Knowledge Base  /  Frequently Asked Questions  /  Room Alert App

How To Manage Room Alert App Push Notifications

Room Alert App may send push notifications to your device under a couple different conditions. This FAQ details those conditions, and how to turn the push notifications on and off.

If you receive a push notification from Room Alert App, it means that one or both of the following is true:

1. In the Room Alert app, you are watching the alert conversation.

By default, when you install the Room Alert App, your user profile is set to “watch” all alerts.

This means that you will receive push notifications for any alerts when…

  • Room Alert posts to the conversation in response to the alert triggering, clearing, or getting acknowledged.
  • Another user on the account posts to the alert conversation.
Manage Watch Status

To watch or unwatch an alert…

  1. Log in to the Room Alert App on your mobile device.
  2. Click the ellipsis icon in the navigation bar at the bottom of the app.
  3. Then click on Conversation Settings.
  4. A full list of all of your organization’s alerts appears here.
  5. If you’re currently watching an alert, an eye icon appears beside it.
  6. Click any alert to hide the icon and un-watch the alert’s conversation.
  7. Use the watch all | watch none options at the top of the screen to make bulk changes.

Look for more fine-tune settings—like specifying the type of conversation activity you wish to be notified of, etc.—in a future release of the Room Alert App.

To avoid receiving duplicate notifications, we recommend un-watching any alerts that have been configured with a push notification action for your user profile.

2. In, the alert has a push notification action tied to your user profile.

You may configure a push notification action on any alert in to send to any user on the account. (The user will only receive the notification if they are signed in to the mobile app.)

  • This alert action sends push notifications when an alert triggers, clears, or gets acknowledged.
  • It does not send notifications when team members post to the alert conversation.
Manage Alert Actions

To configure a push notification action…

  1. Log in to your account at
  2. Select Alerts from the navigation bar to the left.
  3. Then click on your alert to open its interface.
  4. Select +Add Action.
  5. Choose Push Notification from the Type drop-down list.
  6. Then choose the user to send notifications to.
  7. (Optional) Configure repeats, quiet times, and delay as desired.
  8. Select Save Changes to save your action.

You may wish to configure a push notification action through—instead of watching the alert conversation through the app—if you need repeat notifications, quiet times, or delays.

Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
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Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W