What To Do If Email From Room Alert Manager Is Not Working

If any of the fields in the Settings–>Email page in Room Alert Manager are incorrect, including simple typos, email will fail.

Proofread your Email Settings in Room Alert Manager by following these steps:

1. Open Room Alert Manager in your web browser. You may open it by entering ‘localhost:9393’ or ‘<IP address of Room Alert Manager’s host system>:9393’ in your browser’s address bar.
2. Next, navigate to the Email Settings page.
3. Check for the following issues:
   • Is the Mail Server domain (or IP address) typed correctly? Has the actual domain or IP address of your mail server changed since you last put in these settings?
   • If your mail server uses TLS, is Use TLS Encryption checked?
   • Is the Port number you see the one your mail server actually uses? (Note that port 465 is generally used with SSL and port 587 is generally used with port 587, though its not an absolute rule.)
   • Have you entered credentials under Use Authentication to log into the mail server? Is the Username and Password typed correctly?

If your recipient’s email address has a different domain than your mail server, that mail server must allow SMTP relaying in order for it to get through.

For example:

Mail Server: mail.example.com

Recipient: itmanager@yourorganization.com

In this case, the mail server is on example.com and the recipient is at yourorganization.com. The example.com mail server needs relaying enabled, or it won’t hand the email over to the yourorganization.com mail server.

Does your firewall, antivirus program or proxy do any of the following to Room Alert Manager?

• block traffic from it to your mail server’s SMTP port?
• prevent it from talking to the Internet? Is your mail server on the Internet, outside your local network?
• prevent it from talking to your DNS server? Did you enter a domain for your mail server that Room Alert Manager is therefore unable to resolve?

Have you checked your spam box for the email?

Do you have filters set that would move the email out of your in-box to some other mail folder?