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How To Manage User Access To Your Account

You can manage access to your organization’s Room Alert Account by adding users and assigning roles.

If your organization’s account has been upgraded to the Enterprise level or higher, you may grant each user one of five different levels of access.

Prior to an update on June 15, 2022, all users assigned to an account at had the same permissions; essentially, all users had administrator-level access to the account. Because of this, when user roles were added to Room Alert Account, all existing users were given the role of administrator on any accounts they were assigned to.

To learn more about user roles, click the tabs below.

Types of user roles

There are five types of user roles at Administrator, Provisioner, Operator, Viewer and a Billing role.


An Administrator…

  • has full access to all features and settings within Room Alert Account.
  • can manage other* users in the following ways:
    • grant / revoke their access to the account, and
    • change their user role on the account.

*An admin cannot change their own role; they can only be demoted by a different admin on the account.


A Provisioner…

  • has access to manage non-Administrator level users on the account.
    • This includes granting / revoking access to the account, and changing the role of other Provisioners, Operators, Viewers and Billing users.
  • cannot access any other features or settings within Room Alert Account.
    • Other sections of Room Alert Account are completely hidden.


An Operator…

  • has full access to all devices, alerts, data groups, downloads etc..
  • cannot access the Manage Account Settings.
    • This means that operators cannot manage other users on the account or access subscription/billing information.


A Viewer…

  • has read-only access to these sections of Room Alert Account: Devices, Monitor360, Guidance, Alerts, and Sensor Data & Reporting.
    • The only sections of Room Alert account that can be modified by a Viewer are their personal Dashboard & Profile Settings.
  • cannot access other features or settings within Room Alert Account


A user with a Billing role…

  • has full access to the account’s subscription/billing information.
    • Can manage the account’s upgrade level, update credit card information, etc..
  • cannot access any other features or settings within Room Alert Account.
    • Other sections of Room Alert Account are completely hidden.
Assign a role to a new user

The first user assigned to an organization’s Room Alert Account inherits the role of Administrator. (This user can later have their role demoted by another Administrator on the account.)

After the first user, any additional users on the account can be assigned any role. For information about how a new user’s role gets assigned, please see How To Add A New User To Your Account.

Edit an existing user's role

Follow these steps to edit a user’s role:

  1. Log in to your account at
    • In order to manage users, you must log in as either an Administrator or Provisioner.
  2. In the navigation bar to the left, select your organization name (or account name).
  3. Then select Manage Account.
  4. In the Manage Account page, select Users.
  5. You’ll see a list of the users already assigned to your account under Assigned, and a list of users who have requested access under Pending.
  6. In our example, we’re going to change the role of the “Acct Mgr” user.
  7. To do so, select the pencil icon beside the user’s role.
  8. Then choose the desired role and select Save.
  9. The new user role will immediately take effect.
Room Alert is Made in the USA, ships worldwide from our locations in the US and EU, and has been protecting facilities since 1988.

You may find Windows Command Prompt at the following path:

  • Windows 7 & 8
    Start--> All Programs--> Accessories--> Command Prompt
  • Windows 10
    Start--> All Apps--> Windows System--> Command Prompt

To run Windows Command Prompt as an administrator:

  • Windows 7 & 8
    Right-click on Command Prompt and select Run as administrator.
  • Windows 10
    Right-click on Command Prompt, select More and then select Run as administrator.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W