Maintaining Email Alerts After Microsoft 365 Basic Auth Deprecation

Use this option if you only send alert emails within your own organization (same email domain).

Steps to try Direct Send

1. Open your Room Alert device web interface or Room Alert Manager.
   • How To Set Up Email In A Room Alert Monitor
   • How To Set Up Email In Room Alert Manager
2. Navigate to your SMTP email settings.
3. Disable SMTP Authentication (no username or password).
4. Set the SMTP port to 25.
5. Save your settings and send a test alert.

If your organization allows Direct Send, your alerts should deliver to internal recipients only.

Best Practice:
Add an SPF record to your domain to improve deliverability and reduce spam filtering.

This option allows you to send alerts to recipients outside your domain.

SMTP Relay requires additional configuration in Microsoft 365, including a connector and a static public IP address.

Steps to set up SMTP Relay

1. Confirm your network has a static public IP address.
2. In Microsoft 365 / Exchange Online:
   • Create a Connector that allows your device to relay email.
3. Open your Room Alert device web interface or Room Alert Manager.
   • How To Set Up Email In A Room Alert Monitor
   • How To Set Up Email In Room Alert Manager
4. In your Room Alert device or Room Alert Manager:
   • Keep SMTP Authentication disabled
   • Use port 25
5. Send a test alert to an external email address.

For Microsoft’s official guidance, search for: “Configure mail flow using connectors in Exchange Online.”

Best Practice:
Add an SPF record that includes your static IP to avoid spam filtering.

Note: Microsoft indicates that High Volume Email (HVE) billing will begin June 1, 2026. Please refer to Microsoft documentation for the latest details.

Microsoft 365 offers a feature called High Volume Email (HVE) that allows devices and applications to send large volumes of internal email using a dedicated account.

Steps to set up HVE

1. In Microsoft 365 / Exchange Online:
   • Create an HVE account in the Exchange admin center.
2. Open your Room Alert device web interface or Room Alert Manager.
   • How To Set Up Email In A Room Alert Monitor
   • How To Set Up Email In Room Alert Manager
3. In your Room Alert device or Room Alert Manager, configure:
   • SMTP server: smtp.hve.mx.microsoft
   • Port: 587
   • Encryption: TLS
   • Username/Password: HVE account credentials
4. Send a test alert.

For Microsoft’s official guidance, search for: “Manage High Volume Email for Microsoft 365.”

If your devices are connected to Room Alert Account, you can avoid SMTP configuration entirely. Room Alert Account includes its own secure mail server to send alert notifications on your behalf.

Steps to use Room Alert Account for alerts

1. Log in to your Room Alert Account.
2. Navigate to Alerts.
3. Create or edit an alert for your device/sensor.
4. Attach recipients and notification actions.

For full instructions, see this guide and video walkthrough: Create Alerts in RoomAlert.com

Benefits of this method

• No SMTP credentials required
• Centralized alert management across multiple devices
• Easier to configure and maintain