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Knowledge Base  /  Frequently Asked Questions  /  Room Alert

How To Enable Your Room Alert PRO & MAX Models To Use HTTPS

For a more secure local web interface, you can enable your Room Alert MAX, 32S 12S or 3S to use HTTPS. By default, your Room Alert Monitor’s local web interface is secured by an SSL certificate issued to *.roomalertmonitor.com. Room Alert MAX Base Stations also support custom certificates.

After enabling HTTPS on your Room Alert MAX, 32S, 12S or 3S, you’ll see a certificate warning in your browser; this FAQ explains why that warning appears and how to bypass it.

Select the tabs below for more information.

How to enable HTTPS in the device's local web interface
  1. First, open your Room Alert web interface.
  2. Next, select Settings in the navigation bar to the left.
  3. (On Room Alert PRO models) Select Advanced in the navigation bar to the left.
    (On Room Alert MAX) Select Web Interface Settings in the navigation bar to the left.
  4. Then select the Enable HTTPS checkbox.
  5. When you do, the Web Port will automatically change from the HTTP default, 80, to the HTTPS default, 443.
    • You may change this to a custom port, if desired.
  6. Click Save or Save Settings.
  7. Your device will reboot, and your browser will automatically redirect to https://<your device’s IP address>:<web port>
    • In our example, the device will reboot at https://192.168.2.123
    • Note that the web address will only include the web port if it’s a custom port; otherwise the default port is not displayed in the web address.
Uploading a custom certificate

Only Room Alert MAX devices support custom certificates; Room Alert PRO devices (32S, 12S & 3S) do not support custom certificates.

  1. First, open your Room Alert web interface.
  2. Next, select Settings in the navigation bar to the left.
  3. Select TLS Certificate from the navigation bar to the left.
  4. In Certificate File, browse to your certificate, which should be PEM format.
  5. In Key File, browse to the matching private key file, which should also be in PEM format.
  6. Click Save.
  7. Your Base Station will verify that the certificate & private key match and are correctly formatted.
    • If not, you’ll see an error message on the page.
    • If so, the certificate will be applied.
  8. Once your certificate is applied, the Custom Certificate section of the page shows:
    • the Common Name
    • the Expiration date and time
    • the Status of the certificate

If you certificate becomes invalid (like if it expires) the device will revert to using its default certificate (.roomalertmonitor.com) again.

Tips for working with the SSL certificate

Based on the default certificate for your Room Alert, your web browser expects to see “.roomalertmonitor.com” within the web address.

For best performance within the device’s web interface, you should set up a hostname for your device that includes the “.roomalertmonitor.com” domain.

Using a hostname with the .roomalertmonitor.com domainNot using a hostname with the .roomalertmonitor.com domain

You can either setup a roomalertmonitor.com zone in your local DNS or add an entry to your local computer’s hosts file.

Because the instructions for editing your DNS differ according to the server being used, this FAQ does not walk you through that process.

Add an entry to your hosts file

These instructions apply to Windows 10 and Windows 8 systems. If you’re using a different Operating System, you can find the proper instructions by doing a Google search for “add entry to hosts file + <your operating system>”

  1. Go to c:\Windows\System32\Drivers\etc on your computer.
  2. Open the hosts file in a text editing program, such as Notepad.
    • You’ll need to run the text editing program as an administrator in order to save your changes later.
  3. Add a new entry for your Room Alert monitor.
    • Be sure to include the domain, .roomalertmonitor.com, so that your browser recognizes the SSL certificate.
    • In our example, we want our hostname to be “ExampleRA32S.roomalertmonitor.com” so we’re adding the following line to our hosts file:
      192.168.2.123 ExampleRA32S.roomalertmonitor.com

  4. Save your changes.
  5. You can then enter “https://<hostname>” into your web browser’s address bar to open your device’s local web interface.
    • Be sure to include https:// in the web address, as shown below.

If your device gets a different IP address, you will need to edit the DNS or hosts file entry.

If you attempt to access your HTTPS-enabled device directly at its IP address or at a domain other than *roomalertmonitor.com, you will see a warning message in your browser.

Depending on which web browser you’re using, the warning message and available options will differ slightly. In our example, we’re using Google Chrome.

  1. To immediately bypass the certificate warning, first select Advanced.
  2. Your browser will then show additional information about the SSL certificate.
    • In the screenshot below, you can see that the “security certificate is from *.roomalertmonitor.com.”
  3. Select Proceed to <IP address> (unsafe) to open the device’s web interface.
  4. The device’s local web interface will then load in your browser.

Depending on your web browser settings, you may or may not see the same security warning next time you navigate to your Room Alert monitor’s web interface.

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You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates
Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E

Compatible 'S', 'E' and 'W' Monitors
S modelsE & W models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W

Current Compatible Models

Model
Room Alert MAX
Room Alert 32S
Room Alert 12S
Room Alert 3S
Room Alert 32E/W
Room Alert 12E
Room Alert 4E
Room Alert 3E
Room Alert 3 Wi-Fi