How To Manage User Access To Your RoomAlert.com Account

There are five types of user roles at RoomAlert.com: Administrator, Provisioner, Operator, Viewer and a Billing role.

Administrator

An Administrator…

• has full access to all features and settings within Room Alert Account.
• can manage other* users in the following ways:
  • grant / revoke their access to the account, and
  • change their user role on the account.

*An admin cannot change their own role; they can only be demoted by a different admin on the account.

Provisioner

A Provisioner…

• has access to manage non-Administrator level users on the account.
  • This includes granting / revoking access to the account, and changing the role of other Provisioners, Operators, Viewers and Billing users.
• cannot access any other features or settings within Room Alert Account.
  • Other sections of Room Alert Account are completely hidden.

Operator

An Operator…

• has full access to all devices, alerts, data groups, downloads etc..
• cannot access the Manage Account Settings.
  • This means that operators cannot manage other users on the account or access subscription/billing information.

Viewer

A Viewer…

• has read-only access to these sections of Room Alert Account: Devices, Monitor360, Guidance, Alerts, and Sensor Data & Reporting.
  • The only sections of Room Alert account that can be modified by a Viewer are their personal Dashboard & Profile Settings.
• cannot access other features or settings within Room Alert Account

Billing

A user with a Billing role…

• has full access to the account’s subscription/billing information.
  • Can manage the account’s upgrade level, update credit card information, etc..
• cannot access any other features or settings within Room Alert Account.
  • Other sections of Room Alert Account are completely hidden.

The first user assigned to an organization’s Room Alert Account inherits the role of Administrator. (This user can later have their role demoted by another Administrator on the account.)

After the first user, any additional users on the account can be assigned any role. For information about how a new user’s role gets assigned, please see How To Add A New User To Your RoomAlert.com Account.

Follow these steps to edit a user’s role:

1. Log in to your account at RoomAlert.com.
   • In order to manage users, you must log in as either an Administrator or Provisioner.
2. In the navigation bar to the left, select your organization name (or account name).
3. Then select Manage Account.
   
4. In the Manage Account page, select Users.
   
5. You’ll see a list of the users already assigned to your account under Assigned, and a list of users who have requested access under Pending.
6. In our example, we’re going to change the role of the “Acct Mgr” user.
   
7. To do so, select the pencil icon beside the user’s role.
   
8. Then choose the desired role and select Save.
   
9. The new user role will immediately take effect.