Knowledge Base  /  Frequently Asked Questions  /  Device ManageR (Legacy)

How To Install Device ManageR

AVTECH’s Device ManageR software is available for download through your account at RoomAlert.com.

Please see this FAQ for Device ManageR system requirements: System Requirements & Browser Compatibility for Room Alert Products.

Installing (or Updating) Device ManageR

Uninstalling Device ManageR

Installing (or Updating) Device ManageR

You may follow these instructions to install or update Device ManageR.

1. Download the Device ManageR installer from your account at RoomAlert.com. This FAQ shows you how: How to Download Firmware and Software from Your RoomAlert.com Account.

2. Once the download completes, click on the DeviceManageR-x.x.x-windows-installer.exe file to start the installer.

3. Follow the on-screen prompts,* which will lead you through the installation.

ADM_Installer_1

4. Once the installation process has completed, Device ManageR will automatically open in your web browser at localhost:8080.

*Updating from v5.7.2 or lower – Special Note

If you are updating Device ManageR from v5.7.2 or lower, a prompt will appear during the installation giving you a choice to update your database. (If you are updating from 6.0.0+, you will not get this prompt.)

ADM_Installer_DBUpgrade

– If you say ‘yes,’ Device ManageR will update your database (your historical sensor and alert information) to the new, improved database type. When you open Device ManageR later in this process, you’ll still be able to see your historical sensor and alert information.

– If you say ‘no,’ a back up copy will be made of your historical sensor and alert information, and a fresh, empty database will start. When Device ManageR opens, you won’t be able to see your old, historical sensor and alert information.

Uninstalling Device ManageR

If you wish to remove the program, or you’ve been instructed to do so by Technical Support, you may uninstall Device ManageR by following these steps. (Please note that it is typically not necessary to uninstall your old copy of Device ManageR before you update–you may simply follow the instructions above.)

Part I – Removing the Program Using the Uninstaller

1. To uninstall Device ManageR, navigate to Start–>Control Panel–>Programs & Features in your Windows computer.

2. Locate AVTECH Device ManageR in the list of programs in the Uninstall or change a program window.

3. Right click on AVTECH Device ManageR and select Uninstall/Change.

ADM_Uninstall_1

4. Select Yes to the confirmation dialog box.

5. You’ll then see a progress bar appear. Once it completes, select Next.

6. When the ‘Uninstallation completed’ message appears, select OK.

7. You’ll then be instructed to restart your computer to complete the uninstallation of Device ManageR. To restart your computer now, you may select Yes in the dialog box.

Part II (Optional) – Manually Deleting Any Remaining Files

After the uninstaller has run and you’ve restarted your computer, you’ll still have an AVTECH Device ManageR folder in your C:\ drive with several files in it, such as Device ManageR logs. (Files created after the original installation ran cannot be deleted by the uninstaller.) You may leave this folder there if you wish.

However, if you need to do a complete erase of all Device ManageR files, follow the instructions below. You may need to give yourself Windows Administrator privileges to do this.

1. Navigate to Device ManageR’s installation folder, C:\Program Files\AVTECH Device ManageR or C:\Program Files (x86)\AVTECH Device ManageR by default.

2. Delete the folder called AVTECH Device ManageR. If you receive an error message when you attempt to delete, give yourself Windows Administrator privileges for the folder and try again.

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W