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Manage The Unlimited Users In Your Room Alert Account – Assign User Roles!

Our product team is always looking for new ways to improve the user experience in Room Alert Account. Room Alert Account is our online account dashboard that allows customers to easily manage and monitor temperature and environment conditions, create custom reports for temperature logging or environment sensor logging history, receive alert notifications when environment conditions reach extremes, view a map showing environment conditions in remote facilities and much, much more. Room Alert Account is a critical part of the entire Room Alert platform and because of this, we invest a great deal in constantly adding new features that help our users prevent costly downtime. Most recently, our team has added the ability to assign user roles to each individual user assigned in organizations that are on the Enterprise level of Room Alert Account or higher. 

Assigning user roles is a great management tool for controlling exactly what the registered users in your Room Alert Account have access to. Prior to user roles, all registered Room Alert Account users had the same permissions and therefore administrator-level access to all of the data available on that Room Alert Account. This was not ideal for certain businesses and facilities. For example, you may want to give temporary limited access to a new hire or perhaps a specific department at your organization. Now you can choose from a variety of user roles to customize exactly what each registered user in your Room Alert Account can access. 

There are five types of user roles: Administrator, Provisioner, Operator, Viewer and a Billing role. An Administrator has full access to all features and settings within Room Alert Account. Administrators can manage other registered users by granting/revoking their access to the account, as well as changing their user role on the account. An Administrator cannot change their own role; they can only be demoted by a different admin on the account. 

A Provisioner has access to manage non-Administrator level users on the account. This includes granting / revoking access to the account, and changing the role of other Provisioners, Operators, Viewers and Billing users. However, they cannot access any other features or settings within Room Alert Account. 

An Operator has full access to all devices, alerts, data groups, downloads etc. but cannot access the Manage Account Settings. This means that operators cannot manage other users on the account or access subscription/billing information. 

A Viewer has read-only access to these sections of Room Alert Account: Devices, Monitor360, Guidance, Alerts, and Sensor Data & Reporting. The only sections of Room Alert Account that can be modified by a Viewer are their personal Dashboard & Profile Settings. A Viewer cannot access other features or settings within Room Alert Account. 

A user with a Billing role has full access to the account’s subscription/billing information but cannot access any other features or settings within Room Alert Account. 

Our team is extremely excited to deliver this high-value feature to our Room Alert users. We hope that the ability to assign user roles encourages you to revisit all of the users registered to your Room Alert Account and help streamline who has access to what.

Contact Us

If you have any questions, please contact us today through email at Sales@AVTECH.com, through our online Live Chat service, or via phone at 401.628.1600.     

You can also visit our YouTube Channel and read our articles here to learn many other reasons why you need Proactive Environment Monitoring with Room Alert.

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W