Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com

How To Remove A Device From Your RoomAlert.com Account

If your Room Alert Monitor appears as Offline or Not Connected in your Room Alert Account, please see How To Troubleshoot A Room Alert Monitor Not Pushing Sensor Data To RoomAlert.com. Removing the device and re-registering it will not resolve the issue.
If you have a Room Alert Monitor that will no longer be used, you may move it from the Inventory list in your Room Alert Account to the Archived list. Once the device has been archived, you can still access its historical data.

If you would like to permanently delete a device and all of its logged data, you may delete it from the Archived list. Please note that this cannot be undone.

 
Archive a Room Alert Monitor.

If you remove a device from your Inventory list, that device will then be available in your Archived list. In the Archived list, you may view and download historical data that was collected before the device was archived. Going forward, no new data for this device will be stored under the Archived list. Any existing alerts for this device will also be automatically deleted.

To archive a device:

1. Log in to your account at RoomAlert.com.

In order to archive a device, you must log in as an admin-level or operator-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

2. In the navigation bar to the left, select Devices.

3. In Inventory, you’ll see a list of the Room Alert Monitors registered to your account.

– You may see suspended devices listed in your Inventory. Please note that the Room Alert Account still logs data from suspended devices; the data is simply not accessible while the device is suspended.

4. Locate the device that you wish to archive.

5. Then select the archive (file cabinet) icon next to the device.

6. Review the information in the Archive Device dialog box, and then select Archive This Device.

7. The device will now appear under the Archived tab, as shown below.

8. To download historical data for the device, click on the device name to open its Device Details page.

– For more information, please see How To Export Sensor Data From Your RoomAlert.com Account.

A device will also get automatically moved into your Archived list if it is transferred to another organization’s Room Alert Account. 
Permanently delete a Room Alert Monitor.

After you’ve archived a device, you have the option to permanently delete it from your account. Once this is done, the device will no longer appear in your Archived list, and you will no longer have access to the data that was being stored under the Archived tab.

To delete a device:

1. Log in to your account at RoomAlert.com.

In order to remove a device, you must log in as an admin-level or operator-level user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

2. In the navigation bar to the left, select Devices.

3. Then open the Archived tab.

4. Locate the device that you wish to delete.

5. Then select the delete (trash can) icon next to the device.

6. Review the information in the Delete Device dialog box, and then select Delete This Device.

7. The device will no longer appear in your account.

If a device is transferred out of your account and then transferred back into your account, it may appear simultaneously in both the Inventory and Archived tabs. The listing under the Archived tab includes logged data from before the initial transfer. The active listing under the Inventory tab includes data that has been logged since the device was moved back into your account.

If you delete the device listing from the Archived tab, it will not affect the active device listing under the Inventory tab.

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W