set up a Room Alert Link. This FAQ shows you how: How to Install Room Alert Link.
2. In your local Link software on your computer:
   • Open your local Link’s web interface by entering localhost:8989 in your browser’s address bar (or IPAddressofLink’sHostComputer:8989).
   • Make sure the unit you wish to update appears in Link’s list of discovered devices.
     • If the unit is on the same local subnet as Link’s host computer, it should automatically appear in that list.
     • If the unit does not automatically appear, you may search for it by IP address. Go to Settings–>Manual Discovery in your local Link to do so.
3. For next steps, select one of the tabs below.

Before you begin

• Download the most recent version of your unit’s firmware from your account at RoomAlert.com. This FAQ shows you how: How to Download Firmware & Software From Your RoomAlert.com Account.

• Update to the latest version of the Device Discovery utility. It is available through your account at RoomAlert.com as well.

• Room Alert 3 Wi-Fi only: set the unit’s password back to the default, “PASSWORD.” You may change the password back after the firmware update completes.

• Perform the update from a computer on the same local subnet as the Room Alert Monitor. Firmware updates use the TFTP protocol.

Select one of the programs below for further instructions

Update with AVTECH's Device Discovery utility

1. Open the Device Discovery utility. You may find it in your Windows system typically through the default path: C:\Program Files\AVTECH Device Discovery Utility.

2. Select Search. After a moment, your devices will populate the screen.

3. Select the unit you wish to update.

4. Select Update at the top right corner of the screen.

5. When the Update Firmware alert appears, select OK.

6. When the Choose Firmware File To Upload window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Upload.

7. You’ll see a Progress box appear, which gives you the option to cancel the update if you wish.

8. Once the firmware file has been uploaded, the Please Review Update.log File dialog box appears.

– You may select Yes if you’d like to view details about the update; otherwise, select No to close the box.

9. Your unit will reboot with its firmware updated.

Update with AVTECH's Device ManageR software (Legacy)

1. Open Device ManageR in your web browser. You may open it by entering ‘localhost:8080’ or ‘<IP of host system>:8080’ in your browser’s address bar.

2. Your devices will immediately populate the Discovered Devices list to the left.

3. Select the unit you wish to update.

4. Select Update Firmware, which you can find as a link below the unit name in the device list or as a button in the main viewing pane to the right.

5. When the Update Firmware dialog box appears, select Browse.

6. When the file selection window appears:

– Navigate to the update file you previously downloaded to your computer. The file should have a .upd extension.*

* If you find that the file has a .zip extension, do not proceed. Instead, re-download the file using a different browser so that you get the .upd file. (If you are unable to use a different browser, you may rename the .zip extension to .upd.)

– Select the file, and then select Open.

7. The Update Firmware dialog box will now display the name of the update file. Select Update.

8. You’ll see a progress bar and information about the status of the update. Once it is complete, you may select Close Window to close the dialog box.

9. Your unit will automatically reboot with its firmware updated.