Knowledge Base  /  Frequently Asked Questions  /  RoomAlert.com

How To Add Devices To Your RoomAlert.com Account (VIDEO)

You may view a video demonstration of adding devices below:

If your existing Room Alert 32S, 12S, 3S, 32E/W, 12E, 4E, 3E or 3 Wi-Fi does not automatically appear in your Room Alert Account, you may add it manually by following these steps:

Register your Room Alert Monitor in your Room Alert Account

Update the firmware on your Room Alert Monitor to push to your Room Alert Account

Step 1: Register your Room Alert Monitor in your Room Alert Account.

1. Log in to your account at RoomAlert.com.

In order to add a device, you must log in as an Administrator or Operator. For more information, please see the “Types of user roles” section of our FAQ, How To Manage User Access To Your RoomAlert.com Account.

2. In the navigation bar to the left, select Devices. You’ll see the list of Room Alert Monitors that are already associated with your account.

3. To add a device that is not already listed, select Register Device at the top right of the screen.

4. When the Register New Device page appears:

– Enter the MAC address of the unit you’d like listed under your organization.  For assistance locating the MAC address, please see this FAQ: Where To Find The MAC Address Of A Room Alert Monitor.

OR

– Enter the serial number of the unit. For assistance locating the serial number, please see this FAQ: Where To Find The Serial Number Of A Room Alert Monitor.

– Then select Register Device.

5. Your Room Alert Account will then pull in your Room Alert Monitor and display its Sensor Details page.

6. Repeat the registration process for any remaining Room Alert 32S, 12S, 32E/W, 12E, 4E, 3E or 3 Wi-Fi models you may have.

Step 2: Update your Room Alert RA32S, 12S, 3S, 32E/W, 12E, 4E, 3E or 3 Wi-Fi firmware.

Now that you’ve populated your Room Alert Account with your Room Alert 32S, 12S, 3S, 32E/W, 12E, 4E, 3E or 3 Wi-Fi, update its firmware to the latest version to get it pushing data into your account. Please see this FAQ for instructions on updating your Room Alert firmware: How To Update Firmware On Room Alert Monitors.

Please note that although older models of the Room Alert Monitor may appear in your Room Alert Account, only current models (32S, 12S, 3S, 32E/W, 12E, 4E, 3E and 3 Wi-Fi) can be updated with firmware that pushes sensor data to your account. Older Room Alert Monitor models will appear in the Legacy tab and will not populate with sensor data.

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Room Alert is Made in the USA, ships the same day, and has been protecting facilities in over 185 countries since 1988.

Example Polling Method Properties saved in Orion SolarWinds:

If you are using this client, you should configure the general SNMPv3 Credentials, but leave the Read / Write SNMPv3 Credentials section blank.

Room Alert Link- Supported Firmware Updates



Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 4E
Room Alert 3E

Room Alert Manager - Compatible Devices

The latest version of Room Alert Manager supports only the devices below.

It does not support any legacy Room Alert or TemPageR models.

Current S modelsCurrent E models
Room Alert 32SRoom Alert 32E
Room Alert 12SRoom Alert 12E
Room Alert 3SRoom Alert 4E
Room Alert 3E
Room Alert 3W