Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com

How To Upgrade Your RoomAlert.com Account

To upgrade your Room Alert Account, follow these steps:

1. Log in to your account at RoomAlert.com.

In order to upgrade the account, you must log in as an Administrator or Billing user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

2. In the navigation bar to the left, select your organization name and then select Manage Account.

3. In the Account Status tab, which opens by default, locate the Current Plan section and select Upgrade.

To see pricing and feature information for each upgrade level, you may select Pricing & Features next to the Upgrade link.

To enable guest billing, please see How To Create Public URLs In Your RoomAlert.com Account.

4. In the Account Upgrade form that appears, fill out the requested items:

– In Level, select the desired level from the drop-down list.

To see pricing and feature information for each upgrade level, you may select Pricing & Features below the Level field.

– In Bill Me, choose Monthly or Yearly, depending on your preference.

– In Order Summary, you’ll see the total due.

– If you have a promo code, enter it in Promotion by selecting Enter Code.

– Fill out your credit card information in the Card Number, Expiration Date and CVV fields.

– You may leave the Keep this card on file checkbox selected or deselect it.

– You may also enter a PO number in Purchase Order # for your record-keeping purposes if you wish.

5. Then select Upgrade Now.

You’ll immediately be upgraded to the level you’ve chosen. (You may need to log out and log back in again to see it take effect.)

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W