How To Troubleshoot Sensor Data Loading Issues On The Status Screen Of A Room Alert Monitor

Room Alert Monitors load the sensor data for display on the Status page using a background XML HTTP request for JSON data.

If sensor data is not loading in the Status page, first verify that you can access the JSON data in your web browser.

• For current & legacy ‘E’ models, enter http://<IP Address of Device>/getData.json in your web browser address bar.
• For Room Alert ‘S’ models, enter http://<IP Address of Device>/status.json in your web browser address bar.
  • If your Room Alert ‘S’ model is configured to use HTTPS, enter https://<IP Address of Device>/status.json instead.

You should see output similar to the following:

If the data fails to load, the cause can usually be traced to a proxy server or Microsoft ISA server.

• If your network has a proxy server or Microsoft ISA server, be sure that it is configured to ignore requests to and from the Room Alert Monitor.
• Also verify that you do not have any local Internet security, anti-virus, or firewall applications that may be blocking, filtering or caching the background requests to this page.

Older Room Alert models

You may also test older units by entering in http://<IP Address of Device>/mobile.txt in your browser’s address bar.

You should see output like the following:

Please note that current firmware for the Room Alert 32S, 12S, 32E/W, 12E, 4E and 3E does not support the mobile.txt feature.

If you see an image loading like the one above, your issue is related to either a web browser, security device/application or anti-virus program blocking requests and traffic made to the unit. You will want to further examine your current security settings on your security applications and devices running on your PC and on your network.