Knowledge Base / Frequently Asked Questions / Room Alert
You may need to connect your Room Alert Monitor directly to your Windows computer for troubleshooting purposes if you are experiencing one of the following issues:
Before you connect your Room Alert directly to your computer, you’ll need to give the computer a static IP address. To do so, please follow these steps:
1. Open the Network and Sharing Center on your computer. In Windows 10, you may open it by navigating to Start → Windows System→ Control Panel→ Network and Internet→ Network and Sharing Center. In earlier versions of Windows, the navigation will differ slightly.
2. Select Change adapter settings from the links to the left of the Network and Sharing Center screen.
3. Right-click on your regular Ethernet connection and select Properties.
4. Highlight Internet Protocol Version 4 (TCP/IPv4) by clicking on it once and then select Properties.
5. In the Internet Protocol Version 4 (TCP/IPv4) Properties dialog box, select Use the following IP address.
6. Enter an IP Address and Subnet mask for your computer. What you enter depends on how your Room Alert Monitor is configured. Please select one of the choices below for further instructions.
– In IP Address, enter a 169.254.xxx.xxx address, such as 169.254.1.1.
– In Subnet mask, enter 255.255.0.0.
– You may leave the other choices either blank or at their original settings. When you are connecting a Room Alert directly to your computer, these other items are not used.
– Then select OK.
– In IP Address, enter an IP address within the range of your Room Alert Monitor.
– In Subnet mask, enter the same subnet mask that your Room Alert Monitor has.
For example:
If your Room Alert’s static IP address is 192.168.2.50 and its subnet mask is 255.255.255.0,
you could enter 192.168.2.2 (IP) and 255.255.255.0 (subnet) for your computer.
– You may leave the other choices either blank or at their original settings. When you are connecting a Room Alert directly to your computer, these other items are not used.
– Then select OK.
We'd love to talk with you about your monitoring needs. Contact one of our Product Specialists for a free consultation.
You may find Windows Command Prompt at the following path:
To run Windows Command Prompt as an administrator:
If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 4E | |
| Room Alert 3E | |
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 3S | Room Alert 4E |
| Room Alert 3E | |
| Room Alert 3W |
