How To Add SMS Funds To Your Room Alert Account

If your organization’s Room Alert Account has been upgraded to the Professional level or higher, you may send SMS notifications to members of your team in response to alert conditions. To use this feature, SMS funds must first be added to your account; each time an SMS message is sent, the cost gets deducted from these funds. (Room Alert will let you know if funds are low or depleted, so you don’t miss anything.)

This FAQ shows you how to view your account’s SMS balance, check SMS prices, and add SMS funds. Please follow these steps to get started:

1. Log in to your account at RoomAlert.com.
   In order to access the SMS Balance tab in Room Alert Account, you must sign in as an administrator, operator or billing user. (Operators have a read-only view of this tab.) For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account
2. In the navigation bar to the left, select your organization name and then select Manage Account.
   
3. Then navigate to the SMS Balance tab.
   

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The SMS Balance tab includes the following information…

Balance-to-date

Your organization’s total SMS funds are listed in a blue box toward the top of the tab. In our example, our account has $4.71 to spend on SMS messages.

+ Add Funds

Administrator or billing users can add SMS funds by following these steps:

1. Select +Add Funds to open the Add Funds form.
2. Then fill out the following:
   • In Amount, select one of the options, or choose Other to enter a custom amount.
   • In Order Summary, you’ll see the total due, as well as the new balance-to-date.
   • In Payment Method, you may select a credit card that is already on file or enter new credit card information.
     • If you enter new credit card information, you have the option to Replace card on file. Choosing this option will save the credit card to be used for future SMS funds as well as future RoomAlert.com upgrade renewals.
   • You may enter a PO number in Purchase Order # for your record-keeping purposes if you wish.
3. Select Purchase Now.
   
   Your newly-added funds will immediately be reflected in your organization’s balance-to-date.

Current SMS Pricing

Click on Current SMS Pricing to check the cost of sending an SMS message. (The price varies by country and is subject to change.)

Payments

When SMS funds get added to the account, an entry is added to the Payments table. (The table does not appear if SMS funds have never been added to the account.)

Balance Details

The Balance Details table lists all transaction that affect your organization’s SMS balance.

• Use the drop-down menu to load one month of transactions at a time.
• Use the CSV button to export the information for your records.
  

This table may contain the following types of entries:

• SMS Message
  Every time an SMS message gets sent from your account, it gets listed in this table, along with the country, phone number, price, and remaining balance after the message was sent.
  
• Blocked
  If a phone number has been opted-out of receiving SMS messages from Room Alert, then messages get blocked. The account is not charged for blocked messages.
  
• Deposit
  When SMS funds are added to your account, the table shows a deposit.
  
• Zero Balance
  If the account does not have enough funds to cover a message, Room Alert will send (up to 10) Zero Balance messages in place of standard messages.
  
  • Zero Balance messages look like this:
    
• Skip
  After sending 10 Zero Balance messages, further attempts are skipped until funds have been added.
  

Next Steps

For more information about sending SMS alert messages from Room Alert Account, please see these FAQs:

• How To Opt In & Out Of SMS Messages From Room Alert Account
• How To Configure An SMS Alert Action In Room Alert Account