Knowledge Base  /  Frequently Asked Questions  /  /  Room Alert Link

An Overview Of Room Alert Link

If your organization’s Room Alert Account is at the Professional upgrade level or higher, you may take advantage of Room Alert Link.

What’s Link?

Link is local software that you can install on your computer. It runs in the background as a Windows service. Link sits between and your Room Alert Monitors, communicating in both directions.

Why use Link?

Room Alert Link makes it easy to discover your devices locally… plus it allows to more quickly recognize when devices have stopped communicating. With Link, you can manually refresh the sensor data in at any time. Link also allows you to perform a firmware update with one button — from anywhere!

Default communication with

By default, your Room Alert Monitors communicate with in one direction: the devices push their sensor data up to the account, as shown below. waits to receive this data from the device.

Link communication with

Room Alert Link effectively allows for bidirectional communication; can ask Link which devices are online, request updated sensor data and request firmware updates.

To further compare features, please see the tabs below.

Discovery with & without Link



  • Link scans your network at a selected interval (15 seconds by default) to determine which Room Alert Monitors are online.
  • Link sends this information to
  • If Link reports that a device has dropped off the network, can notify you right away.
  • For more information, please see our FAQ, How To Discover Room Alert Devices With Link.
Firmware updates with & without Link


  • You must use AVTECH’s Device Discovery utility or Device ManageR software to perform firmware updates.
  • You should perform the firmware update from a computer on the same local subnet as the Room Alert device.
  • You’ll need to download the firmware file and discover your device on the network before you perform the update.
  • For more information, please see our FAQ, How To Update Firmware On Room Alert Monitors.


  • Updating your device’s firmware is as simple as clicking 1 button.
    • Plus you can click that button from anywhere.
    • Link is on the network, so you don’t need to be!
  • For more information, please see our FAQ, How To Update Firmware On Room Alert Monitors.

For information about installing Link, please see our FAQ, How to Install Link.