Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com

How To Schedule Quiet Times For Notifications In Your RoomAlert.com Account For organizations at the Professional level of RoomAlert.com or higher.

If your organization’s Room Alert Account has been upgraded to the Professional level or higher, you can schedule “Quiet Times” for your actions. Quiet times silence alert notifications during specific days or times.

For example, if you only want to be notified of an alert outside of business hours, you can set quiet times from approximately 9:00 AM to 5:00 PM Monday through Friday.

Step 1: Open your alert's interface.

Follow these steps to open the alert’s interface:

1. Log in to your account at RoomAlert.com.

2. Select Alerts from the navigation bar to the left.

3. In your Alert List tab, you’ll see a list of all of your configured alerts. Click on an alert to open its interface.

4. Here, you can configure advanced features.

Step 2: Apply quiet times to an action.

Follow these steps to apply quiet times to your action:

1. First, place your cursor over an action to pull up the delete, edit, and test icons.

2. Select the edit icon to open the Modify Action section.

GTMD_Edit_Action

3. Then select the Schedule Quiet Times check box.

4. A default quiet time, Sunday 12:00 AM to 11:59 PM, will be added to the list.

5. Edit the Day, Start and End times as desired.

6. Use the Add Quiet Time button to add additional quiet times to the list.

7. Then, select Save Changes.

 

8. In our example, if the alert is triggered during business hours — let’s say Tuesday at 2:00 PM — we will not receive a notification.

– The alert will still trigger and will be listed in the Alert History, but the action won’t send.

– Please note that quiet times silence “triggered,'” “ongoing” and “clear” notifications.

Need to silence nighttime alerts? One overnight period (which crosses midnight into the next morning) requires 2 separate quiet times. The first quiet time ends at 11:59 PM, and the second quiet time begins at 12:00 AM the next day. Click here to view an example.

For information about other advanced alerting features, please see How To Configure Advanced Alerting Features In Your RoomAlert.com Account.

Facebooktwitterredditpinterestlinkedinmail