Knowledge Base / Frequently Asked Questions / Device ManageR (Legacy)
There are three different ways to configure Device ManageR to notify you if one of your Room Alert Monitors goes offline.
– This is the most straight-forward method; use it to create independent alerts for connection status.
– Use this method to tack-on connection status monitoring to any existing alert.
– This is the most advanced method; use it if you require sensitive connection status monitoring.
Click on the tabs below for more information.
If you simply want to know if your discovered device stops communicating with Device ManageR, this is generally the easiest method.
For this method, you’ll configure a new alert to monitor your device’s connection status.
The timing of this alert depends on the following Discovery Settings in Device ManageR:
– Discovery Scan Interval
– Auto / Manual Discovery Timeout
– Missed Scans Before Disabling Devices
If your Room Alert Monitor misses the specified number of scans, the disconnection alert triggers.
1. First, review your Discovery Settings in Device ManageR by navigating to the Settings tab and selecting Discovery.
The image above shows Device ManageR’s default settings. Adjust these settings as needed.
2. Next, create a new alert by following the instructions in this FAQ: How To Create Alerts In Device ManageR: Start To Finish.
– In Alarm when the status of, select Room Alert-Connection Status.
– In is, select Down.
3. After you save your alert, you can test it by disconnecting your Room Alert Monitor.
– If the alert triggers too quickly or takes too long to trigger, adjust your Discovery Settings accordingly.
With this method, you can modify any alert (such as a temperature alert), so that it also checks the Room Alert Monitor’s connection status and sensor’s connection status.
If you already have an alert configured for any of your Room Alert Monitor’s sensor readings, you can easily enable the Alarm if item is unavailable for X scans feature.
Like the traditional disconnection alert, the “alarm if unavailable” feature is based on the following Discovery Settings:
– Discovery Scan Interval
– Auto / Manual Discovery Timeout
– Missed Scans Before Disabling Devices
After Device ManageR determines that a device is offline, the Alarm if item is unavailable for X scans feature continues to check the disconnection for the number of scans specified in the alert. If the device remains disconnected for all scans, the alert will then trigger.
1. First, review your Discovery Settings in Device ManageR by navigating to the Settings tab and selecting Discovery.
The image above shows Device ManageR’s default settings. Adjust these settings as needed.
2. Next, go to Device ManageR’s Alerts/Tasks tab and select Alerts.
3. In the Alerts list, locate an alert that’s associated with your Room Alert Monitor.
– In our example, we’re choosing a temperature alert on an external sensor that’s connected to our Room Alert 12E.
4. Click on the alert to highlight it, and then select Edit.
5. In the Edit Existing ‘Alert’ box, you’ll see the Alarm if item is unavailable for X scans field.
– This feature is enabled by default. If it’s not already enabled, select the button to enable it.
– Enter a value in the for ___ scans field.
6. In our example, this alert will trigger under any of the following conditions:
– The “Server Rack 1” temperature reading goes above 77 Fahrenheit.
– Our Room Alert 12E stops communicating with Device ManageR.
– The external sensor “Server Rack 1” is disconnected from the Room Alert box.
7. After you save your changes, you can test the alert by disconnecting your Room Alert Monitor.
– If the alert triggers too quickly or takes too long to trigger, adjust the the for ___ scans value and/or adjust your Discovery Settings.
Ping alerts allow for quicker, more sensitive connection status monitoring. You can also use this method to monitor the connection status of other types of devices on your network.
For this type of alert, you’ll first set up a “Monitor Network Device” ping in Device ManageR. (This ping is separate from your discovered Room Alert Monitor.)
Device ManageR checks the ping’s status through a process that runs every 30 seconds. Each scan will try that ping for the number of times specified in “Max Retries.”
1. First, set up a “Monitor Network Device” ping on your Room Alert Monitor’s IP address.
This FAQ shows you how: How To Configure Monitor Network Devices In Device ManageR.
– After you save your ping, your Discovered Devices list will include the new Network Device (ours is called “RA12E Ping”), as well as the original device (ours is called “Example RA12E”).
2. Next, create a new alert by following the instructions in this FAQ: How To Create Alerts In Device ManageR: Start To Finish.
– In Device, select your “Monitor Network Device” ping.
– In Alarm when the status of, select Ping-Connection Status.
– In is, select Down.
3. After you save your alert, you can test it by disconnecting your Room Alert Monitor.
– If the alert triggers too quickly or takes too long to trigger, adjust the ping’s Timeout and Max Retries.
We'd love to talk with you about your monitoring needs. Contact one of our Product Specialists for a free consultation.
You may find Windows Command Prompt at the following path:
To run Windows Command Prompt as an administrator:
If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 4E | |
| Room Alert 3E | |
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 3S | Room Alert 4E |
| Room Alert 3E | |
| Room Alert 3W |
