Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com

How To Add A New User To Your RoomAlert.com Account

You may add new users to your Room Alert Account that are from your own or from other organizations—all they need is an email address. You decide who you want to see your Room Alert Monitor devices.

You may simply add a new user to your account, or you may approve the request of someone who has requested access.

Adding Users To Your Room Alert Account

Approving Users Who Request Access To Your Room Alert Account

Adding Users To Your Room Alert Account

To add a new user to your Room Alert Account, follow these steps:

1. Log in to your account at RoomAlert.com.

In order to add a user to your Room Alert Account, you must log in as an Administrator or Provisioner user. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

2. In the navigation bar to the left, select your organization name (or account name).

3. Then select Manage Account.

4. In the Manage Account page, select Users. You’ll see a list of the users already assigned to your account under Assigned, and a list of users who have requested access under Pending.

5. To add someone new, select Add User.

6. In the Add User window:

– Enter the new contact’s email address.

– Select their User Role. For more information, please see: How To Manage User Access To Your RoomAlert.com Account.

– Select Add User.

7. The new user will immediately appear in your Assigned list if they have already registered at RoomAlert.com. (If they still need to register, they will appear in your Pending list.)

You may remove access at any time by selecting the trash can icon next to a user’s name and then confirming the deletion.

8. An email will be sent to the user at the address you provided, letting them know they have been added to your account.

Approving Users Who Request Access To Your Room Alert Account

People may also request access to your account. When they do, you will receive an email letting you know. To approve the user’s request, follow these steps:

1. Log in to your account at RoomAlert.com.

2. In the navigation bar to the left, select your organization name (or account name).

3. Then select Manage Account.

4. In the Manage Account page, select Users.

5. In the Pending section of the Users page, you’ll see a list of users who have requested access. (The Assigned section shows you who already has access.)

6. Locate the name of the pending user that you’d like to grant access to and select Assign Role. (You may deny access by selecting Deny.)

7. In the Approve Pending User window:

– Select their User Role. For more information, please see: How To Manage User Access To Your RoomAlert.com Account.

– Then select Approve Request.

8. Once you approve the user:

– The user will move to the Assigned section in your Users page.

– An email will be sent to the user letting them know the request was approved.

You may remove access at any time by selecting the trash can icon next to a user’s name and then confirming the deletion.

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W