How To Approve A Device Transfer In RoomAlert.com

If you are a reseller who has sold a Room Alert monitor from your stock to a customer, or if your organization has multiple locations, you may receive requests to transfer Room Alert Monitors from your Room Alert Account into another account. You may approve or deny these requests through your Room Alert Account in your Devices tab.

To approve (or deny) a device transfer request, please follow these steps:

1. Log into your account at RoomAlert.com.

In order to approve or deny a device transfer, you must log in as an Administrator or Operator. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

2. Select Devices in the navigation bar to the left of the screen. You’ll see the list of Room Alert Monitors associated with your account in your Inventory tab.

3. If you’ve received a request to transfer a device, you’ll have a Transfers tab next to the Inventory tab. Select the Transfers tab.

4. In the Transfers page, a list appears of Room Alert Monitor transfer requests you’ve received. This list includes the names of the requesting organizations and buttons allowing you to approve or deny each request.

5. To approve the request, select Approve.

– The Room Alert monitor will be transferred into the requesting organization’s Inventory tab, and the requesting organization will receive a confirmation email.

– Now no longer assigned to you, the Room Alert Monitor no longer appears in your Inventory tab, but rather in your Archived tab. This tab lists the start and end date that the device was assigned to you. Although you will not have access to any new data from the device, any old data that accumulated while it was assigned to you remains in your account. Devices that appear in your Archived tab do not count against your account device limit.