Support

Knowledge Base  /  Frequently Asked Questions  /  Room Alert

What The Ethernet Port LEDs Mean On A Room Alert Monitor

The Ethernet port on your Room Alert Monitor has two LEDs. On the left is the ‘link’ LED; on the right is the ‘activity’ LED.

When the unit is not connected to power, they are unlit, as shown below:

Ethernet_LEDs_No_Power

When the unit is connected to power, you can tell the state the Room Alert Monitor is in by looking at these two LEDs.


Normal Operation
Unit Rebooting
Unit Requesting Firmware Recovery
Unit Cannot Load Valid Firmware Image


Normal Operation

When your Room Alert Monitor is powered on and connected to the network, your Ethernet port LEDs appear as shown below.

Ethernet_LEDs_NormalOperation_BothTypes

The left LED is lit solid green; the right blinks at an irregular rate.

Unit Rebooting

When your unit reboots, the left LED winks out momentarily, as show below.

Ethernet_LEDs_Reboot_BothTypes

Please watch the LEDs for at least 1 minute to check for this pattern.

Unit Requesting Firmware Recovery (E Models Only)

These instructions apply to these current & legacy models only.

If your unit is powered on but its firmware in inaccessible, the LEDs appear like this:

Ethernet_LEDs_BlinkingAmber

The left LED is unlit; the right blinks at a steady rate.

You may recover your unit’s firmware using AVTECH’s Device Discovery tool. This FAQ shows you how: How To Recover Room Alert Firmware With The Device Discovery Tool.

Unit Cannot Load Valid Firmware Image (E Models Only)

These instructions apply to these current & legacy models only.

If your unit is powered on but cannot load a firmware image, the LEDs appear like this:

Ethernet_LEDs_CannotLoadFW_BothTypes

Both the left and right LED blink green at a steady rate. The device will respond to pings, but the web interface will not open in this case.

If you see your Room Alert Monitor Ethernet LEDs in this state, please contact our Technical Support staff, who can assist you in re-loading the firmware properly.

Facebooktwitterredditpinterestlinkedinmail
Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Current & Legacy Room Alert "E" Models

Current ModelsLegacy Models
Room Alert 32ERoom Alert 32W
Room Alert 12ERoom Alert 26W
Room Alert 4ERoom Alert 24E
Room Alert 3ERoom Alert 11E
Room Alert 7E
TemPageR 4E
TemPageR 3E