How To Reset A Room Alert Monitor To Factory Defaults (Legacy)

Using the new version of the Room Alert Monitor’s web interface? Please click here for the appropriate FAQ.

You may reset Room Alert to factory defaults in 3 ways:

– Through Room Alert Monitor’s web interface

– With the physical reset button on the Room Alert unit

– Through Room Alert’s Telnet menu (for units with no physical reset button and no web interface access)

When you reset your Room Alert Monitor to factory defaults, the unit loses all of the settings previously configured, such as alarm thresholds and static IP addresses, but retains firmware updates. When the unit reboots, it attempts to obtain an IP address using DHCP.

Resetting through the Room Alert Monitor’s web interface

1. Open Room Alert Monitor’s web interface. You may open the interface using Device Discovery or  Device ManageR, or by entering the unit’s IP address directly into the address bar of your web browser.

2. Select the Settings tab at the top of the screen.

3. Select Reset Defaults in the navigation bar to the left.

4. Select Yes when the confirmation window appears.

5. Your unit will reboot with factory settings restored.

Resetting with the physical reset button

The reset button is recessed behind a small hole in the unit’s enclosure. You can reach it with a paperclip or other small tool. Click below to view the location of your legacy model’s button:

Room Alert 26W

Room Alert 24E

Room Alert 11E

TemPageR 3E 

Please note that the TemPageR 4E, Room Alert 7E, and some versions of the Room Alert 11E do not have a physical reset button.

To reset the unit with the physical reset button:

1. With your Room Alert connected to Ethernet and power, press and hold the reset button for at least 10 seconds until the left ‘link’ LED on the Ethernet port turns off momentarily and then turns on again.

Note that for larger units like the Room Alert 26W, you may wish to observe the status LEDs on the front rather than the Ethernet port LED. When a you initiate a reset, the status LEDs will first turn red, then cycle through red and green, and finally return to their original state.

2. Your unit will reboot with factory settings restored.

Resetting through the Telnet menu (if you cannot use either of the above methods)

You must have Telnet enabled on your Windows system in order to complete the steps below. Telnet is disabled by default in Windows versions Vista and above. Please see our FAQ How To Enable Telnet In Windows (Versions Vista And Above) for help.

1. Open Windows Command Prompt, which you may find at the following path on your Windows system: Start–> All Programs–> Accessories–> Command Prompt.

2. At the prompt, enter the following command, as shown in the example below.

telnet <Room Alert IP address> 9999

3. If you are prompted for your Room Alert password, enter it and then press the Enter key on your keyboard. Otherwise, simply press Enter.

You must press Enter within a few seconds or you’ll get a ‘Connection to host lost’ message. If you see that message, press Enter to get the prompt back and re-enter the telnet command from Step 2.

4. The Telnet menu will appear as shown below.

5. At the Your choice? prompt, enter 7, which corresponds to ‘factory defaults.’

6. Enter Y when the confirmation message appears. You’ll then see a message that the unit is resetting.

7. Then, the Telnet menu will reappear. At the Your choice? prompt, enter 9, which corresponds to ‘save and exit.’

8. Your Room Alert Monitor will reboot with factory settings restored.