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Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com  /  Room Alert Link

System Requirements & Browser Compatibility for Room Alert Products

Current Products
Room Alert MonitorsRoom Alert Manager softwareRoom Alert Discovery utilityRoomAlert.comRoom Alert Link softwareDevice Discovery utility

Current Room Alert Firmware

  • Room Alert 32S, 12S and 3S v1.7.10 – released 8/18/2023
  • Room Alert 32E v3.3.1 – released 6/9/2021
  • Room Alert 12E v3.3.0 – released 6/4/2021
  • Room Alert 4E v4.4.0 – released 6/4/2021
  • Room Alert 3E v2.4.0 – released 6/4/2021
  • Room Alert 3W v2.1.1 – released 9/8/2021

System Requirements

To access your Room Alert’s built-in web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

Room Alert 32S, 12S & 3S

These models support the latest stable release of the browsers below:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Mobile Device

  • Apple Safari
  • Google Chrome

Room Alert 32E, 12E, 4E, 3E & 3W

The Room Alert “E” models and the Room Alert 3 Wi-Fi support the latest stable release of the browsers below:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge & Internet Explorer 11
  • Apple Safari

Mobile Device

  • Apple Safari
  • Google Chrome

Current version of Room Alert Manager software

  • v2.6.13 – released 5/1/2023

System Requirements

To install and run Room Alert Manager software, your Windows desktop computer must meet the requirements below.

Compatible Operating Systems

64-bit versions of the following:

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016
  • Windows Server 2019

Processor

  • 1 GHz minimum*

RAM

  • 2 GB minimum*

Hard Disk

  • For the program: 1 GB minimum free space
  • For the embedded database: 1.5 GB minimum* free space

*As the number of devices and amount of logged data increases, the processing speed, RAM and hard disk space required also increase.

Additionally, to access Room Alert Manager’s web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

Room Alert Manager supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Mobile Device

  • Google Chrome
  • Apple Safari

Current version of the Room Alert Discovery utility

  • v1.4.2 – released 5/1/2023

System Requirements

To install and run the Room Alert Discovery utility, your Windows computer must meet the requirements below.

Compatible Operating Systems

64-bit versions of the following:

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016

Processor

  • 1 GHz minimum

RAM

  • 2 GB minimum

Hard Disk

  • 300 MB minimum free space

No Web Browser Required

The Room Alert Discovery utility is not accessed via web browser.

You may open the program using the “avtech-room-alert-discovery.exe” file in the utility’s installation folder, C:\Program Files\AVTECH Room Alert Discovery by default.

System Requirements

To access RoomAlert.com, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

RoomAlert.com supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

Mobile Device

  • Google Chrome
  • Apple Safari

Current version of Link software

  • v1.5.1 – released 9/20/2022

System Requirements

To install and run Link software, your Windows desktop computer must meet the requirements below.

Compatible Operating Systems

64-bit versions of the following:

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016

Processor

  • 1 GHz minimum

RAM

  • 2 GB minimum

Hard Disk

  • 300 MB minimum free space

Additionally, to access Link’s local web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Browsers

The current version of Link supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

Mobile Device

  • Google Chrome

Current version of the Device Discovery utility

  • v4.3.2 – released 12/23/2015

System Requirements

To install and run the Device Discovery utility, your Windows computer must meet the requirements below.

Compatible Operating Systems

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016

Processor

  • 1 GHz minimum

RAM

  • 2 GB minimum

Hard Disk

  • 200 MB minimum free space

No Web Browser Required

The Device Discovery utility is not accessed via web browser.

You may open the program using the “AVTECH Device Discovery.exe” file in the utility’s installation folder, C:\Program Files\AVTECH Device Discovery Utility or C:\Program Files (x86)\AVTECH Device Discovery Utility by default.

Legacy Products
Legacy Room Alert MonitorsDevice ManageR software

Legacy Firmware Versions

Room Alert models

  • Room Alert 26W/O – v3.5.1 – released 9/14/2011
  • Room Alert 24E – v4.1.3 – released 12/27/2013
  • Room Alert 11E – v4.0.0 – released 4/27/2012
  • Room Alert 7E – v4.5.0 – released 4/3/2012

TemPageR models

  • TemPageR 4E – v4.5.0 – released 4/3/2012
  • TemPageR 3E – v3.0.1 – released 4/10/2013

System Requirements

To access your Room Alert’s web interface, your desktop computer or mobile device must support one of the browsers listed to the right.

Compatible Desktop Browsers

Room Alert 26W/O

This model’s Status, Help & About pages support the latest stable versions of the following browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

All pages on this model, including the Settings pages, support the following browser at the following older version.

Room Alert 24E, 11E & 7E

These legacy Room Alert models support the latest stable versions of the browsers below:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox

TemPageR 4E & 3E

The TemPageR models support the latest stable versions of the browsers below:

  • Google Chrome
  • Microsoft Edge & Internet Explorer 11
  • Mozilla Firefox

Current version of the Device ManageR software

  • v6.3.6 – released 5/4/2018

System Requirements

To install and run the Device ManageR software, your Windows desktop computer must meet the requirements below.

Compatible Operating Systems

  • Windows 7 | Windows Server 2008 R2
  • Windows 8.1 | Windows Server 2012 R2
  • Windows 10 | Windows Server 2016
  • Windows Server 2019

Processor

  • 1 GHz minimum*

RAM

  • 2 GB minimum*

Hard Disk

  • For the program & plugins: ~.75 GB minimum free space
  • For the embedded database: 1.5 GB minimum* free space

*As the number of devices and amount of logged data increases, the processing speed, RAM and hard disk space required also increase. AVTECH recommends external databases for large deployments.

Additionally, to access Device ManageR’s web interface, your desktop computer must support one of the browsers listed to the right.

Compatible Browsers

The current version of Device ManageR supports the latest stable release of these browsers:

Desktop Computer

  • Google Chrome*
  • Mozilla Firefox*
  • Microsoft Internet Explorer 11*

Adobe Flash Player Required

Device ManageR’s web interface requires Adobe Flash Player, which has been discontinued. As of January 12, 2021, Adobe blocks all content from running in Flash Player.

For more information, please see Why Device ManageR Is Loading At 0%

*Adobe Flash Player required. Click here to learn more.
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Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.
AVTECH Software, Inc.
Worldwide Headquarters

16 Cutler St, Cutler Mill
Warren, RI 02885-2761 USA

401.628.1600
888.220.6700
Info@AVTECH.com

AVTECH Software, Ltd.
European Operations

Unit 105, Bay O
Shannon Free Zone West
Shannon, Co Clare, Ireland

+353.61.524990
EUInfo@AVTECH.com

Sales & Support (USA)

401.628.1600
888.220.6700
Sales@AVTECH.com
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Sales & Support (Outside USA)

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Sales@AVTECH.com
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You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates
Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.
Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W