Support

Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com

How To Check Sensor Capacity Through Room Alert Account

All Room Alert Monitors feature ports to connect external sensors and/or accessories, allowing you to fully customize your environmental monitoring. AVTECH offers a wide variety of external sensors to monitor everything from temperature and humidity to power loss, water leaks and more. If any ports on your device(s) are currently empty, it’s an opportunity to better protect your facility!

Room Alert Account makes it easy to identify any available ports on your devices, and quickly select products—including digital, analog, and switch sensors, or Light Towers and Relays—to fill those ports.

To get started, go to the + More Monitoring tab in your account at RoomAlert.com.

How does Room Alert Account determine if a port is available?

By default, your Room Alert Monitors push sensor data to Room Alert Account at regular intervals. (For more information, please see: What Triggers A Push To RoomAlert.com.) Along with current sensor readings, this data also contains information about the types of sensors that are connected and how they are configured within the Room Alert firmware.

Digital Ports

  • Each Room Alert Monitor reports the precise type of digital sensor that is connected to each of its digital ports.
  • If a digital sensor is connected, then Room Alert Account considers the port to be in-use.

Analog Ports

  • The built-in analog ports on Room Alert 32E/S and Room Alert 12E/S units are disabled by default.
    • In order to get readings from an analog sensor, users must manually enable the port within the device’s firmware.
  • If a device’s analog port is currently enabled, then Room Alert Account considers the port to be in-use.

Switch Ports

  • On all Room Alert Monitors, switch ports are enabled by default within the firmware.
    • Upon connecting a switch sensor, users typically give the port a custom label to identify the sensor type.
  • If a switch port has been given a custom label, then Room Alert Account considers the port to be in-use.
  • Additionally, if a switch port is currently reading a closed state, Room Alert Account can be certain that something is connected to that port, and considers it to be in-use.

Light Tower & Relay Ports

  • Light Tower and Relay ports are disabled by default within the Room Alert firmware.
    • In order to set up a Light Tower or Relay, users must manually enable it within the device’s firmware.
  • If a Light Tower or Relay is currently enabled, then Room Alert Account considers the port to be in-use.
Facebooktwitterredditpinterestlinkedinmail
Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W