Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com

How To Hide And Unhide Sensors In Your RoomAlert.com Account

To view only those sensors that matter to you, you may hide unneeded sensors from your Room Alert Monitor’s Device Details page.

First, open your Room Alert Monitor’s Device Details page by following these steps:

1. Log in to your account at RoomAlert.com.

In order to hide or unhide a sensor, you must log in as an Administrator or Operator. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

2. In the navigation bar to the left, select Devices.

3. Select your Room Alert.

Then follow the instructions below to hide/unhide or show a list of hidden sensors.

Hide Sensors

To hide a sensor, follow these steps:

1. In your Room Alert’s Device Details page, scroll to the sensor you wish to hide. In our example, we’ll be hiding the Internal Sensor.

2. Select Hide.

3. When the confirmation dialog box appears, select Hide Sensor.

4. You’ll be brought back to the Sensors list, and that sensor will no longer appear.

5. Repeat the steps above for any sensor you do not wish to see.

Show Hidden Sensors

To view a list of hidden sensors, follow these steps:

1. Locate the Sensors heading on your device’s Device Details page.

2. Select Show Hidden Sensors.

3. View the list of hidden sensors that appears.

4. To exit this view without making changes, select Back to Device in the top right corner.

Unhide Sensors

To unhide a sensor, follow these steps:

1. Open the hidden sensors list as instructed above.

2. Select Make Visible in the sensor you wish to see again.

3. Select Back to Device in the top right corner to return to your Room Alert’s Device Details page.

4. Note that the sensor now appears again in the Sensors list.

When you disconnect a sensor from the Room Alert box, it appears as Inactive in your Room Alert Account. If you hide an “inactive” sensor, and later plug the same type of sensor into the same port on the Room Alert, it will still be hidden.
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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W