Knowledge Base / Frequently Asked Questions / Room Alert
A MAC address is a 12-character alphanumeric ID, typically divided into 6 sets of 2 characters, as shown below:
1A-2B-3C-4D-5E-6F
You may need the MAC address of your Room Alert Monitor to perform certain tasks, such as advanced discovery in Room Alert software.
The MAC address of your Room Alert monitor appears in several places:
If you have physical access to the unit, the best way to find the MAC address is by locating it on the sticker on the bottom of the unit, as shown below:
If you don’t have physical access to the unit, the next place to look for the MAC address is on the Status page of the Room Alert Monitor’s web interface. To open the unit’s Status page, enter the IP address of the unit directly into your web browser’s address bar.
– In current models, you’ll see a MAC field on the left side of the Status page header.
– Legacy models and current model Room Alert 3 Wi-Fi have the MAC address displayed as the name of the device on the left side of the Status page header.
Note that if you have renamed your legacy model, you won’t see the original serial number here, but rather the device’s new name.
You may find the MAC address in your unit’s Device Details page in your Room Alert Account. To open that page in your Room Alert Account, log in to your account at RoomAlert.com, select Devices in the navigation bar to the left, and then select your Room Alert Monitor.
The MAC field appears in on the left side of the Device Details page header.
You may find the MAC address of a discovered device in Room Alert Manager’s Devices Inventory list. You may open Room Alert Manager in your web interface at localhost:9393 (or <IP address of Room Alert Manager’s host system>:9393).
The MAC address appears in Device Discovery’s MAC Address column. You may open Device Discovery typically at its default path of C:\Program Files\AVTECH Device Discovery Utility or C:\Program Files (x86)\AVTECH Device Discovery Utility. Once the program is open, select Search to bring up a list of discovered devices.
A Room Alert Monitor’s serial number is composed of a 3- to 4-character model code, a hyphen and either a 5- to 6-digit number or an alphanumeric string matching the last 6 characters of the MAC address.
Examples
RA32-123456
RA32-4D5E6F
You may need the serial number of your Room Alert Monitor when you contact Sales or Technical Support. The serial number appears in a few places:
If you have physical access to the unit, the best way to find the serial number is by locating it on the sticker on the bottom of the unit, as shown below:
If you don’t have physical access to the unit, the next place to look for the serial number is on the Status page of the Room Alert Monitor’s web interface. To open the unit’s Status page, enter the IP address of the unit directly into your web browser’s address bar.
– In current models, you’ll see a Serial # field on the left side of the Status page header.
– Legacy models and current model Room Alert 3 Wi-Fi have the serial number displayed as the name of the device on the left side of the Status page header.
You may find the serial number in your unit’s Device Details page in your Room Alert account. To open that page in your Room Alert Account, log in to your account at RoomAlert.com, select Devices in the navigation bar to the left, and then select your Room Alert Monitor.
The Serial # field appears in on the left side of the Device Details page header.
You may find the serial number of a discovered device in Room Alert Manager’s Devices Inventory list. You may open Room Alert Manager in your web interface at localhost:9393 (or <IP address of Room Alert Manager’s host system>:9393).
The serial number appears as the device name in Device Discovery’s Name column. You may open Device Discovery typically at its default path of C:\Program Files\AVTECH Device Discovery Utility or C:\Program Files (x86)\AVTECH Device Discovery Utility. Once the program is open, select Search to bring up a list of discovered devices.
Please note that if the serial number was ever deleted on your unit, the serial number/device name as displayed on-screen may default to a number that does not match your unit’s sticker. Viewing the sticker on the bottom of the unit is always the most reliable method for finding your device’s serial number.
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You may find Windows Command Prompt at the following path:
To run Windows Command Prompt as an administrator:
If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 4E | |
| Room Alert 3E | |
| Current S models | Current E models |
|---|---|
| Room Alert 32S | Room Alert 32E |
| Room Alert 12S | Room Alert 12E |
| Room Alert 3S | Room Alert 4E |
| Room Alert 3E | |
| Room Alert 3W |
