How To Configure The Date & Time On Your Room Alert Monitor

What is affected by your device’s date & time?

• Your Room Alert monitor’s date & time is reflected in the device’s Status page (shown below) and within alert emails sent directly from the device.
  

• Your Room Alert monitor’s date & time does NOT affect any timestamps within your RoomAlert.com account, including emails sent from RoomAlert.com. For more information, please see our FAQ, How To Set Your Timezone In Your RoomAlert.com Account.

Troubleshoot issues with the date & time

If your Room Alert monitor is displaying an incorrect date & time, please take the following troubleshooting steps.

1. Open outbound UDP port 123 on anything on your network that stands between the Room Alert Monitor and NTP server.
   • This is the port used by your Room Alert monitor to send timeserver requests. For more information, please see our FAQ: List Of Ports Required By Room Alert Products.
2. Set up a custom time server.
   • For information about configuring a custom time server, please see the “Use a custom time server” tab in this FAQ.
3. Run a trace to capture additional information.
   • Our Tech Support team may ask you to capture a trace on your Room Alert monitor while the device attempts to sync to a time server. To run a trace on your device, please follow the instructions in our FAQ, How To Generate A Trace On A Room Alert Monitor.

You may change your Room Alert monitor’s timezone, time format, and other date & time settings by following the instructions below:

1. Open your Room Alert Monitor’s web interface.
   • You may open the interface by typing the IP address of the unit directly into the address bar of your web browser, or by following one of the other methods listed in our FAQ, How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Select Settings in the navigation bar to the left.
   
3. The select Advanced from the options below Settings.
   • On the Room Alert 3 Wi-Fi, navigate to the Alert Options –>  Advanced page.
4. In the Advanced Settings page, navigate to Date & Time Configuration.
   • On Room Alert “E” models, this section is contained in its own tab.
   • Room Alert “S” models do not include separate tabs within the Advanced Settings page.

• Below are the Date & Time Configuration settings shown at default. (This example is from a Room Alert “E” model.)
  

5. In the Date & Time Configuration section, you may configure the following settings:
   • In Time Zone, you may choose your local time zone from the drop-down list.
   • In Time Display, you may choose the hour format from the drop-down list:
     • 24 hour (default)
     • AM/PM
   • In Time Format, you may select the date format from the drop-down menu:
     • MM/DD/YY Hour:Minute:Second (default)
     • DD/MM/YY Hour:Minute:Second
   • You may select the Daylight Savings check box to add 1 hour to the current time.
   • In Auto Refresh, you may select the interval at which your unit synchronizes with the timeserver:
     • Disabled (“E” models only)
     • 10 Minutes
     • 1 Hour
     • 6 Hours
     • 12 Hours
     • 24 Hours
   • For information about configuring a custom time server, please see the “Use a custom time server” tab in this FAQ.

6. After you’re done making changes, select Save Settings at the top or bottom of the screen. Your Room Alert Monitor will reboot with the new settings applied.
   

If you wish, you may configure your Room Alert Monitor to obtain the date and time from an NTP time server on your local network by following the instructions below.

1. Open your Room Alert Monitor’s web interface.
   • You may open the interface by typing the IP address of the unit directly into the address bar of your web browser, or by following one of the other methods listed in our FAQ, How To Open Your Room Alert Monitor’s Built-in Web Interface.
2. Select Settings in the navigation bar to the left.
   
3. The select Advanced from the options below Settings.
   • On the Room Alert 3 Wi-Fi, navigate to the Alert Options –>  Advanced page.
4. In the Advanced Settings page, navigate to Date & Time Configuration.
   • On Room Alert “E” models, this section is contained in its own tab.
   • Room Alert “S” models do not include separate tabs within the Advanced Settings page.
5. In the Date & Time Configuration section, select the check box to use a custom time server.
   
6. Then enter the address for your time server.
   • Room Alert “S” models only: You may enter either the IP address or host name for your time server.
   • Room Alert “E” models only: If you do not know the IP address of the time server, you may select Resolve Host Name and follow the instructions in the DNS Resolver dialog box.
     
   • Room Alert 3Wi-Fi: You must enter the IP address of your time server.
7. “E” models only: You may select Update Now to synchronize the time manually.
   • You may also do this by entering http://<IP of your unit >/cmd.cgi?action=SyncTime in your browser address bar.
8. Select Save Settings at the top or bottom of the screen. Your Room Alert Monitor will reboot with the new settings and attempt to obtain the time and date from the new IP address.
   

If you’d like to configure a Windows system or Windows server as a Network Time Server, please see this FAQ: How To Configure A Windows Or Windows Server System As A Network Time Server (NTP).